Digital Journey and future prospects, Technology Implementation in Healthcare – Meitra experience

1. © All Rights Reserved
Confidential information for discussion and deliberation. This material contains
sensitive and confidential information belonging to Meitra Hospital,
dissemination and disclosure of which to any other persons, whether natural or
corporate, is strictly forbidden. No part of this material may be reproduced or
transmitted in any form or medium to persons not expressly authorised by
Meitra Hospital as permitted recipients.
‘Digital Journey and future
prospects ,Technology
Implementation in
Healthcare – Meitra
experience’
Mohanachandran | Head-Information
Technology
21-Jul-2020

2. About Us
 Vision
 To create a healthcare delivery system which is globally recognized for an exceptional patient experience with
the best possible clinical outcomes, integrated with transparent and ethical practices.
 Featuring
 Among the most advanced tertiary care centers in South India.
 220 beds hospital, includes 52 individual ICU , along with 7 operation theatres
 Vision to become a healthcare center of international standards, Meitra effectively integrates clinical expertise
and world class infrastructure
 Awards and recognitions
 cGreenOT | NABH | Halal | Six Sigma | Best healthcare Brand
 COE’s
 Cardiology | Neurology | Orthopedics | Gastroenterology | Emergency medicine

3. Concept paperless - Why technology focused
• Patient safety through accurate automated technology
• Patient experience which helps patient feel the care, through easy steps
• Clinical outcomes bulk consolidation of existing data to help assess the
quality
• Care pathways to standardize the medical care across all care providers
• Aligned to vision – Easy adaptions of technology towards achieving vision

4. The Start
DC
• Fully equipped inhouse redundant Data centre
• Fully managed redundant network
NW
• Security focused connectivity
• CISCO Internet telephony with integrated call centre
HIS
• Selection of appropriate HIMS software
• Disaster Recovery systems
IMPL
• Implementing all available modules/features
• Linking all patient modalities and equipment
I/F
• Linking all other software together to HIMS
• Upgradation of employee skills to full potential
OUT
• Constant monitoring of outcomes , data consolidation and analysis
• Constant proactive care on technical foreseen challenges

5. Touch points – Digital Transformation
•All conventional HIMS modules with full fledged EMR
•Patient investigations and procedure data integrated
•eRx – electronic prescription (prior to ordering)
•Electronic prescription – Optimized ordering time – less attributes
•Easy conversion to orders , easy copying and anytime prescription history.
•Reduced TAT at OP Pharmacy

6. Touch points
– Digital
Transformati
on
• Unit dose systems
 Medicines unpacked from original packing and packed specifically for patient –
Automated
 Barcoded for accuracy
 Easy dispensing and reduced medication errors
 Less wastage of medications

7. Touch points – Digital
Transformation
• IP EMR – Including COW’s for all bedside orders
• Entire IP patient documents in EMR
• EMAR (Medication Administration) recorded
at bedside
• Prescription & order created bedside
• Barcoded patient bands – Identification and
safety

8. Touch points – Digital Transformation
• Medication Administration
• No manual charts
maintained
• All dispensed
medications can be
marked in administration
• Option for POM
medications
• Tapering orders
• IV infusion with varied
doses

9. Touch points –
Digital
Transformation
• All bedside monitors integrated –
Draeger
• Central monitoring and individual
cubicle monitoring
• Integrated with HIMS for
consolidation of clinical data

10. Touch points – Digital Transformation
• Surgery planning software's – Orthopaedics
• Visualizing and plotting complex surgeries
• Make the tasks of clinicians better
• Decision support system for planned surgeries
• Cath lab – Softcath
• day-to-day detailed reporting of the procedures performed in Cath-Labs
• clinical data bank of cardiac procedures clinical data for easy interpretation in
graphical format
• Search engine to get summary of clinical data based on various combinations
• Speech to text – for result reporting
• Used in Radiology for reporting
• Ease of reporting than manual typing

11. Touch points – Digital
Transformation
• Nurse call systems with integrated PA code
announcements
• All codes passed on to specific set of mobile numbers
• Also announced automatically through PA system
• Telemedicine – Peripheral connect
• Cart used to connect to peripheral centres for
consultation
• Audio and video connect , with provision of integrated
HIS

12. Touch points – Digital Transformation
• Integration of ERP(SAP) for SCM(Materials), HCM(HR) and FICO(Finance)
• Incident and ticket management systems – For better SLA’s
• Inhouse DMS(Document management System) for document management.
• HRMS with employee portal

13. Digital Future and ongoing
Care
Pathway
Integration
CRM
Solutions –
Patient
Connect
Integrated
BI
Solutions
Clinical
outcome
Analysis
BLE Based
Asset
Managem
ent
Porter
Managem
ent
Systems
AR/VR
Based
Surgery
Planning
AR/VR
based
training
programs
AI /
Machine
learning
based CDS
systems

14. © All Rights Reserved
Confidential information for discussion and deliberation. This material contains
sensitive and confidential information belonging to Meitra Hospital,
dissemination and disclosure of which to any other persons, whether natural or
corporate, is strictly forbidden. No part of this material may be reproduced or
transmitted in any form or medium to persons not expressly authorised by
Meitra Hospital as permitted recipients.
Thank You