Learning Pool's Lindsey Rees on 'How to create bespoke e-learning' at the Learning Pool Community Day, 14 September 2011.

1. How we create bespoke e-learning

2. Introductions Lindsey Rees Content Creation Manager Julian Stubbs Instructional Designer

3. What is Content Creation ?

4. Have you considered instructional design?

5. Have you used the Authoring Tool?

6. Have you created your own graphics?

7. Action Mapping http://blog.cathy-moore.com/

8. And why aren’t they doing it?

9. Action Mapping Example STEP 1: Identify the business goal Good: Increase widget sales 8% by Q4 Avoid: Salespeople should know all the widget features

10. Action Mapping Steps STEP 2: Identify what people need to do to reach that goal To increase sales, our salespeople must: Ask questions that uncover a customer’s needs. Identify the best widget for the customer. Emphasize the benefits that will matter most to the customer. These statements describe actions, not knowledge

11. Action Mapping Steps STEP 3: Design activities that help people practise each behaviour A fictional customer appears. The learner chooses questions that will reveal the customer’s needs. A customer wants to reduce their electricity use. The learner identifies the best widget and explains their choice. Avoid fact checks and trivia games. These don’t happen in the real world.

12. Action Mapping Steps STEP 4: Identify what people (really, really) need to know Identify the information that the learners must have to complete each practice activity. We should cover the history of widgets! We should describe the supply chain for widget parts.

13. Task: Apply action mapping principles to the following… Content: Dealing with subject access requests involving other people’s information Target audience: Contact centre staff at Wickstafford Council

14. What will you do differently?

15. Any questions?

16. Demos Homes for Islington: Mental Health Awareness http://www.learningpool.com/hfi/mod/scorm/player.php?a=296&scoid=931 Powys: People Manager http://www.learningpool.com/powys/mod/scorm/player.php?a=237&scoid=629 Blaenau Gwent/Home Office: Community Safety Partnerships http://www.learningpool.com/communitysafety/mod/scorm/player.php?a=251&scoid=841 Social Media Blog Video Leadership Videos

17. Subject Access Request Example STEP 1: Identify the business goal Call centre staff to be able to correctly decide when to disclose information following a subject access request

18. Subject Access Request Example STEP 2: Identify what people need to do to reach that goal Identify if the information requested relates to other individuals as well as the individual making the request Identify if it is possible to comply with the request without revealing information which relates to and identifies a third party individual If possible, obtain consent from third party If not possible, decide whether it would it be reasonable to disclose without consent

19. Subject Access Request Example STEP 3: Design activities that help people practise each behaviour Identify if the information requested relates to other individuals as well as the individual making the request Show a number of different potential scenarios including the request and the associated requested information. Ask the learner to make a judgement on whether disclosure would affect a third party. This could be extended to an online resource with a variety of scenarios that are available as a reference for learners whilst doing their daily role. These could be used if they are unsure, to help them compare the current decsion to some model answers.

20. Subject Access Request Example STEP 4: Identify what people (really, really) need to know In this instance, really very little. If you are concerned about launching straight in you could give a couple of example scenarios with appropriate responses before getting them to decide.