3. Strategic Planning Performance Measures
Step 1: Connect Strategic Planning and Step 1: Measure Performance for Results
Organizational Results • Understand why you should measure performance in
• Discover why traditional strategic planning processes your agency
often fall short of delivering results • Implement the four criteria of effective performance
• Identify the characteristics and requirements of measurements systems
successful strategic plans, planning processes • Illustrate the linkages between daily activities
and implementation and outcomes
• Receive updates on the latest government
performance mandates Step 2: Identify Characteristics of Effective
Performance Management Systems
Step 2: Identify the Seven Strategic Elements of • Understand the 8 critical success factors for effective
Results Oriented Agencies performance management systems
• Establish clear linkages to provide a visible chain of • Increase data availability and make sure the data is
evidence to current agency value readily accessible
• Measure the importance and relative impact of • Manage and Analyze data in a uniform and
agency strategies consistent manner
• Clearly communicate agency priorities and goals to
all stakeholders Step 3: Understand Logic Models
• Define the relationship between outcomes, measures,
Step 3: Evaluate Strategy and Assess activities, outputs and inputs
Stakeholder Involvement • Develop a framework and a process for planning,
• Conduct a SWOT analysis to analyze internal and management and evaluation
external factors • Provide a structure for understanding the situation that
• Solicit stakeholder input for your strategic drives the need for an initiative 3
planning process
• Identify all parties impacted by adopting new strategies Step 4: Identify Outcomes and Intermediate Outcomes
and define a way to engage stakeholders • Develop end outcomes that are grounded in mission and
statute and that assess progress toward strategic goals
Step 4: Conduct the Strategic Planning Process • Measure only the things you can count rather than
• Develop results-oriented strategies to achieve things that are strategically important
departmental outcomes • Use the SMART framework to develop
• Develop statute-based mission statements and effective outcomes
customer focused values
• Assess internal & external factors affecting agency’s Step 5: Develop Measures and Metrics
delivery of outcome • Create meaningful measures useful for decision makers
and other stakeholders
Step 5: Implement and Manage Strategic Plans: Best • Develop clear measures that tells your departments story
Practices in Government Strategic Planning
• Create relevant measures that do not become obsolete
• Conduct an organizational readiness assessment to too early
target barriers to change
• Define role for and appoint an external performance Step 6: Narrow Casting and Targeting
advisory panel • Set targets for your chosen measures
• Appoint initiative owners to keep strategic initiatives • Establish desired results within a specific timeframe
on track
• Understand the four attributes of a quality target
Step 7: Manage through Measures
• Use measures to manage and motivate employees
• Manage your budget based on performance measures
• Develop performance-based statements of works to
manage contracts
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4. How to Register
One Two Three Four
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at Call customer service at: Fill out this page and Fill out this page and mail
PerformanceInstitute.org/elearning 800-395-5914 fax to: 800-759-7179 to: 805 15th Street NW
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Registration Form Tuition
Strategic Planning $799
Yes! Register me for the Strategic Planning eLearning Course. Performance Measures $699
Yes! Register me for the Performance Measures eLearning Course. Both Courses $1450
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