How To Survive The Great Digital Migration

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Digital transformation is a top priority for business executives, but most organizations don’t have the skills or know where to go to make sure employees are able to handle the future challenges of digital business. In the midst of this migration to digital, BPM programs are adopting new technologies - such as robotic automation, cognitive intelligence, IoT, and mobile - at a rapid pace to meet the demands of internal and external customers. To capitalize on these new technologies, business process leaders need to build new technology skillsets that prioritize design thinking, digital experimentation, data science, and digital business automation. This session will share next generation strategies and examples for building the future digital workforce.

Direction et management

How To Survive The
Great Digital Migration
April 18, 2017

© 2017 Digital Fast Forward, LLC
75% Of BPM Programs
Won’t Survive The Shift
To Digital

© 2017 Digital Fast Forward, LLCSource: January 2016,“Future Of Jobs” report,World Economic Forum

© 2017 Digital Fast Forward, LLC
“Now we have to compete against
new disruptive startups that are
hiring kids fresh out of college
drinking loads of Mountain Dew!”
(CIO @ Global Insurer)

© 2017 Digital Fast Forward, LLC
Digital
Gold Rush
Digital
Drought
Tech
CX
Startup
Less than 20% of
companies have the
internal skills and
culture needed to
drive digital
innovation.*
*Source: Forrester

© 2017 Digital Fast Forward, LLC
DigitalWorkforce Definition
Technology leaders, practitioners, and
users within an organization who are
empowered to define, shape, and
execute the strategy for engaging and
delighting customers across existing
and emerging digital channels.
Source: Digital FastForward

© 2017 Digital Fast Forward, LLC
“AT&T’s competitors are not just Verizon and Sprint,
but also tech giants like Amazon and Google. For the
company to survive in this environment, [AT&T]
needs to retrain its 280,000 employees so they can
improve their coding skills, or learn them, and make
quick business decisions based on a fire hose of data
coming into the company.”
Source: February 13, 2016 ,“Gearing Up for the Cloud, AT&T Tells Its Works: Adapt, or Else”, NewYork Times article
AT&T Gets It…

© 2017 Digital Fast Forward, LLC
United, not so much…
Source: Providence Journal, Dave Granlund

© 2017 Digital Fast Forward, LLC
DigitalWorkforce Migration
Hire New
Talent
Outsource
Innovation
Reinvent
Workforce

© 2017 Digital Fast Forward, LLC
@passion4process
@passion4digital
@passion4design
@passion4passion

© 2017 Digital Fast Forward, LLC
“How do we shift our entire team of
80 process experts to become
design thinkers?”
(VP of Process @ An African Bank)

© 2017 Digital Fast Forward, LLC
New Challenges, New Tools
Experiment ???
Implement
Agile/
Scrum
Maintain
Water-
scrum-fall

© 2016 Digital Fast Forward, LLC
LearnDesign Validate
Brainstorming,
observation,
hypotheses design
Design sprints,
lean startup, low-
code prototypes
Lean canvas,
objectives and key
results (OKRs)

© 2016 Digital Fast Forward, LLC
It’s not just about
what you learn,
but how you
learn it.

© 2016 Digital Fast Forward, LLCInteractive Immersive

© 2016 Digital Fast Forward, LLC
Case Study: Global Food Company
Big Challenge:
•  Build Digital Center
of Excellence in
Silicon Valley
•  Retrain technology
roles to deliver
digital innovation
Big Results:
•  Tripled volume of
new digital
innovation ideas
•  Accelerated speed
to greenlight digital
projects

© 2017 Digital Fast Forward, LLC
“You want me to
do what?”

© 2017 Digital Fast Forward, LLC
Paths To Digital Innovation
We put together
a digital escape
room…

© 2017 Digital Fast Forward, LLC
…and here’s what we learned
•  People love to have fun while learning
new s#!t
•  Competition drives faster and deeper
learning
•  Groaning zombies create learning froth

© 2017 Digital Fast Forward, LLC
Digital Platforms Must Evolve
To Support Experimentation
Digital
WorkforceAI
Robotics
Low-code
IoT
Mobile
Rapid
Prototyping
OKR
Management
Hypothesis
Boards

© 2017 Digital Fast Forward, LLCSource: Ash Mayura, Lean Stack (www.leanstack.com)

© 2017 Digital Fast Forward, LLC
Let’s help our customers
ﬁnd greener digital
pastures

© 2017 Digital Fast Forward, LLC
Thank
You!
info@digitalfastforward.com
www.digitalfastforward.com
@digitalfastfwd
Thank
You!

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How To Survive The Great Digital Migration

1. How To Survive The Great Digital Migration April 18, 2017

5. © 2017 Digital Fast Forward, LLC Digital Gold Rush Digital Drought Tech CX Startup Less than 20% of companies have the internal skills and culture needed to drive digital innovation.* *Source: Forrester

6. © 2017 Digital Fast Forward, LLC DigitalWorkforce Definition Technology leaders, practitioners, and users within an organization who are empowered to define, shape, and execute the strategy for engaging and delighting customers across existing and emerging digital channels. Source: Digital FastForward

8. © 2017 Digital Fast Forward, LLC “AT&T’s competitors are not just Verizon and Sprint, but also tech giants like Amazon and Google. For the company to survive in this environment, [AT&T] needs to retrain its 280,000 employees so they can improve their coding skills, or learn them, and make quick business decisions based on a fire hose of data coming into the company.” Source: February 13, 2016 ,“Gearing Up for the Cloud, AT&T Tells Its Works: Adapt, or Else”, NewYork Times article AT&T Gets It…

14. © 2016 Digital Fast Forward, LLC LearnDesign Validate Brainstorming, observation, hypotheses design Design sprints, lean startup, low- code prototypes Lean canvas, objectives and key results (OKRs)

17. © 2016 Digital Fast Forward, LLC Case Study: Global Food Company Big Challenge: •  Build Digital Center of Excellence in Silicon Valley •  Retrain technology roles to deliver digital innovation Big Results: •  Tripled volume of new digital innovation ideas •  Accelerated speed to greenlight digital projects

20. © 2017 Digital Fast Forward, LLC …and here’s what we learned •  People love to have fun while learning new s#!t •  Competition drives faster and deeper learning •  Groaning zombies create learning froth

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