1.
Civic tech for
smartphone
beginners:
Is the future
binary?
Arran Leonard,
Techology Manager
Integrity
Action

2.
Civic tech for
smartphone
beginners:
Is the future
binary?
Arran Leonard,
Integrity Action
integrityaction.org

3.
In
practice
: A promise is made to a community

4.
In
practice
:
Monitors use our App to report Progress & Problems
A promise is made to a community

5.
In
practice
:
Monitors use our App to report Progress & Problems
A promise is made to a community
Duty bearers are informed and take action

6.
In
practice
: A promise is made to a community
Duty bearers are informed and take action
Problems are fixed
Monitors use our App to report Progress & Problems

7.
In
practice
: A promise is made to a community
Duty bearers are informed and take action
Communities benefit
Problems are fixed
Monitors use our App to report Progress & Problems

8.
The Types of data we’ve collected and
what we’ve learned

9.
Version 1
Objective:
Provide end users the
ability to report
problems how they see
them in their own words
Give ownership of the
project to those
monitoring
Key Learnings
 High Qualitative data
 No required fields
resulted in non
comparable data
 Difficult to make
conclusions and
resolve issues

10.
Version 2: Update
Change:
• Everything was made
mandatory
• Free text & Open ended
questions kept
Key Learnings
 Better ability to compare
answers
 We were not being considerate
of monitors time

11.
Version 3
Change:
• Effort conduct on
simplifying & streamlining
• Less required fields
• Large shift to yes/no
answers
Key Learnings
 Better monitoring experience
 More monitoring
 More Data
 Some feedback lacked depth
 We had to go back to
monitors for
clarification

12.
DevCheck V1-V3: Insights & Lessons
learned
The Bottom line:
• Restricted metrics make for simple analytics
Free Text:
• Can be accessibility barrier
• Multilingual & varying alphabets introduce considerable
complexity

13.
Our Objective: Relevant & Actionable Data
Open Process:
• Working closely with partners to
define:
• Desired Metrics
• Data use cases
• Question Sets
Closed questions:
• With defined specific questions
can be asked

14.
Version 4
Change:
• All questions are changed to selectable
answers / yes & no
• With the option to add
comments
• Option to include
additional Media

15.
https://www.facebook.com/IntegrityAction
https://twitter.com/Act4Integrity
https://www.instagram.com/integrity_action/
https://www.linkedin.com/company/integrity-action/