MphasiS provides integrated solutions involving infrastructure technology, applications, and business process outsourcing to companies around the world. MphasiS wanted to consolidate infrastructure servers across locations to reduce the cost of managing them, improve availability and transition towards a greener IT environment. The company decided to virtualize these infrastructure servers using Microsoft® Hyper-V Server 2008 across all locations. From an earlier 145 infrastructure servers, MphasiS now has 29 high-end virtualized servers – a reduction of 80 per cent in server real-estate footprint and energy costs for these servers. Infrastructure server management at MphasiS is now simpler and the team is able to handle the server environment with fewer “hands and eyes”. An additional benefit of virtualization has been the software layer of redundancy.

1. Microsoft Virtualization
Customer Solution Case Study
IT Outsourcing Firm Consolidates 145 Servers
to 29 Virtualized Ones, Saves on CapEx
Overview “We chose Microsoft Hyper-V because we have
Country or Region: India
Industry: IT Services
standardized our IT setup on Microsoft technologies.
Moving to a new platform would have meant lack of
Customer Profile
Headquartered in Bangalore, MphasiS is
predictability and increased costs.”
Shyam Chandramani, Unit Manager – Global Server Team, Mphasis Limited
present in several countries across the
world. With over 33,000 employees, the
company provides infrastructure,
applications, and BPO services to global
clients. MphasiS provides integrated solutions involving infrastructure
technology, applications, and business process outsourcing to
Business Situation
MphasiS wanted to consolidate its companies around the world. It employs over 33,000 people in 12
infrastructure servers across locations to geographical locations. MphasiS wanted to consolidate
reduce the cost of managing them,
improve availability, and transition towards infrastructure servers across locations to reduce the cost of
a greener IT environment. managing them, improve availability and transition towards a
Solution greener IT environment. The company decided to virtualize these
MphasiS opted for Microsoft Hyper-V infrastructure servers using Microsoft® Hyper-V Server 2008 across
Server 2008 Datacenter Edition to be
deployed across its 12 locations in a all locations. From an earlier 145 infrastructure servers, MphasiS
distributed manner. The deployment was in now has 29 high-end virtualized servers – a reduction of 80 per
a cluster mode to build in redundancy.
cent in server real-estate footprint and energy costs for these
Benefits servers. Infrastructure server management at MphasiS is now
 Reduced capital expenditure
 Reduced operational expenditure
simpler and the team is able to handle the server environment with
 Reduced “hands and eyes” support fewer “hands and eyes”. An additional benefit of virtualization has
 High availability
been the software layer of redundancy that now permeates the
MphasiS infrastructure server clusters.

2. Situation
“We had a lot of end-of- MphasiS delivers global infrastructure Solution
life/support servers technology outsourcing, applications services
outsourcing and business process
MphasiS decided to adopt virtualization for
the infrastructure servers. The company
which we wanted to outsourcing services through a combination considered various technologies for this. “We
refresh. We chose to of technology know-how and domain and
process expertise.
decided to go with Microsoft because we
have standardized our IT setup on Microsoft
purchase high-end technologies. Moving to a new platform would
hardware which would MphasiS supports G1000 companies around
the world in the improvement of their
have meant new challenges and increased
costs. We really did not want to come up with
enable us to virtualize business processes. The company has ISO interoperability issues at a later stage,” says
the services running on 9001:2000 and ISO/IEC 27001:2005
certifications, is assessed at CMMI v1.2 Level
Shyam Chandramani, Unit Manager – Global
Server Team, MphasiS.
the existing boxes, and 5, and is undergoing SAS 70 certification.
future-proof our MphasiS specializes in the BFSI (banking,
financial services, and insurance) and
MphasiS opted for Microsoft® Hyper-V Server
2008, Datacenter Edition for its
infrastructure to handle technology industries, and has expanded its infrastructure servers. “We had a lot of end-
the growth, as well as focus to the healthcare and telecom
industries as well.
of-life/support servers which we wanted to
refresh. We chose to purchase high-end
contribute towards hardware which would enable us to virtualize
Green IT.” Besides onsite presence at key locations
globally, the company, headquartered in
the services running on the existing boxes,
and future-proof our infrastructure to handle
India, has an extensive offshore the unprecedented organizational growth, as
Shyam Chandramani, Unit Manager – Global infrastructure for applications, ITO and BPO well as contribute towards Green IT,” says
Server Team, Mphasis Limited services. The company is present in 12 Shyam.
geographical locations and employs over
33,000 professionals. MphasiS has a distributed server
environment. The company went about
MphasiS had a lot of end-of-life server implementing the virtualized infrastructure
hardware which had to be phased out. At the servers with a site-wise approach. The teams
same time, the company wanted to explore would virtualize the server boxes at a site,
how they could consolidate their analyze their performance and stabilize the
infrastructure server environments. It had environment and then proceed to the next
145 servers in all. Managing the hardware location. The entire implementation across
and software for this environment was a huge 12 locations took almost a year.
challenge. Handling alerts, monitoring all the
servers, assigning bandwidth – all server- MphasiS built a layer of hardware
related processes were becoming tedious redundancy, which ensures that in case of
and cumbersome to manage. Power any point of failure with a server box, the
consumption of servers was also a worry, as processes could immediately move to
was availability of rack space for more another box. Using Hyper-V, MphasiS was
servers. able to add another lay of redundancy to this
by creating clusters of servers.

3. High availability
While MphasiS built a layer of hardware
Benefits redundancy to its server environment, Hyper-
MphasiS completed the implementation of V has enabled the company to build a second
infrastructure server virtualization across 12 layer of redundancy at the software layer as
geographical locations in June 2009. “While well. “This means that our setup is now highly
it is early for us to know how much of available,” says Shyam.
productivity improvements or manpower
savings we have garnered, we have certainly
seen a drop in our capital expenditure on
hardware,” says Shyam.
Reduced capital expenditure
Instead of having to refresh 145 servers,
MphasiS’s decision to adopt infrastructure
server virtualization has brought in significant
reduction in capital expenditure. MphasiS
now has its entire setup running on 29
infrastructure servers virtualized on Microsoft
Hyper-V Server 2008. The expense on server
boxes has dropped sharply.
Reduced operational expenditure
The operational costs of running 29 boxes
are significantly small compared to that of
145 servers. Power consumption is much
less. Also, the cooling required is much lower,
compared to the earlier setup. The
requirement for rack space has also reduced.
Reduced “hands and eyes” support
“We are currently training our people on how
to manage the servers running on Hyper-V.
So, it is too early to say that management of
the servers will be easy. However, the sheer
drop in the number of physical boxes itself
means that we need fewer people to manage
them,” says Shyam.
“Also, the time taken in tracking the AMCs
and other issues with servers is now brought
down considerably,” he adds.

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to: www.microsoft.com
For more information about MphasiS
Limited products and services, call +91 80
4004 0404 or visit the Web site at:
www.mphasis.com
Software and Services − Microsoft Hyper-V Server 2008
 Products Datacenter Edition
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Document published August 2009