Personal Information
Entreprise/Lieu de travail
Italy Italy
Profession
CEO Value Generation Services
Secteur d’activité
Consulting / Advisory
Site Web
www.valuegs.com
À propos
CEO of Value Generation Services (www.valuegs.com)
Researcher and Managing Partner of BSD (www.bsdesign.eu).
Management Consultant in the field of CRM and Business Management
Client Leader in Strategic Management, SocialCRM, Sales and Service Management and Organisational Development projects. Main customers: FCA Group, Vodafone, Regione Lombardia, Windtre, Ferservizi, Linear - Unipol, Adecco, Presidenza del Consiglio, MIUR.
Founder of Chorally (www.chorally.com) and Sales Director from 2015 to 2017.
Professional partner of the Placement Office at Bicocca State University of Milan and Contract Teacher in the field of Marketing and Social CRM. Contract Teacher at ITS.
Mots-clés
crm
social crm
customer care
customer relationship management
customer service
digital marketing
big data
social intelligence
marketing
customer experience
digital
gamification
digital strategy
web listening
training
listening
sales
lead management
virtual assistant
customer operations
chatbot
storytelling
customer
cx
social analytics
social
digital channels
social caring
data driven relationship management
crowdsourcing
social customer service
monitoring
analytics
ergonomia
sicurezza sul lavoro
formazione
interaction design
usabilità
engagement
services
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