The document discusses challenges organizations face with legacy information management systems, including disconnected systems, time spent searching for information, and new compliance mandates. It proposes modernizing content management through a smarter approach that unlocks information, uses AI to enrich metadata and recognize patterns, and bridges existing content silos. The modern content management solution discussed would help reduce costs and risks while meeting customers' changing needs.

1. HowtoSolve4
CommonChallenges
ofLegacyInformation
Management

2. 20+yearsof Enterprise
Information Managementand
nothing hasreally changed.

3. Organization’s systems are not fully connected to each other
Time spent daily looking for information
See the potential of
AI to automate
mundane tasks
*Results of a November 2019 survey of UK Financial Services companies
Believe their organization
lacks the skills to
capitalize on AI
Average
number
of solutions
60% 60%
Theold way of
managing content &
dataisn’t really
working anymore.

4. 4KeyReasonstoModernize
1
2
4
3
Smartercontentunlocksinformation
Moderncontentismorethandocuments&scannedimages
Newcompliancechallengesforoldinformation
Everyjourneytothecloudisdifferent

5. 4KeyReasonstoModernize
1
2
4
3
Smartercontentunlocksinformation
Moderncontentismorethandocuments&scannedimages
Newcompliancechallengesforoldinformation
Everyjourneytothecloudisdifferent

6. Enabling
Intelligent
Information
Management
6
Information=data+content
Readily accessible Contextual
Available anywhere Governed & secure

7. 7
ThePromiseof
Artificial
Intelligence
1 Recognize content types
4 Predictively deliver information
7 Identify outlying data points
2 Extract data from content
5 Analyze usage and importance
3 Enrich content metadata
6 Recognize patterns and connections
Understandcontentand
dataaswellasa
knowledgeablehuman,
butatscale.

8. Land Vehicle Vehicle Car Motor Vehicle
Automotive Tire Tire Pickup Truck
Ford Motor Company Ford F-Series Rim
Automotive DesignFord Wheel Bumper
Automotive Wheel System Fender Truck
Hardtop Automotive Exterior Ford F-350
Sport Utility Vehicle Ford Super Duty Hood
GenericAI=GenericData
Note:Depictsactual datageneratedfromFordimagebyGoogleCloudVisionAPIservice
Demos capability of AI/ML
cloud services to apply data to
assets
Generally useful in increasing
findability and reuse of asset
Relevancy and accuracy of
the model is inherently limited
1
2
3
Model returns a set of labels
lacking business-critical data
elements
4

9. Business-SpecificAI=Information
Brand: Ford
Model: F-150
Trim: Limited
Color: Agate BlackWheel: 22” Chrome
Cab: SuperCrew
Setting: Boats, Nautical, Sunset
Bed: 5.5’
Custom models produce much
more relevant data values
1
True entity extraction enables
greater level of automation
2
Business value inherently
increases with specificity of the
data generated
3

10. 4KeyReasonstoModernize
1
2
4
3
Smartercontentunlocksinformation
Moderncontentismorethandocuments&scannedimages
Newcompliancechallengesforoldinformation
Everyjourneytothecloudisdifferent

11. Yesterday’sContent
Challenge

12. ModernContentBrings
NewChallenges

13. 13
ModernContent

14. 4KeyReasonstoModernize
1
2
4
3
Smartercontentunlocksinformation
Moderncontentismorethandocuments&scannedimages
Newcompliancechallengesforoldinformation
Everyjourneytothecloudisdifferent

15. ModernCompliance
Mandates
§ General Data Protection Regulation (GDPR)
§ CaliforniaConsumerPrivacy Actof 2018
§ Insurance Conduct of Business (UK)
§ ADA, UK Equality Act, EU Codes
“GDPR went into effect in May 2018 and
requires consent from consumers
before their data may be used. Among
numerous protections, consumers will
need to be informed if their data is
moved outside the European Union,
havetherighttobe“forgotten,” and
will be given a chance to contest the use
of automated algorithms.
Violations come with serious fines—up
to 4 percent of a company’s worldwide
net sales.
-Deloitte,2019InsuranceOutlook

16. UnlockingCritical
CustomerInformation
16
BridgeExisting
ContentSilos
UnbindCustomer
Communications
AutomateRetention
&Archiving
SignificantlyReduce
Costs&Risk

17. 4KeyReasonstoModernize
1
2
4
3
Smartercontentunlocksinformation
Moderncontentismorethandocuments&scannedimages
Newcompliancechallengesforoldinformation
Everyjourneytothecloudisdifferent

18. Customersare
DemandingChoice
§ No longer on-premises vs. cloud
§ No “one size fits all”
§ Self-managed vs. vendor-managed
§ Hybrid configurations due to regulations
§ Need to support customer preferences

19. CloudArchitecture
Matters
§ Individually scalable services
§ Elastic scaling for peak volumes
§ Multi-tier archiving support
§ Serverless scalability for compute-intensive
activities
§ Edge caching and CDNs for global delivery
§ Open architecture to support customer
preferences

20. Somerealcustomer
examples

21. Challenges
§ Growing volume of documents spread across different
locations & systems
§ Increasing security & regulatory compliance mandates
§ Lack of resource to develop homegrown solution
§ Rapid growth further exacerbating issues
Solution
§ Migrate 2.5B documents to Nuxeo Platform
§ Replace legacy ECM systems
§ Seamlessly integrate to existing customer service systems
Benefits
§ Substantial cost reduction
§ New mobile app for personalized statement delivery
§ Prompt response to Subject Access Requests (SARs)
§ Foundation for ongoing digital transformation (agile/DevOps)
Future-ProofApps at a
TopUKbank

22. Challenges
§ Legacy systems: expensive and difficult to maintain
§ 2 billion objects
§ 30,000 users across seven different lines of business
Solution
§ Data extraction through APIs
§ Architectural design for vendor abstraction via an API service
layer
Benefits
§ Significant TCO reduction
§ Able to manage rich media as well as documents
§ Information management team gained strategic value inside
the organization
Howthe“FileCabinet”
becameStrategicata
Top-10Insurer

23. HowdoIgettherefrom
here?

24. Connect Consolidate
Connect to existing data
and content sources
Migrate content and
retire legacy systems
KeyBenefits:
§ Integrate multiple repositories
§ Extend value of existingsystems
§ Rapid ROI
§ Quicklyestablishconsistent
foundationfor modernization
KeyBenefits:
§ Reduce reliance onlegacy
systems
§ Decrease total cost of
ownership(TCO)
§ Support cloud initiatives
§ Single, future-proof platform
time
ARationalApproachtoModernization

25. Questions?

26. Read the complimentary Gartner Magic
Quadrant to help you evaluate vendors’
ability to deliver Content Services Platforms
(CSPs) that enable and empower digital
business.
https://www.nuxeo.com/resources/gartner-magic-
quadrant-content-services-platforms/