The document summarizes the redressal agencies for consumer disputes in India. It describes the composition and jurisdiction of district forums, state commissions, and the national commission. The district forum handles claims up to Rs. 5 lakhs, state commissions handle claims from Rs. 5-20 lakhs, and the national commission handles claims over Rs. 20 lakhs. It also outlines the appeal process and powers of these consumer protection agencies.

1. Presented by:
Deepshikha Sharma

2. REDRESSAL AGENCIES

3. DISTRICT FORUM
Composition of Distinct Forum
 A person who is qualified to be a
district judge who shall be the
president.
 Two other members who shall be
persons of ability, integrity and
standing.

4. Procedure for filing complaints
 Any consumer to whom a goods or services is
delivered, any recognized consumer association,
one or more consumer and central and state
government can file complaint.

5. Jurisdiction of the district forum
 District forum shall have jurisdiction to entertain
complaints where the value of the goods or services and
the compensation, if any, claimed does not exceed rupees
give lakhs.
 A complaint shall be instituted in a district forum within
the local limits of whose jurisdiction the cause of action,
wholly or partly arise.

6. Procedure for disposing of complaints
 On the basis of evidence brought to its notice by the
complainant and the opposite party, where the opposite
party denies or disputes the allegation contained in the
complaint.
 On the basis of evidence brought to its notice by the
complainant where the opposite party omits or fails to
take any action to represent his case within the time
given by the forum

7. STATE COMMISSION
Composition of State Commission
Each State commission consists of
 A person who is qualified to be a judge of
high court who shall be the president
 Two other members who shall be persons
of ability, integrity and standing.

8. Office and place of sitting of State Commission
 The office of the state commission shall be located at the
capital of the state.
 The working days and office hours of the state commission
shall be same as that of the state government.
 The office seal and emblem of state commission shall be
such as the government may specify.
 Sitting of the state commission shall be convened by the
president.

9. Jurisdiction of the State Commission
 State commission shall have jurisdiction to entertain
complaints where the value of goods and services and
compensation claimed exceeding rupees five lakhs but not
exceeding 20 lakhs.
 State commission shall have jurisdiction to entertain appeals
against the order of any district forum within the state and
 State commission shall have jurisdiction to call for the
records and pass appropriate orders in any customer dispute
which is pending before any district forum within the state.

10. Appeal against the orders of the state commission
Any person aggrieved by an order made by State
commission may prefer an appeal against such order to
the National commission within a period of 30 days from
the date of order.
National commission may entertain an appeal after the
expiry of the said period of thirty days if it is satisfied that
there was sufficient cause for not filing it within the
period.

11. NATIONAL COMMISSION
Composition of National Commission
A person who is qualified to be a judge of
supreme court who shall be the president
 Two other members who shall be persons
of ability, integrity and standing.

12. Office and place of sitting of National Commission
 The office of the National commission shall be located in
Delhi.
 The working days and office hours of the state commission
shall be same as that of the Central government.
 The office seal and emblem of district forum shall be such as
the government may specify.
 Sitting of the National commission shall be convened by the
president.

13. Jurisdiction of the National Commission
 National commission shall have jurisdiction to entertain
complaints where the value of goods and services and
compensation claimed exceeding rupees twenty five lakhs.
 State commission shall have jurisdiction to entertain appeals
against the order of any state commission within the country
 National commission shall have jurisdiction to call for the
records and pass appropriate orders in any customer dispute
which is pending before any state commission within the
country

14. Power of National Commission.
To summon and enforce attendance of any defiance or
witness and examining the witness on oath.
To discover and produce any document or other
material object producible as evidence.
To receive evidence on affidavits.

15. Sitting of the national commission and signing
of orders
Every proceedings of the national commission shall be
conducted by the president and at least two members
there of sitting together.
Every order made by the national commission shall be
signed by the president and at least two members who
conducted the proceedings.