maurizio mesenzani

64 Abonné

CEO of Value Generation Services (www.valuegs.com) Researcher and Managing Partner of BSD (www.bsdesign.eu). Management Consultant in the field of CRM and Business Management Client Leader in Strategic Management, SocialCRM, Sales and Service Management and Organisational Development projects. Main customers: FCA Group, Vodafone, Regione Lombardia, Windtre, Ferservizi, Linear - Unipol, Adecco, Presidenza del Consiglio, MIUR. Founder of Chorally (www.chorally.com) and Sales Director from 2015 to 2017. Professional partner of the Placement Office at Bicocca State University of Milan and Contract Teacher in the field of Marketing and Social CRM. Contract Teacher at ITS.

crm social crm customer care customer relationship management customer service digital marketing big data social intelligence marketing customer experience digital gamification digital strategy web listening training listening sales lead management virtual assistant customer operations chatbot storytelling customer cx social analytics social digital channels social caring data driven relationship management crowdsourcing social customer service monitoring analytics ergonomia sicurezza sul lavoro formazione interaction design usabilità engagement services

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maurizio mesenzani

Présentations

Brochure Social CRM

Smn business international_milano_03_13

BSD Formazione Sett14

Welikecrm September 2014

Chorally richmond digital_mkting_forum_july16

CX Interactive Storytelling - BSD ITA

BSD Progettare Chatbot Luglio 2020

Documents

Call E Contact Center

Articolo Aidp Comunità Mesenzani

Outdoor Training

J’aime

McKinsey Survey: European consumer sentiment during the coronavirus crisis

Digital 2020 Italy (January 2020) v01