Ce diaporama a bien été signalé.
Nous utilisons votre profil LinkedIn et vos données d’activité pour vous proposer des publicités personnalisées et pertinentes. Vous pouvez changer vos préférences de publicités à tout moment.
HOW TO MASTER DIFFICULT
CONVERSATIONS AT WORK
As a leader,
think about
your overall
role and
responsibilities.
What do you
think is your
hardest task?
What are you
most reluctant
to do?
What do you
think is the most
challenging
situation when
it comes to your
team members?
For us it’s
having difficult
conversations
with employees.
And although
confronting
someone about
their performance
or behavior is not
a piece of cake...
Handling these
conversations
well is a crucial
part of helping
your employees
and company
grow.
So, where do you start?
We propose this acronym:
G R O W
for
goalsG
Start every difficult conversation by
stating its purpose.
Reassure your
employee that
they are not
losing their job
and that you
are genuinely
there to help
them improve.
“Hi Chris, I’ve called for this meeting to work
out some ways that we can improve the way
you have been communicating with...
“Hi Chris, something has come to my
attention lately - your teammates have been
complaining that you have been
uncooperati...
for
reality
State the facts about person’s behavior
or performance.
R
Be truthful without
demeaning the
person or
personalizing
the feedback.
Give a general
area that can be
improved with
spec...
Say something like:
“You can work on the quality of your code -
this recent project had 14 peer reviews and
comments menti...
Be specific about
their shortcomings
and set expectations
for improvement.
O
for
options
Lay out a few options for the person to
improve.
Think of a
few different
ways that a
person can
improve their
performance
or behavior.
Focusing on and
discussing possible
solutions rather
than a problem is
key here!
for
willingnessW
Ask the person what they would do and give
them time to respond.
This is the most
important part!
Ask the person
what would he
or she would be
willing to do.
Let them think -
don’t force a
decision.
Then, ask yourself:
Where is their willingness coming from?
Is it sincere or out of fear?
Next, follow up
with the agreement.
Don’t leave things
hanging.
Practice these
steps when having
your difficult work
conversations.
Also, keep
these things in
mind when the
time comes:
Don’t be afraid to
tell the truth!
courage
Think about
your fears
about this
difficult
situation.
Move past
them and be
courageous!
it's possible to speak
the truth while still
considering the other
person’s feelings.
care
Look at every
individual’s past
and characteristics,
their weaknesses
and strengths, what
is happening outside
of work, an...
Learn to forgive
yourself.
forgive
We may not
always make
the right decision,
even if it is the
best decision.
Take this path
of loving leadership.
Lead by caring for others
while continuing to make
the right decisions for
the company’s success.
It takes more time and e...
Let us know what are your
tips for having challenging
conversations at work!
Read the full article here:
https://piktochar...
How to Master Difficult Conversations at Work – Leader’s Guide
Prochain SlideShare
Chargement dans…5
×

How to Master Difficult Conversations at Work – Leader’s Guide

26 621 vues

Publié le

Confrontation and having difficult conversations with employees is one of the hardest jobs of a leader. Learn how to approach them using the GROW acronym:

G is for Goals
Start every difficult conversation by stating its purpose

R is for Reality
State the reality of how the person is performing or how he or she is behaving.

O is for Options
Lay out a few options to help this person improve.

W is for Willingness
Ask this person what they would do and give them time to respond

Here's the full article about it: https://piktochart.com/blog/master-difficult-conversations

Let us know how you approach difficult conversations!

Publié dans : Direction et management
  • How to get your ex back and save your relationship or marriage! contact: Unityspelltemple@gmail.com , Is certainly the best spell caster online, and his result is 100% guarantee. I'm so excited my boyfriend is back after he left me for another girl. After 4 years of relationship with my boyfriend, he broke up me and brought in another Girl, i did all i could to get him back but all proved abortive, I was really upset and i needed help, so i searched for help online and I came across a website that suggested that Dr Unity can help get ex back fast. So, I felt I should give him a try. I contacted him and he told me what to do and i did it then he did a (Love spell) for me. 28 hours later, my boyfriend really called me and told me that he miss me so much, So Amazing!! So that was how he came back that same day,with lots of love and joy,and he apologized for his mistake, and for the pain he caused me . Then from that day, Our relationship was now stronger than how it were before, All thanks to Dr Unity. he is so powerful and i decided to share my story on the internet that Dr.Unity real and powerful spell caster who i will always pray to live long to help his children in the time of trouble, if you are here and you need your Ex back or your husband moved to another woman, do not cry anymore, contact this powerful spell caster now. Here’s his contact: Email him at: Unityspelltemple@gmail.com , you can also call him or add him on Whats-app: +2348071622464 , you can also visit his website: https://urgentspell.blogspot.com.
       Répondre 
    Voulez-vous vraiment ?  Oui  Non
    Votre message apparaîtra ici
  • How To Get Your Ex-Lover Back Fast Contact: Unityspelltemple@gmail.com ,Is certainly the best spell caster online, and his result is 100% guarantee. Thanks to Dr.Unity for bring back my Ex boyfriend after he left me for another Girl. My Names is Cierra Watson from UK a banker by Profession, After being in relationship with Brown for 3 years, he broke up with me, I did everything possible to bring him back, but all was in vain. I wanted him back so much because of the love I have for him, I begged him with everything, I made promises but he refused. I explained my problem to someone online and she suggested that I should contact a spell caster that could help me cast a spell to bring him back but I am the type that don't believed in spell, I had no choice than to try it, I search for real and powerful spell caster and i came across a website that suggested that Dr.Unity can help get ex back fast and stop a divorce or breakup and so on , So I felt I should give him a try. I contacted him and he told me what to do and i did it then he did a (return Love spell) for me. 28 hours later, my boyfriend( Brown )came back to me crying and begging for my forgiveness. Today I'm so happy to recommend this great spell caster to anyone that truly needs an urgent solution to his or her broken relationships and marriage. Simply contact the great "Dr.Unity" If you have any problem contact him and i guarantee you that he will help you., email him at: Unityspelltemple@gmail.com , you can also call him or add him on Whats-app: +2348071622464 , you can also visit his website:https://urgentspell.blogspot.com.
       Répondre 
    Voulez-vous vraiment ?  Oui  Non
    Votre message apparaîtra ici
  • Excellent tips there my friend it really makes sense. This is what is working for me. http://bigdigitallifestyle.net/make-500-weekly-with-yoonla
       Répondre 
    Voulez-vous vraiment ?  Oui  Non
    Votre message apparaîtra ici
  • ادوات الاشهار والتسويق الالكتروني وزيادة الزوار كتاب الكتروني لكل من يعمل في الانترنت لادارة موقعك للتسويق لمنتجاتك للتسويق بعمولة للمعلنين لكل من يحب العمل من المنزل كتاب الكتروني من 44 صفحة باللغة العربية اول كتاب به ادوات الاشهار وادوات التسويق الالكتروني وطرق زيادة الزوار جميع ماتحتاجه في عملك لمواقعك ولمنتجاتك ولاعلاناتك وللتسويق لغيرك في كتاب واحد اسلوب سهل وبسيط شرح بدقة ومعلومات قوية جدا مباشر وفوري عملك في الانترنت خطوة بخطوة نحو الابداع والارباح استمتع وابدع واجني ارباحك فورا لن تمل من العمل من المنزل 0566710008 اقوى مهارات التسويق وادق اسراره موثق من مكتبة الملك فهد الوطنية تاليف اعتماد خطيب 2018 150 ريال http://eatemadkhatib.blogspot.com/2017/12/blog-post_4.html الايميل momomomokhatib@gmail.com
       Répondre 
    Voulez-vous vraiment ?  Oui  Non
    Votre message apparaîtra ici
  • HOW TO GET YOUR DIVORCE EX HUSBAND & WIFE BACK BEFORE XMAS I want to really use this medium to thank powerful Dr. Ugo wonders for helping me get my broken home back after my husband of 18 years left me for another lady. Two months ago my Husband filed for a divorce through his lawyer when we had no issues at all. i was surprised because our family was a very happy one with three beautiful kids that even neighbors were jealous of us. i never knew a girl he met at the mall cast a spell on him so he will love her alone and forget about his family. i tried all ways to reach him and make peace ordinarily but i could not because the potency of the spell was so high on him that he could not even get himself. a friend of mine who felt pity for me introduced me to Dr. Ugo through his email ( generalspelltemple@gmail.com ) so i contacted Dr. Ugo and told him all about my marital problem. He assured me that he will help me and that my husband will be back to me in 24 hours, i trusted him because he had worked for my friend who wont stop testifying about him. To my greatest surprise, after 24 hours of contacting Dr. Ugo, my husband called me to start begging and immediately came back to us and now we are happy family again. i cant stop thanking Dr. Ugo wonders and i advice anyone out there with any relationship or marriage problem to contact him immediately for help through his email generalspelltemple@gmail.com or call his mobile phone number +1 383-336-9876 contact website: http://generalspelltempleblog.wordpress.com
       Répondre 
    Voulez-vous vraiment ?  Oui  Non
    Votre message apparaîtra ici

How to Master Difficult Conversations at Work – Leader’s Guide

  1. 1. HOW TO MASTER DIFFICULT CONVERSATIONS AT WORK
  2. 2. As a leader, think about your overall role and responsibilities.
  3. 3. What do you think is your hardest task? What are you most reluctant to do?
  4. 4. What do you think is the most challenging situation when it comes to your team members?
  5. 5. For us it’s having difficult conversations with employees.
  6. 6. And although confronting someone about their performance or behavior is not a piece of cake...
  7. 7. Handling these conversations well is a crucial part of helping your employees and company grow.
  8. 8. So, where do you start? We propose this acronym: G R O W
  9. 9. for goalsG Start every difficult conversation by stating its purpose.
  10. 10. Reassure your employee that they are not losing their job and that you are genuinely there to help them improve.
  11. 11. “Hi Chris, I’ve called for this meeting to work out some ways that we can improve the way you have been communicating with others. This is important as we are a team that emphasizes collaboration. I am here to help you get there.” What to say:
  12. 12. “Hi Chris, something has come to my attention lately - your teammates have been complaining that you have been uncooperative.” What not to say:
  13. 13. for reality State the facts about person’s behavior or performance. R
  14. 14. Be truthful without demeaning the person or personalizing the feedback. Give a general area that can be improved with specific examples.
  15. 15. Say something like: “You can work on the quality of your code - this recent project had 14 peer reviews and comments mentioned that the code lacked documentation and was buggy.”
  16. 16. Be specific about their shortcomings and set expectations for improvement.
  17. 17. O for options Lay out a few options for the person to improve.
  18. 18. Think of a few different ways that a person can improve their performance or behavior.
  19. 19. Focusing on and discussing possible solutions rather than a problem is key here!
  20. 20. for willingnessW Ask the person what they would do and give them time to respond.
  21. 21. This is the most important part!
  22. 22. Ask the person what would he or she would be willing to do. Let them think - don’t force a decision.
  23. 23. Then, ask yourself: Where is their willingness coming from? Is it sincere or out of fear?
  24. 24. Next, follow up with the agreement. Don’t leave things hanging.
  25. 25. Practice these steps when having your difficult work conversations. Also, keep these things in mind when the time comes:
  26. 26. Don’t be afraid to tell the truth! courage
  27. 27. Think about your fears about this difficult situation. Move past them and be courageous!
  28. 28. it's possible to speak the truth while still considering the other person’s feelings. care
  29. 29. Look at every individual’s past and characteristics, their weaknesses and strengths, what is happening outside of work, and accept them for who they are.
  30. 30. Learn to forgive yourself. forgive
  31. 31. We may not always make the right decision, even if it is the best decision.
  32. 32. Take this path of loving leadership.
  33. 33. Lead by caring for others while continuing to make the right decisions for the company’s success. It takes more time and effort, but this journey will be worth it.
  34. 34. Let us know what are your tips for having challenging conversations at work! Read the full article here: https://piktochart.com/blog/mas- ter-difficult-conversations

×