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Social Media & Business Marketing
Mike Volpe
           g
VP Marketing
HubSpot
Agenda

1. Why
1 Wh is Social Media Important?

2. Social Media State of Mind

3. 3 Types of Social Media

4. Measuring Results
Marketers Doing Marketing
People Blocking Marketing




Can Spam Act Signed into Law
People Don’t Need Marketing
Rethinking Marketing
Outbound Marketing    Inbound Marketing
• Telemarketing       • SEO / SEM
• Trade shows         • Blogging
• Direct mail         • Social Media
• Email blasts        • RSS
• Print ads           • Free tools/trials
• TV/radio ads        • Viral videos

 Interruption           Permission
What is Social Media?
Wikipedia:
 “Social media is an umbrella term that defines
                        mbrella
 the various activities that integrate technology,
 social interaction and the construction of
        interaction,
 words and pictures.”

Mike Volpe:
 “It’s media (content that is published) with a
 social (anyone can add to it) component.”
                                component.
Social Media is Inbound Marketing

• Social Media helps with SEO
                      ith

• Social Media promotes your Blog

• Social Media is Permission Centric

• The conversation has already started…
Agenda

1. Why
1 Wh is Social Media Important?

2. Social Media State of Mind

3. 3 Types of Social Media

4. Measuring Results
“I’m 48. I don t understand
         I m 48 don’t
          this Social Media stuff.”

• Similar to a
  business cocktail
  reception

• Without constraints
  of time or space
Business Cocktail Party Advice

• Meet people and start con ersations
                        conversations

• Answer questions – help others

• Ask questions – trust others’ advice
Social Media = Cocktail Party

• Become a real member of the community

• Add value to the community
  • Ask and answer questions

• More effective than live cocktail parties
  • No boundaries of time or space
  • Other people can listen in easily
Agenda

1. Why
1 Wh is Social Media Important?

2. Social Media State of Mind

3. 3 Types of Social Media

4. Measuring Results
3 Types of Social Media


            Share



  Publish       Network
Social Media: Publish
• Everyone can publish anything for everyone
Marketing Tips for SM-Publish

• P blish “E er thing you ha e an here you
  Publish: “Everything o have anywhere o
  can”

• Monitor what others publish, promote it

• Empower your customers to publish
Publish What You Have
• SolidWorks: 100+ Videos on Website
• P blished on Yo T be No Promotion
  Published    YouTube,
• 10,000+ Views / Month
Monitor What’s Published
Promote Flattering Content
Empower Customers to Publish
• Hacking Netflix – Blog run by customer / fan
• Top 1% of all websites, Top 0 25% of blogs
                 ebsites      0.25%
3 Types of Social Media


            Share



  Publish       Network
Social Media: Share
• Anyone can promote anything to everyone
Marketing Tips for SM-Share

• Monitor what’s being shared abo t you
           hat’s              about o

• Find where your audience hangs out

• Promote your content and other content

• Produce content your audience will love
Monitor What’s Being Shared
Del.icio.us for Market Research
Where Does Your Audience Hang Out
Name          Overview             Stats                        Demographic                   Good For:

Del.icio.us   Community saves  2 million registered users       Somewhat young,               Most companies. 
(
(Yahoo) )     and shares web                                    technical and web‐            Del.icio.us has broad 
              bookmarks        2 million visitors / mo.         centric, but growing in       audience, but skews 
                                                                reach                         toward people 
                                                                                              interested in media 
                                                                                                      g
                                                                                              and blogs
Digg          Community          18 million visitors/ mo        Young males working in        Offbeat news, politics, 
              submits and votes                                 technology.                   stories about Internet, 
              on news stories    4 million registered users     94% male                      Web2.0, technology, 
                                                                88% are 18‐39                   pp ,      g ,
                                                                                              Apple, design , web 
                                                                64% income >$75k              design, environment
                                                                39% blog
StumbleUpon   Community            4 million registered users   Because you can segment       All companies.
              submits and votes                                 by lots of interest areas, 
                                                                 y                       ,    You can get traffic 
                                                                                                      g
              on web pages,        1 million visitors/ mo.      almost anything works         with even one vote, 
              then people visit                                 well on StumbleUpon           and you don’t need to 
              pages based on       (people use the service                                    be a power user to do 
              number of votes                     g        )
                                   without visiting website)                                  well.

http://www.doshdosh.com/list-of-social-media-news-websites
Promote Flattering Content
Content Your Audience Loves
Content                    Description                  Result
GoDaddy s 16‐Step 
GoDaddy's 16 Step          Blog Article on 
                           Blog Article on              695 Diggs and thousands of 
                                                        695 Diggs and thousands of
Checkout: Brainless        Blog.HubSpot.com             web visitors
Marketing At Its Finest?

Website Grader             Interactive tool that        Over 3,000 Del.icio.us 
                           provides a free marketing    bookmarks and over 
                           and SEO report               250,000 unique websites 
                                                        submitted
                                                          b i d

Social Media Webinar       Webinar for marketing        Over 1,500 registrations, 
                           professionals on social
                           professionals on social      promoted for free by other 
                                                        promoted for free by other
                           media and marketing          bloggers
3 Types of Social Media


            Share



  Publish       Network
Social Media: Network
• Anyone can connect with everyone from
  anywhere
Marketing Tips for SM-Network
• Make friends
  • Find your existing connections
  • Network through groups
  • Add to your email signature, blog articles, bi or
         t           il i  t     bl     ti l    bio
    profile…
• B helpful
  Be h l f l
  • Answer questions
  • Share interesting content
  • Make connections
Agenda

1. Why
1 Wh is Social Media Important?

2. Social Media State of Mind

3. 3 Types of Social Media

4. Measuring Results
Blog Subscribers & Visitors
Del.icio.us Bookmarks
Inbound Links
Facebook Fans & Activity
Other Metrics
•   Video views on YouTube
•   Friends on Facebook or LinkedIn
•   Votes for blog articles
•   Posts in forums
•   Questions answered on Yahoo Answers
Traffic, Leads and Customers




              Visitors   Leads   Customers
StumbleUpon   1,892      12      0
LinkedIn
   k d        834        72      2
Facebook      511        8       1
HubSpot
Inbound Marketing System
Inbound Marketing System

               Content
    SEO      Management           Blogs

          Landing            Social
           Pages             Media

                  Lead
              Intelligence


                    CRM
Getting Found: On-Page SEO
                      Keyword Grader
             •   Determine what k
                 D        i     h keywords tod
                 optimize your pages around based
                 on relevance, search volume, and
                 how difficult it will be to rank on the
                 first page of Google
             •   Identify critical long tail words (high
                 conversion rates, low competition)
             •   Monitor your rank against
                 competitors for each
                 keyword/phrase
             •   Determine the specific page on
                 y
                 your site that is ranking for each
                                           g
                 keyword(phrase) and how to make
                 further improvements
Getting Found: Off-Page SEO
                         Link Grader
              •   Identify opportunities to generate
                  more return from your existing
                  links
              •   Monitor your live inbound links
                  and which inbound links are
                  producing the most value for you
              •   Aggregate your competitors
                  inbound links to discover new link
                  building opportunities that you
                  have not taken advantage of
Getting Found: Blogosphere
                          Blogging
             •   Enable
                 E bl easy, natural process to
                                     l
                 consistently update content on
                 your site, achieve more frequent
                 search engine crawls, and
                 improve authority
                 i           th it
             •   Develop an audience of email
                 and RSS subscribers
             •   Attract more inbound links (“link
                                            ( link
                 bait”)
             •   Write keyword rich content to
                 attract more high conversion rate
                 traffic
Getting Found: Social Mediasphere
Track Your Competitors
HubSpot Methodology and Consulting

                 •   Our Internet Marketing Consultants
                     are experienced in all aspects of
                     online marketing and specifically
                     trained on HubSpot's products and
                                HubSpot s
                     methodologies

                 •   Consulting sessions focus on these
                     topics based on the specific needs
                     of the client
HubSpot Training Materials and Resources
HubSpot Demo?

• H bSpot starts at $3500 / year
  HubSpot                    ear

• Let us know if you want to see a demo
Thank You!

  Let s continue the discussion!
  Let’s continue the discussion!
    www.HubSpot.com/SMW

Leave a comment on the blog article.
                        Mike Volpe
                        VP Marketing
                        HubSpot
                        1-800-482-0382 x2
                        mvolpe@hubspot.com

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Social Media & Business Marketing

  • 1. Social Media & Business Marketing Mike Volpe g VP Marketing HubSpot
  • 2. Agenda 1. Why 1 Wh is Social Media Important? 2. Social Media State of Mind 3. 3 Types of Social Media 4. Measuring Results
  • 4. People Blocking Marketing Can Spam Act Signed into Law
  • 6. Rethinking Marketing Outbound Marketing Inbound Marketing • Telemarketing • SEO / SEM • Trade shows • Blogging • Direct mail • Social Media • Email blasts • RSS • Print ads • Free tools/trials • TV/radio ads • Viral videos Interruption Permission
  • 7. What is Social Media? Wikipedia: “Social media is an umbrella term that defines mbrella the various activities that integrate technology, social interaction and the construction of interaction, words and pictures.” Mike Volpe: “It’s media (content that is published) with a social (anyone can add to it) component.” component.
  • 8. Social Media is Inbound Marketing • Social Media helps with SEO ith • Social Media promotes your Blog • Social Media is Permission Centric • The conversation has already started…
  • 9. Agenda 1. Why 1 Wh is Social Media Important? 2. Social Media State of Mind 3. 3 Types of Social Media 4. Measuring Results
  • 10. “I’m 48. I don t understand I m 48 don’t this Social Media stuff.” • Similar to a business cocktail reception • Without constraints of time or space
  • 11. Business Cocktail Party Advice • Meet people and start con ersations conversations • Answer questions – help others • Ask questions – trust others’ advice
  • 12. Social Media = Cocktail Party • Become a real member of the community • Add value to the community • Ask and answer questions • More effective than live cocktail parties • No boundaries of time or space • Other people can listen in easily
  • 13. Agenda 1. Why 1 Wh is Social Media Important? 2. Social Media State of Mind 3. 3 Types of Social Media 4. Measuring Results
  • 14. 3 Types of Social Media Share Publish Network
  • 15. Social Media: Publish • Everyone can publish anything for everyone
  • 16. Marketing Tips for SM-Publish • P blish “E er thing you ha e an here you Publish: “Everything o have anywhere o can” • Monitor what others publish, promote it • Empower your customers to publish
  • 17. Publish What You Have • SolidWorks: 100+ Videos on Website • P blished on Yo T be No Promotion Published YouTube, • 10,000+ Views / Month
  • 20. Empower Customers to Publish • Hacking Netflix – Blog run by customer / fan • Top 1% of all websites, Top 0 25% of blogs ebsites 0.25%
  • 21. 3 Types of Social Media Share Publish Network
  • 22. Social Media: Share • Anyone can promote anything to everyone
  • 23. Marketing Tips for SM-Share • Monitor what’s being shared abo t you hat’s about o • Find where your audience hangs out • Promote your content and other content • Produce content your audience will love
  • 26. Where Does Your Audience Hang Out Name Overview Stats Demographic Good For: Del.icio.us Community saves  2 million registered users Somewhat young,  Most companies.  ( (Yahoo) ) and shares web  technical and web‐ Del.icio.us has broad  bookmarks 2 million visitors / mo. centric, but growing in  audience, but skews  reach toward people  interested in media  g and blogs Digg Community  18 million visitors/ mo Young males working in  Offbeat news, politics,  submits and votes  technology. stories about Internet,  on news stories 4 million registered users 94% male Web2.0, technology,  88% are 18‐39 pp , g , Apple, design , web  64% income >$75k design, environment 39% blog StumbleUpon Community  4 million registered users Because you can segment  All companies. submits and votes  by lots of interest areas,  y , You can get traffic  g on web pages,  1 million visitors/ mo. almost anything works  with even one vote,  then people visit  well on StumbleUpon and you don’t need to  pages based on  (people use the service be a power user to do  number of votes g ) without visiting website) well. http://www.doshdosh.com/list-of-social-media-news-websites
  • 28. Content Your Audience Loves Content Description Result GoDaddy s 16‐Step  GoDaddy's 16 Step Blog Article on  Blog Article on 695 Diggs and thousands of  695 Diggs and thousands of Checkout: Brainless  Blog.HubSpot.com web visitors Marketing At Its Finest? Website Grader Interactive tool that  Over 3,000 Del.icio.us  provides a free marketing  bookmarks and over  and SEO report 250,000 unique websites  submitted b i d Social Media Webinar Webinar for marketing  Over 1,500 registrations,  professionals on social professionals on social promoted for free by other  promoted for free by other media and marketing bloggers
  • 29. 3 Types of Social Media Share Publish Network
  • 30. Social Media: Network • Anyone can connect with everyone from anywhere
  • 31. Marketing Tips for SM-Network • Make friends • Find your existing connections • Network through groups • Add to your email signature, blog articles, bi or t il i t bl ti l bio profile… • B helpful Be h l f l • Answer questions • Share interesting content • Make connections
  • 32. Agenda 1. Why 1 Wh is Social Media Important? 2. Social Media State of Mind 3. 3 Types of Social Media 4. Measuring Results
  • 33. Blog Subscribers & Visitors
  • 36. Facebook Fans & Activity
  • 37. Other Metrics • Video views on YouTube • Friends on Facebook or LinkedIn • Votes for blog articles • Posts in forums • Questions answered on Yahoo Answers
  • 38. Traffic, Leads and Customers Visitors Leads Customers StumbleUpon 1,892 12 0 LinkedIn k d 834 72 2 Facebook 511 8 1
  • 40. Inbound Marketing System Content SEO Management Blogs Landing Social Pages Media Lead Intelligence CRM
  • 41. Getting Found: On-Page SEO Keyword Grader • Determine what k D i h keywords tod optimize your pages around based on relevance, search volume, and how difficult it will be to rank on the first page of Google • Identify critical long tail words (high conversion rates, low competition) • Monitor your rank against competitors for each keyword/phrase • Determine the specific page on y your site that is ranking for each g keyword(phrase) and how to make further improvements
  • 42. Getting Found: Off-Page SEO Link Grader • Identify opportunities to generate more return from your existing links • Monitor your live inbound links and which inbound links are producing the most value for you • Aggregate your competitors inbound links to discover new link building opportunities that you have not taken advantage of
  • 43. Getting Found: Blogosphere Blogging • Enable E bl easy, natural process to l consistently update content on your site, achieve more frequent search engine crawls, and improve authority i th it • Develop an audience of email and RSS subscribers • Attract more inbound links (“link ( link bait”) • Write keyword rich content to attract more high conversion rate traffic
  • 44. Getting Found: Social Mediasphere
  • 46. HubSpot Methodology and Consulting • Our Internet Marketing Consultants are experienced in all aspects of online marketing and specifically trained on HubSpot's products and HubSpot s methodologies • Consulting sessions focus on these topics based on the specific needs of the client
  • 47. HubSpot Training Materials and Resources
  • 48. HubSpot Demo? • H bSpot starts at $3500 / year HubSpot ear • Let us know if you want to see a demo
  • 49. Thank You! Let s continue the discussion! Let’s continue the discussion! www.HubSpot.com/SMW Leave a comment on the blog article. Mike Volpe VP Marketing HubSpot 1-800-482-0382 x2 mvolpe@hubspot.com