Customer Service to Drive Profit

1. Serve Your Customer Drive your Profit! Coach, Speaker, Business Development Expert! Meridith Elliott Powell www.meridithnow.com

2. Serve Your Customer Drive Your Profit! Define customer service in this economy Discover the revenue power Get the whole team engaged Customer service competitive advantage Online customer service reputation www.meridithnow.com

3. Serve Your Customer Drive Your Profit! Define customer service Discover revenue power Competitive advantage www.meridithnow.com

4. Serve Your Customer Drive Your Profit! Three Keys To Customer Service: Examine your touch points Engage your team Enhance customer relationships www.meridithnow.com

5. Serve Your Customer Drive Your Profit! Examine Your Touch points Brainstorm (pre, present, post) Create standards Quality, effectiveness, efficiency Touch points connect? Enhance touch points Ask customers – survey/ideas www.meridithnow.com

6. Serve Your Customer Drive Your Profit! Group Break: Determine touch points Choose 2 2 ways to enhance www.meridithnow.com

7. Serve Your Customer Drive Your Profit! Engage your team Why? Everyone’s job Implementation is ownership Trust -“positive experience consistently delivered” Treat your team like a customer www.meridithnow.com

9. Define Roles

10. Define USP/value

11. Build community

12. Ask and listen

13. Accountability

14. Celebrate/rewardsEngage Your Team www.meridithnow.com

15. Serve Your Customer Drive Your Profit! Group Break – Big Picture! Does customer service matter? Why specifically? How will customer service impact our overall business? What type of benefits will the customer receive if we improve? If there benefit to you if we improve? So – then how would we define customer service? www.meridithnow.com

17. Proactively contact customers

18. Ask great questions

19. Listen

20. Solve the right problems

21. Create opportunitieswww.meridithnow.com

22. Serve Your Customer Drive Your Profit! Group Exercise Loyalty Ladder www.meridithnow.com Inventory products Name 10 best clients List 1 product enhance Define why Set the service call

24. Engage your team

25. Enhance customer relationshipswww.meridithnow.com

26. Serve Your Customer Drive Your Profit! If you do not take care of your customers, if you do not help them see opportunity, your competitor will! Meridith Elliott Powell Coach, Speaker, Business Development Expert www.meridithnow.com