1. Learning & Development Services
Workshops
I offer a range of workshops designed to improve personal and professional
knowledge and performance.
The following courses are offered as standard, and can be customised to your
company's specific needs for in-house training. Please see individual course
description pages for more detail:
Recruitment Industry Training Services::
'Recruitment - A Practical Approach': A step by step approach for successful
recruitment consulting, from taking a job order, through to placement and follow-
up. Two day course. The next 'Recruitment - A Practical Approach' workshop will
be in Sydney on Tuesday 7th and Thursday 9th August 2012, 9am-
5.30pm both days.
'Building Better Business' - Business Development Skills: Marketing and
consultative sales skills to enhance all aspects of business development and
retention (from telemarketing to client visits) for recruitment consultants and
account managers. Two day course. The next 'Building Better Business'
workshop will be in Sydney on Tuesday 24th and Thursday 26th July 2012,
9am-5.30pm both days.
'Leadership Skills': This program addresses the areas of Leadership most
critical to the success of the Leader, the team and the organisation. Participants
will gain an understanding of their role in inspiring and empowering people to
peak performance. Two day course. The next 2-day 'Leadership Skills'
workshop will be held in Sydney on Tuesday 10th and Thursday 12th July
2012, 9am-5.30pm both days.
'Recruitment Interviewing Skills': Participants in this workshop will gain an
understanding of Best Practice techniques for successful candidate interview,
selection and hire. One day course. The next 'Recruitment Interviewing Skills'
workshop will be in Sydney in August/September 2012, (9am-5.30pm) date to
be confirmed. The next 2-day 'Recruitment - A Practical Approach' workshop will
be in Sydney on Tuesday 7th and Thursday 9th August 2012, 9am-
5.30pm both days.
'Goal Setting and Time Management': Improve your personal and professional
productivity through effective goal setting, planning, prioritisation and time
management. One day course. The next 'Goal Setting and Time Management'
seminar will be held in Sydney on Wednesday 2nd May 2012, 9am-5.30pm.
'Writing Effective Job Advertisements': Learn how to attract candidates by
writing appealing and inviting job advertisements. Half day course. confirmed. The
next 2-day 'Recruitment - A Practical Approach' workshop will be in Sydney
on Tuesday 7th and Thursday 9th August 2012, 9am-5.30pm both days.
'Conducting Performance Appraisals': This workshop will provide Leaders
with sound principles and processes for conducting effective Goal Setting and
Performance Appraisal meetings, as well as supportive delivery of congratulatory

2. or corrective feedback. One day course. The next 2-day 'Leadership Skills'
workshop will be held in Sydney on Tuesday 10th and Thursday 12th July
2012, 9am-5.30pm both days.
'Reception and Customer Service Skills': This course will enable the 'Directors
of First Impressions' to provide outstanding customer service to
Clients/Candidates face-to-face and via telephone communication skills. One day
course. The next 'Reception and Customer Service Skills' workshop will be in
Sydney on Wednesday 9th May 2012, 9am-5.30pm. After this, the workshop will
run again on Wednesday 4th July 2012, 9am-5.30pm.
'Customer Service Skills': Achieve excellence in customer service
throughprojecting a professional image, relationship building, information
exchange, active listening, complaints handling, and generating greater customer
satisfaction and loyalty. One day course. The next 'Reception and Customer
Service Skills' workshop will be in Sydney on Wednesday 9th May 2012, 9am-
5.30pm. After this, the workshop will run again on Wednesday 4th
July 2012, 9am-5.30pm.
Personal Coaching for Recruitment Consultants: One-on-one coaching to
refine skills and processes in the workplace.
General Training Services:
'Staff Selection / Recruitment Interviewing Skills': Participants in this
workshop will gain an understanding of Best Practice techniques for successful
candidate interview, selection and hire. One day course. The next 'Staff
Selection / Recruitment Interviewing Skills' workshop will be in Sydney in
inAugust/September 2012, (9am-5.30pm) date to be confirmed. The next 2-day
'Recruitment - A Practical Approach' workshop will be in Sydney on Tuesday 7th
and Thursday 9th August 2012, 9am-5.30pm both days.
'Leadership Skills': This program addresses the areas of Leadership most
critical to the success of the Leader, the team and the organisation. Participants
will gain an understanding of their role in inspiring and empowering people to
peak performance. Two day course. The next 2-day 'Leadership Skills'
workshop will be held in Sydney on Tuesday 10th and Thursday 12th July
2012, 9am-5.30pm both days,
'Conducting Performance Appraisals': This workshop will provide Leaders
with sound principles and processes for conducting effective Goal Setting and
Performance Appraisal meetings, as well as supportive delivery of congratulatory
or corrective feedback. One day course. The next 2-day 'Leadership Skills'
workshop will be held in Sydney on Tuesday 10th and Thursday 12th July
2012, 9am-5.30pm both days.
'Business Development Skills': Communication, relationship building andsales
principles to enhance success in sales visits and generate customer loyalty.
One day course. The next 'Building Better Business' workshop will be in Sydney
on Tuesday 24th and Thursday 26th July 2012, 9am-5.30pm both days.
'Customer Service Skills': Achieve excellence in customer service
throughprojecting a professional image, relationship building, information
exchange, active listening, complaints handling, and generating greater customer
satisfaction and loyalty. One day course. The next 'Reception and Customer
Service Skills' workshop will be in Sydney on Wednesday 9th May 2012, 9am-
5.30pm. After this, the workshop will run again on Wednesday 4th

3. July 2012, 9am-5.30pm.
'Time Management & Personal Productivity': Improve your personal and
professional productivity through effective goal setting, planning, prioritisation and
time management. One day course. The next 'Goal Setting and Time
Management' seminar will be held in Sydney on Wednesday 2nd May 2012,
9am-5.30pm.
'Presentation Skills': From developing content through to delivery, you will
learn techniques to enhance your performance in Public Speaking and develop
self-confidence. Two day course.
'Receptionist Skills': Including personal presentation, general communication
skills, phone manner, dealing with difficult people and time management, this
workshop provides the fundamentals required for Front Desk Reception. One day
course. The next 'Reception and Customer Service Skills' workshop will be in
Sydney on Wednesday 9th May 2012, 9am-5.30pm. After this, the workshop will
run again on Wednesday 4th July 2012, 9am-5.30pm.
Yoga Classes: Hatha Yoga sessions to bring health and balance to your body,
and relaxation to your mind.
In-House Workshops
Attending public workshops is most applicable when your participant numbers would
not make in-house training commercially viable (less than 8 people to attend a
training session), and when you perceive a benefit from being exposed to learning
how other organisations do things.
If your company has 8 or more people requiring training, you might like to discuss
the option of holding the workshops in-house at your premises, or off-site at another
venue, with only your organisation's employees participating. Also, private, in-house
training programs may be more desirable if there are issues of confidentiality, or for
the benefit of team-building.
Please contact me via the contact page to discuss possibilities.
Personal Coaching
I provide individual coaching to people interested in developing their skills and
results in any of the content areas mentioned in this website. Coaching is often
utilised after participating in a training workshop, to reinforce the learning and help
fully implement the new behaviours into the workplace.
Of course coaching is also available and beneficial to people who choose not to
attend a workshop, but prefer highly personalised advice and assistance in their
development. This might include my observing your current practices in the
workplace, followed by personalised feedback and suggestions for improvement. Or
it may involve goal-setting, strategy structuring, and follow-up discussions to
motivate and ensure the achievement of those goals.

4. Because the coaching sessions are individual, I am happy to tailor the approach to
whatever will be most beneficial to you.
Please contact me via the contact page to discuss possibilities.