Insights about Internal Corporate Communications 2020

1. EXPLORINGINTERNAL CORPORATECOMMUNICATIONS2020

3. Relations Perceptions Society Attitudes Processes Behaviour People Challenges SHIFTSWE CAN SEE

4. People Business Technology CATALYTIC INTERACTIONOF TRENDS

5. People Business Technology CATALYTIC INTERACTIONOF TRENDS

6. TRENDSTECHNOLOGY Real-Time Mobile Apps Internet of Things Cloud Computing Battery Life Services Location Awareness Augmented Reality Media Convergence MOBILITY

7. YESTERDAY

8. TODAY

9. TOMORROW

10. TRENDSPEOPLE Collaboration Community Crowdsourcing Membership Dialogue Sharing Influence Engagement TRIBE

11. YESTERDAY

12. YESTERDAY

13. TODAY

15. TOMORROW

17. TOMORROW

18. Doing Business in an Integrated World TRENDSBUSINESS Innovation Speed Globalization Coordination Operational Excellence The Creative Class Self Organization

19. THE EDGE OF CHAOS

20. ...problems are interconnected; they cross-organizational and jurisdictional boundaries, and they are inter-organizational. No single agency, organization, jurisdiction, or sector has enough authority, influence, or resources to dictate visionary solutions. Some problems are interconnected; they cross-organizational and jurisdictional boundaries, and they are inter-organizational. No single agency, organization, jurisdiction, or sector has enough authority, influence, or resources to dictate visionary solutions... Inspired from Jeffrey S. Luke, 1998

21. THE COST OF MANAGING Value of managing Activities whose costs are higher than the potential value for both firms and markets simply do not happen. VALUE Current cost of managing ”MOST THINGS REMAIN UNDONE” Clay Shirky ”Here Comes Everybody” 2008

22. ...we have generated a fantastic creative potential but lack the social and economic systems to maintain and harvest... Inspired from Richard Florida The Rise of the Creative Class (2001)

23. Most good ideas came from people who were bridging ”structural holes”, which is to say people whose immediatesocial network included employees outside their department…. Ronald Burt The social origin of good ideas

24. THE LONG TAIL Most smart people do not work for you... The wisdom of crowds...

26. The moving of Knowledge Velocity Viscosity When tacit and explicit Knowledge meet Conditions for Knowledge Management and Knowledge Work

27. SELF ORGANIZING SYSTEMS AND PROCESSES

28. A SCHOOL OF FISH

30. Successful leadership in an integrated world has the difficult challenge of solving complex, boundariless problems in highly interconnected political and interorganizational contexts in which authority is shared and power is fragmented. Such leadership is essentially nonhierarchical and occurs outside organizational boundaries. Inspired from Jeffrey S. Luke, Catalytic Leadership 1998

31. The solutions meant to meet the requirements of tomorrow is unfortunately often meet by the criteria of yesterday. What got the job done will not get the job done. ”If you always do what you always did, you will always get what you always got!”

32. People Business Technology CATALYTIC INTERACTIONOF TRENDS

33. Things we do a lot of in 2020 are things we do today, but we do more, more often, with more people, in more situations, for more purposes, and effortless

35. HERE THERE SYNCH. ASYNCH.

36. One2Many One2One Many2One Many2Many Com munica tion

38. 7 INSIGHTS FOR A 20/20 VISION

39. PROVIDING not finding

40. PROVIDING not finding

41. WORK SPACE not work place

42. WORK SPACE not work place

44. CONTEXT not the media

46. COOR DINATING not ordinating

48. INVITING not excluding

50. CROWD PLEASING not crowd control

52. OMNIPRESENCE TECHNOLOGY PEOPLE BUSINESS CORPORATE COMMUNICATIONS