The document discusses listening skills, including the difference between hearing and listening. It provides tips for active listening such as making invitations, encouraging the speaker, asking useful questions, and using silence. Feedback techniques like paraphrasing, reflecting feelings and meanings, and summarizing are also covered. The document encourages practicing these skills and being aware of how others help or impede discussions. It emphasizes developing rapport and relationships through a staged process while gathering information to build a helpful profile that considers the potential wider impacts of dyslexia.

1. PDA Dyslexia – Session 13

2. Hearing and Listening
‘Hearing – is the physiological processes by which
the auditory sensations are received by the ears
and transmitted to the brain.
Listening – is the complex psychological procedure
involving interpreting and understanding the
significance of the sensory experience.
In other words we can hear what someone says
without listening to them.’
The Awesome Power of the Listening Ear, John Drakeford

3. Group Exercise
• How can you tell
when someone is
listening to you?
• How can you tell
when they are not?

4. Body Language
• Awareness of the other
person

5. Body Language
• Awareness of the other
person
• Appropriate movements

6. Body Language
• Awareness of the other
person
• Appropriate movements
• Eye contact

7. Body Language
• Awareness of the other
person
• Appropriate movements
• Eye contact
• Environmental Factors

8. Active Listening
• Invitations

9. Active Listening
• Invitations
• Encouragement

10. Active Listening
• Invitations
• Encouragement
• ‘Useful’ questions

11. Active Listening
• Invitations
• Encouragement
• ‘Useful’ questions
• Silence

12. Feedback
• Paraphrasing

13. Feedback
• Paraphrasing
• Reflecting feelings

14. Feedback
• Paraphrasing
• Reflecting feelings
• Reflecting meanings

15. Feedback
• Paraphrasing
• Reflecting feelings
• Reflecting meanings
• Summarising

16. Paired Activity
• Think of an event or situation that you are
willing to discuss with your partner.
• Take it in turns to be the speaker and the
listener.
• As the listener, actively try to use some of the
techniques that have been outlined
• The speaker should then give feedback, trying
to identify which techniques were used

17. Putting it into Practice
• Over the next week, try and consciously
implement some of the skills and techniques
that we have discussed.
• Try to be aware of examples of others, and
how they help or impede the discussions you
have with them.

18. Using these skills
• Developing a rapport
• Building a trusting relationship
• Staged and progressive process
• Gathering information to build a helpful
profile
• Remember that the impact of dyslexia may
well impact in an individual’s wider life too

19. Building a Case History / Profile
• Working as a group, identify the range of
areas and potential impact that you may need
to consider when developing a case history.