IHG Travel Agent Newsletter

1. IHG News for Travel Agents
in this issue Thank You!
i would like to thank you for all your support. iHg
What’s neW p 2
has reported strong earnings through the first half of
groups & Meetings: p 2 2011. We certainly could not have done this without
Q3 . JU LY . 2 011
Crowne plaza® Louisville airport the great partnerships we have with the travel agency
community. i know that your business also continues
iHg and Boston p 2
to improve. We look forward to continuing this trend
iHg in the news p 2 for the remainder of 2011 and beyond. all i can say is,
what a difference a year makes!
Hotel spotlights: p 3
interContinental® atlanta Buckhead
Crowne plaza Chicago-northbrook it’s been one year since the rollout of our
staybridge suites® san antonio stone oak revised travel agency portal, Travel Consultant
staybridge suites Houston/nasa Connection (www.IHGAgent.com) including
iHg agent university, which won us the american
Destination Connection: p 4 society of training and Development (astD)
interContinental® Hotels in new York City eLearning excellence award. prior to our launch,
renovation Corner: p 4 we conducted focus groups with travel agents to
Holiday inn® resort Daytona determine what information was needed in order
to fully understand iHg and be able to sell our
iHg travel agency team p 4 brands to your clients. since the rollout, we have Alice McQuade
continued to solicit feedback from the agency Director, Travel Agency &
iHgagent.com p 5
community. i am happy to announce that, based Government Sales
iHg Brand information p 6 on your feedback, changes are coming to the
agency portal as well as to our university in our next edition, we will give you an update
Learning program. You can look for these on the effort we are putting forth toward our
did you know? changes in Fall 2011. Crowne plaza brand. if you like the refreshed
Holiday inn brand, you are going to love the new
The number one Boston is a great destination for a fun getaway. Crowne plaza.
Check out the article on page 2.
member-preferred feature i hope you find the impressions newsletter
useful and informative. as we strive to continue
of a hotel loyalty program
improving our communication with you, we would
is “No Points Expiration.” love your feedback on additional content you
would like to hear from us. enjoy!
Priority Club Rewards®
is one of the few that TM Best regards,
offers this feature!
alice McQuade

2. New
InterContinental Holiday Inn express
santa Fe, nM – Fall 2011 green Bay east, Wi – april 2011
Crowne Plaza Staybridge Suites®
suffern, nY – april 2011 Wilmington east, nC – april 2011
Hotel Indigo® syracuse - Liverpool, nY – april 2011
College park, ga – June 2011
Holiday Inn
phoenix airport north, aZ – March 2011
Hotel san antonio stone oak, tX – april 2011
Candlewood Suites®
Decatur, ga – May 2011
evansville, in– February 2011
newark airport, nJ– april 2011
OPeNINGS Wake Forest, nC – May 2011
georgetown, tX – May 2011
Featured Hotel Crowne Plaza Louisville Airport
Groups & Meetings 830 Phillips Ln. • Louisville, KY 40209
(800) 633-8723 • cplouisville.com
Located within a day’s drive of 50% of the u.s. ballrooms, an exhibit hall and 588 guest rooms,
population, this beautiful hotel is right across plus complimentary parking for guests, tour
the street from the Louisville international buses and equipment vehicles. a 24-hour airport
airport and the Kentucky exposition Center, shuttle, on-site restaurant, retail shop, fitness
offering over 55,000 square feet of meeting center, indoor pool, deli and business center make
space. it is within 7 minutes of downtown it convenient for your meeting attendees. the
Louisville and the entertainment district. the recently renovated hotel and expert staff will
hotel showcases 24 meeting rooms with two make your clients’ stays wonderful.
IHG and Boston: A Great Combination
IHG has more than 30 hotels located throughout the greater Boston area.
the City of Boston hosts over 12 million history. tourism is one of new england’s largest with alta Bicycle share to bring a cutting-edge
annual visitors from across the country industries; as the region’s social and commercial bike share system to the City of Boston, one of the
and around the globe. this vibrant, thriving “hub,” Boston is willing to accommodate and first in the country. Dubbed Hubway specifically
city is renowned for its cultural facilities, entertain you as few other cities can. for the region, the installation of the system will
world-class educational institutions and begin soon with 61 stations located across the
champion sports franchises, as well as its getting around Boston just got easier! on april 21, entire city, incorporating over 600 bicycles. the
place at the very forefront of american 2011, Mayor thomas M. Menino signed a contract official opening of the system is scheduled for
this summer and locations will include Kenmore
square, roxbury, the south end, the Longwood
RumBa Trio Dip: Hummus
Medical area, allston, Brighton, the Back Bay and
Chickpea Puree Ingredients:
more. Hubway is a program under Mayor Menino’s
2 c. canned garbanzo beans, drained 2 cloves garlic, halved
1/3 c. tahini 1 tbsp olive oil nationally recognized Boston Bikes program that
1/4 c. lemon juice 1 pinch paprika he launched to make Boston one of the world’s
1 tsp salt 1 tsp minced fresh parsley premiere cycling cities.
Preparation: Place the garbanzo beans, tahini, lemon juice, salt & garlic in a
blender or food processor. Blend until smooth. Transfer mixture to a serving
bowl. Drizzle olive oil over the bean mixture. Sprinkle with paprika & parsley. The InterContinental Boston’s RumBa pays tribute to the legends and lore of the
Compliments of Chef Montarou, InterContinental Boston historic rum trade period in a sophisticated rum-themed cocktail bar serving an
international collection of distilled rums. RumBa is now a Certified Green Restaurant®.
IHG in the News Crowne Plaza – The Place To Meet From high-speed internet access to a great night’s sleep, we’re
experts in making guests feel comfortable, relaxed and productive when they stay with us. the Crowne plaza place
to Meet program allows meeting planners to custom tailor their events to best suit their needs and meet their goals.
TM FAST Fact – Crowne plaza has the most hotels in the pipeline of any upscale brand globally. We’ve
invested half a billion dollars to renovate the portfolio in the americas, offering even greater value to travelers.
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3. HOTeL SPOTLIGHTS
Buckhead
InterContinental Buckhead Crowne Plaza Chicago-Northbrook
3315 Peachtree Rd. NE 2875 N. Milwaukee Ave.
Atlanta, GA 30326 Northbrook, IL 60062
(404) 946-9000 (847) 298-2525
intercontinental.com/buckhead crowneplaza.com/northbrookchi
InterContinental Buckhead Atlanta is located on Peachtree The first-class, full-service Crowne Plaza Chicago-Northbrook
Road in the center of Buckhead, the city’s foremost offers a level of service, amenities and stylish accommodations
residential and commercial address. With over 30 languages like no other. The hotel features 318 guestrooms including
and countries represented 19 suites, 15,000 square feet of meeting/banquet space,
by the staff, the hotel weaves complimentary wireless Internet and microwaves and
together an international refrigerators in each guestroom. Located in the prestigious
presence with southern charm. northern suburbs of Chicago, just a nine-mile drive from
The hotel is within walking O’Hare International
distance of the city’s business Airport (ORD) and
district and minutes away 20 minutes from
from trendy restaurants, downtown, we offer an
nightlife and the finest unparalleled business or
shopping in the Southeast. vacation experience.
Holiday Inn San Antonio International Airport Staybridge Suites Houston-NASA/Clear Lake
77 N.E. Loop 410 501 West Texas Avenue
San Antonio, Texas 78216 Webster, TX 77598
(210) 349-9900 (281) 338-0900
holidayinn.com/sat-intlapt nasahotel.com
Exceeding your expectations is always the goal at Holiday Inn Get comfortable at the new Staybridge Suites Houston -
San Antonio Airport/North Star Mall. Located one mile from NASA/Clear Lake. We are conveniently located just five
the International Airport, 7 miles from the Downtown/Riverwalk minutes from NASA’s Johnson Space Center. Our suites
area and minutes from a variety of business & entertainment range from 30% to 75% larger than ordinary hotel rooms,
venues in the city, our property making them ideal for guests to decompress and unwind.
is undoubtedly the choice of Agent discounts
both business and leisure of up to 50% are
travelers. The Bravo Bar and offered all year!
Grill provide a warm, relaxed Come see why
atmosphere and a perfect they rank us #1
place to unwind after a busy day. on TripAdvisor!
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4. Featured Hotels
Destination Connection
InterContinental Hotels & Resorts – New York City
down-home hip of the Clinton District. guestrooms
designed to evoke a chic Manhattan residence offer
panoramic views of the city, as well as bathrooms that
create a spa-like experience with walk-in rain showers
and a touch screen computer. the hotel also features a
French Brasserie restaurant, Ça Va, by celebrated Chef intercontinental.com/timessquare
todd english.
it only takes a new York Minute to book with
interContinental Hotels of new York City! the legend continues in Midtown Manhattan with
the Big apple now plays host to not one but the interContinental new York Barclay. restored to
two landmark interContinental properties: its 1962 neo-federal style, the hotel welcomes guests
interContinental new York times square and with warmth and sophistication. situated off park
interContinental new York Barclay. avenue, the hotel is near major financial offices,
rockefeller Center and the Metropolitan Museum of
a new landmark has arrived in times square with art. this landmark hotel with 685 guestrooms and
the opening of the brand new interContinental. 86 suites offers the perfect combination of historic intercontinental.com/newyork
Located in the “Crossroads of the World” the hotel charm and contemporary features. Be sure to visit
IHG Travel Agency Team
is just steps away from theatre, dining, fashion www.intercontinental.com/intercontinental/en/
and business worlds. the area offers everything gb/destinations/newyork for promotions and more Alice McQuade
Director, Travel Agency & Government Sales
from the razzle-dazzle of times square to the information on these new York landmarks.
201-986-2863
alice.mcquade@ihg.com
RENOVATION CORNER eileen Moran-Barnes
Global Account Director
770-446-6380
eileen.moran-barnes@ihg.com
DAY TONA BEACH OCEANFRONT Account – BCD Travel
Holiday Inn Resort Daytona Beach Scott Slater
Global Account Director
something sparkles in Daytona and it’s the new 770-487-0786
Holiday inn resort. after a $5 million renovation, scott.slater@ihg.com
Account – American Express Travel
the Holiday inn resort is ready to provide a
lifetime of memories in Daytona Beach. Linda Baygents
Key Account Director
314-835-9279
linda.baygents@ihg.com
With a fitness center, business center, meeting space, Accounts – ABC Global Services,
CarlsonWagonlit Travel-US, OSSN/TRUE,
free local calls, free newspaper and full-service
RADiUS Travel, THOR Travel Services
restaurant, the business traveler needs to look no further.
Isabel Ferreira
For the family vacationer, our game room with seasonal Key Account Director
recreation director, children’s splash park, kids-eat-free 404-531-5775
policy and bunk-bed suites provide children with isabel.ferreira@ihg.com
Accounts – CCRA Travel Solutions, FCm Travel
perfectly situated on the “World’s Most Famous abundant activities and allow parents and their wallets Solutions, Hickory Travel Systems/Custom Travel
Beach,” the Holiday inn resort exudes a warm to take a breather. each room has a view of the ocean Systems, JTB USA inc., Travelocity Business,
and is equipped with a microwave, refrigerator, wireless Travelsavers
and friendly atmosphere while offering all the
amenities of a full-service resort. Whether you’re internet and a private balcony. Be sure to visit us at Judy Silcox, CTC, CCTe
Key Account Director
sipping a refreshing cocktail in the ocean-view www.hiresortdaytona.com to check out our numerous
410-695-1882
restaurant or basking in the warmth of the packages and see what Daytona has to offer. judy.silcox@ihg.com
Accounts – CWTSatoTravel, Government Transient,
oceanfront fire pits, you’re sure to feel relaxed and
GSA FedRooms, Omega World Travel, US Navy
pampered by our gracious staff. and that’s not all. Elite, Western States Contracting Alliance (WSCA)
Marie VanDervoort
The Holiday Inn Resort Daytona exudes Manager, Travel Agency Programs
a warm & friendly atmosphere with all 614-754-6733
marie.vandervoort@ihg.com
the amenities of a full-service resort. BTA Agency Visits & Marketing Programs
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5. The World
at Your Fingertips
everything iHg in one convenient place – www.ihgagent.com
this one-stop resource for travel agents puts everything right at your fingertips. We are committed to helping
you service your clients easily and efficiently. this web site has been designed with you in mind, to better enable
effortless selling and booking of rooms for leisure and business travel.
IHG Agent University Travel Agent Resources:
Travel Industry Discount Rates for Your Personal Travel Agent Promotions
Property Search Client Promotions
Brand Descriptions and Amenities GDS Help Desk
New Hotel Openings IHG Commission Services
our worldwide presence and commitment to quality provide premium travel consultant
lodging options for your leisure and business travel clients. CON NECTION
Access Code: IC Access Code: CP Access Code: IN Access Code: HI Access Code: HI Access Code: HI Access Code: YZ Access Code: YO
1-800-IC-HOTELS 1-800-2-CROWNE 1-866-2-INDIGO 1-800-HOLIDAY 1-800-HOLIDAY 1-800-HOLIDAY 1-800-238-8000 1-888-CANDLEWOOD
intercontinental.com crowneplaza.com hotelindigo.com holidayinn.com holidayinnexpress.com hiclubvacations.com staybridge.com candlewoodsuites.com
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6. iHg is the world’s largest hotel group by number of rooms with over 4,500 hotels
and 650,000 guest rooms in nearly 100 countries and territories around the world.
our core purpose is to deliver great Hotels guests Love™.
Great Hotels Guests Love ™
Do you live an InterContinental life?™ GDS Access Code: IC • 1.800.IC.HOTELS
Designed for the international traveler who seeks authentic local experiences, InterContinental ® Hotels & Resorts offer
superior, understated service and outstanding amenities at 150 locations worldwide. www.intercontinental.com
The Place to Meet GDS Access Code: CP • 1.800.2CROWNE
Crowne Plaza® Hotels & Resorts, with 300 locations globally, are the Place to Meet for business or leisure. With our
doctor-approved sleep program, two-hour response guarantee, Daily Meeting Debrief and dedicated Crowne Meetings
Director, we will ensure the success of your event. www.crowneplaza.com
Check into our Neighborhood GDS Access Code: IN • 1.866.2INDIGO
Just as no two neighborhoods are alike, no two Hotel Indigos are alike. The neighborhood setting, modern design and our
commitment to inspired service – that’s what sets Hotel Indigo apart from other hotels. Explore more at www.hotelindigo.com
STAY YOU.™ GDS Access Code: HI • 1.800.HOLIDAY
Today’s refreshed Holiday Inn® continues to offer all the amenities and services your guests have come to expect. Like
well-run meeting facilities, comfortable guest rooms, free high speed Internet access*, a relaxing lounge and swimming
pool. Now more than ever, Holiday Inn is the one place on the road where you can always kick back, relax and be
yourself. www.holidayinn.com
STAY YOU.™ GDS Access Code: HI • 1.800.HOLIDAY
Rest assured, the newly refreshed Holiday Inn Express ® continues to offer our signature Express Start™ free hot
breakfast bar, free high-speed Internet access*, our Simply Smart™ guest bathroom and bedding collection. Just what
your guests need when they’re on the road, now that’s smart. www.holidayinnexpress.com
Where Memorable Family Vacations Come to Life GDS Access Code: HI • 1.800.HOLIDAY
Relax, reconnect and create vacation memories you and your family will cherish for a lifetime. From spacious,
beautifully appointed suites and villas to fantastic resort destinations and activities, you get more with Holiday Inn Club
Vacations™ www.hiclubvacations.com
.
Get Comfortable.® GDS Access Code: YZ • 1.800.238.8000
Staybridge Suites® hotels offer all the comforts of home along with the conveniences of the office. Get comfortable in
a spacious studio, one-bedroom or two-bedroom/two-bath suite complete with a full kitchen. Enjoy the complimentary
breakfast buffet and evening Sundowner receptions, 24-hour Business Center, free wireless Internet access, free guest
laundry facilities and much more. www.staybridge.com
Consider Us Home.® GDS Access Code: YO • 1.888.CANDLEWOOD
Candlewood Suites®, the choice for extended stay guests looking for comfort, space and value. Consider us home in
spacious studio and one-bedroom suites with fully equipped kitchens and large workspaces. The complimentary fitness
center and guest laundry are open around the clock. The Candlewood Cupboard® is also open 24 hours for snacks,
refreshments, entrées and other necessities. www.CandlewoodSuites.com
*U.S. and Canada only.
Priority Club ® Rewards is the world’s first hotel loyalty program spanning over 4,500 hotels in nearly 100 countries. Members earn
their choice of points toward free hotel nights or merchandise or earn frequent flyer miles. Enrollment is free. Priority Club Rewards
offers No Points Expiration, No Blackout Dates on Reward Nights and more redemption options than anyone, including combining
Points & Cash for rewards and redeeming for Flights Anywhere™ and Hotels Anywhere. To learn more, visit www.priorityclub.com
Master Chain Code: 6C • www.ihg.com
©2011 InterContinental Hotels Group. All Rights Reserved. Most hotels are independently owned and/or operated. All numbers as of March 2011.
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