Invited Talk - Building Local Capacity in Understanding, Analyzing and Visualizing Big Data in Malaysian Cities in Melaka, 4th MELAKA Workshop, 29 Feb – 2 March 2016

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SMART CITY APPLICATION FOR LOCAL
AUTHORITY USING CITIACT
– A CASE STUDY
Dr. Mazlan Abbas
REDtone IOT

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OF THE WORLD’S POPULATION
LIVES IN CITIES IN 1900
LIVE IN CITIES
TODAY
ARE ESTIMATED TO LIVE IN CITIES
IN 2050
10%
53%
73%

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The Final Aim of Smart City
Quality of
Life
Better usage of public
resources
Reduce operational
costs

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Multiplier Effect of Economic Growth via
Technology
A smart city is not only attractive to people who want to live there, but also to
companies that want to do business there.

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Smart City Agenda
For city leaders wanting to pursue a smart city agenda, citizen
inclusion is critical

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Building Trust
Citizens encounter good customer
service across government
channels

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LOCAL COUNCILS

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USING SOCIAL MEDIA
[http://www.thestar.com.my/metro/community/2015/03/26/leaping-into-the-future-city-council-turns-to-social-network-to-address-complaints-and-promote-trans/ ]

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PUBLIC COMPLAINT (E-ADUAN)

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Ad Hoc
Chaotic
Unmanaged
SMS
Whatsapp
Facebook
Twitter
Radio
TV

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VISION OF THE CITY OF THE FUTURE
Open source and
open data
Make
visible the
invisible
Sensing the
city
Provide tools for the
citizens to interpret
and change the
workings of the city
Technology may help mitigate the “black hole” problem.
The goal is to make decisions in real time as events or emergencies occur,
mitigating their impact on the daily lives of city’s residents while making sure the
city’s budget is used as effectively and efficiently as possible.

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BE THE EYES OF THE CITY
REPORT TO THE CITY COUNCILS

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riot.com.my Email: iot@redtone.com
POTHOLES
NATIONAL ISSUE

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riot.com.my
POTHOLES
PREVENT BEFORE BECOMING UNBEARABLE
citiactapp

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riot.com.mywww.citisense.com
FLASH FLOOD
THE DANGERS OF UNKNOWN

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riot.com.mywww.citisense.com
ZIKA VIRUS
HELP TO IDENTIFY AEDES MOSQUITO AREAS

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riot.com.mywww.citisense.com
DRAINAGE ISSUES
CAUSE FOR DISEASE AND FLASH FLOODS

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LET ALL CITIZENS BE THE CITY’S “EYES”

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riot.com.my
SAVES TIME TO REPORT
A PICTURE IS WORTH A 1000 WORDS
www.citisense.com

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CITIACT
A CITIZEN ENGAGEMENT APPLICATION
INTRODUCTION

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MOBILE
APPLICATION

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Citizen reporting mobile application
Report issues to Municipalities.
Attach photos or other contextual information to your
report.
Automatically tagged the exact location on Google
Maps.
Once submitted, your report is routed to the relevant
city council for processing.
Status of reports are up-to-date – acknowledged or
resolved
Mobile app is currently available for both Android and
iOS
(1) CITIACT MOBILE APPLICATION

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Public portal for all reports gathered from CItiAct
mobile app.
Able to display different layers and filter any
unnecessary reports.
Filter is based on geographical boundaries of any
cities.
Able to track the status of the report: reported,
acknowledged, resolved, false reports.
Leaderboard for gamification.
(2) CITISENSE.COM PORTAL

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Complaint management system for Municipalities.
System allows the administrator to acknowledge the
reported cases, assign them to the relevant Service
Delivery Team, and updates the status.
System also allows administrators to sort and prioritize
actions based on KPI
(3) CASE MANAGEMENT SYSTEM (CMS)

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Comprehensive dashboards and reports will detail
how operational services and local authority
management are performing, providing a feedback
loop between decision-making and operations.
This gives greater insight into how resources should be
utilized and enables more accurate planning and
budgeting.
(4) DASHBOARD

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A web application that can adjust to
any screen, offers greater ease for on
site contractors to resolve reports that
have been assigned to them by the
city councils
Records performance of the contractor
assigned to resolve a particular report
Has the ability to resolve disputes
between contractors and city councils
about the status of the assigned job
Tracks the status of assigned job
(5) CITIACT CONTRACTOR

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(6) CITISENSE (RIOT MIDDLEWARE)
Open Data
Smartphone Users
Social Media
Users
PORTAL
CITISENSE.COM
CASE
MANAGEMENT
SYSTEM
DASHBOARD
Mobile
application

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CITIACT
DERIVING MEANINGFUL INSIGHTS
HOW-TO

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CRIME AREAS FLASH FLOODS
NOISE LEVEL ROAD QUALITY
PROFILING OUR CITIES
GAINING INSIGHTS • OPTIMISING RESOURCES

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DERIVING MEANINGFUL INSIGHTS
Examples
• Relationship between Dengue Cases with drainage issues, mosquito larvae,
weather
• Relationship between Leptospirosis (Penyakit Kencing Tikus) with unattended
garbage, weather, etc

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RATE YOUR CITY ROADS
WITH CITIACT’S ROADSENSE
www.citisense.com

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SENSE YOUR ROADS

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ACTUAL CITIACT REPORTS FOR MELAKA
AUGUST 2015 – FEB 2016

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www.citisense.com
THE CARING LOCAL COUNCIL
BETTER CITY • BETTER WORLD

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BIG DATA ANALYTICS

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Smart Parking Smart Waste
Management
Smart Street Light
Smart
Transportation
Open Data Parking Garbage
Collection
Lighting
Public
TransportSmartphone Users
Smart City
Hub
Social Media
IOT
Applications
Sensor
Data
Users
CitiAct

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R I O T
B U S I N E S S
R I O T
R & D
R I O T
R E A D Y
R I O T
I N T E G R A T O R
TYPES OF PARTNER
RIOT Business Partner (RBP)
Companies selling IoT solutions based
on RIOT platform, distributing licenses
and value added services on their local
markets.
RIOT Certified Integrator (RCI)
System Integrators approved by RIOT to
implement and support the RIOT solution
on their customers through certified
engineers.
RIOT Ready Program (RRP)
Hardware and Software manufacturers
that want to integrate their product
with RIOT Platform.
RIOT R&D Partner (RRDP)
Universities or Research Institutions that
want to integrate their R&D projects with
RIOT platform.

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THANK YOU
For more details:
• REDtone IOT Website: http://riot.com.my
• REDtone IOT Facebook: http://www.facebook.com/redtoneiot
• CitiAct Facebook: http://www.facebook.com/citiactapp
• Email: iot@redtone.com