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Non verbal & verbal communication

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The process of using wordless messages to generate is called Non-verbal Communication. A good communicator must be able to augment his/her verbal communication with the right non-verbal communication.

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Non verbal & verbal communication

  1. 1. Non Verbal & Verbal Communication By – N.G.Palit
  2. 2. What is Communication? ( In one proper sentence) TTHHIINNKK--PPAAIIRR--SSHHAARREE
  3. 3. What is Communication?  Communication is derived from a Latin word “Communis”, which means “to share”.  It can be sharing of ideas, concepts, feelings and emotions.
  4. 4. Communication is a two-way process  Communication is a ‘two-way process’.  Sender to receiver (message), and the  Receiver to sender (feedback)
  5. 5. The Communication Process MESSAGE SENDER MEDIUM RECEIVER FEEDBACK
  6. 6. What are the mmoosstt ccoommmmoonn wwaayyss oorr mmeetthhooddss oonn hhooww wwee CCOOMMMMUUNNIICCAATTEE wwiitthh ppeeooppllee aarroouunndd uuss?? WWaayyss ooff CCoommmmuunniiccaattiioo nn
  7. 7. Verbal & non-verbal communication In Verbal Communication: Words account for only - 7%  Tone  Modulation 38%  Volume  Total - 45%  Balance 55% is through non-verbal Communication, which includes:-  Our Body Language.  Breathing.  Our movement.
  8. 8. Verbal Communication Non-verbal Communication  Through the words we use.  Bodily actions and vocal qualities that accompany a verbal message.
  9. 9. Importance of non-verbal communication
  10. 10. What is Verbal Communication?  ‘Verbal’ is the Latin adjective of ‘Word’. So, verbal communication means communicating with words, whether written or spoken.
  11. 11. Verbal Communication  Verbal communication consists of speaking, listening, writing and reading,
  12. 12. Merits of Verbal Communication  More personal and informal.  Makes immediate impact.  Provides opportunity for interaction and feedback.  Helps us correct our messages according to the feedback and non-verbal cues from the listener  It is very fast and non-expensive.
  13. 13. Demerits  A word once uttered can’t be taken back.  Impact may be short lived.  It can be forgotten easily.  There is no legal evidence of oral communication.
  14. 14. Importance of Effective Communication TTOO AAVVOOIIDD MISUNDERSTANDING MISCOMMUNICATIONS
  15. 15. Barriers in Communication  Noise  Assumptions / Misconceptions  Inappropriate medium  Language differences  Emotions  Poor listening skills  Distractions
  16. 16. Noise factor: It is interference in communication: a) Physical noise b) Internal stimuli.
  17. 17. Barriers in Communication 1.Semantic Barrier: a) Symbols with different meaning b) Badly expressed message or use of Jargons (specialists language). c) Un-clarified assumptions d) Same word having different meanings
  18. 18. Organizational Barriers 1.Organizational policy 2. Organizational culture 3. Organizational Rules and Regulations 4. Status Relationship 5. Inadequate facility: like, Lack of regular meetings, etc.
  19. 19. Psychological Barriers  Lack of attention  Premature evaluation  Loss in transmission & poor retention  Distrust of communication  Failure to communicate properly
  20. 20. What is non-verbal communication?  Non-verbal communication is defined as “the process of using wordless messages to generate meaning”.  The use of non-verbal communication can create a whole new meaning to a message.
  21. 21. Non-verbal Communication
  22. 22. Non-verbal Communication  Non-verbal communication includes all unwritten and unspoken messages, both intentional and unintentional Everything except the words! except the words!
  23. 23. Forms of non-verbal communication  Facial expression  Gestures  Eye contact  Body movement
  24. 24. Forms of non-verbal communication  Voice  Touch  Time  Paralanguage
  25. 25. Features of Non-verbal Communication  Non-verbal communication flows through all acts, of speaking or writing.  In fact, they are wordless messages.  It is a creative activity, which comes through stimuli produced by mind.
  26. 26. Importance of Non-verbal Communication  For being an excellent communicator, a person needs to augment his/her verbal expressions with non-verbal ones.
  27. 27. Advantages of Non-verbal Communication  The usage of non-verbal communication can clarify even the toughest message to understand.  Sometimes, non-verbal cues can be more meaningful than the words themselves.
  28. 28. Kinesics  Scientific study of ‘how the body speaks’ has been labeled as ‘KINESICS’.  Bodily Movement and Facial Expression involves the study of bodily movements and is often called Kinesics (meaning movement)
  29. 29. Kinesics  Interpreting the meaning of non-verbal communication through bodily movement helps in assessing how a person normally reacts.  Knowing the person you are ‘reading’ definitely helps better comprehension of their non-verbal communication, like gestures, facial expressions etc.
  30. 30. How does the body speak?  Like any spoken language, body language has words, sentences, and punctuation.  Each gesture is like a single word, and one word may have several different meanings.
  31. 31. Space & Distance – Proxemics Understanding each person’s border is an important part of communication. It is a part of Proxemics
  32. 32. Personal Space  Personal space is your “bubble”- the space you place between yourself and others.  This invisible boundary becomes apparent only when someone tries to enter your “bubble”.
  33. 33. Space & Distance  Every person has a natural territory that he / she carries around with him /her.  So, one should be careful about how one enters another person’s space.  Territory also includes the arrangement of our office or home.
  34. 34. Personal Space  There are different forms of space for different times, place & situations.  Intimate, Personal, Social and Public distances make up the concept of space.
  35. 35. Space & Distance  Intimate Distance: actual touching to 6 to 18 inches.  Personal Distance: 18 inches to 4 feet.  Social Distance: 4 to 12 feet
  36. 36. Space & Distance  Conversational Distance:  Public Distance: 12 to 25 feet
  37. 37. Paralanguage  Paralanguage is almost similar to verbal communication.  Language deals with ‘what is said’  Paralanguage deals with ’how it is said’  It is a type of non-verbal communication which includes – articulation, pronunciation, volume, pitch, rate and other vocal qualities.
  38. 38. Verbal Vs Non-verbal Communication  Although verbal communication is easier to understand, non-verbal communication is essential to understand not only a message, but more importantly, the feelings behind the message.
  39. 39. Questions
  40. 40. A presentation By – N.G.Palit
  41. 41. At the End  I shall be glad if you can send your valuable feed-back at: nandapalit@yahoo.co.in or through facebook account nandapalit

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