3. Kapić
• SharePoint Architect
• Works for Spenta / Beezy in
Barcelona, Spain
• SharePoint Server MVP
• President of Catalonian SharePoint
User Group (SUG.CAT)
• Pluralsight Author
• Spreekt een beetje nederlands ;-)
sug.cat @ekapic
www.edinkapic.com
11. We have carried out investigations to locate your shipping but we had unsuccessful results, so we can not provide any information about your situation.
12.
13. Hello Edin, during this morning we will deliver it to your home. Regards.
Very angry with Correos: they have my passport since 21stin Barajas, with no further information. I hope it’s not lost.
17. What’stheFussAboutSocial?
•social[səʊʃl̩]
•From Middle French social, from Latin sociālis(“of or belonging to a companion or companionship or association, social”), from socius(“a companion, fellow, partner, associate, ally”)
•social networking [səʊʃl̩ nɛtwɜːkɪŋ]
•The interaction between a group of people who share a common interest.
18. What’stheFussAboutSocial?
•…In a social organization, employees, customers, suppliers, and all other stakeholders can participate directly in the creation of value.
•They contribute to, review, and commenton any phase of the firm’s work.
http://www.gartner.com/it/products/research/media_products/social_org
19. What’s the Fuss About Social?
•Social Computing Can Improve Our Work
•A potential 20-25% improvement possible in knowledge worker productivity
•$900 billion -$1.3 trillion annual value can be unlocked by social technologies in some sectors
•2x better potential value for better enterprise communication and collaboration.
Source: The social economy: unlocking value and productivity through social tecnologies
20.
21. What’s the Fuss About Social?
•Keywords
•…potential…
•…unlocked…
•…possible…
•…can be…
•The technology has little to do with the end result
•It’s not“build it and they will come”
23. Social WhatandWhy
•…the new social technology landscape isn't about the technology. It's about building communities, fostering new ways of collaborating, and guidingthese efforts to achieve a purpose.
http://www.gartner.com/it/products/research/media_products/social_org
24. Social WhatandWhy
•Social Can Mean Many Things
•People + Activities + Content
•Adding Context to Content
•Organizing Communities of Knowledge
•Filtering the Information Overload
•What is Social for You?
•No One-Size-Fits-All Answer, sorry
•But some hints follow…
25. Social WhatandWhy
•Social Building Blocks
Community
People
Content
Activities
Objective
•Business
•Alignment
Context
•Metadata
•Relationship
Guidance
•Governance
•Maturity
26. Social WhatandWhy
•Business objectives?
•To better understand market shifts
•To identify internal talent
•To improve visibility into operations
•To improve strategy development
Source: 2013 MIT Sloan Management Review and Deloitte Social Business Study
28. Social SuccessPatterns
•The emergence of socially connected enterprises isn’t fast
•More than half of respondents gave their company a score of 3 or below (out of 10)
Source: 2013 MIT Sloan Management Review and Deloitte Social Business Study
29. Social SuccessPatterns
•Companies are facing common barriers
•Lack of an overall strategy (28%), too many competing priorities (26%) and lack of a proven business case or strong value proposition (21%)
Source: 2013 MIT Sloan Management Review and Deloitte Social Business Study
31. Social Success Patterns
•In our Beezy deployments we have observed some repeating patterns in how companies embrace social successfully
•Enterprise Culture Matters
•Benefit the Right People
•Measure the Right Things
•Align with the Business
•No Sponsors, No Go
•Start Small, Keep Going
•Metadata, Metadata, Metadata
33. BenefittheRightPeople
•What’sIn ItFor Me (WIIFM) Factor
•Theemployeesmustperceivethebenefitsof usingsocial in theworkplace
•How will this make their jobs and lives easier?
•EarlyAdoptersarevaluable
•ResistancevsMotivation
34. •Return on Investment (ROI)
•Social ROI = Benefitof Social / Costof Social
•Cost of Social = Software Cost + Adoption Cost
•Benefit of Social = ?
MeasuretheRightThings
35. MeasuretheRightThings
•Thecruxof Social ROI is calculatingthebenefit
•Qualitative
•(bettercontext for decision-making, employeemotivation)
•Quantitative
•(# of issuesraised, emailload, diskusage)
36. MeasuretheRightThings
Richter et al, 2013, Success Measurement of Enterprise Social Networks
# QuestionsAsked
Timeto Onboard
New Employees
% of LabeledContent
Qualityof
PublishedContent
39. No Sponsors, No Go
•No executiveinvolvementmeansno social commitment
•Someindustries aremoreresistantto social
•Trya pilot in a non-essentialbusinessprocess
•Engagetop management in social activities
WinExecutiveSupportfor SharePoint Social (Richard Harbridge)
