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COPYRIGHT 2010 MAGNET 360
@scottmagnet
November 8, 2010
New marketing climate
COPYRIGHT 2010 MAGNET 360
What Is Magnet 360?
‣  A collaborative agency network offering access to experts and industry leaders in all facets of
marketing through one strategic contact
COPYRIGHT 2010 MAGNET 360
450+ Professionals.

30+ Disciplines.

One partner.

COPYRIGHT 2010 MAGNET 360
COPYRIGHT 2010 MAGNET 360
MAGNET 360
MARKETING ECOSYSTEM
COPYRIGHT 2010 MAGNET 360
B2B? B2C? B2B2C?
COPYRIGHT 2010 MAGNET 360
SEARCH ATTRACTS
COPYRIGHT 2010 MAGNET 360
8
COPYRIGHT 2010 MAGNET 360
Groupon
Media Marketers Get Paid For
COPYRIGHT 2010 MAGNET 360
COPYRIGHT 2010 MAGNET 360
Social Media
Insights, understanding & leveraging your target audience
COPYRIGHT 2010 MAGNET 360
Why look to social media for 
audience insights?
COPYRIGHT 2010 MAGNET 360
Why look to social media for 
audience insights?
COPYRIGHT 2010 MAGNET 360
What can we learn?
‣ What is important to your target audience 
‣ How they are already utilizing social media in relation to your
products, brand and category
‣ Where they are congregating online 
‣ What is driving their conversations
‣ How these conversations differ by social channel
‣ What their unmet needs/wants/challenges are
‣ Who the influencers are
COPYRIGHT 2010 MAGNET 360
Example
COPYRIGHT 2010 MAGNET 360
Flickr has over 16,000
groups related to fishing
—more than Facebook.
The top 30 groups have
over 20,000 members
YouTube has over 6,000
fishing channels, with an
estimated 75,000-200,000
total subscribers. Over
158,000 playlists with
millions of views, and a
total of more than 480,000
fishing videos
Landscape Analysis
COPYRIGHT 2010 MAGNET 360
Landscape Analysis
Fishing Content By Social Channel
COPYRIGHT 2010 MAGNET 360
Social Media Activity by Month
Insight: Participation in social media for avid anglers
drops dramatically during fishing season.
Member Base Social Profiling
COPYRIGHT 2010 MAGNET 360
Friend Analysis
Member Base Social Profiling
Number of Friends
% Members
COPYRIGHT 2010 MAGNET 360
Enagement
The best media efforts fail without engagement that follows through
COPYRIGHT 2010 MAGNET 360
COPYRIGHT 2010 MAGNET 360
COPYRIGHT 2010 MAGNET 360
COPYRIGHT 2010 MAGNET 360
Nurturing
Starts with email marketing
COPYRIGHT 2010 MAGNET 360
COPYRIGHT 2010 MAGNET 360
COPYRIGHT 2010 MAGNET 360
COPYRIGHT 2010 MAGNET 360
Nurturing
Lets help our best leads perform
COPYRIGHT 2010 MAGNET 360
Most organizations are very capable of managing
the end of their sales funnel 
SALES READY
CLOSE
Managing the Funnel
COPYRIGHT 2010 MAGNET 360
Who They Are?
What Company?
How Often?
From Where?
KNOWN PROSPECTS
Managing the Funnel
COPYRIGHT 2010 MAGNET 360
UNKNOWN PROSPECTS
Managing the Funnel
COPYRIGHT 2010 MAGNET 360
UNKNOWN
KNOWN
SALES READY
CLOSED
MARKETING
AUTOMATION
Managing the Funnel
COPYRIGHT 2010 MAGNET 360
Technology Adoption
Innovators
 Early
Adopters
Early Majority
 Late Majority
 Laggards
Marketing Automation
Technology Adoption -
3-5%
COPYRIGHT 2010 MAGNET 360
Lead Nurturing
It takes SIX to NINE months
before a lead agrees to a first
meeting.
-Sirius Decisions
Do you need lead nurturing for prospects that aren t quite ready to purchase?
COPYRIGHT 2010 MAGNET 360
How we capture lead data :
Lead Scoring
Companies that get lead scoring
right have a 192% higher average
lead qualification rate then those that
do not.
 -Aberdeen
How would your sales team think
of you if they actually liked the
leads you sent them?

   Forms, surveys and registrations

   Scoring based on explicit info,
activity, and behavior

   Route only high scoring leads to
sales

   Unqualified/cold leads get routed
to nurturing programs
COPYRIGHT 2010 MAGNET 360
Scoring Process
Lead
Send to CRM for Sales Team
Follow-up
Send to Nurturing Program
Send to Inside Sales
COPYRIGHT 2010 MAGNET 360
Lead Nurturing Planning
Interest
 Learn
 Evaluate
 Justify
 Purchase
Search Begins
 Solutions Identified
Solutions Evaluated
Against Needs
Short List
Assembled
Selection Made
Questions
Experience
Content
1.  Who are the suppliers for
my need?What s the scope
of potential achievement?
Where do I stand?How can I
easily find out more?
1.  What do they offer?Are their
customers achieving
success?Do they fit my need?
How can I easily evaluate/
demo?
1.  Do they meet my expectations?What do
analysts say, are they a leader?Is
Company viable?How do they compare?
Why should I choose?What s the cost?
1.  Leading, solid product/
company?Recommended by
customers and analysts?Meets
or exceeds my need?Can afford
to buy & implement?
1.  How can I easily purchase?Can I
purchase via Web site?Who can I
call?Do they have a partner in
my area?Why buy now?
1.  eMail &
WebSeminarsPodcasts
eMail & WebPodcasts/
SeminarsTM Calls
1.  eMail & WebTM CallsSales
CallsSeminars
1.  eMail & WebCustomer, analyst
referencesSales calls
1.  eMail & WebTM & Sales
CallsPartners
1.  Industry white
papersCompany product
white papersCustomer
storiesAssessment
testsPress releases
1.  Company white
paperSeminar presentation
product spec
sheetsCustomer storiesFlash
demoInd/analyst
reportsEducational tips
1.  Features/benefitsGartner
wuadrantFin. press
releasesCompetitive & Cost
ComparisonsProduct
awardsSeminar presentation
1.  Product customer reference
siteProduct AwardsCustomer
storiesPress releasesSeminar
presentation
1.  1800#
providedCompany.com
productE-Shop
productPartner locator?
Promotions or deals?
COPYRIGHT 2010 MAGNET 360
Let Sales Do What They Do Best
COPYRIGHT 2010 MAGNET 360
CONTINUOUS OPTIMIZATION
COPYRIGHT 2010 MAGNET 360
COPYRIGHT 2010 MAGNET 360
Which headline, image or content is best?
COPYRIGHT 2010 MAGNET 360
Optimization leads to better results
COPYRIGHT 2010 MAGNET 360
COPYRIGHT 2010 MAGNET 360
COPYRIGHT 2010 MAGNET 360
ANalytics

Too much data, too little insight
COPYRIGHT 2010 MAGNET 360
Data is good, Insights are better
COPYRIGHT 2010 MAGNET 360
Dashboards Are A Great Fit For Organizations That 
• Have multiple brands/websites/locations
-  Dashboards make it simple to roll-up data, create custom groups,
benchmark across brands, aggregate results and drill down

• Use a variety of online campaigns/media that create
data in multiple places
-  Dashboards provide integrated view of campaign performance: PPC,
SEO, Email, Display, Social, Website, CRM, Direct Mail

• Have business critical data in a variety of different
systems
-  It is possible to quickly and cost-effectively create the right integrated
views of important data
COPYRIGHT 2010 MAGNET 360
Integrated, Interactive Dashboards and KPI Development
-  Integrate data from all sites and campaigns into one easy-to-use dashboard
-  Create one interface for multiple internal audiences
-  C-level view with drill downs into deeper detail for managers and analysts to
view
-  Users can create what-if scenarios and forecast future results based on current
performance
-  Big time savings: easy-to-use interfaces make analysis much faster than using
multiple analytics tools
-  Consulting services provided to define KPI s and benchmarks 
-  Customized, designed, and launched in 6-8 weeks—minimal IT involvement
needed
COPYRIGHT 2010 MAGNET 360
COPYRIGHT 2010 MAGNET 360
COPYRIGHT 2010 MAGNET 360
COPYRIGHT 2010 MAGNET 360
@scottmagnet
Thank You

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B2B New Marketing Climate - Scott Litman

  • 1. COPYRIGHT 2010 MAGNET 360 @scottmagnet November 8, 2010 New marketing climate
  • 2. COPYRIGHT 2010 MAGNET 360 What Is Magnet 360? ‣  A collaborative agency network offering access to experts and industry leaders in all facets of marketing through one strategic contact
  • 3. COPYRIGHT 2010 MAGNET 360 450+ Professionals.
 30+ Disciplines.
 One partner.

  • 5. COPYRIGHT 2010 MAGNET 360 MAGNET 360 MARKETING ECOSYSTEM
  • 6. COPYRIGHT 2010 MAGNET 360 B2B? B2C? B2B2C?
  • 7. COPYRIGHT 2010 MAGNET 360 SEARCH ATTRACTS
  • 9. COPYRIGHT 2010 MAGNET 360 Groupon Media Marketers Get Paid For
  • 11. COPYRIGHT 2010 MAGNET 360 Social Media Insights, understanding & leveraging your target audience
  • 12. COPYRIGHT 2010 MAGNET 360 Why look to social media for audience insights?
  • 13. COPYRIGHT 2010 MAGNET 360 Why look to social media for audience insights?
  • 14. COPYRIGHT 2010 MAGNET 360 What can we learn? ‣ What is important to your target audience ‣ How they are already utilizing social media in relation to your products, brand and category ‣ Where they are congregating online ‣ What is driving their conversations ‣ How these conversations differ by social channel ‣ What their unmet needs/wants/challenges are ‣ Who the influencers are
  • 15. COPYRIGHT 2010 MAGNET 360 Example
  • 16. COPYRIGHT 2010 MAGNET 360 Flickr has over 16,000 groups related to fishing —more than Facebook. The top 30 groups have over 20,000 members YouTube has over 6,000 fishing channels, with an estimated 75,000-200,000 total subscribers. Over 158,000 playlists with millions of views, and a total of more than 480,000 fishing videos Landscape Analysis
  • 17. COPYRIGHT 2010 MAGNET 360 Landscape Analysis Fishing Content By Social Channel
  • 18. COPYRIGHT 2010 MAGNET 360 Social Media Activity by Month Insight: Participation in social media for avid anglers drops dramatically during fishing season. Member Base Social Profiling
  • 19. COPYRIGHT 2010 MAGNET 360 Friend Analysis Member Base Social Profiling Number of Friends % Members
  • 20. COPYRIGHT 2010 MAGNET 360 Enagement The best media efforts fail without engagement that follows through
  • 24. COPYRIGHT 2010 MAGNET 360 Nurturing Starts with email marketing
  • 28. COPYRIGHT 2010 MAGNET 360 Nurturing Lets help our best leads perform
  • 29. COPYRIGHT 2010 MAGNET 360 Most organizations are very capable of managing the end of their sales funnel SALES READY CLOSE Managing the Funnel
  • 30. COPYRIGHT 2010 MAGNET 360 Who They Are? What Company? How Often? From Where? KNOWN PROSPECTS Managing the Funnel
  • 31. COPYRIGHT 2010 MAGNET 360 UNKNOWN PROSPECTS Managing the Funnel
  • 32. COPYRIGHT 2010 MAGNET 360 UNKNOWN KNOWN SALES READY CLOSED MARKETING AUTOMATION Managing the Funnel
  • 33. COPYRIGHT 2010 MAGNET 360 Technology Adoption Innovators Early Adopters Early Majority Late Majority Laggards Marketing Automation Technology Adoption - 3-5%
  • 34. COPYRIGHT 2010 MAGNET 360 Lead Nurturing It takes SIX to NINE months before a lead agrees to a first meeting. -Sirius Decisions Do you need lead nurturing for prospects that aren t quite ready to purchase?
  • 35. COPYRIGHT 2010 MAGNET 360 How we capture lead data : Lead Scoring Companies that get lead scoring right have a 192% higher average lead qualification rate then those that do not. -Aberdeen How would your sales team think of you if they actually liked the leads you sent them?   Forms, surveys and registrations   Scoring based on explicit info, activity, and behavior   Route only high scoring leads to sales   Unqualified/cold leads get routed to nurturing programs
  • 36. COPYRIGHT 2010 MAGNET 360 Scoring Process Lead Send to CRM for Sales Team Follow-up Send to Nurturing Program Send to Inside Sales
  • 37. COPYRIGHT 2010 MAGNET 360 Lead Nurturing Planning Interest Learn Evaluate Justify Purchase Search Begins Solutions Identified Solutions Evaluated Against Needs Short List Assembled Selection Made Questions Experience Content 1.  Who are the suppliers for my need?What s the scope of potential achievement? Where do I stand?How can I easily find out more? 1.  What do they offer?Are their customers achieving success?Do they fit my need? How can I easily evaluate/ demo? 1.  Do they meet my expectations?What do analysts say, are they a leader?Is Company viable?How do they compare? Why should I choose?What s the cost? 1.  Leading, solid product/ company?Recommended by customers and analysts?Meets or exceeds my need?Can afford to buy & implement? 1.  How can I easily purchase?Can I purchase via Web site?Who can I call?Do they have a partner in my area?Why buy now? 1.  eMail & WebSeminarsPodcasts eMail & WebPodcasts/ SeminarsTM Calls 1.  eMail & WebTM CallsSales CallsSeminars 1.  eMail & WebCustomer, analyst referencesSales calls 1.  eMail & WebTM & Sales CallsPartners 1.  Industry white papersCompany product white papersCustomer storiesAssessment testsPress releases 1.  Company white paperSeminar presentation product spec sheetsCustomer storiesFlash demoInd/analyst reportsEducational tips 1.  Features/benefitsGartner wuadrantFin. press releasesCompetitive & Cost ComparisonsProduct awardsSeminar presentation 1.  Product customer reference siteProduct AwardsCustomer storiesPress releasesSeminar presentation 1.  1800# providedCompany.com productE-Shop productPartner locator? Promotions or deals?
  • 38. COPYRIGHT 2010 MAGNET 360 Let Sales Do What They Do Best
  • 39. COPYRIGHT 2010 MAGNET 360 CONTINUOUS OPTIMIZATION
  • 41. COPYRIGHT 2010 MAGNET 360 Which headline, image or content is best?
  • 42. COPYRIGHT 2010 MAGNET 360 Optimization leads to better results
  • 45. COPYRIGHT 2010 MAGNET 360 ANalytics
 Too much data, too little insight
  • 46. COPYRIGHT 2010 MAGNET 360 Data is good, Insights are better
  • 47. COPYRIGHT 2010 MAGNET 360 Dashboards Are A Great Fit For Organizations That • Have multiple brands/websites/locations -  Dashboards make it simple to roll-up data, create custom groups, benchmark across brands, aggregate results and drill down
 • Use a variety of online campaigns/media that create data in multiple places -  Dashboards provide integrated view of campaign performance: PPC, SEO, Email, Display, Social, Website, CRM, Direct Mail
 • Have business critical data in a variety of different systems -  It is possible to quickly and cost-effectively create the right integrated views of important data
  • 48. COPYRIGHT 2010 MAGNET 360 Integrated, Interactive Dashboards and KPI Development -  Integrate data from all sites and campaigns into one easy-to-use dashboard -  Create one interface for multiple internal audiences -  C-level view with drill downs into deeper detail for managers and analysts to view -  Users can create what-if scenarios and forecast future results based on current performance -  Big time savings: easy-to-use interfaces make analysis much faster than using multiple analytics tools -  Consulting services provided to define KPI s and benchmarks -  Customized, designed, and launched in 6-8 weeks—minimal IT involvement needed
  • 52. COPYRIGHT 2010 MAGNET 360 @scottmagnet Thank You