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Case Management Framework

Alexandre Russel




                            1
What is  Cas e Management  ?

●   Insurance claim management


●   Question/Answer from government to
    assembly


●   Contract management


                                         2
Why a Framework  ?
    Common Objec ts


●   Mailboxes


●   Case


●   CaseItem

                      3
Why a Framework  ?
    Common Func tionalities


●   Mailbox-based security


●   Distribution Service


●   Content Routing

                              4
5
What is  a Mailbox   ?

●   Access to Case


●   Synchronisation with user directory


●   Hierarchy of Mailboxes



                                          6
7
Cas e and Cas eItem
●   A Case is a container for a CaseItem


●   A CaseItem can be folderish


●   CaseItem and Case store list of all
    recipients


●   CaseItem can persist inside or outside of a
    Case
                                                  8
9
Cas e and Cas eLink

●   CaseLinks are objects inside mailboxes


●   CaseLink points to a Case


●   CaseLinks show Mailbox Content in a single
    query


                                                 10
CMF Servic es

●   Send case from mailbox to mailbox


●   Manages security through listener


●   Search/create/delete mailboxes



                                        11
12
What is  Content Routing   ?

●   A user can create a process


●   A process is a set of steps


●   A step runs an automation chain



                                      13
14
15
16
Why Content Routing   ?

●   User defined process


●   Routes are documents => versioning and
    copy/paste of partial route becomes trivial


●   No need for a third party library


                                                  17
18
Why CMF   ?

●   This is Nuxeo


●   Mature functionalities


●   Configurable with Nuxeo Studio



                                     19
What's  next  ?

●   CMF 2.0 to align with Nuxeo 5.4


●   Tomcat distribution


●   Content Routing in DM



                                      20
Thank you!




             21

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