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Investor Presentation 
October 2014
2 
Disclaimer 
This notice may contain estimates for future events. These estimates merely reflect the expectations of the Company’s management, and involve risks and uncertainties. The Company is not responsible for investment operations or decisions taken based on information contained in this communication. These estimates are subject to changes without prior notice. This material has been prepared by Multiplus S.A. (“Multiplus“ or the “Company”) includes certain forward- looking statements that are based principally on Multiplus’ current expectations and on projections of future events and financial trends that currently affect or might affect Multiplus’ business, and are not guarantees of future performance. They are based on management’s expectations that involve a number of business risks and uncertainties, any of each could cause actual financial condition and results of operations to differ materially from those set out in Multiplus’ forward-looking statements. Multiplus undertakes no obligation to publicly update or revise any forward looking statements. This material is published solely for informational purposes and is not to be construed as a solicitation or an offer to buy or sell any securities or related financial instruments. Likewise it does not give and should not be treated as giving investment advice. It has no regard to the specific investment objectives, financial situation or particular needs of any recipient. No representation or warranty, either express or implied, is provided in relation to the accuracy, completeness or reliability of the information contained herein. It should not be regarded by recipients as a substitute for the exercise of their own judgment.
First mover 
We are pioneers in this industry in Brazil and we already have a strong partnership network, highlighting LATAM Airlines, all local banks and the joint venture with our international peer, AIMIA Group. 
2 
3 
Track record 
Multiplus has already 4 years of proven focus on shareholders return with high dividend payouts. Moreover, we are continuously improving our governance structure following the best market practices. 
Early stages 
Brazilian loyalty industry has very low penetration and presents solid growth drivers 
1 
4 
Solid strategy Our business sustainability is based on network diversification, member engagement and value delivery to partners 
Four main reasons to be confident in Multiplus case
First mover 
We are pioneers in this industry in Brazil and we already have a strong partnership network, highlighting LATAM Airlines, all local banks and the joint venture with our international peer, AIMIA Group. 
2 
3 
Track record 
Multiplus has already 4 years of proven focus on shareholders return with high dividend payouts. Moreover, we are continuously improving our governance structure following the best market practices. 
Early stages 
Brazilian loyalty industry has very low penetration and presents solid growth drivers 
1 
4 
Solid strategy 
Our business sustainability is based on network diversification, member engagement and value delivery to partners 
Four main reasons to be confident in Multiplus case
Brazilian loyalty industry is still in early stages 
53,9% 
25,3% 
24,2% 
20,9% 
20,5% 
14,4% 
7,3% 
6,3% 
6,1% 
4,8% 
2,4% 
Penetration of loyalty programs in total population (%) 
Sources: loyalty programs websites and each country statistic data bureau (Updated in Jan/2014) 
High growth potential 
Average (ex-Multiplus): 18% 
5
Multiple long term growth drivers 
Credit Card usage Expected double digit growth for next 3 years Only 35% of customers understands that they have enrolled in a bank loyalty program (vs. 31% in 2011) 
Consumption Possible high single digit growth for next 3 years Loyalty culture still in the early stages 
Air transportation Latin America is the second fastest growing region in RPK Average trips per capita is only 0.5 in Brazil vs more than 3.0 in mature markets 
Wealth distribution A/B classes expected to reach 15% in 2014 (vs 7% in 2003) Multiplus network focus on A, B and C+ 
6
Multiple long term growth drivers 
7 
1.980 
2.249 
2.499 
2.745 
3.017 
2009 
2010 
2011 
2012 
2013 
19,9% 
21,7% 
24,1% 
25,9% 
27,7% 
2009 
2010 
2011 
2012 
2013 
2003 
2013 
Card Expenditure 
PCE- Private Consumer Expenditure 
(R$ billion) 
(R$ billion) 
Card Expenditure over PCE 
(%) 
Wealth Distribution 
A and B 
C 
D and E 
C 
D and E 
A and B 
487 
601 
710 
837 
957 
1,093 
23.6% 
23.4% 
18.1% 
17.9% 
14.3% 
15.0% 
2010 
2011 
2012 
2013 
2014E 
2015E 
R$ bilhões 
Variação YoY 
Source: Abecs / Bain 
Source: Abecs / IBGE 
Source: Abecs / IBGE 
Source: Serasa Experian Data popular
THREE SOURCES OF PROFIT 
Sources of profit: coalition 
# of months 
~10 
0 
24 
3 
2 
points selling 
redemption 
unit revenue less unit cost 
spread 
1 
CASH IN 
CASH OUT 
~10 months float interest income 
point expiration breakage 
8
First mover 
We are pioneers in this industry in Brazil and we already have a strong partnership network, highlighting LATAM Airlines, all local banks and the joint venture with our international peer, AIMIA Group. 
2 
3 
Track record 
Multiplus has already 4 years of proven focus on shareholders return with high dividend payouts. Moreover, we are continuously improving our governance structure following the best market practices. 
Early stages Brazilian loyalty industry has very low penetration and presents solid growth drivers 
1 
4 
Solid strategy 
Our business sustainability is based on network diversification, member engagement and value delivery to partners 
Four main reasons to be confident in Multiplus case
10 
Consistent network growth 
9,4 
10,9 
12,2 
11.6 
12.9 
2011 
2012 
2013 
2Q13 
2Q14 
Partners 
12.9 mn members can gather points from several programs in one single account 
477 partners gain a powerful support acquiring and retaining clients 
Members (mn) 
190 
369 
472 
446 
477 
2011 
2012 
2013 
2Q13 
2Q14 
Note: based 2Q14
11 
1993 
Creation of 
TAM Fidelidade 
2009 
Spin-off from 
TAM Fidelidade 
Feb/2010 
Multiplus’ IPO 
Oct/2011 
Multiplus 
presents its 
new brand 
Nov/2011 
Announcement 
of JV with AIMIA 
Dez/2012 
Multiplus 
becomes one of 
TOP 100 most 
liquid stocks 
in Bovespa 
Aug/2010 
New 
headquarters 
and IT loyalty 
platform 
Mar/2012 
Multiplus 
reaches 200 
partners 
Apr/2012 
Multiplus 
reaches 10 mn 
members 
Mai/2013 
launched the 
new‖ 
campaign on 
several 
media 
vehicles 
Jun/2013 
Non-air 
redemptions 
reached 8% for 
the 
first time in a 
quarter 
Oct/2013 
Improved corporate 
governance 
structure 
Created from TAM Fidelidade, Multiplus has already 
five years of track record 
Mar/2014 
Multiplus 
mobile app 
for IOS and 
Android 
Sept/2014 
Multiplus launches 
"Points + Money“ 
and Multiplus 
Challenge 
(gamification)
Strong partnership network 
Accrual partners 
Coalition partners 
Redemption partners 
12
Non-air redemptions 
11% of the total redemption in 2Q14 
•More affordable redemption options 
•More competitive portfolio of products and services 
•Improved members´ experience 
•Additional liquidity 
•Better profitability 
% of total redemption 
2010 2011 2012 2013 2014 
0.4% 
2.1% 
5.4% 
9.2% 
13
The first partnership in the automotive industry in the country Multiplus members can use their points to redeem reviews, parts, services and accessories at PEUGEOT dealerships Offer to accumulate up to 100,000 points through the purchase of a new Peugeot automobile 
New in 2014 
14
Other innovations in 2014 
Points calculator 
Simulation of annual expenditures 
Suggestion of redemptions 
Purchase Renewal Points transfer 
Friendly and intuitive 
Stimulates members´engagement 
New home page 
New products 
15
16 
Strategic long-term agreement with TAM Airlines 
15 years agreement 
automatically renewable for additional 5-year periods 
Exclusive relationship 
Points per seat vary according to flight fare with 100% availability, 
improving Multiplus competitive advantage 
up to 360 days before flight date 
fee exemptions, lowered points requirement, complimentary upgrades and up to 100% bonus points 
High recognition to premium clients 
High flexibility 
Superior frequent flyer program 
lower earn-to-burn ratios 
redemptions via TAM, LAN and their airline partners 
Wide redemption window
Pricing model methodology with TAM Airlines 
Unit cost (R$) 
Jun/2013 
~Oct/2014 
Cap 
Floor 
Previous model 
Setup period 
New pricing model 
•Multiplus pays discounted market price per seat 
•5% cap and floor protect margin and guarantee business sustainability 
•Data gathering of fares available at redemption moment 
•Discount measurement 
•Unit cost set according to a combination of TAM’s marginal cost and revenue displacement 
•Short term fluctuations due to TAM’s promotional activity 
Average 
Air tickets market price 
Discounted market price 
Long haul and South America flights priced in USD 
12 months data gathering 
Multiplus` implicit discount 
ILLUSTRATIVE 
17
•Over 600 VIP rooms 
•About 1,000 destinations in 150 countries 
•6 continents 
•Possibility to collect and exchange points in all associated airline companies 
Air tickets redemption 
•Most desirable airline company in Brasil - TAM 
•position of leadership on its principal international and doemstic routes (NY, MIA, SP, RJ) 
more than 15 million airline tickets redeemed during the last five years 
•recognized as offering the best service to its customers 
18
New product “Points + Money” 
Better experience and more accessible redemption opportunities from 1 thousand points 
Additional liquidity to members 
Access to all TAM’s promotions 
Opportunity for greater penetration in existing partners of Multiplus 
Increased members´ engagement 
Product available on Multiplus site 
Margins higher than other redemptions (provenient of the amount in points)
•Increases customer engagement 
•Increases number of new members 
•Enhances brand loyalty 
•Helps to gather knowledge of individual preferences 
•Allows to direct personalized offers 
Challenge 
Motivation 
Engagement 
“Multiplus Challenge“ - gamification
21 
Solid relationship with banks 
bonus points per each new credit card activated 
Targeted redemption offers 
1 
Activation 
bonus points according to the volume of points transferred 
segmented offers to engage an specific member group 
2 
Spending 
3 
Targeting
First mover We are pioneers in this industry in Brazil and we already have a strong partnership network, highlighting LATAM Airlines, all local banks and the joint venture with our international peer, AIMIA Group. 
2 
3 
Track record 
Multiplus has already 4 years of proven focus on shareholders return with high dividend payouts. Moreover, we are continuously improving our governance structure following the best market practices. 
Early stages Brazilian loyalty industry has very low penetration and presents solid growth drivers 
1 
4 
Solid strategy Our business sustainability is based on network diversification, member engagement and value delivery to partners 
Four main reasons to be confident in Multiplus case
1.119 
1.525 
1.871 
2.009 
501 
472 
2010 
2011 
2012 
2013 
2Q13 
2Q14 
23 
Gross Billings (BRL mn) 
Points issued (bn) 
53,2 
76,2 
85,2 
83,7 
21.0 
19.8 
2010 
2011 
2012 
2013 
2Q13 
2Q14 
Sales growth: consistent track record
24 
Net Revenue (R$ mm) 
Net income (mm) 
Financial Results 
470 
1.247 
1.476 
1.651 
399 
472 
2010 
2011 
2012 
2013 
2Q13 
2Q14 
118,4 
274,2 
224,3 
232,1 
57.2 
80.1 
2010 
2011 
2012 
2013 
2Q13 
2Q14 
41.6% 
32.5% 
25.8% 
25.7% 
27.6% 
31.2% 
Gross margin 
Net margin 
25.2% 
22.0% 
15.2% 
14.1% 
14.4% 
19.2%
25 
Cash generation and shareholders’ return 
FCF* (BRL mn) 
Dividends and Interest on own capital (BRL mn) 
589,0 
460,6 
418,1 
452,6 
88.6 
71.9 
2010 
2011 
2012 
2013 
2Q13 
2Q14 
112,3 
861,3 
222,4 
232,0 
44.5 
70,9 
2010 
2011 
2012 
2013 
2Q13 
2Q14 
*Excluding Dividends, Interest on Capital and variations of Prepaid Expenses and Capital (2012 and 2013 are adjusted with R$ 71.3 of anticipated settlement in Accounts Payable) 
More than BRL 1.4 billion already distributed since the IPO 
*Including a BRL 600 million capital reduction 
*
26 
High corporate governance standards 
If rejected 
The proposal needs unanimity Board approval 
Special Committee 
Independent members 
Related Parties Subjects 
If approved 
The proposal needs majority Board approval 
Novo Mercado (New Market) 
1 
100% tag along rights 
2 
Ordinary share only 
3 
30% of independent board members 
4 
Special Committee 
5 
Special Committee: Audit, Finance, Governance and Related Parties Committee
First mover We are pioneers in this industry in Brazil and we already have a strong partnership network, highlighting LATAM Airlines, all local banks and the joint venture with our international peer, AIMIA Group. 
2 
3 
Track record Multiplus has already 4 years of proven focus on shareholders return with high dividend payouts. Moreover, we are continuously improving our governance structure following the best market practices. 
Early stages 
Brazilian loyalty industry has very low penetration and presents solid growth drivers 
1 
4 
Solid strategy 
Our business sustainability is based on network diversification, member engagement and value delivery to partners 
Four main reasons to be confident in Multiplus case
Clear prioritization of segments 
Network diversification 
Anticipate members behaviour (CRM, analysis of customer profiles) 
Better experience and more members´ engagement 
Focus on adding value to comercial partners 
Redemptions diversification, leading to higher margins 
Solid strategy in force
29 
Diversification goals 
89% 
11% 
Current 
Air Tickets 
Others 
20% 
4% 
76% 
Current 
TAM 
Retail, Industry and Services 
Banks 
Note: LTM based on 2Q14 
Long term target 
Long term target 
10 to 15% 
20 to 25% 
Points redeemed 
Points sold 
Increased retail share will help to sustain margins and improve members engagement 
Non-air redemptions growth supports unit cost control and member experience improvement
30 
Breakage rate (%) 
22.6% 
24.1% 
21.0% 
18.5% 
19.6% 
17.9% 
2010 
2011 
2012 
2013 
2Q13 
2Q14 
Non-air redemptions (%) 
Breakage rate: gradual decline as expected while non-air redemptions becomes robust 
0.4% 
2.1% 
5.4% 
9.2% 
7.0% 
10.7% 
2010 
2011 
2012 
2013 
2Q13 
2Q14
Appendix
32 
More than 80% of the costumers prefer to shop in Loyalty Programs 
Source: Research made by Technology Advice, in EUA 
82.4% 
17.6% 
Don’t consider relevant 
Adding value to partners: sales increase
33 
Adding value to partners: vacancy management
34 
Adding value to partners: vacancy management
35 
Creating a good member experience: fair pricing 
Multiplus 69,400 
Program B 75,647 
Program C 81,800 
Program D 
98,400 
Program E 
115,800 
32-Inch LED TV 
Dec/2012 
Program C 71,700 
Program B 48,600 
Multiplus 35,900 
Wine cellar 
Dec/2012
36 
Segmented offers by a balance of points generates attractiveness 
sending offers increases in approximately 30% the amount of points redeemed within 3 days following the sending (vs. average) 
And contributes to the activation rate of members
37 
Communication from the amount of points to expire generates engagement 
35% increase in the number of members who joined the offers vs control group
1 
38 
Branding a new concept 
Emotional as of Oct/2012 
Functional Jan/2010 ~ Oct/2012 
Strategy 
You don't know what you're winning
39 
Income statement (1/2) 
(R$ thousand) Income Statement1H141H13Var % Gross revenue460,464 486,698 -5.4%439,332 4.8%947,162 851,282 11.3% Sale of points 384,678 426,042 -9.7%379,447 1.4%810,719 739,815 9.6% TAM Airlines33,707 36,906 -8.7%40,838 -17.5%70,613 81,646 -13.5% Banks, Retail, Industry and Services350,970 389,136 -9.8%338,609 3.7%740,106 658,170 12.4% Breakage 80,159 70,333 14.0%64,532 24.2%150,493 119,515 25.9% Hedge(4,373) (9,677) -54.8%(5,457) -19.9%(14,050) (9,668) 45.3% Other revenues- - -810 -100.0%- 1,620 -100.0% Taxes on sales(43,068) (46,014) -6.4%(40,767) 5.6%(89,083) (79,305) 12.3% Net Revenue 417,395 440,684 -5.3%398,565 4.7%858,079 771,978 11.2% Cost of the points redeemed(285,562) (317,080) -9.9%(286,634) -0.4%(602,642) (561,253) 7.4% Air tickets (258,364) (296,710) -12.9%(270,388) -4.4%(555,075) (534,464) 3.9% Other products / services(27,197) (20,370) 33.5%(16,246) 67.4%(47,567) (26,789) 77.6% Total cost of services rendered(285,562) (317,080) -9.9%(286,634) -0.4%(602,642) (561,253) 7.4% Equity Share on Results from Investments(1,443) (2,025) -28.7%(1,703) -15.3%(3,468) (4,134) -16.1% Gross Profit130,390 121,578 7.2%110,228 18.3%251,969 206,591 22.0% Gross Margin31.2%27.6%3.7p.p.27.7%3.6p.p.29.4%26.8%2.6p.p. Shared services(779) (811) -3.9%(473) 64.5%(1,590) (2,380) -33.2% Personnel expenses (12,333) (12,415) -0.7%(11,964) 3.1%(24,747) (22,770) 8.7% Marketing (8,055) (5,172) 55.7%(6,404) 25.8%(13,227) (8,347) 58.5% Depreciation(4,385) (3,416) 28.3%(1,978) 121.7%(7,801) (3,839) 103.2% Other(16,662) (14,854) 12.2%(16,738) -0.5%(31,516) (34,574) -8.8% 2Q132Q14Var %1Q14Var %
40 
Income statement (2/2) 
(R$ thousand) 
Income Statement 1H14 1H13 Var % 
Gross revenue 460,464 486,698 -5.4% 439,332 4.8% 947,162 851,282 11.3% 
Sale of points 384,678 426,042 9.7% 379,447 1.4% 810,719 739,815 9.6% 
TAM Airlines 33,707 36,906 -8.7% 40,838 -17.5% 70,613 81,646 -13.5% 
Banks, Retail, Industry and Services 350,970 389,136 -9.8% 338,609 3.7% 740,106 658,170 12.4% 
Breakage 80,159 70,333 14.0% 64,532 24.2% 150,493 119,515 25.9% 
Hedge (4,373) (9,677) -54.8% (5,457) -19.9% (14,050) (9,668) 45.3% 
Other revenues - - - 810 -100.0% - 1,620 -100.0% 
Taxes on sales (43,068) (46,014) -6.4% (40,767) 5.6% (89,083) (79,305) 12.3% 
Net Revenue 417,395 440,684 -5.3% 398,565 4.7% 858,079 771,978 11.2% 
Cost of the points redeemed (285,562) (317,080) -9.9% (286,634) -0.4% (602,642) (561,253) 7.4% 
Air tickets (258,364) (296,710) -12.9% (270,388) -4.4% (555,075) (534,464) 3.9% 
Other products / services (27,197) (20,370) 33.5% (16,246) 67.4% (47,567) (26,789) 77.6% 
Total cost of services rendered (285,562) (317,080) -9.9% (286,634) -0.4% (602,642) (561,253) 7.4% 
Equity Share on Results from Investments (1,443) (2,025) -28.7% (1,703) -15.3% (3,468) (4,134) -16.1% 
Gross Profit 130,390 121,578 7.2% 110,228 18.3% 251,969 206,591 22.0% 
Gross Margin 31.2% 27.6% 3.7p.p. 27.7% 3.6p.p. 29.4% 26.8% 2.6p.p. 
Shared services (779) (811) -3.9% (473) 64.5% (1,590) (2,380) -33.2% 
Personnel expenses (12,333) (12,415) -0.7% (11,964) 3.1% (24,747) (22,770) 8.7% 
Marketing (8,055) (5,172) 55.7% (6,404) 25.8% (13,227) (8,347) 58.5% 
Depreciation (4,385) (3,416) 28.3% (1,978) 121.7% (7,801) (3,839) 103.2% 
Other (16,662) (14,854) 12.2% (16,738) -0.5% (31,516) (34,574) -8.8% 
2Q14 1Q14 Var % 2Q13 Var % 
Net Revenue 417,395 440,684 -5.3% 398,565 4.7% 858,079 771,978 11.2% 
Cost of the points redeemed (285,562) (317,080) -9.9% (286,634) -0.4% (602,642) (561,253) 7.4% 
Air tickets (258,364) (296,710) -12.9% (270,388) -4.4% (555,075) (534,464) 3.9% 
Other products / services (27,197) (20,370) 33.5% (16,246) 67.4% (47,567) (26,789) 77.6% 
Total cost of services rendered (285,562) (317,080) -9.9% (286,634) -0.4% (602,642) (561,253) 7.4% 
Equity Share on Results from Investments (1,443) (2,025) -28.7% (1,703) -15.3% (3,468) (4,134) -16.1% 
Gross Profit 130,390 121,578 7.2% 110,228 18.3% 251,969 206,591 22.0% 
Gross Margin 31.2% 27.6% 3.7p.p. 27.7% 3.6p.p. 29.4% 26.8% 2.6p.p. 
Shared services (779) (811) -3.9% (473) 64.5% (1,590) (2,380) -33.2% 
Personnel expenses (12,333) (12,415) -0.7% (11,964) 3.1% (24,747) (22,770) 8.7% 
Marketing (8,055) (5,172) 55.7% (6,404) 25.8% (13,227) (8,347) 58.5% 
Depreciation (4,385) (3,416) 28.3% (1,978) 121.7% (7,801) (3,839) 103.2% 
Other (16,662) (14,854) 12.2% (16,738) -0.5% (31,516) (34,574) -8.8% 
Total Operating Expenses (42,213) (36,668) 15.1% (37,558) 12.4% (78,881) (71,910) 9.7% 
Total Costs and Operating Expenses (329,219) (355,773) -7.5% (325,894) 1.0% (684,991) (637,297) 7.5% 
Operating Income 88,177 84,911 3.8% 72,670 21.3% 173,087 134,681 28.5% 
Operating Margin 21.1% 19.3% 1.9p.p. 18.2% 2.9p.p. 20.2% 17.4% 2.7p.p. 
Financial Income/Expenses 32,773 32,130 2.0% 17,880 83.3% 64,903 29,668 118.8% 
Hedge - (2,113) -100.0% (7,972) -100.0% (2,113) (10,912) -80.6% 
Income before income tax and social 
contribution 
120,950 114,928 5.2% 82,578 46.5% 235,878 153,436 53.7% 
Income tax and social contribution (40,894) (40,326) 1.4% (25,342) 61.4% (81,220) (49,351) 64.6% 
Net Income 80,055 74,602 7.3% 57,235 39.9% 154,658 104,085 48.6% 
Net Margin 19.2% 16.9% 2.3p.p. 14.4% 4.8p.p. 18.0% 13.5% 4.5p.p.
41 
Balance sheet: assets 
(R$ thousand) Balance SheetVar %Var % Assets1,593,281 1,615,511 -1.4%1,529,342 4.2% Current assets1,490,189 1,511,757 -1.4%1,437,166 3.7% Cash and cash equivalentes3,127 3,112 0.5%3,410 -8.3% Financial assets at fair value through profit and loss1,290,665 1,288,944 0.1%747,623 72.6% Financial assets held-to-maturity- - -12,782 -100.0% Accounts receivable132,259 172,666 -23.4%215,802 -38.7% Deferred income tax and social contribution9,488 10,612 -10.6%5,269 80.1% Related Parties34,875 17,662 97.5%429,630 -91.9% Current account- 17,662 -100.0%19,590 -100.0% Prepaid expenses- - -410,040 -100.0% Derivative instruments- - -- - Advances to suppliers6,300 6,376 -1.2%- - Other receivables13,475 12,385 8.8%22,650 -40.5% Non-current assets103,092 103,754 -0.6%92,176 11.8% Financial assets - bank deposits- - -- - Financial assets held-to-maturity- - -- - Deferred income tax829 1,852 -55.2%16,008 -94.8% Derivative financial instruments - - -- - Other accounts receivable27 24 12.5%5,293 -99.5% Investments3,615 5,058 -28.5%11,263 -67.9% Property, plant and equipment14,795 9,231 60.3%3,951 274.4% Intangible assets83,826 87,589 -4.3%55,661 50.6% Related Parties- - -- - Liabilities and shareholders' equity1,593,281 1,615,511 -1.4%1,529,342 4.2% 3/31/20136/30/20143/31/2014
42 
Balance sheet: liabilities and shareholders' equity 
(R$ thousand) 
Balance Sheet Var % Var % 
Assets Current assets 1,490,189 1,511,757 -1.4% 1,437,166 3.7% 
Cash and cash equivalentes 3,127 3,112 0.5% 3,410 -8.3% 
Financial assets at fair value through profit and loss 1,290,665 1,288,944 0.1% 747,623 72.6% 
Financial assets held-to-maturity - - - 12,782 -100.0% 
Accounts receivable 132,259 172,666 -23.4% 215,802 -38.7% 
Deferred income tax and social contribution 9,488 10,612 -10.6% 5,269 80.1% 
Related Parties 34,875 17,662 97.5% 429,630 -91.9% 
Current account - 17,662 -100.0% 19,590 -100.0% 
Prepaid expenses - - - 410,040 -100.0% 
Derivative instruments - - - - - 
Advances to suppliers 6,300 6,376 -1.2% - - 
Other receivables 13,475 12,385 8.8% 22,650 -40.5% 
Non-current assets 103,092 103,754 -0.6% 92,176 11.8% 
Financial assets - bank deposits - - - - - 
Financial assets held-to-maturity - - - - - 
Deferred income tax 829 1,852 -55.2% 16,008 -94.8% 
Derivative financial instruments - - - - - 
Other accounts receivable 27 24 12.5% 5,293 -99.5% 
Investments 3,615 5,058 -28.5% 11,263 -67.9% 
Property, plant and equipment 14,795 9,231 60.3% 3,951 274.4% 
Intangible assets 83,826 87,589 -4.3% 55,661 50.6% 
Related Parties - - - - - 
Liabilities and shareholders' equity 1,593,281 1,615,511 -1.4% 1,529,342 4.2% 
6/30/2014 3/31/2014 3/31/2013 
Financial assets - bank deposits - - - - - 
Financial assets held-to-maturity - - - - - 
Deferred income tax 829 1,852 -55.2% 16,008 -94.8% 
Derivative financial instruments - - - - - 
Other accounts receivable 27 24 12.5% 5,293 -99.5% 
Investments 3,615 5,058 -28.5% 11,263 -67.9% 
Property, plant and equipment 14,795 9,231 60.3% 3,951 274.4% 
Intangible assets 83,826 87,589 -4.3% 55,661 50.6% 
Related Parties - - - - - 
Liabilities and shareholders' equity 1,593,281 1,615,511 -1.4% 1,529,342 4.2% 
Current liabilities 1,382,854 1,418,313 -2.5% 1,378,760 0.3% 
Suppliers 123,575 160,053 -22.8% 151,022 -18.2% 
Salaries and payroll taxes 11,846 10,345 14.5% 9,509 24.6% 
Tax, charges and contributions 2,466 5,423 -54.5% 3,963 -37.8% 
Income and social contribution tax 7,583 14,848 -48.9% 12,523 -39.4% 
Interest on own capital and dividends - - - - - 
Derivative financial instruments - - - 34,870 -100.0% 
Deferred revenue 1,066,245 1,072,284 -0.6% 1,022,699 4.3% 
Breakage liabilities 165,100 152,329 8.4% 136,676 20.8% 
Other liabilities 6,039 3,030 99.3% 7,498 -19.5% 
Dividends payable - - - - - 
Non-current liabilities 77 83 -7.2% 107 -28.0% 
Related parties - - - - - 
Derivative financial instruments - - - - - 
Deferred revenue 77 83 -7.2% 107 -28.0% 
Equity 210,350 197,115 6.7% 150,475 39.8% 
Share capital 105,966 105,334 0.6% 102,886 3.0% 
Capital reserve 2,350 1,948 20.6% (996) -335.9% 
Earnings reserve 104,483 95,300 9.6% 20,577 407.8% 
Carrying value adjustments (2,449) (5,467) -55.2% (31,570) -92.2% 
Retained Earnings (loss) - - - 59,578 -100.0%
Thank you! 
Contact IR Team 
+55 11 5105-1847 
invest@pontosmultiplus.com.br 
www.pontosmultiplus.com.br/ir 
Ronald Domingues 
Katarzyna Doho 
Filipe Scalco

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Investor Presentation - October 2014

  • 2. 2 Disclaimer This notice may contain estimates for future events. These estimates merely reflect the expectations of the Company’s management, and involve risks and uncertainties. The Company is not responsible for investment operations or decisions taken based on information contained in this communication. These estimates are subject to changes without prior notice. This material has been prepared by Multiplus S.A. (“Multiplus“ or the “Company”) includes certain forward- looking statements that are based principally on Multiplus’ current expectations and on projections of future events and financial trends that currently affect or might affect Multiplus’ business, and are not guarantees of future performance. They are based on management’s expectations that involve a number of business risks and uncertainties, any of each could cause actual financial condition and results of operations to differ materially from those set out in Multiplus’ forward-looking statements. Multiplus undertakes no obligation to publicly update or revise any forward looking statements. This material is published solely for informational purposes and is not to be construed as a solicitation or an offer to buy or sell any securities or related financial instruments. Likewise it does not give and should not be treated as giving investment advice. It has no regard to the specific investment objectives, financial situation or particular needs of any recipient. No representation or warranty, either express or implied, is provided in relation to the accuracy, completeness or reliability of the information contained herein. It should not be regarded by recipients as a substitute for the exercise of their own judgment.
  • 3. First mover We are pioneers in this industry in Brazil and we already have a strong partnership network, highlighting LATAM Airlines, all local banks and the joint venture with our international peer, AIMIA Group. 2 3 Track record Multiplus has already 4 years of proven focus on shareholders return with high dividend payouts. Moreover, we are continuously improving our governance structure following the best market practices. Early stages Brazilian loyalty industry has very low penetration and presents solid growth drivers 1 4 Solid strategy Our business sustainability is based on network diversification, member engagement and value delivery to partners Four main reasons to be confident in Multiplus case
  • 4. First mover We are pioneers in this industry in Brazil and we already have a strong partnership network, highlighting LATAM Airlines, all local banks and the joint venture with our international peer, AIMIA Group. 2 3 Track record Multiplus has already 4 years of proven focus on shareholders return with high dividend payouts. Moreover, we are continuously improving our governance structure following the best market practices. Early stages Brazilian loyalty industry has very low penetration and presents solid growth drivers 1 4 Solid strategy Our business sustainability is based on network diversification, member engagement and value delivery to partners Four main reasons to be confident in Multiplus case
  • 5. Brazilian loyalty industry is still in early stages 53,9% 25,3% 24,2% 20,9% 20,5% 14,4% 7,3% 6,3% 6,1% 4,8% 2,4% Penetration of loyalty programs in total population (%) Sources: loyalty programs websites and each country statistic data bureau (Updated in Jan/2014) High growth potential Average (ex-Multiplus): 18% 5
  • 6. Multiple long term growth drivers Credit Card usage Expected double digit growth for next 3 years Only 35% of customers understands that they have enrolled in a bank loyalty program (vs. 31% in 2011) Consumption Possible high single digit growth for next 3 years Loyalty culture still in the early stages Air transportation Latin America is the second fastest growing region in RPK Average trips per capita is only 0.5 in Brazil vs more than 3.0 in mature markets Wealth distribution A/B classes expected to reach 15% in 2014 (vs 7% in 2003) Multiplus network focus on A, B and C+ 6
  • 7. Multiple long term growth drivers 7 1.980 2.249 2.499 2.745 3.017 2009 2010 2011 2012 2013 19,9% 21,7% 24,1% 25,9% 27,7% 2009 2010 2011 2012 2013 2003 2013 Card Expenditure PCE- Private Consumer Expenditure (R$ billion) (R$ billion) Card Expenditure over PCE (%) Wealth Distribution A and B C D and E C D and E A and B 487 601 710 837 957 1,093 23.6% 23.4% 18.1% 17.9% 14.3% 15.0% 2010 2011 2012 2013 2014E 2015E R$ bilhões Variação YoY Source: Abecs / Bain Source: Abecs / IBGE Source: Abecs / IBGE Source: Serasa Experian Data popular
  • 8. THREE SOURCES OF PROFIT Sources of profit: coalition # of months ~10 0 24 3 2 points selling redemption unit revenue less unit cost spread 1 CASH IN CASH OUT ~10 months float interest income point expiration breakage 8
  • 9. First mover We are pioneers in this industry in Brazil and we already have a strong partnership network, highlighting LATAM Airlines, all local banks and the joint venture with our international peer, AIMIA Group. 2 3 Track record Multiplus has already 4 years of proven focus on shareholders return with high dividend payouts. Moreover, we are continuously improving our governance structure following the best market practices. Early stages Brazilian loyalty industry has very low penetration and presents solid growth drivers 1 4 Solid strategy Our business sustainability is based on network diversification, member engagement and value delivery to partners Four main reasons to be confident in Multiplus case
  • 10. 10 Consistent network growth 9,4 10,9 12,2 11.6 12.9 2011 2012 2013 2Q13 2Q14 Partners 12.9 mn members can gather points from several programs in one single account 477 partners gain a powerful support acquiring and retaining clients Members (mn) 190 369 472 446 477 2011 2012 2013 2Q13 2Q14 Note: based 2Q14
  • 11. 11 1993 Creation of TAM Fidelidade 2009 Spin-off from TAM Fidelidade Feb/2010 Multiplus’ IPO Oct/2011 Multiplus presents its new brand Nov/2011 Announcement of JV with AIMIA Dez/2012 Multiplus becomes one of TOP 100 most liquid stocks in Bovespa Aug/2010 New headquarters and IT loyalty platform Mar/2012 Multiplus reaches 200 partners Apr/2012 Multiplus reaches 10 mn members Mai/2013 launched the new‖ campaign on several media vehicles Jun/2013 Non-air redemptions reached 8% for the first time in a quarter Oct/2013 Improved corporate governance structure Created from TAM Fidelidade, Multiplus has already five years of track record Mar/2014 Multiplus mobile app for IOS and Android Sept/2014 Multiplus launches "Points + Money“ and Multiplus Challenge (gamification)
  • 12. Strong partnership network Accrual partners Coalition partners Redemption partners 12
  • 13. Non-air redemptions 11% of the total redemption in 2Q14 •More affordable redemption options •More competitive portfolio of products and services •Improved members´ experience •Additional liquidity •Better profitability % of total redemption 2010 2011 2012 2013 2014 0.4% 2.1% 5.4% 9.2% 13
  • 14. The first partnership in the automotive industry in the country Multiplus members can use their points to redeem reviews, parts, services and accessories at PEUGEOT dealerships Offer to accumulate up to 100,000 points through the purchase of a new Peugeot automobile New in 2014 14
  • 15. Other innovations in 2014 Points calculator Simulation of annual expenditures Suggestion of redemptions Purchase Renewal Points transfer Friendly and intuitive Stimulates members´engagement New home page New products 15
  • 16. 16 Strategic long-term agreement with TAM Airlines 15 years agreement automatically renewable for additional 5-year periods Exclusive relationship Points per seat vary according to flight fare with 100% availability, improving Multiplus competitive advantage up to 360 days before flight date fee exemptions, lowered points requirement, complimentary upgrades and up to 100% bonus points High recognition to premium clients High flexibility Superior frequent flyer program lower earn-to-burn ratios redemptions via TAM, LAN and their airline partners Wide redemption window
  • 17. Pricing model methodology with TAM Airlines Unit cost (R$) Jun/2013 ~Oct/2014 Cap Floor Previous model Setup period New pricing model •Multiplus pays discounted market price per seat •5% cap and floor protect margin and guarantee business sustainability •Data gathering of fares available at redemption moment •Discount measurement •Unit cost set according to a combination of TAM’s marginal cost and revenue displacement •Short term fluctuations due to TAM’s promotional activity Average Air tickets market price Discounted market price Long haul and South America flights priced in USD 12 months data gathering Multiplus` implicit discount ILLUSTRATIVE 17
  • 18. •Over 600 VIP rooms •About 1,000 destinations in 150 countries •6 continents •Possibility to collect and exchange points in all associated airline companies Air tickets redemption •Most desirable airline company in Brasil - TAM •position of leadership on its principal international and doemstic routes (NY, MIA, SP, RJ) more than 15 million airline tickets redeemed during the last five years •recognized as offering the best service to its customers 18
  • 19. New product “Points + Money” Better experience and more accessible redemption opportunities from 1 thousand points Additional liquidity to members Access to all TAM’s promotions Opportunity for greater penetration in existing partners of Multiplus Increased members´ engagement Product available on Multiplus site Margins higher than other redemptions (provenient of the amount in points)
  • 20. •Increases customer engagement •Increases number of new members •Enhances brand loyalty •Helps to gather knowledge of individual preferences •Allows to direct personalized offers Challenge Motivation Engagement “Multiplus Challenge“ - gamification
  • 21. 21 Solid relationship with banks bonus points per each new credit card activated Targeted redemption offers 1 Activation bonus points according to the volume of points transferred segmented offers to engage an specific member group 2 Spending 3 Targeting
  • 22. First mover We are pioneers in this industry in Brazil and we already have a strong partnership network, highlighting LATAM Airlines, all local banks and the joint venture with our international peer, AIMIA Group. 2 3 Track record Multiplus has already 4 years of proven focus on shareholders return with high dividend payouts. Moreover, we are continuously improving our governance structure following the best market practices. Early stages Brazilian loyalty industry has very low penetration and presents solid growth drivers 1 4 Solid strategy Our business sustainability is based on network diversification, member engagement and value delivery to partners Four main reasons to be confident in Multiplus case
  • 23. 1.119 1.525 1.871 2.009 501 472 2010 2011 2012 2013 2Q13 2Q14 23 Gross Billings (BRL mn) Points issued (bn) 53,2 76,2 85,2 83,7 21.0 19.8 2010 2011 2012 2013 2Q13 2Q14 Sales growth: consistent track record
  • 24. 24 Net Revenue (R$ mm) Net income (mm) Financial Results 470 1.247 1.476 1.651 399 472 2010 2011 2012 2013 2Q13 2Q14 118,4 274,2 224,3 232,1 57.2 80.1 2010 2011 2012 2013 2Q13 2Q14 41.6% 32.5% 25.8% 25.7% 27.6% 31.2% Gross margin Net margin 25.2% 22.0% 15.2% 14.1% 14.4% 19.2%
  • 25. 25 Cash generation and shareholders’ return FCF* (BRL mn) Dividends and Interest on own capital (BRL mn) 589,0 460,6 418,1 452,6 88.6 71.9 2010 2011 2012 2013 2Q13 2Q14 112,3 861,3 222,4 232,0 44.5 70,9 2010 2011 2012 2013 2Q13 2Q14 *Excluding Dividends, Interest on Capital and variations of Prepaid Expenses and Capital (2012 and 2013 are adjusted with R$ 71.3 of anticipated settlement in Accounts Payable) More than BRL 1.4 billion already distributed since the IPO *Including a BRL 600 million capital reduction *
  • 26. 26 High corporate governance standards If rejected The proposal needs unanimity Board approval Special Committee Independent members Related Parties Subjects If approved The proposal needs majority Board approval Novo Mercado (New Market) 1 100% tag along rights 2 Ordinary share only 3 30% of independent board members 4 Special Committee 5 Special Committee: Audit, Finance, Governance and Related Parties Committee
  • 27. First mover We are pioneers in this industry in Brazil and we already have a strong partnership network, highlighting LATAM Airlines, all local banks and the joint venture with our international peer, AIMIA Group. 2 3 Track record Multiplus has already 4 years of proven focus on shareholders return with high dividend payouts. Moreover, we are continuously improving our governance structure following the best market practices. Early stages Brazilian loyalty industry has very low penetration and presents solid growth drivers 1 4 Solid strategy Our business sustainability is based on network diversification, member engagement and value delivery to partners Four main reasons to be confident in Multiplus case
  • 28. Clear prioritization of segments Network diversification Anticipate members behaviour (CRM, analysis of customer profiles) Better experience and more members´ engagement Focus on adding value to comercial partners Redemptions diversification, leading to higher margins Solid strategy in force
  • 29. 29 Diversification goals 89% 11% Current Air Tickets Others 20% 4% 76% Current TAM Retail, Industry and Services Banks Note: LTM based on 2Q14 Long term target Long term target 10 to 15% 20 to 25% Points redeemed Points sold Increased retail share will help to sustain margins and improve members engagement Non-air redemptions growth supports unit cost control and member experience improvement
  • 30. 30 Breakage rate (%) 22.6% 24.1% 21.0% 18.5% 19.6% 17.9% 2010 2011 2012 2013 2Q13 2Q14 Non-air redemptions (%) Breakage rate: gradual decline as expected while non-air redemptions becomes robust 0.4% 2.1% 5.4% 9.2% 7.0% 10.7% 2010 2011 2012 2013 2Q13 2Q14
  • 32. 32 More than 80% of the costumers prefer to shop in Loyalty Programs Source: Research made by Technology Advice, in EUA 82.4% 17.6% Don’t consider relevant Adding value to partners: sales increase
  • 33. 33 Adding value to partners: vacancy management
  • 34. 34 Adding value to partners: vacancy management
  • 35. 35 Creating a good member experience: fair pricing Multiplus 69,400 Program B 75,647 Program C 81,800 Program D 98,400 Program E 115,800 32-Inch LED TV Dec/2012 Program C 71,700 Program B 48,600 Multiplus 35,900 Wine cellar Dec/2012
  • 36. 36 Segmented offers by a balance of points generates attractiveness sending offers increases in approximately 30% the amount of points redeemed within 3 days following the sending (vs. average) And contributes to the activation rate of members
  • 37. 37 Communication from the amount of points to expire generates engagement 35% increase in the number of members who joined the offers vs control group
  • 38. 1 38 Branding a new concept Emotional as of Oct/2012 Functional Jan/2010 ~ Oct/2012 Strategy You don't know what you're winning
  • 39. 39 Income statement (1/2) (R$ thousand) Income Statement1H141H13Var % Gross revenue460,464 486,698 -5.4%439,332 4.8%947,162 851,282 11.3% Sale of points 384,678 426,042 -9.7%379,447 1.4%810,719 739,815 9.6% TAM Airlines33,707 36,906 -8.7%40,838 -17.5%70,613 81,646 -13.5% Banks, Retail, Industry and Services350,970 389,136 -9.8%338,609 3.7%740,106 658,170 12.4% Breakage 80,159 70,333 14.0%64,532 24.2%150,493 119,515 25.9% Hedge(4,373) (9,677) -54.8%(5,457) -19.9%(14,050) (9,668) 45.3% Other revenues- - -810 -100.0%- 1,620 -100.0% Taxes on sales(43,068) (46,014) -6.4%(40,767) 5.6%(89,083) (79,305) 12.3% Net Revenue 417,395 440,684 -5.3%398,565 4.7%858,079 771,978 11.2% Cost of the points redeemed(285,562) (317,080) -9.9%(286,634) -0.4%(602,642) (561,253) 7.4% Air tickets (258,364) (296,710) -12.9%(270,388) -4.4%(555,075) (534,464) 3.9% Other products / services(27,197) (20,370) 33.5%(16,246) 67.4%(47,567) (26,789) 77.6% Total cost of services rendered(285,562) (317,080) -9.9%(286,634) -0.4%(602,642) (561,253) 7.4% Equity Share on Results from Investments(1,443) (2,025) -28.7%(1,703) -15.3%(3,468) (4,134) -16.1% Gross Profit130,390 121,578 7.2%110,228 18.3%251,969 206,591 22.0% Gross Margin31.2%27.6%3.7p.p.27.7%3.6p.p.29.4%26.8%2.6p.p. Shared services(779) (811) -3.9%(473) 64.5%(1,590) (2,380) -33.2% Personnel expenses (12,333) (12,415) -0.7%(11,964) 3.1%(24,747) (22,770) 8.7% Marketing (8,055) (5,172) 55.7%(6,404) 25.8%(13,227) (8,347) 58.5% Depreciation(4,385) (3,416) 28.3%(1,978) 121.7%(7,801) (3,839) 103.2% Other(16,662) (14,854) 12.2%(16,738) -0.5%(31,516) (34,574) -8.8% 2Q132Q14Var %1Q14Var %
  • 40. 40 Income statement (2/2) (R$ thousand) Income Statement 1H14 1H13 Var % Gross revenue 460,464 486,698 -5.4% 439,332 4.8% 947,162 851,282 11.3% Sale of points 384,678 426,042 9.7% 379,447 1.4% 810,719 739,815 9.6% TAM Airlines 33,707 36,906 -8.7% 40,838 -17.5% 70,613 81,646 -13.5% Banks, Retail, Industry and Services 350,970 389,136 -9.8% 338,609 3.7% 740,106 658,170 12.4% Breakage 80,159 70,333 14.0% 64,532 24.2% 150,493 119,515 25.9% Hedge (4,373) (9,677) -54.8% (5,457) -19.9% (14,050) (9,668) 45.3% Other revenues - - - 810 -100.0% - 1,620 -100.0% Taxes on sales (43,068) (46,014) -6.4% (40,767) 5.6% (89,083) (79,305) 12.3% Net Revenue 417,395 440,684 -5.3% 398,565 4.7% 858,079 771,978 11.2% Cost of the points redeemed (285,562) (317,080) -9.9% (286,634) -0.4% (602,642) (561,253) 7.4% Air tickets (258,364) (296,710) -12.9% (270,388) -4.4% (555,075) (534,464) 3.9% Other products / services (27,197) (20,370) 33.5% (16,246) 67.4% (47,567) (26,789) 77.6% Total cost of services rendered (285,562) (317,080) -9.9% (286,634) -0.4% (602,642) (561,253) 7.4% Equity Share on Results from Investments (1,443) (2,025) -28.7% (1,703) -15.3% (3,468) (4,134) -16.1% Gross Profit 130,390 121,578 7.2% 110,228 18.3% 251,969 206,591 22.0% Gross Margin 31.2% 27.6% 3.7p.p. 27.7% 3.6p.p. 29.4% 26.8% 2.6p.p. Shared services (779) (811) -3.9% (473) 64.5% (1,590) (2,380) -33.2% Personnel expenses (12,333) (12,415) -0.7% (11,964) 3.1% (24,747) (22,770) 8.7% Marketing (8,055) (5,172) 55.7% (6,404) 25.8% (13,227) (8,347) 58.5% Depreciation (4,385) (3,416) 28.3% (1,978) 121.7% (7,801) (3,839) 103.2% Other (16,662) (14,854) 12.2% (16,738) -0.5% (31,516) (34,574) -8.8% 2Q14 1Q14 Var % 2Q13 Var % Net Revenue 417,395 440,684 -5.3% 398,565 4.7% 858,079 771,978 11.2% Cost of the points redeemed (285,562) (317,080) -9.9% (286,634) -0.4% (602,642) (561,253) 7.4% Air tickets (258,364) (296,710) -12.9% (270,388) -4.4% (555,075) (534,464) 3.9% Other products / services (27,197) (20,370) 33.5% (16,246) 67.4% (47,567) (26,789) 77.6% Total cost of services rendered (285,562) (317,080) -9.9% (286,634) -0.4% (602,642) (561,253) 7.4% Equity Share on Results from Investments (1,443) (2,025) -28.7% (1,703) -15.3% (3,468) (4,134) -16.1% Gross Profit 130,390 121,578 7.2% 110,228 18.3% 251,969 206,591 22.0% Gross Margin 31.2% 27.6% 3.7p.p. 27.7% 3.6p.p. 29.4% 26.8% 2.6p.p. Shared services (779) (811) -3.9% (473) 64.5% (1,590) (2,380) -33.2% Personnel expenses (12,333) (12,415) -0.7% (11,964) 3.1% (24,747) (22,770) 8.7% Marketing (8,055) (5,172) 55.7% (6,404) 25.8% (13,227) (8,347) 58.5% Depreciation (4,385) (3,416) 28.3% (1,978) 121.7% (7,801) (3,839) 103.2% Other (16,662) (14,854) 12.2% (16,738) -0.5% (31,516) (34,574) -8.8% Total Operating Expenses (42,213) (36,668) 15.1% (37,558) 12.4% (78,881) (71,910) 9.7% Total Costs and Operating Expenses (329,219) (355,773) -7.5% (325,894) 1.0% (684,991) (637,297) 7.5% Operating Income 88,177 84,911 3.8% 72,670 21.3% 173,087 134,681 28.5% Operating Margin 21.1% 19.3% 1.9p.p. 18.2% 2.9p.p. 20.2% 17.4% 2.7p.p. Financial Income/Expenses 32,773 32,130 2.0% 17,880 83.3% 64,903 29,668 118.8% Hedge - (2,113) -100.0% (7,972) -100.0% (2,113) (10,912) -80.6% Income before income tax and social contribution 120,950 114,928 5.2% 82,578 46.5% 235,878 153,436 53.7% Income tax and social contribution (40,894) (40,326) 1.4% (25,342) 61.4% (81,220) (49,351) 64.6% Net Income 80,055 74,602 7.3% 57,235 39.9% 154,658 104,085 48.6% Net Margin 19.2% 16.9% 2.3p.p. 14.4% 4.8p.p. 18.0% 13.5% 4.5p.p.
  • 41. 41 Balance sheet: assets (R$ thousand) Balance SheetVar %Var % Assets1,593,281 1,615,511 -1.4%1,529,342 4.2% Current assets1,490,189 1,511,757 -1.4%1,437,166 3.7% Cash and cash equivalentes3,127 3,112 0.5%3,410 -8.3% Financial assets at fair value through profit and loss1,290,665 1,288,944 0.1%747,623 72.6% Financial assets held-to-maturity- - -12,782 -100.0% Accounts receivable132,259 172,666 -23.4%215,802 -38.7% Deferred income tax and social contribution9,488 10,612 -10.6%5,269 80.1% Related Parties34,875 17,662 97.5%429,630 -91.9% Current account- 17,662 -100.0%19,590 -100.0% Prepaid expenses- - -410,040 -100.0% Derivative instruments- - -- - Advances to suppliers6,300 6,376 -1.2%- - Other receivables13,475 12,385 8.8%22,650 -40.5% Non-current assets103,092 103,754 -0.6%92,176 11.8% Financial assets - bank deposits- - -- - Financial assets held-to-maturity- - -- - Deferred income tax829 1,852 -55.2%16,008 -94.8% Derivative financial instruments - - -- - Other accounts receivable27 24 12.5%5,293 -99.5% Investments3,615 5,058 -28.5%11,263 -67.9% Property, plant and equipment14,795 9,231 60.3%3,951 274.4% Intangible assets83,826 87,589 -4.3%55,661 50.6% Related Parties- - -- - Liabilities and shareholders' equity1,593,281 1,615,511 -1.4%1,529,342 4.2% 3/31/20136/30/20143/31/2014
  • 42. 42 Balance sheet: liabilities and shareholders' equity (R$ thousand) Balance Sheet Var % Var % Assets Current assets 1,490,189 1,511,757 -1.4% 1,437,166 3.7% Cash and cash equivalentes 3,127 3,112 0.5% 3,410 -8.3% Financial assets at fair value through profit and loss 1,290,665 1,288,944 0.1% 747,623 72.6% Financial assets held-to-maturity - - - 12,782 -100.0% Accounts receivable 132,259 172,666 -23.4% 215,802 -38.7% Deferred income tax and social contribution 9,488 10,612 -10.6% 5,269 80.1% Related Parties 34,875 17,662 97.5% 429,630 -91.9% Current account - 17,662 -100.0% 19,590 -100.0% Prepaid expenses - - - 410,040 -100.0% Derivative instruments - - - - - Advances to suppliers 6,300 6,376 -1.2% - - Other receivables 13,475 12,385 8.8% 22,650 -40.5% Non-current assets 103,092 103,754 -0.6% 92,176 11.8% Financial assets - bank deposits - - - - - Financial assets held-to-maturity - - - - - Deferred income tax 829 1,852 -55.2% 16,008 -94.8% Derivative financial instruments - - - - - Other accounts receivable 27 24 12.5% 5,293 -99.5% Investments 3,615 5,058 -28.5% 11,263 -67.9% Property, plant and equipment 14,795 9,231 60.3% 3,951 274.4% Intangible assets 83,826 87,589 -4.3% 55,661 50.6% Related Parties - - - - - Liabilities and shareholders' equity 1,593,281 1,615,511 -1.4% 1,529,342 4.2% 6/30/2014 3/31/2014 3/31/2013 Financial assets - bank deposits - - - - - Financial assets held-to-maturity - - - - - Deferred income tax 829 1,852 -55.2% 16,008 -94.8% Derivative financial instruments - - - - - Other accounts receivable 27 24 12.5% 5,293 -99.5% Investments 3,615 5,058 -28.5% 11,263 -67.9% Property, plant and equipment 14,795 9,231 60.3% 3,951 274.4% Intangible assets 83,826 87,589 -4.3% 55,661 50.6% Related Parties - - - - - Liabilities and shareholders' equity 1,593,281 1,615,511 -1.4% 1,529,342 4.2% Current liabilities 1,382,854 1,418,313 -2.5% 1,378,760 0.3% Suppliers 123,575 160,053 -22.8% 151,022 -18.2% Salaries and payroll taxes 11,846 10,345 14.5% 9,509 24.6% Tax, charges and contributions 2,466 5,423 -54.5% 3,963 -37.8% Income and social contribution tax 7,583 14,848 -48.9% 12,523 -39.4% Interest on own capital and dividends - - - - - Derivative financial instruments - - - 34,870 -100.0% Deferred revenue 1,066,245 1,072,284 -0.6% 1,022,699 4.3% Breakage liabilities 165,100 152,329 8.4% 136,676 20.8% Other liabilities 6,039 3,030 99.3% 7,498 -19.5% Dividends payable - - - - - Non-current liabilities 77 83 -7.2% 107 -28.0% Related parties - - - - - Derivative financial instruments - - - - - Deferred revenue 77 83 -7.2% 107 -28.0% Equity 210,350 197,115 6.7% 150,475 39.8% Share capital 105,966 105,334 0.6% 102,886 3.0% Capital reserve 2,350 1,948 20.6% (996) -335.9% Earnings reserve 104,483 95,300 9.6% 20,577 407.8% Carrying value adjustments (2,449) (5,467) -55.2% (31,570) -92.2% Retained Earnings (loss) - - - 59,578 -100.0%
  • 43. Thank you! Contact IR Team +55 11 5105-1847 invest@pontosmultiplus.com.br www.pontosmultiplus.com.br/ir Ronald Domingues Katarzyna Doho Filipe Scalco