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Google Search Engine Marketing

Pornthip Kongchun
Thailand Marketing Manager
Google Southeast Asia

1 August 2009


                             Google Confidential and Proprietary   1
SEM+SEO

                                                             1 + 1 = 3!


%




              F 52%                             64%                                            Branded


                                12%
                                                                                    Natural




Source: Luxury Vehicle Brand Case Study; Google, GSD&M, July 2007         Google Confidential and Proprietary   2
What is Google’s business?

                                 Pay Per Click




    Search Engine Optimization           Google Confidential and Proprietary   3
Precision best when targeting “Moments of Relevance”


      Connect with        Connect with     Connect with
      Consumers           Consumers        Consumers
      When They           When They       When They Go
        Search           Research and     Beyond Sites
                        Pursue Passions
      with Google’s      with Google’s    with Google’s
     Search Solutions   Content Network   Web Utilities




                                             Google Confidential and Proprietary   4
Reach via Search




 Connect with
  Consumers
  When They
 Search Online

  with Google’s
 Search Solutions




                    Google Confidential and Proprietary   5
Reach with Text




  Connect with
   Consumers
   When They
  Research and
 Pursue Passions
  with Google’s
 Content Network




                       Text Ads




                   Google Confidential and Proprietary   6
Reach with Display




  Connect with
   Consumers
   When They
  Research and
 Pursue Passions     Display Ads
  with Google’s
 Content Network




                                   Google Confidential and Proprietary   7
Creative Formats on Google

                                                                                                                                                          Stock Trades From $6.99
                                      E*TRADE FINANCIAL Center                                                                                            Plus 100 Commission-Free Trades.
                                      Visit our Midtown location                                                                                          Open Online at E*TRADE Securities.
                                      300 Park Avenue                                                                                                     ETRADE.com
                                      New York, NY 10022

                                           Local Business Ad
                                      (866) 789-0716
                                      ETRADE.com
                                                                                                                                                          100 No-Commission Trades
                                                                                                                                                          Plus 100 Commission-Free Trades.
                                                                                                                Sponsored Video Ad                               Search Ads
                                                                                                                                                          Open Online at E*TRADE Securities.
                                                                                                                                                          ETRADE.com

                                                                                                                                                          Free Online Bank
                                                                                                                                                          Interest-Bearing Checking with Free
                                                                                                                                                          Online Bill Pay from E*TRADE Bank.
                                                                                                                                                          bank.etrade.com

      Sky
     Scraper




                                                 Click-To-Play                                           [Ad] E*TRADE FINANCIAL
                                                                                                         Open an account Online and             Ads by
                                                   Video Ad                                              Start Investing Today

                                                                                                           Mobile Ad
                                                                                                         ETRADE.com
                                                                                                                                                Google™
                                                                                                         Mobile Web results:
                                                                                                         ‘investing’
                                                                                                         Results 1-10 of about 20,000.
                                                                                                         1 Investing and CNBC – MSN Money
                                                                                                         Investing and CNBC features
                                                                                                         investment tools like stock quotes,
                                                                                                                                                      Print and
                                                                                                         charts, a portfolio manager and much
                                                                                                         more. Plus business and financial
                                                                                                         news and commentary ...
                                                                                                         usmoneymobile.msn.com/ - 28k - Sep
                                                                                                                                                      Audio Ads



 Stock Trades From $6.99              QQQ Moves to NASDAQ                  Trade Stocks for $4             INVESTools
 Plus 100 Commission-Free Trades.     Visit for a QQQ Prospectus, a UIT.   No Account Minimums.            Learn the 5-Step Formula to
 Open Online at E*TRADE Securities.
 ETRADE.com
                                       Content-Targeted Text Ads
                                      ALPS Distributos Inc., distributor
                                      www.nasdaq.com/qqq
                                                                           Start Trading Online Today!
                                                                           www.sharebuilder.com
                                                                                                           trade stocks with confidence
                                                                                                           www.investools.com




                                                                                                                                                     Google Confidential and Proprietary        8
Google & Your Advertising Goal

             F         F                                  ROI

     F       F        Content                        Cost/
 /       Content      Network                      Impression
                    (    F    )     /        F    (F /        )

                   Google Search
                                                     Cost/
                         +         Conversion
                                                   Conversion
                     Content         (    )
                                                   (F /      )
                     Network
                   Google Search   Registration
     F Lead              +         Phone Call      Cost/ Action
                     Content        Download      ( F / Action)
                     Network         Signup

                                                    Google Confidential and Proprietary   9
4   F   Google AdWords




                  Google Confidential and Proprietary   10
F F


      Google Confidential and Proprietary   11
Insight –   F F   F




                      Google Confidential and Proprietary   12
Action –   F F   F   ( F F )




                      Google Confidential and Proprietary   13
Google Confidential and Proprietary   14
“What is going to make a user want to click on the ad?”



                                      • Ad Title: F keywords
                                                 F

                                      •          F        F  Ad title
                                             Keywords           F
                                                   Call to action F
                                               ,        ,         ,


                                      •          AdWords Editorial
                                          Guidelines




                                                 Google Confidential and Proprietary   15
F
    Google Confidential and Proprietary   16
F




    Google Confidential and Proprietary   17
F




Where to show my ads
Show ads on Google and the
      Search Network
      Content Network

                       Google Confidential and Proprietary   18
F




    Google Confidential and Proprietary   19
• 33%           F      United States    Brazil
• Spain, India, United Kingdom, Turkey and Mexico


                                                    Google Confidential and Proprietary   20
Action –                    F

                                         Target Mexico

• Allocate               Target US.
                     F                   Target Turkey
•            F
    Target
      ROI        F
                         Target Brazil   Target Spain



                                          Target India
                         Target ROW

                                          Target UK.

                                              Google Confidential and Proprietary   21
Insight –   F F




                  Google Confidential and Proprietary   22
Action –   F Ad Scheduling




                             Google Confidential and Proprietary   23
Insight –   F




                Google Confidential and Proprietary   24
Action – Ad Scheduling




                         Google Confidential and Proprietary   25
Google Confidential and Proprietary   26
Google & Sales Generation - ROI




        ROI:
 •              /
 •                       /
 Note:
 • Conversion Tracking – Google Free Tool
 • Analytics Goals – Google Analytics Feature

                                                Google Confidential and Proprietary   27
Basic Definition: CTR


                       CTR: clickthrough rate



Impression: The appearance of your ad on Google or one of our partner
                               sites
             Clicks
                          = CTR (expressed as %)
         Impressions




                                                     Google Confidential and Proprietary   28
CTR Examples

        CTR is how Google measures relevance




                              20 clicks
  Example Advertiser A:                      = 0.02 = 2%
                          1000 impressions




                               3 clicks
  Example Advertiser B:                      = 0.03 = 3%
                          100 impressions



                                                 Google Confidential and Proprietary   29
F Conversion Tracking
Nicole, an internet
shopper, searches on
Google.com for “Spa            Nicole clicks on Ad, Google              Initiated by the Ad Click,
resort in Pattaya”             counts the Click, she lands              Google drops a cookie to
                               on http://www.eravana.com                Nicole’s browser, and in this
                                                                        way, *remembers* this Ad
                                                                        Click for next 30 days.




       Google records 1                                                    Nicole browses, books two
       Conversion,                                                         nights of “Sense of Living
       reflected on the date                                               Villa” on ‘thank-you’ page
       of Nicole’s most                                                    after completing purchase.
       recent Ad Click.
                                   Google finds cookie
                                   ID of Nicole’s most
                                   recent Ad Click.


                                                             Shopping for Eravana

                                                                         Check-out Page
                                                                                    Google Confidential and Proprietary   30
                                                                                          Thank You Page
What Questions Do You Have?




                        Google Confidential and Proprietary   31

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Google Ad Words for TARAD Award 10809 V2

  • 1. Google Search Engine Marketing Pornthip Kongchun Thailand Marketing Manager Google Southeast Asia 1 August 2009 Google Confidential and Proprietary 1
  • 2. SEM+SEO 1 + 1 = 3! % F 52% 64% Branded 12% Natural Source: Luxury Vehicle Brand Case Study; Google, GSD&M, July 2007 Google Confidential and Proprietary 2
  • 3. What is Google’s business? Pay Per Click Search Engine Optimization Google Confidential and Proprietary 3
  • 4. Precision best when targeting “Moments of Relevance” Connect with Connect with Connect with Consumers Consumers Consumers When They When They When They Go Search Research and Beyond Sites Pursue Passions with Google’s with Google’s with Google’s Search Solutions Content Network Web Utilities Google Confidential and Proprietary 4
  • 5. Reach via Search Connect with Consumers When They Search Online with Google’s Search Solutions Google Confidential and Proprietary 5
  • 6. Reach with Text Connect with Consumers When They Research and Pursue Passions with Google’s Content Network Text Ads Google Confidential and Proprietary 6
  • 7. Reach with Display Connect with Consumers When They Research and Pursue Passions Display Ads with Google’s Content Network Google Confidential and Proprietary 7
  • 8. Creative Formats on Google Stock Trades From $6.99 E*TRADE FINANCIAL Center Plus 100 Commission-Free Trades. Visit our Midtown location Open Online at E*TRADE Securities. 300 Park Avenue ETRADE.com New York, NY 10022 Local Business Ad (866) 789-0716 ETRADE.com 100 No-Commission Trades Plus 100 Commission-Free Trades. Sponsored Video Ad Search Ads Open Online at E*TRADE Securities. ETRADE.com Free Online Bank Interest-Bearing Checking with Free Online Bill Pay from E*TRADE Bank. bank.etrade.com Sky Scraper Click-To-Play [Ad] E*TRADE FINANCIAL Open an account Online and Ads by Video Ad Start Investing Today Mobile Ad ETRADE.com Google™ Mobile Web results: ‘investing’ Results 1-10 of about 20,000. 1 Investing and CNBC – MSN Money Investing and CNBC features investment tools like stock quotes, Print and charts, a portfolio manager and much more. Plus business and financial news and commentary ... usmoneymobile.msn.com/ - 28k - Sep Audio Ads Stock Trades From $6.99 QQQ Moves to NASDAQ Trade Stocks for $4 INVESTools Plus 100 Commission-Free Trades. Visit for a QQQ Prospectus, a UIT. No Account Minimums. Learn the 5-Step Formula to Open Online at E*TRADE Securities. ETRADE.com Content-Targeted Text Ads ALPS Distributos Inc., distributor www.nasdaq.com/qqq Start Trading Online Today! www.sharebuilder.com trade stocks with confidence www.investools.com Google Confidential and Proprietary 8
  • 9. Google & Your Advertising Goal F F ROI F F Content Cost/ / Content Network Impression ( F ) / F (F / ) Google Search Cost/ + Conversion Conversion Content ( ) (F / ) Network Google Search Registration F Lead + Phone Call Cost/ Action Content Download ( F / Action) Network Signup Google Confidential and Proprietary 9
  • 10. 4 F Google AdWords Google Confidential and Proprietary 10
  • 11. F F Google Confidential and Proprietary 11
  • 12. Insight – F F F Google Confidential and Proprietary 12
  • 13. Action – F F F ( F F ) Google Confidential and Proprietary 13
  • 14. Google Confidential and Proprietary 14
  • 15. “What is going to make a user want to click on the ad?” • Ad Title: F keywords F • F F Ad title Keywords F Call to action F , , , • AdWords Editorial Guidelines Google Confidential and Proprietary 15
  • 16. F Google Confidential and Proprietary 16
  • 17. F Google Confidential and Proprietary 17
  • 18. F Where to show my ads Show ads on Google and the Search Network Content Network Google Confidential and Proprietary 18
  • 19. F Google Confidential and Proprietary 19
  • 20. • 33% F United States Brazil • Spain, India, United Kingdom, Turkey and Mexico Google Confidential and Proprietary 20
  • 21. Action – F Target Mexico • Allocate Target US. F Target Turkey • F Target ROI F Target Brazil Target Spain Target India Target ROW Target UK. Google Confidential and Proprietary 21
  • 22. Insight – F F Google Confidential and Proprietary 22
  • 23. Action – F Ad Scheduling Google Confidential and Proprietary 23
  • 24. Insight – F Google Confidential and Proprietary 24
  • 25. Action – Ad Scheduling Google Confidential and Proprietary 25
  • 26. Google Confidential and Proprietary 26
  • 27. Google & Sales Generation - ROI ROI: • / • / Note: • Conversion Tracking – Google Free Tool • Analytics Goals – Google Analytics Feature Google Confidential and Proprietary 27
  • 28. Basic Definition: CTR CTR: clickthrough rate Impression: The appearance of your ad on Google or one of our partner sites Clicks = CTR (expressed as %) Impressions Google Confidential and Proprietary 28
  • 29. CTR Examples CTR is how Google measures relevance 20 clicks Example Advertiser A: = 0.02 = 2% 1000 impressions 3 clicks Example Advertiser B: = 0.03 = 3% 100 impressions Google Confidential and Proprietary 29
  • 30. F Conversion Tracking Nicole, an internet shopper, searches on Google.com for “Spa Nicole clicks on Ad, Google Initiated by the Ad Click, resort in Pattaya” counts the Click, she lands Google drops a cookie to on http://www.eravana.com Nicole’s browser, and in this way, *remembers* this Ad Click for next 30 days. Google records 1 Nicole browses, books two Conversion, nights of “Sense of Living reflected on the date Villa” on ‘thank-you’ page of Nicole’s most after completing purchase. recent Ad Click. Google finds cookie ID of Nicole’s most recent Ad Click. Shopping for Eravana Check-out Page Google Confidential and Proprietary 30 Thank You Page
  • 31. What Questions Do You Have? Google Confidential and Proprietary 31