1. Unified Communications
Overview
Presenter Name
Microsoft® Corp

2. Customers Tell Us …
IT Pains Business
Pains
o Need to Simplify and o Communications Overload
Reduce the Cost of
Communications o Globally Distributed
Customers and Partners
o Maintain Compliance and
Prevent Information Leakage o Maximizing Productivity
and Innovation
o Need to Support Diverse
Users with Diverse Needs o Attracting and Retaining
Talent
o Extend Existing Investments

3. Diverse Users with Diverse Needs
Highly Mobile Office Worker Task Worker
Executive HR
Plant Floor Worker
Titles Sales Professional Financial Analyst
Retail Sales Rep
Teleworker Marketing
Mobile within
Always On the Go Single Primary Work
Location Single Primary Location;
May not have fixed desk Location; No Desk
Usually has Dedicated Desk
Multiple Projects, with Primarily within the Same Through Structured
Collaboration
Partners and Customers Organization Tasks & Processes
Line of Business
Anywhere Access to
Communications, Collaborati Applications, Basic
Communication &
IT Tools on and Productivity Tools Communications Tools (e-
Collaboration Tools
PC or Laptop mail, Portals)
Laptop & Smart Phone
Shared PC; LOB device

4. Future of Communications
Communications Today
Instant Video Web E-mail and Audio
Messaging (IM) Voice Mail Conferencing Telephony Conferencing Calendaring Conferencing
Instant
Telephony and Unified Messaging
Voice Mail E-mail and Conferencing:
Calendaring Audio, Video,
Web
Authentication Authentication
Authentication Authentication
Administration Administration
Administration Administration
Storage Storage
Storage Storage
Authentication Authentication
Authentication
Authentication
Administration Administration
Administration
Storage Administration
Storage
Storage
Storage
Compliance
On-Premises or in the Cloud

5. Credit Agricole
“With the pilot, we’ve saved about 200,000 Euros in a few months…
We’re aiming at two or three million Euros in savings…and the
return on investment is going to be in less than one year.”
Xavier Malherbet
Vice Executive Manager
Crédit Agricole S.A., Champagne Bourgogne

6. The Business Impact of Unified
Communications
How your company can survive and thrive today
Decrease costs
By reducing travel,
communications, and IT costs
Improve business outcomes
By maximizing individual
productivity and fostering
team collaboration

7. Decreasing Costs
Save
Lower Messaging Costs 50–80%
Save
Reduce Travel Expenses 20–40%
Save
Reduce Telephony and Audio Conferencing Charges 20–40%
Save
Lower Real Estate and Facility Costs 30–40%
Save
Reduce Cost of Communications Systems 40–60%
Note: Results are based on customer evidence. Visit www.microsoft.com/uc/ and www.microsoft.com/casestudies to learn more.

8. Improving Business Outcomes
Improve End-User and Team Productivity Up to 30 min/day
Complete Projects Faster Up to 10%
Shorten Sales Cycle Up to 20%
Resolve Customer Issues Faster Up to 20%
Attract and Retain Employees Varies by customer
Note: Results are based on actual Microsoft customer evidence and a composite case study of a 4,000-person company developed from interviewing 15 companies. Please see
the Total Economic Impact™ of Microsoft Unified Communications white paper issued by Forrester Research.

9. Microsoft Unified Communications
Across Devices PC, Mobile, Web
Streamline Increase Efficiency
Communications and Flexibility
Unified
Amplify Protection Identity, Presence, an Provide a Unified
and Control d Inbox and Extensible
Authentication Platform
Maximize IT
Administration
Resources
Storage
Compliance
with S+S
On-Premises or in the Cloud

10. Microsoft Internal Deployment
Microsoft IT Used Forrester’s Business Value Framework to Measure
the Overall Impact of the UC Deployment at Microsoft
o E-mail, IM, Presence, and Conferencing: 150,000 Users
o Voice: 50,000+ users
o Unified Messaging: 75,000 users
Reduced Costs — annual savings of more than $212 million
Reduced audio conference costs 50% reduction ($3 million)
Reduced IT infrastructure costs $20 reduction/office move ($1.7 million)
Reduced travel costs 10% reduction in trips/employee ($93 million)
Improved Business Outcomes — ROI of 240%
Improved user productivity 28 minutes saved/day/employee ($86 million)
Shorten sales cycle 6.5% increase in proposals ($11 million)
Reduced carbon emission 100 million miles in avoided air travel (17,000 metric tons)
As of February 2010 | http://technet.microsoft.com/en-us/library/cc982178.aspx

11. Streamline Communications
Click to Communicate from Office Applications
Enable “Anywhere Access” Communications
Bringing Conferencing to Everyone

12. Case Study: Royal Dutch Shell
“Certainly we realized cost savings, but the ultimate value is
greater flexibility for our user community with the improved
working environment.”
Johan Krebbers
Group IT Architect, Royal Dutch Shell

13. Click to Communicate from Office
Share presence withinIM a singleOutlook®
Reply your desktop with
View to to voice and video chat click
Escalate e-mail with Microsoft

14. Enable Anywhere Access
Connect in real time across devices mobile familiar or the Web
Access messages through your PC, from a device, interface
PC Mobile Web

15. Bringing Conferencing to Everyone
Whatever You Choose Wherever You Are As Much As You Like
Web Conferencing
Office Communicator 2007 and webcam Inside your organization
Video Conferencing
• Tele-presence systems
• Extending A/V-enabled rooms
“R2” • Desktop with webcam
Existing conferencing room with
audio/video (A/V) capability
Mobile workforce
Audio Conferencing
Customers/partners Remote workers
Telepresence and room systems Outside the firewall

16. Amplify Protection and Control
Achieve and Maintain Compliance
Safeguard Sensitive Information
Reduce the Risk of Malware and Spam

17. BGC Partners
…“from a compliance standpoint, it allows Us to keep track of
messages a lot easier, there is not 50 or 60 different places we
have to do search”…
Hansram Ramrup
VU.S. Wintel Manager, BGC

18. Achieve and Maintain Compliance
Preserve Data
o Set Automated Policies for Moving,
Deleting, or Holding Messages
o Reduce the IT Burden of .PST Files
with an Integrated Personal Archive
Discover Data
o Search Across Multiple Mailboxes
o Delegate Access for Legal Compliance
o Report on e-mail as Part of the Audit
Procedure

19. Safeguard Sensitive Information
Control the Distribution of Information
o Guide Users with Automatic Alerts
Before Sending with MailTips
o Set Up Delivery
Conditions, Actions, and Exceptions
with Transport Rules
Apply Rights Control to Messages
o Apply Information Rights Management
with Transport and Outlook rules
o Extend Access Rights to
Outlook, Outlook Web Access, and
Microsoft Windows Mobile®

20. Reduce the Risk of Malware
and Spam
Hosted Service On-Premises Software
Internet SMTP
o Antivirus and Anti-spam Protection Via On-Premises or Hosted Service
o Set Policies for Filtering and Monitoring e-mail, Voicemail, and IM
o Protect Inbound and Outbound Messages, Including Public IM

21. Efficient, Flexible, and Reliable
Simplify Management and Improve
Administrator Productivity
Provide Professional-Grade Reliability,
Availability and Scalability
Maximize IT Resources with Software-plus-
Services

22. Subaru Canada
“Now, thanks to reductions in disk utilization in Exchange Server
2010, we have a wider array of storage options and don’t
necessarily have to purchase a bigger storage area network.”
John Hamin
Network Administrator
Subaru Canada

23. Simplify Management and Improve
Administrator Productivity
Unified Administration
o Single Management Tool
o Provision Users with Single User Identity
o Single Directory
Empowered Users
o Self-service Options for
Messaging, Telephony, and Conferencing
o Role-Based Access to Information
o Inform Users Before they Make Mistakes

24. Provide Professional Grade
Reliability, Availability and Scalability
San Jose New York
Replicate
databases to
DB1 DB1 DB1
Recover quickly remote data
from disk and center
DB2 DB2 DB2
database failures
DB3 DB3 DB3
o Provide Full Redundancy Using as Few as Two Servers
o Reduce Backup Frequency with Database Replicas
o Choose from Flexible Storage Options to Fit Your Business and
Budget

25. Maximize IT Resources with
Software-plus-Services
On-Premises Cloud Services
Control and Ownership Highly Available Data Centers
Customization Simplified Management

26. Interoperable and Extensible
Platform
Integrate and Extend Existing Investments
Extend Communications Into Business
Processes

27. Case Study: Schlumberger
“We've had this vision of collaboration for 10 years but it's only
now with…Microsoft Office Communicator infrastructure that we've
been able to envision a real product built around this technology.”
Eric Schoen
Chief Software Architect, Schlumberger

28. Integrate and Extend Existing
Investments
Microsoft Investments Office
Exchange
Communications
Server
Server
o Single User Identity Through a Single Directory
o Click to Communicate from Familiar Microsoft Office
Active Directory
and SharePoint Applications
Third-Party Vendor Technology
o Interoperable With Room-Based Conferencing
o Reduced Costs Using Session Initiation
Protocol (SIP) Trunking

29. Extend to Business Processes
Integrate Presence with Line-Of-Business Applications

30. Microsoft Is in the Leaders Quadrant
Gartner Magic Quadrant
for Unified
Communications, 2009
The Magic Quadrant is copyrighted September 2009 by Gartner, Inc. and
is reused with permission. The Magic Quadrant is a graphical
representation of a marketplace at and for a specific time period. It depicts
Gartner's analysis of how certain vendors measure against criteria for that
marketplace, as defined by Gartner. Gartner does not endorse any
vendor, product or service depicted in the Magic Quadrant, and does not
advise technology users to select only those vendors placed in the
"Leaders" quadrant. The Magic Quadrant is intended solely as a research
tool, and is not meant to be a specific guide to action. Gartner disclaims
all warranties, express or implied, with respect to this research, including
any warranties of merchantability or fitness for a particular purpose. This
Magic Quadrant graphic was published by Gartner, Inc. as part of a larger
research note and should be evaluated in the context of the entire report.
The Gartner report is available upon request from Microsoft.
SOURCE: Gartner, Inc., “Magic Quadrant for Unified Communications”

31. Right Tools for the Right Users
Highly Mobile Office Worker Task Worker
Rich Client Experience Rich Web Client Access to
Rich Experience Across PC
Experience Across PC, Web, and Messaging and
and Web
Mobile Phone Collaboration
Anywhere access to:
E-mail/Calendar E-mail/Calendar
Presence/IM Presence/IM
E-mail/Calendar
Telephony Telephony
Workloads Document
Voicemail Voicemail
Workspaces
Unified Conferencing Unified Conferencing
Document Workspaces Document Workspaces
Microsoft Office Microsoft Office
Laptop Shared PC, Kiosk, or
Devices Desktop Computer
Mobile Phone Handheld Device

32. Microsoft UC Roadmap
Frequent Releases Add Value to Software Assurance
2009 2010
• Increased geographical availability
• Upgrade to 2010 Wave (details under NDA)

33. Three Phases to Rolling Out UC
• Get Current on e-mail • Deploy Unified • Deploy Enterprise
Conferencing Voice
• Deploy Presence and
Instant Messaging • Consolidate Voicemail
and Third-Party
• Enable Deskless Solutions
Workers

34. Getting Started
Sign Up for a Business Value Assessment
Measure the Cost Savings and Productivity Gains of Implementing
Microsoft UC for Your Organization
Get Started with Microsoft UC Technologies
On-Premises or in the Cloud
http://www.microsoft.com/uc/trials.mspx

35. © 2008 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market
conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation.
MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

36. Appendix Slides

37. Case Study: Sprint
“When Microsoft Office Communications Server 2007 is fully
deployed, the company expects to save $6 million per year in
local carrier charges alone.”
Joe Hamblin
Manager of Unified Communications for Client Services
Sprint Nextel

38. Case Study: Intel
“As we scale out the deployment, we expect to save 20 percent
or more from our audio conferencing expense. When you
conduct a million minutes a day, that is significant.”
Donald Clark
Technical Services Manager
Intel

39. Case Study: Dassault Aviation
“With presence awareness, we’re more likely to contact the right
person immediately, saving time.”
Matthieu Willm
IT Project Team Leader
Dassault Aviation

40. Case Study: Siemens
“A $3,500 per month communications cost went down to $650
per month,” says Minnick. “On average, we expect conferencing
costs could decrease by 50 percent.”
John Minnick

41. Case Study: British Telecom
“From a business perspective, this product reduces the amount of money
spent on audio and video conferencing charges, and it also makes video
conferencing more accessible for a broader user base in the organization,”
Mark Summerson
Head of Sales
British Telecom Global Services

42. Case Study: Volvo
“Air travel alone calculations indicate that more than 900 metric
tons of CO2 are saved every month. Users who are able to avoid
driving to meetings deliver additional environmental benefits.”
Niklas Gustavsson

43. Case Study: St. Luke’s Children’s Hospital

44. “Moving to Online Services will enable us to reduce our IT operational costs by
roughly 30 percent of what we’re currently spending. The ability to introduce a
variable cost subscription model for these collaborative technologies allows us to
more rapidly scale or divest our investment as necessary.”
Alastair Robertson, Vice President of Information Workplace GlaxoSmithKline
Case Study: GlaxoSmithKline leads the way with
Microsoft Online Services
Customer Business Solution Customer
Challenge Results/Benefits
o Improve o Deployed Microsoft o Reduce operational
collaboration with Business Productivity costs
partners to improve Online Suite—
effectiveness in including Microsoft o Drive innovation
growing markets Exchange o Improve
Online, SharePoint collaboration
o Move away from Online, Office
customized solutions Communications o Simplify user
o Lower the cost of Online, Live experience
operations and Meeting, and
investments Deskless Worker Suite

45. “Microsoft lowered our cost of ownership by deploying standardized
desktop infrastructure for 19,000 people, and provided us with a cost-
effective and efficient productivity system.”
John Kalka, Vice President, Deployment, Office of the CIO Ingersoll Rand
Case Study: Ingersoll Rand increases business
agility with Microsoft Online Services
Customer Business Solution Customer
Challenge Results/Benefits
o Infrastructure was o Improved o Lower operating
not addressing the infrastructure and costs
company’s needs optimized IT platform
through leveraging o Automated software
o Acquiring Microsoft Exchange updates
companies required Online
consistent, adaptabl o Strategic IT focus
e workflows that o Global messaging
could quickly move and collaboration
products to market platform

46. “With Microsoft Online Services, we can achieve that goal of doing
more with less. The suite reduces IT costs while delivering more services
than we could provide on our own. It’s a win all the way around.”
Gordon Peterson, Director of Information Technology
City of Carlsbad
Case Study: City government uses online services
for messaging, saves 40 percent annually
Customer Business Solution Customer
Challenge Results/Benefits
o Needed to update o Avoided any on- o Increased budgeting
or replace an aging premises investments flexibility
messaging solution after choosing the
Microsoft Business o Reduced costs
o Employees required Productivity Online
improved o Accelerated
Standard Suite deployment
collaboration
o Constrained by a o Improved
limited IT budget productivity

47. “With Microsoft Online Services, we can cut our data center costs and
gain rock-solid disaster recovery, security, and server management
services. Now we can focus on our people and not our technology.”
Craig Hergenroether, Chief Information Officer
Barry-Wehmiller Companies
Case Study: Manufacturer saves $300,000 by
moving to scalable, hosted online services
Customer Business Solution Customer
Challenge Results/Benefits
o Upgrade e-mail and o Chose Microsoft o Cut costs to build a
collaboration Business Productivity Lean Enterprise
services to boost Online Standard Suite
employee o Saved $200,000 in
productivity o Deployed Microsoft hardware
Business Productivity
o Accomplish the Online Deskless o Saved $100,000 on
upgrade cost Worker Suite, which archiving expenses
effectively to meet includes Exchange o Empowered
Lean Enterprise Online Deskless employees to drive
initiatives Worker productivity
o Simplify corporate o Built business agility
acquisition process

48. “Our staff and volunteers are using Microsoft Online Services to
increase the efficacy of our humanitarian projects through reliable
communications that build cohesive, productive field operations.”
Joakim Pettersson-Winter, Chief Technology Officer
Swedish Red Cross
Case Study: Humanitarian group expects to save
20 percent in overall costs with hosted services
Customer Business Solution Customer
Challenge Results/Benefits
o Replace Lotus Notes o Chose Microsoft o Reduced overall costs
e-mail service used Business Productivity by 20 percent
by staff Online Standard
Suite for employees o Saved $35,000 in
o Find a cost- annual “push” e-mail
effective, user- o Deployed Microsoft costs
friendly e-mail and Business Productivity
collaboration Online Deskless o Improved
solution for staff and Worker Suite for productivity
volunteers Swedish Red Cross o Increased e-mail, IM
volunteers usage by 50 percent
o Increase productivity
o Simplify IT o Simplified IT
management management

49. Total Economic Impact of UC
The Forrester study shows more than 500 percent ROI
for a 4,000-employee organization over a 3-year period
Benefit Result
Payback Period 2 months
Improved Productivity 13 min saved/day/employee ($20 million)
Saved Travel Costs 23% reduction ($15 million)
Reduced Time to Complete Projects 10% reduction ($15 million)
Shortened Sales Cycle 20% time saved ($5 million)
Reduced Dial-in Conferencing 50% reduction ($0.6 million)
Reduced Telephony Charges 40% reduction ($1.2 million)
Source: Forrester, 2007

50. Reducing Costs with UC
Source: UniComm Consulting, March 2009
Savings Category Microsoft UC Focus Savings Potential
Reduce Out-of-Pocket Expenses
Reduce Travel Expenses Unified Conferencing $913/Employee/Year
Reduce Conferencing Service Costs Unified Conferencing $1,000/Employee/Year
Reduce Telephone and Cell Phone Bills UC Desktop and Mobile Devices $744/Employee/Year
Reduce Facility Costs Flex Work, Anywhere Access $6,000/Employee/Year
Optimize Communications Infrastructure
Consolidate Communication Systems UC and System Consolidation $400/Employee/Year
Consolidate Messaging/Fax Systems Exchange 2007 Capabilities $300/Employee/Year
Consolidate Application Packages Consolidated UC Solutions $100/Employee/Year
Optimize Software Licensing E-CAL Suite Pricing $120/Employee/Year
Optimize Human Capital
Improve Staff Efficiency UC Productivity Gains $2,000/Employee/Year
Streamline Workgroup Projects UC Collaboration Tools $17,500/Project HC/Year
Simplify Governance and Compliance UC Enhancements and Tools $92/Employee/Year
Microsoft’s UC Solution Can Allow Organizations
to Save Over $11,669/Employee/Year

51. “Investment in unified communications can often be justified solely on the reduction
of telecommunication and travel expenses…. However, an order of magnitude
more value comes not just from the unification of communication mediums but also
from the integration of information from enterprise applications.”
Accelerating Decisions While Lowering Costs—IDC
“Enterprises looking into UC…should understand the Microsoft portfolio because
it represents a new paradigm for communication by a market leader.”
Unified Communications Magic Quadrat 2008—Gartner
“This paper highlights potential savings exceeding $5,000,000 per year for each
1,000 employees through the application of Microsoft Unified Communications to
your business and IT operations.”
Achieving Cost and Resource Savings with UC—UniComm

52. Gartner Magic Quadrant for Enterprise
Wireless E-Mail Software Market
The Magic Quadrant is copyrighted 2009 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time
period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service
depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research
tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or
fitness for a particular purpose.
This Magic Quadrant graphic was published by Gartner, Inc. as part of a larger research note and should be evaluated in the context of the entire report. The Gartner report is available
upon request from Microsoft.