2. INTRODUCTION
Barathi Airtel Ltd, commonly known as Airtel
Airtel is an Indian telecommunications company
that operates in 20countries across South
Asia, Africa and channel islands.
Airtel is the 4th Largest telecom operator in the
world.
230.8 million subscribers across 20 countries.
3. VISION:
To be globally admired for telecom serices that delight
customers”
To build India’s finest business conglomerate by 2020
MISSION:
Customer service focus
Empowered employees
Innovative services
Cost efficiency
4. MARKETING STRATEGY OF AIRTEL
Segmentation
Long term Outlook
Product Innovation
Quality strategy
Heavy advertising
Effective Sales promotion
Customer care
5. FUTURE STRATEGIES TO RETAIN ITS MARKET
SHARE
New tariff plans
More value added services.
Increase in visibility and coverage.
New innovative packages.
6. OBJECTIVES/GOALS
To undertake transformational projects that have a
positive impact on the society and contribute to the
nation building process.
To Diversify into new businesses in
agriculture, financial services and retail business
with world-class partners
To lay the foundation for building a “conglomerate”
of future
7. COMPETITIVE SITUATION
Airtel launched its services before Essar and skimmed
the market picking up the bulk of the high usage
premium clients.
This is a very competitive industry with
the two companies differentiating either on value-added
services or price. Airtel is perceived as the high quality
provider and has a premium image
8. CORE VALUES
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Empowering Employees - to do their best
Being Flexible - to adapt to the changing environment
and evolving customer needs
Making it Happen - by striving to change the status
quo, innovate and energize new ideas with a strong
passion and entrepreneurial spirit
Openness and transparency - with an innate desire to
do good
Creating Positive Impact – with a desire to create a
meaningful difference in society.
9. CRITICAL SUCCESS FACTORS
Airtel has its presence in all 23 circles of the Indian
telecom industry. Some of its key success factors
are
Brand name
One Step Ahead