8. 2005 CRM Specs Native Clients
All applications will be Web
based:
Or will they?
when all software will be
delivered over the internet.
Does the arrival of Google Apps
Premier Edition signal the death
of desktop software dinosaurs like
Microsoft Office? - Wired
Magazine
In three to five years, all
applications will be
delivered this way. -
Phil Robinson, SVP
SalesForce.
9. While RIM + Windows Mobile + Palm Losing Share
USA Mobile Internet Usage Share by Smartphone Opearting System
4/08 - 2/10
100% 3%
7%
12%
20%
80% 8%
14% 6% 42%
32% 23% 4%
17% 13%
19% 12%
60% 31%
2%
7%
27%
40%
46% 59% 60%
31% 51% 55%
44%
20%
29%
8%
6%
0%
4/08 6/08 8/08 10/08 12/08 2/09 4/09 6/09 8/09 10/09 12/09 2/10
Symbian iPhone RIM Windows Palm Hiptop Android
Note: Usage share represents % of total ad requests coming from the operating system, data may not be representative.
Source: AdMob, 2/10. 44
10. Change From 2005 to Today
2005 Today
MySpace, digg FaceBook, Twitter
SaaS Cloud
Web Browser Native Apps
22. CRM Made Social: Team Collaboration
Enhanced Activity Streams
Better Team Collaboration
Track all team activities for leads, cases,
contacts and opportunities
Subscribe to favorite leads, cases , contacts
and opportunities
Reply to or delete specific Activity Streams
More Admin controls
23. CRM Made Social: Twitter and Facebook
Activity Streams
Social Streams
Admin can enable
or disable
34. SugarCRM Global Open Source CRM Leader
Business
Leading provider of Open Source CRM Software
Founded April 2004 in Cupertino, California
Europe Head Office in Munich, Germany
Market Traction
Award winning products
3rd largest global CRM Provider
800,000+ users, 80,000+ organisations
250+ partners on five continents
Fastest Growing
50%+ billings growth 2010 over 2009
> 9 Million downloads
2,500+ New customers in 80 countries
Leader Position in CRM for
Midmarket - June 2010