Welcome to Turning Outsiders Into Insiders

1. www.jennymagee.com
Welcome
to
Turning Outsiders
Into Insiders

3. When have you been
an outsider?
How did that affect you?

4. A deep sense of love and
belonging is an irreducible need
of all people. We are biologically,
cognitively, physically, and
spiritually wired to love, to be
loved, and to belong. When those
needs are not met, we don't
function as we were meant to.
We break. We fall apart. We
numb. We ache. We hurt others.
We get sick.
~ Brene Brown

5. Diversity

6. Personality
Adapted from Diverse Teams at Work,
Gardenswartz & Rowe, (SHRM) 2003
Layers of Diversity

7. Personality
Adapted from Diverse Teams at Work,
Gardenswartz & Rowe, (SHRM) 2003
Internal
Layers of Diversity

8. PersonalityEthnicity
Adapted from Diverse Teams at Work,
Gardenswartz & Rowe, (SHRM) 2003
Internal
Layers of Diversity

9. Age
PersonalityEthnicity
Adapted from Diverse Teams at Work,
Gardenswartz & Rowe, (SHRM) 2003
Internal
Layers of Diversity

10. Age
Personality GenderEthnicity
Adapted from Diverse Teams at Work,
Gardenswartz & Rowe, (SHRM) 2003
Internal
Layers of Diversity

11. Age
Personality GenderEthnicity
Adapted from Diverse Teams at Work,
Gardenswartz & Rowe, (SHRM) 2003
Mental &
physical
ability
Internal
Layers of Diversity

12. Sexual
orientation
Age
Personality GenderEthnicity
Adapted from Diverse Teams at Work,
Gardenswartz & Rowe, (SHRM) 2003
Mental &
physical
ability
Internal
Layers of Diversity

13. Geographic
location
Educational
background
Recreational
habits
Income
Marital
status
Work
experience
Appearance
Sexual
orientation
Age
Personality
Religion
Parental
status
Personal
habits
GenderEthnicity
Layers of Diversity
Adapted from Diverse Teams at Work,
Gardenswartz & Rowe, (SHRM) 2003
Mental &
physical
ability
External
Internal

14. Diversity Inclusion

15. If diversity is the mix,
then inclusion is how
we make the mix work.

16. Diversity
Engagement
+
=
Inclusion

17. The Golden Rule

18. The Golden Rule
Treat others as YOU would like to be treated

19. The Golden Rule
Treat others as YOU would like to be treated
The Platinum Rule

20. The Golden Rule
Treat others as YOU would like to be treated
The Platinum Rule
Treat others as THEY would like to be treated

21. heard
well
treated
valued confident belong
respected

22. heard
well
treated
valued confident belong
respected
Where do you feel most included? With particular
people? In a group? In an organisation?

23. I’ve learned that
people will forget
what you said,
people will forget
what you did,
but people will never
forget how you made
them feel.
Maya Angelou
American poet, novelist, educator, civil rights activist 1928 - current

24. Inclusion De-railers

25. Inclusion De-railers
 People like us

26. How long does it take to
make a first impression?

27. How long does it take to
make a first impression?
2-4 seconds

28. Inclusion De-railers
 People like us
 Assumptions

29. When Cultures Meet
Your
culture
Their
culture
Henley, A & J.Schott.(1999) Culture, Religion & Patient Care in a Multi-Ethnic Society

30. Your
culture
Their
culture
Things you
notice about
them
Henley, A & J.Schott.(1999) Culture, Religion & Patient Care in a Multi-Ethnic Society
When Cultures Meet

31. Your
culture
Their
culture
Things you
notice about
them
Things they
notice about
you
Henley, A & J.Schott.(1999) Culture, Religion & Patient Care in a Multi-Ethnic Society
When Cultures Meet

32. Your
culture
Their
culture
Things you
notice about
them
Things they
notice about
you
Henley, A & J.Schott.(1999) Culture, Religion & Patient Care in a Multi-Ethnic Society
Things neither of you notice
When Cultures Meet

33. Inclusion De-railers
 People like us
 Assumptions
 Unconscious Bias

34. Bias doesn’t make you prejudiced,
it makes you human.

35. Bias doesn’t make you prejudiced,
it makes you human.
Even people who consciously reject
negative stereotypes, can still hold
these at an unconscious level.

36. https://implicit.harvard.edu/implicit/

37. Inclusion De-railers
 People like us
 Assumptions
 Unconscious Bias
 Cultural norms

38. If you can’t say
something nice,
don’t say
anything at all…
The squeaky
wheel gets the
oil…
The loudest
duck gets
shot…

39. Inclusion Champions

40. Inclusion Champions
 Model from the Top

41. The world is a dangerous place,
not because of the people who are evil,
but because of the people
who don’t do anything about it.
~ Albert Einstein

42. Inclusion Champions
 Model from the Top
 Find Common Ground

43. Inclusion Champions
 Model from the Top
 Find Common Ground
 Little Things Matter

44. Thankyou Thankyou Thank you very much thanks thankyou
thankyou thank you very much Thankyou Thankyou Thank
you very much thanks thankyou thanks thank you very much
Thankyou Thankyou Thank you very much thanks thankyou
thanks thank you very much Thankyou Thankyou Thank you
very much thanks thankyou thanks thank you very much
Thankyou Thankyou Thank you very much thanks thankyou
thanks thank you very much Thankyou Thankyou Thank you
very much thanks thankyou thanks thank you very much
Thankyou Thankyou Thank you very much thanks thankyou
thanks thank you very much Thankyou Thankyou Thank you
very much thanks thankyou thanks thank you very much
Thankyou Thankyou Thank you very much thanks
What’s the nicest thing
anyone’s done for you this week?

45. Watch your Micro-messages

46. Micro-messages: little things matter
micro-affirmations micro-inequities
Mary P. Rowe, PhD. Micro-Affirmations & Micro-Inequities MIT. 2008.

47. Micro-messages: little things matter
micro-affirmations
• nods & smiles
• introductions
• asking for opinions
• checking name spelling &
pronunciation
• welcoming partners
micro-inequities
Mary P. Rowe, PhD. Micro-Affirmations & Micro-Inequities MIT. 2008.

48. Micro-messages: little things matter
micro-affirmations
• nods & smiles
• introductions
• asking for opinions
• checking name spelling &
pronunciation
• welcoming partners
micro-inequities
• rolling of eyes
• mispronounced names
• names left off lists
• wrong food provided
• cutting off ideas
• attributing to others
Mary P. Rowe, PhD. Micro-Affirmations & Micro-Inequities MIT. 2008.

49. Watch your Micro-messages
Listen with TING

50. TING
聽

51. TING
聽
Your MIND to
understand the words

52. TING
聽
Your EYE to
observe the
nonverbal
messages
Your MIND to
understand the words

53. TING
聽 Your HEART
to understand
the feelings of
the speaker
Your EYE to
observe the
nonverbal
messages
Your MIND to
understand the words

54. TING
聽
Your EAR
to hear
the words
Your HEART
to understand
the feelings of
the speaker
Your EYE to
observe the
nonverbal
messages
Your MIND to
understand the words

55. Watch your Micro-messages
Listen with TING
Check expectations
- What does being on time mean to you?
- How do you ask for help?
??

56. Inclusion Champions
 Model from the Top
 Find Common Ground
 Little Things Matter
 Reframe Political Correctness

57. PC
redefined
Personal
Courtesy
Public
Civility
Professional
Competence
Thanks to Charmaine Poutney

58. Inclusion Champions
 Model from the Top
 Find Common Ground
 Little Things Matter
 Reframe Political Correctness
 Is it a Difference that Makes
a Difference?

60. Is it a difference
that makes a difference?
Health & Safety Productivity
Legality Cost
... ‘because I don’t like it’
is not a good enough
reason…!

61. ‘I don’t like
that man.
I must get to
know him
better’.
Abraham Lincoln
US President 1861-1865

62. Inclusion
is everyone’s
responsibility

63. www.jennymagee.com
Thank you!