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Delivering better digital public services
November 23th 2020
Mauko Quiroga
Public Entrepreneur
@BetaGouv
@maukoquiroga
Béatrice Mercier
Programme Coordinator
@BetaGouv
@bea_merc
A BRIEF HISTORY OF
BETA.GOUV.FR
Henri Verdier
Pierre Pezziardi
BETA.GOUV.FR IN 2020
18,5 million euros
were invested in 2019 to
create digital public services
with beta.gouv.fr
10 incubators
hosted in partner
administrations
417 active
members
within the community
93 digital public
services
have been incubated
SOME NUMBERS
A portfolio of digital public services
SIMPLIFY
the lives of citizens, and
civil servants.
IMPROVE
public policy delivery to
increase social impact.
BUILD
government as a platform
common infrastructure.
mon-entreprise.fr
An interactive step by step
guide to starting a business
HARNESSING THE POWER OF DIGITAL TOOLS TO
SIMPLIFY PEOPLE’S LIVES
135 000 simulations in April 2019
mon-entreprise.fr
An interactive step by step
guide to starting a business
MAKING IT EASIER TO LAUNCH A BUSINESS
135 000 simulations in April 2019
mon-entreprise.fr
An interactive step by step
guide to starting a business
MAKING IT EASIER TO LAUNCH A BUSINESS
entreprise.api.gouv.fr
Setting up data-sharing tools
between public administrations to
lessen the paper-work for companies
+ de 30 million documents were shared in 2018
MAKING IT EASIER TO LAUNCH A BUSINESS
IMPROVING PUBLIC POLICY DELIVERY
BUILDING GOVERNMENT AS A PLATFORM INFRASTRUCTURE
LAUNCHING A
“STATE STARTUP”
An intrapreneur
Launching a “State Startup”
A public policy
problem
An impact
objective
A digital
solution
Place des entreprises
“Allowing companies in difficulty to find the
advisor who can help them”
Launching a “State Startup”
An intrapreneur
“[Before Place des entreprises] I was a civil servant
advising small business leaders to find out what their
projects or their difficulties were.”
Mathieu
A public policy
problem
Launching a “State Startup”
Isolated entrepreneurs, siloed administrations:
the necessary construction of a common
Better serve small businesses needs to incentivise
local employment and economic development.
An impact
objective
Launching a “State Startup”
A networking system between business leaders and
service offerings !
A digital
solution
Launching a “State Startup”
HOW WE WORK
Rethinking the governance of digital projects within
government
SPÉCIFICATION
FONCTIONNELLE
CONCEPTION
ARCHITECTURA
LE
DÉVELOPPEMENT
INFORMATIQUE
ANALYSE
DES BESOINS
TEST UNITAIRE
TEST
D’INTÉGRATION
TEST DE VALIDATION
Traditional “Waterfall” approach “Test and Learn” approach
Test & Learn
Implementation
Test
Measure
Design
Lifespan of a digital product at beta.gouv.fr
Investigation
Call for
Innovators
Construction Scale up/out
Launch Committee
12 months9 to 12 weeks
Investment Board
Every 6 months
Go / No-Go
Transfer
6 to 12 months
4 weeks
Political request
Go / No-Go
6 months
Exit
Pre-Launch Exiting the Incubator
Software
developers
Business
developers
Digital
Business
Mentor
Designers
At the heart
of it all Intrapreneurs
We assemble dedidacted teams to take on specific
👩🏽💻 We team up civil servants with digital innovation experts
Lots of A couple of
Quite a few Several
HOW WE WORK
Purpose
Autonomy
Responsability
Teams are assembled to solve clearly delineated public policy challenges with high
social impact.
PURPOSE
The team has a mandate to take all necessary strategic decisions.
They are encouraged to leave the office to get feedback from real users.
beta.gouv.fr’s mantra :
Prioritize what is necessary over what is merely requested.
Better to ask for forgiveness than for permission.
AUTONOMY
Teams take full ownership over their product.
We do not believe in micro-management: teams decide how to organise, and what tools to use.
RESPONSABILITY
Teams are driven by social impact.
We don’t believe in “New Public Management”: teams are evaluated solely on the basis of their measured outcomes.
QUESTIONS FOR YOU
WHAT ARE THE PRESSING PUBLIC POLICY
PROBLEMS YOU HAVE IDENTIFIED AROUND YOU?
HOW DO YOU THINK BETA.GOUV.FR COULD
HELP?
(10mn)
SOLVING PROBLEMS WITHIN GOVERNMENT
VS.
CONTRACTING WITH THE PRIVATE SECTOR?
(10mn)
WHAT DOES GOVERNMENT HAVE TO LEARN FROM
DIGITAL ENTREPRENEURS?
(10mn)
QUESTIONS FOR US
FURTHER READING
Further reading
Further reading
Further reading
Around the world
🇺🇸 18F – Website
🇺🇸 USDS - Website
🇬🇧 GOV.UK - Website
🇨🇱 DIGITAL.GOB.CL - Website
🇨🇦 Canadian Digital Service
Website
Service design playbook
THANK YOU FOR YOUR ATTENTION!
We’re looking for people who love public service,
are committed to work for the common good
and who aren’t afraid to go out onto the field.
beta.gouv.fr/recrutement
recrutement@beta.gouv.fr

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