This is a short presentation that tries its best to reconcile spirituality and business...

1. Customer Satisfaction
& the power of a team to get it

2. How is the situation in the
world?
 Triggers and pushers
 Money
 Extreme competition
 New market
 Obstacles and blocks
 Customer’s infidelity
 Technology
 Lack of training

3. What does a customer really
need?
 Product
 Quality, price, convenience
 Atention
 Service, warranty, puntuality
 Commitment from the supplier
 Trust, authenticity

4. Values in business
 What a customer really needs is
a supplier with a set of values
that can help the customer into
fulfilling his aims in life.
 Values in business allow us to
not only provide a good service
for customers, reaching their
satisfaction; we go beyond that,
we treat them as human beings.

5. Real empathy
 Real empathy is not only feel
what the others feel, or trying to
“use other people’s shoes”.
 In reality is to give the best of
us.
 When we are assisting a
customer, we are giving what we
are.