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Complete understanding
of all customer
expectations
Improve systems,
processes, products
and training
Higher quality,
efficiency and
accuracy
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operating costs
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satisfaction levels
Retain customers
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The Healthcare Consumer & Patient Experience Improvement Model

  • 1. Complete understanding of all customer expectations Improve systems, processes, products and training Higher quality, efficiency and accuracy Lower operating costs Lower prices to customers Realize high customer satisfaction levels Retain customers Improve market share & revenue Customer Experience Model © the michael j group 2015. All rights reserved.