this is a seminar given for top businessmen in Lulijana 2009

1. • People sell to people-logical or emotional sales?
• Understanding customer’s behavior models.
• Understandings inter communication models and how they affect sales.
• We will teach you how to turn lemon to lemonade, understand that a complaint is
leverage for improvement.
Pre sale-Sale- after sale techniques- not as a robotic system
ONE DAY - "TOOL KIT" PRACTICAL SALES TECHNIQUES
Suggested please find a draft program content: the sales techniques, process & tools.
A one day practical seminar of "concrete tools" for the distributors of the Microsoft brand:
Back ground- can sales be taught?
· First Impressions
· Selling Yourself
· Identify the needs
· Plan your sale
· The 6-step sales process
· Tailoring your approach
· Benefit selling
· Making your ideas clear
· Handling customer's complaints
· Making the "add on" sale
· The Principles of Closing that Increase Results
· Negotiation Techniques
· Secrets of Overcoming Objections
· How to Take the "Fight" out of the Sales Process

2. • "Customer experience" as a technique to retain long term devoted customers.
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