1. EXPECTATION MANAGEMENT
‘for Future Brides’

2. Agenda
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Definition
Why is it a challenge?
Benefits of E.M.
Double edged sword
Components of E.M.
Assessing present situation
Conclusion –Cross check
Q and A

3. Expectation: Eager anticipation ( dictionary)
EXPECTATION MANAGEMENT :
“A FORMAL PROCESS TO CONTINUOUSLY
CAPTURE, DOCUMENT AND MAINTAIN, THE DEPENDENCIES AND
SURENESS OF EXPECTATIONS ,FOR PERSONS PARTICIPATING
IN, THE INTERACTION, AND TO APPLY THE INFORMATION , TO
MAKE THE INTERACTION SUCCESSFUL”

4. Why is it a challenge ???
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People don’t know what to expect
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Expectations can be unreasonable
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Expectations not clearly
understood
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Each person in the family has
his/her own objectives(lack of a
common objective )
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Constantly changing
circumstances
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Lack of communication

5. Gap graph

6. Benefits of Expectation Mgmt
TRUST
HAPPINESS
BETTER COMMUNICATIO
PERSONAL GROWTH
CONFIDENCE
RECOGNITION
RELATION CLARITY
STATUS IN NEW HOME
STATUS
SECURITY
RELATION WITH IN-LAWS
RELATION WITH PEERS
RELATION WITH PARENTS
SIDE
RELATION WITH BOSS
AND COLLEAGUES
FRIENDS
PERSONAL LIFE
CAREER PATH

7. Double edged Sword
TH?
• Expectations cut in two
ways:• They are a primary
measure of your
success.
• Expectations drive all of
your in-laws actions
and decisions

8. 3 components of managing expectations
1. SETTING Expectations
2. MONITORING Expectations
3. INFLUENCING Expectations
Setting
Monitoring
Influencing

9. Setting expectations….
• Something you said/ someone
else said
• Something you did/ someone
else did
• The way you said it
• The clients ( your in laws in this
case)picked from somewhere
else

10. Monitoring
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By listening
Hearing
Understanding
Listen more and talk less
Heeding to non verbal
conversation also
• Spending time with them

11. Influencing Expectations
• Address the root cause
• Be ready to change your approach
and style
• Establish trust
• Educate , educate , educate
• Explain ‘why’
• Pick arguments in private
• Balance the give and take
• Addressing an expectation sooner
than later

12. Recipe for success

13. Cross check
Measure of success
Happy
Healthy
Secure
Friends
Peace of mind
Good relationships
Reasonably prosperous
Hope
Pluses (+)
Minuses(-)