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Addictive
                           websites



donderdag 1 oktober 2009
Hi! My name is Bart


donderdag 1 oktober 2009
I work at web agency Netlash




                           ... and a few other companies:




donderdag 1 oktober 2009
Addictive websites

                           Design for Persuasion 2009




donderdag 1 oktober 2009
Websites are designed for people




donderdag 1 oktober 2009
People don’t always act rational




donderdag 1 oktober 2009
donderdag 1 oktober 2009
Some basic human traits that are
                      engrained in our brains...




donderdag 1 oktober 2009
Goal: make you aware of these
                      traits and use them consciously




donderdag 1 oktober 2009
With great power
                           comes
                           great responsibility
donderdag 1 oktober 2009
5 basic human traits that are
                      engrained in our brains:




donderdag 1 oktober 2009
1. Collecting

                           2. Social Validation

                           3. Reciprocity

                           4. Commitment

                           5. Discovery



donderdag 1 oktober 2009
1. Collecting

                           2. Social Validation

                           3. Reciprocity

                           4. Commitment

                           5. Discovery



donderdag 1 oktober 2009
1. Collecting




donderdag 1 oktober 2009
1. Collecting




                 We like to collect things
                 We like our collection to be complete




donderdag 1 oktober 2009
donderdag 1 oktober 2009
donderdag 1 oktober 2009
1. Collecting

                           2. Social Validation

                           3. Reciprocity

                           4. Commitment

                           5. Discovery



donderdag 1 oktober 2009
2. Social Validation




donderdag 1 oktober 2009
2. Social Validation




                 We will do what the crowd does




donderdag 1 oktober 2009
2. Social Validation




                 We will do what the crowd does

                 “the bandwagon effect”




donderdag 1 oktober 2009
2. Social Validation




                 We will do what the crowd does

                 “the bandwagon effect”

                 (sorry to disappoint you)


donderdag 1 oktober 2009
donderdag 1 oktober 2009
donderdag 1 oktober 2009
1. Collecting

                           2. Social Validation

                           3. Reciprocity

                           4. Commitment

                           5. Discovery



donderdag 1 oktober 2009
3. Reciprocity




donderdag 1 oktober 2009
3. Reciprocity




                 If you buy me a cup of coffee,
                 I feel obliged to buy you one back




donderdag 1 oktober 2009
3. Reciprocity




                 MySpace -> Tom!




donderdag 1 oktober 2009
3. Reciprocity




                 Free Shipping!




donderdag 1 oktober 2009
3. Reciprocity




                 Free Shipping!

                 (beware: it has to be unconditional)




donderdag 1 oktober 2009
1. Collecting

                           2. Social Validation

                           3. Reciprocity

                           4. Commitment

                           5. Discovery



donderdag 1 oktober 2009
4. Commitment




donderdag 1 oktober 2009
4. Commitment




                 We convince ourselves to be
                 consistent




donderdag 1 oktober 2009
4. Commitment




                 We convince ourselves to be
                 consistent

                 Once on a path, we’ll continue on that
                 path, and will rationalise it.


donderdag 1 oktober 2009
4. Commitment




                 Small steps!




donderdag 1 oktober 2009
4. Commitment




                           Piramid

                           1         Creators
                           10        Commentators
                           100        Lurkers
                           1000        Strangers

donderdag 1 oktober 2009
donderdag 1 oktober 2009
1. Collecting

                           2. Social Validation

                           3. Reciprocity

                           4. Commitment

                           5. Discovery



donderdag 1 oktober 2009
5. Discovery




donderdag 1 oktober 2009
5. Discovery




                 Dopamine




donderdag 1 oktober 2009
donderdag 1 oktober 2009
5. Discovery




                 We like to discover new things




donderdag 1 oktober 2009
5. Discovery




                 We like to discover new things

                 Use that curiosity




donderdag 1 oktober 2009
donderdag 1 oktober 2009
donderdag 1 oktober 2009
1. Collecting

                           2. Social Validation

                           3. Reciprocity

                           4. Commitment

                           5. Discovery



donderdag 1 oktober 2009
More basic human traits




donderdag 1 oktober 2009
More basic human traits

                      Concession, scarcity, fear of loss, the
                      endowment effect, choice, Hawthorne effect,
                      clustering illusion, availability cascade,
                      authority bias, competition, zero-risk bias...


donderdag 1 oktober 2009
More soon on the Netlash blog:

                      www.netlash.com




donderdag 1 oktober 2009
Questions?




donderdag 1 oktober 2009
Bart de Waele
                           bart@netlash.com

                           www.netlash.com
                           twitter.com/netlash



                                                 Design for Persuasion - 1/10/2009
donderdag 1 oktober 2009

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