Supervisor skill

What is Supervisor?
Super – xdyfwef; ? BuD;Buyfol? tpGrf;&Sdol/
Visor – Vison rSvmwmjzpfjyD;? tarsSmftjrif&Sdol /
Supervisor – tarSsmftjrif&SdonfY BuD;Buyfol(odkU) tjrifus,faomol(odkU) BuD;Buyfa&;rSL;
§ tzGJYtpnf;wpfck(odkU) vkyfief;wpfckwGif
rdrdvufatmufwGif &Sdaom 0efxrf;rsm;? tajccH
tvkyfvkyfudkifolrsm;udk teD;uyfBuD;Buyfvrf;nGSef
jyoay;&aomol jzpfonf/
§ vkyfief; vnfywf&mwGifvdktyfaom vrf;nTefrl?
pDrHcefUcGJrlrsm;tjyif? vkyfief; tajccH
vkyfief;pOfrsm;udkteD;uyfpDrHay;&oljzpfonf/
§ tem*wfacgif;aqmifrsm; (okdU) acgif;aqmif
i,frsm; jzpfonf/

What is supervisor roles?
Supervisor wpfa,mufrSm t"du wm0ef(3) ck&Sdonf/
1. Mentor
§ rdrdvufatmufrS &Sdaom 0efxrf;rsm;udk q&maumif;wpfa,mufvdk? OD;aqmifol
wpfa,mufpdwfjzifh vkyfief;rsm;vkyfaqmif&mwGifrSefuefrl &SdatmifpDrHay;edkif&rnf?
aumif;&mudk nTefjyay;edkif&rnf? taumif;qHk; jzpfap&efpDrH vrf;nTefay;&rnf/
2. Coach
§ vkyfief;ESifhywfoufqufEG,frlrsm; (odkU) A[kokw avYvmoif,lp&mrsm;udk
oifjyay;ekdif&rnf? xdef;ausmif; ay;edkif&rnf/
3. Advocate
§ rdrdvkyfatmufrS &Sdaom 0efxrf;rsm;ESihfywfoufjyD; &ydkifcGifh? cHpm;cGifh? vkyfydkifcGifhtjyif
tvkyfwm0efrsm;ESifhywfoufjyD; OD;aqmifOD;&Gufvkyfudkifay;edkif&rnf? vrf;nTefjyo
ay;edkif&rnf? wm0ef,laqmif&Gufay;edkifol jzpf&rnf/

What is Supervisor Job function?
Staffing (Human Resource Management)
§ tvkyfESifhywfoufjyD; oufqdkifaom e,fy,fwGif wpfOD;wpfa,mufcsif;pDtvdkuf
wm0efrsm;udkcGJa0ay;edkif&rnf/ owfrSwfxm;edkif&rnf/
§ tvkyfESifhywfoufjyD; t"du aqmif&ef? a&Smif&efrsm;udk owfrSwfekdif&rnf/
§ 0efxrf;cefUxm;edkifzdkU pDrHedkif&rnf/
§ 0efxrf; a&G;cs,fjcif;? cefUtyfjcif; rsm;udk pDrHaqmif&Gufedkif&rnf/
§ 0efxrf;rsm; a&&Snftvkyfvkyfudkifedkif&efxdef;odrf; edkif&rnf/
§ 0efxrf;rsm; &ydkifcGifh? cHpm;cGifhrsm;udk OD;aqmifaqmif&Gufay;edkif&rnf/
§ csrSwfxm;aom pnf;rsOf;rsm;udk OD;aqmifvrf;nTefxdef;ausmif; edkif&rnf/

Employee Performance Management
§ wpfOD;csif;pDtvdkuf &nf&G,fcsuf yef;wdkifrsm;udk csrSwfay;edkif&rnf/
§ tvkyfESifhywfoufjyD; oifjyay;edkif&rnf/
§ OD;aqmifOD;&GufjyKedkif&rnf/
§ tvkyfeSifhywfoufjyD; wufBuGpGm tvkyfvkyfudkifedkifap&efaqmif&Gufedkif&rnf/
§ wufod? em;vnfonfrsm;udk wqifha0rSs ay;edkif&rnf/
§ rSefuefaom? bufrvdkufaom enf;vrf;jzifh 0efxrf;rsm; wdk;wufrlrsm;udk avUvm
tuJcufekdkif&rnf/ trSwfay;edkif&rnf/
§ cufcJaeaom jyomemrsm;udkOD;aqmifajz&Sif;ay;edkif&rnf/
§ wm0efayghavsmhygu tjypfay;jcif;? &yfqdkif;jcif;rsm; vkyfaqmifedkif&rnf/

Team Performance Management
§ aumif;rGefaom ? pnf;vHk;aom tzGJUtpnf; wpf&yfjzpfatmifvkyfaqmifedkif&rnf/
§ tzGJUtpnf; wpf&yfvHk;udk OD;aqmifedkifaom oljzpf&rnf/
§ tzGJUtpnf; twGufrSefuefaom pDrHrlrsm;udk BudKwifjyifqifjcif;? aqmif&Gufjcif; ESifh
oHk;oyfjcif;rsm;udkvkyfudkifaqmif&Gufedkif&rnf/
§ &nf&G,fcsufyef;wdkifrsm;udk tzGUJtpnf;jzifhaqmif&Gufekdifatmif vkyfaqmifay;edkif&rnf/
tESpfcsKyf-
1/rdrdvufatmufu0efxrf;rsm;pGrf;aqmif&nfrsm;udkjrSifhwifay;yg/
2/rSeffuefaomaqmif&Gufcsufrsm;udkvkyfudkifyg/

What is supervisor roles?
Supervisor wpfa,mufonfrnfonfY wGif&Sd&rnfU t&nftcsif;rsm; -
Supervisor (or) first line manager rsm;onf Management level wGif&Sd&rnfU
enf;ynmydkif;qdkif&m vufawGUvkyfaqmifjcif;? vlrlqufqHa&; ESihf awG;ac:pOf;pm;jcif; ponfU
t&nftcsif;rsm; &Sd&rnf/

What is Supervisor skills?
Supervisor wpfa,mufwGif &Sd&rnfU t&nftcsif;rsm;
§ Leadership Skill
§ Communication Skill
§ Performance Management Skill
§ Time Management Skill
§ Coaching Skill
§ Team Building Skill
§ Problem Solving Skill
§ Decision Making Skill
§ Motivation Skill

Leadership Skill
acgif;aqmifaumif;wpfa,mufqdkwmudkowfrSwfonfUtcgtJY'D acgif;aqmif
b,favmufawmfw,f?wufw,fqdkwmESifhrwdkif;wmygbl;?xdkacgif;aqmifatmufuolawG
b,favmufawmfw,f?wufw,f?vkyfwufudkifwufw,fqdkwmeSifhyJwdkif;wmvdk&ygw,f
1. Honest (&dk;om; ajzmifhrwf&rnf)
2. Competent (uGsrf;usifrl jynfU0&rnf)
3. Vision (tarSsmftjrif&Sd&rnf)
4. Inspiring (vltrsm;udk vSHKaqmifedkif&rnf)
5. Reliable (,HkBunftm;udk;edkif&rnf)

Communication Skill
1.Active Listening
§ wzufvlajympum;rsm;udk aocsmpGm em;axmifwufzdkU vdktyfonf/ vlwpfzufom;udk
em;vnfwufzdkUtwGuf qdkvsSif xdkwpfbufvl ajympum;udk aocsmpGm
em;axmifwuf&rnf/
2. Non-Verbal Communication
§ wzufjzifhpum;ajymqdk&mwGif pum;oufouf r[kwfbJ? toHae toHxm;? rsufvHk; csif;
awGUqHkrl? rsufESm [efyef? ajcvuf trlt&mrsm;jzifhvJqufoG,fa&;udkydkrdkaumif;rGefatmif
aqmif&Gufedkifonf/
3. Ask Question
§ ar;cGef; ar;wufzdkUonfvJ ta&;BuD;onf/ ar;cGef;onf tajz jzpfonf/ aumif;rGefaom
awG;ac:rl ygaom ar;cGef;rsm;udk ar;jref;wufzdkU vdkonf/
4. Clear instruction
§ wzufvltwGufwdusaom ? &Sif;vif;aom nGefBum;csufrsm;udk ajymqdk?
qufoG,fwufzdkYvdkonf/

Communication Skill
5. Friendliness
§ azmfa&Taom ajymqdkqufqHa&;onfwpfOD;ESifhwpffOD;Bum; qufqHudk aEG;axG;rl&aponf
xkdjyiftrsm; txifBuD;rlav;pm;rludk &aponf/
6. Empathy
§ txyfESifhatmuf? ab;wdkuf qufqHa&;rsm;wGif wpfOD;tay: wpfOD; udk,fcsif;pmem
wufpGm ajymqdkjcif;? vufawGUvkyfaqmifjyjcif;? ulnDaz;rjcif;rsm; vkyfudkifoifhonf/
7. Providing Feedback
§ txyfrSatmufnTefBum;aom vrf;nTefcsufrsm; ? tjyKoabm aqmifxm;aom
wHkUjyefcsufrsm;udkvJ vufcHvkyfukdifaqmif&Gufay;&efvdktyfonf/
8. Trust and Confident
§ tcsif;csif; qufoG,fajymqdkonfUtcgwGif ,HkBunfrl&Sd&efESifhrdrdtay: pdwfcs ,HkBunfrl&Sd&ef
vJwnfaqmufzdkU vdktyfonf/ oHo&m r&Sdaom ,HkBunfaom qufqHa&;onf
aumif;rGefaom qufqHa&;udktaxmuftuljzpfaponf/

Communication Skill
9. Being Present
§ wpfOD;ESifhwpfOD;Bum; qufoG,fonfUtcg av;pm;pGm ajymqdk&Sif;vif; wifjyzdkU vdktyfovdk?
pmjzifh qufoG,f&efvdktyfygu pmjzifh? ESKwfjzifh qufoG,f&efvdkygu ESKwfjzifh?
vdktyfcsuftay: rlwnfjyD; ajymqdkqufoG,f&ef vdktyfygonf/
Ø txyfygtcsufrsm;onfwpfOD;ESifhwpfOD;Bum;
qufqHonfUtcgwGiftajccHvdktyfcsufrsm;
jzpfonf/
Ø xdktcsufrsm;udkwpfOD;ESifhwpfOD;Bum;qufqHa&;?
ajymqdk&mwGiftoHk;jyKjcif;jzifhqufoG,fa&;wGif
aumif;rGefaponf/
Ø Supervisor wpfa,mufonfrdrdtzGJUtpnf;rsm;ESifh
qufoG,fonfUtcgtxyfygtcsufrsm;udk
vkyfaqmifay;jcif;jzifhqufoG,fa&;udk
ydkrdkaumif;rGefatmifaqmif&Gufedkifrnf/

Performance Management Skill
§ rdrdvkyfief; &nf&G,fcsuf? yef;wdkifrsm;udk a&mufzdkUtwGuf qdkvSsif wpfOD; wpfa,mufcsif;
wdk;wufzdkU vdktyfonf/ xdkwpfOD; wpfa,mufcsif;pD t&nftaoG;? t&nftcsif; jynfUpHkrS
tzGUJtpnf; wpf&yfvHk; &nf&G,fcsufrsm;onfvJ txajrmufatmifjrifrnf/ xdkaBumifhwpfOD;
wpfa,mufcsif;pD pGrf;&nfrsm;udk pepfwus jrSifhwifaqmuf&Gufay;zdkU vdktyfonf/
Performance Management Coaching Process
1/&nf&Gufcsuf yef;wdkifrsm;udk csrSwfyg/
2/ xdkyef;wdkifa&muf&eftwGuf vdktyfaom t&if;tjrpf? enf;AsL[mrsm;udk owfrSwfyg/
3/ xdkenf;AsL[mrsm;udk toHk;jyK taumiftxnfazmfaqmifyg/
4/ wdk;wufrl&Sd? r&Sd udkavUvm tuJjzwfyg/
5/ vdktyfcsufrsm;udk aqG;aEG; tBuHjyKyg/

Performance Management Skill
§ wpfOD;wpfa,mufcsif;pDwdk;wufvmzdkUtwGuf bmawGvdktyfrvJ/
1/ vkyfief;ydkif;qdkif&m uGsrf;usifzdkU vdktyfrnf/
2/ oif,lrlydkif;qdkif&m wufajrmufzdkU vdktyfrnf/
3/ awG;ac:rlydkif;qdkif&m wdk;wufzkdU vdktyfrnf/
Coach – vkyfief;wpfckwGifxdkvkyfief;ESifhywfouf qufEG,faom avhvmp&mrsm;udk oifay;zdkU
vdktyfrnf/ vkyfief;twGif;? vkyfief; jyify wufajrmuf&efoifjyay;zdkU vdktyfrnf/
Skill – oif,lwufajrmufonfrsm;udkuGsrf;usifrl &Sd&efESifh vkyfief;wGifenf;vrf;rSefuefpGm
vkyfudkifedkifap&efjrSifhwifay;edkif&rnf/ wGef;tm;ay; edkif&rnf/
Development – xdkuGsrf;usifrlrsm;udk vkyfief;wGiftusdK;&Sdap&efESifh ydkrdkwdk;wufvmap&ef
tqifhjrSifhwifay;&efvdktyfrnf/ xdkjyifawG;ac:rl? cH,lrl rsm;wGifvJ wkd;wufvmap&ef
vkyfaqmifay;ekdif&rnf/ tqifhjrifhaom vkyfief;wm0efrsm;udkvGSJajymif;vkyfudkifay;ekdif&rnf/

Time Management Skill
tcsdefudk pDrH cefUcGJjcif;onf tvkyfudkpDrHcefUcGJjcif;? 0efxrf;rsm;udkoifUavSsmfpGm pDrHcefUcGJ cdkif;apjcif;
jzpfonf/ tcsdefudk aumif;rGefpGm toHk;csedkifvSsif vkyfief; 80% onfjyD;ajrmufjyD; jzpfonf/

vkyfief;wpfckwGifta&;BuD;aom tvkyfESifh jrefjref
vkyfaqmif&rnfU tvkyfrsm;jzifh awGUBuHKonfUtcg
Z,m; yHktwdkif; pDrHcefUcGJedkifrnf/
1/ ta&;BuD; - tvSsifvdk ( csufjcif;vkyfyg )
2/ ta&;rBuD; - tvSsifvdk ( aemufrS vkyfyg )
3/ ta&;BuD; - tvSsifrvdk ( ajz;ajz; vkyfyg )
4/ ta&;rBuD; - tvsSifrvdk ( rvkyfygeSifh )

b,ft&mawGjzifhtcsdefudk pDrHcefUcGJvdkU &edkifrvJ . . .
1. Goal Setting
§ rdrdvkyfief; a&&Snf? a&wdk &nfrSef;csufudk wduspGm csrSwfxm;edkif&rnf/
xdkcsrSwfxm;onfU &nfrSef;csufrsm;onfvJ rdrdaocsmpGm vdkfufem vkyfudkifedkif&rnf/
2. Prioritization
§ vkyfudkif&rnf U vkyfief;pOfrsm;wGifb,ft&mujzifhta&;BuD;onf? b,ft&mujzifh
ta&;rBuD;ao;bl; ponfU vkyfief;pOfrsm;udkaocsmpGm tqifhcGJxm;zdkUvdktyfrnf/
3. Communication
§ qufoG,fa&; vSsifjrefzkdUESifh wdus rSefuefpGm owif;ay; ekdifzdkUvJ ta&;BuD;onf/
4. Planning
§ vkyfudkifaqmif&GufrnfU vkyfief;rsm;udkaocsmpGm tpDtpOfa&;qGJjyD; vkyfaqmifzdkU
vdktyfrnf/
5. Delegation
§ tzGJUtpnf; jzpfonfUtwGuf udk,fwdkifrvkyfedkifaom vkyfief;rsm;udkaocsmpGm
vGSJajymif;vkyfudkifedkif&efaqmif&Gufay;zdkU vkdtyfrnf/

b,ft&mawGjzifhtcsdefudk pDrHcefUcGJvdkU &edkifrvJ . . .
6. To-do list
§ rdrdvkyfaqmif&ef vkyfief;rsm;udktywfpOf? vpOf? ESpfpOf tvdkuf BudKwifpDrHcsufrsm;
a&;qGJjyD; csrSwfxm;edkif&rnf/ vkyfaqmifedkif&rnf/
7. Review and Manage
§ tjrJrdrdvkyf&yfrsm;udk avUvmtuJcuf&ef vdktyfjyD;? b,fae&mrsm;wGiftcsdefukef
tusdK;r&Sd jzpfaevJqdkwmrsm;udkavUvmoHk;oyfjyD; pDrH&ef vdktyfrnf/
8. Record Management
§ aocsmpGm rodrf;qnf;xm;jcif;onf tcsdefukefjcif; taBumif;wpfcsufjzpfonf/
xdkaBumifhrdrdvkyfief;ESifh ywfoufonfrsm;udk aocsmxm;odkjcif;? pepfwus pDrHxm;zdkU
vdktyfrnf/
9. Skill Full
§ uGsrf;usifjcif; r&SdbJ vkyfudkifjcif;onftcsdefESifhukefusp&dwfudk ydkrdkrsm;jym;aponf/
xkdaBumifhrdrd wufuGsrf;oifhonfrsm;udk avhvmjznfYpD;xm;&rnf/

Coaching Skill
taumif;qHk; vrf;nTefjyo ekdifzkdUtwGuf wpfOD;ESifhwpfOD; cdkifrm em;vnfonfU qufqHa&;wpfck
wnfaqmufxm;edkif&rnf/ xdkjyifrdrdvdkcsifonf yef;wdkifudk taumif;qHk; pGrf;aqmifedkifzdkYtwGuf
wdusaom &v'frsm; &&DdSatmifpDrHcefUcGJvrf;nTefedkifonfU t&nftcsif;udk Coaching Skill [k
owfrSwfedkifonf/

Coaching Skill
Successful Coach wpfckjzpf&efrSefuefonfU tcsuf (3) csuf–
1. aumif;rGefaom qufqHa&; wpfckwnfaqmufxm;ekdif&rnf/
2. rSefuefaom vkyfief;pOfjzpf&rnf/
3. t&nftcsif;rsm; wdk;wufrl&Sd&rnf/
Coaching Process wpfckjzpf&efrSefuefonfU tcsuf (6) csuf–
1. tjyKoabm aqmifaom qufqHa&; jzifhhcsOf;uyf&rnf/
2. tem*wftwGuf &nf&G,fxm;&rnf/
3. ESpfOD;ESpfzuf Bum; tjyeftvSefqufqHa&; aumif;rGef&rnf/
4. vrf;nTefolu rsm;rsm;em;axmif? 0efxrf;u tcuftcJrsm;? twm;tqD;rsm;udk rsm; rsm;
aqG;aEG;edkif&rnf/
5. ESpfOD;oabmwlaom avYvmrl? oif,lrl? wdk;wufa&; vrf;pOfjzpf&rnf/
6. wdk;wuf ajymif;vJzkdUtwGuf 'DZdkif; a&;qGJxm;&rnf/

Team Building Skill
jrefjrefoGm;csif&ifwpfa,mufxJoGm;
a0;a0;udk oGm;csif&ifawmhtzGJUtpnf; jzifhoGm;yg . . .
§ tzGJUtpnf; wpfckwGifrdrd b,favmufawmfae ? wufaeygap / rdrdvufatmufrS 0efxrf;awGu
rdrdajympum; em;raxmifbl;? vdkufyg aqmif&Gufrl r&Sdbl; qdkvSsif b,fvdkrSvkyfief;wpfck
atmifjrifrSm r[kwfygbl;/
§ vkyfief;wpfckatmifjrifzdkUtwGuf qdkvQif ta&;BuD;qHk;u tcsif;csif; ,HkBunfrlwpfck
wnfaqmufxm;edkifzdkUyJjzpfygonf/
Ø T –Trust (,HkBunfrlwnfaqmufzkdU vdkygonf? tcsif;csif; ,HkBunfrlvJ&Sd&ygrnf)
Ø R –Respect (wpfOD;ay:wpfOD; tjyeftvSefav;pm;zdkU vdkygonf)
Ø U –Understand (em;vnfrl tjyeftvSef&SdzkdUvJvdktyfygonf)
Ø S- Support (wpfOD;ay:wpfOD; vdktyfonfrsm;udk ulnDaz;rzdkU vdkygonf)
Ø T –Trustworthy (,HkBunf&ol? tm;udk;xdkufol wpfa,mufjzpfatmifvkyfzdkU vdkygonf)

Team Building Skill
Team Building wpfckwnfaqmuf&mwGifatmufyg tcsufrsm;udk ausmfjzwf&ygonf
• Team building wpfck
wnfaqmufonfUtcgwGif yHkrSef
vkyfief;pOfrsm;xuf ydkjyD; eufeJ?
cufcJygonf/
• tb,faBumifhqdkaomf ouf&SdjzpfonfU
vlawGudk pDrH&wm jzpfjyD;? rwlnDaom
e,fy,frS rwlnDaom p&dkuf rsm;udk
udkifwG,f&jcif;aBumifh jzpfygonf/
• xdkodkU udkifwG,f wnfaqmuf&mwGif
Z,m;yg tcsufrsm;udkodoifhonf/

Team Building Skill
Team Building wpfckwnfaqmuf&mwGifatmufyg tcsufrsm;udk ausmfjzwf&ygonf/
1. Forming
§ rwlnDaom e,fy,frsm;rSvlrsm;udk wlnDpGm vkyfudkifekdifzdkUtwGuf pwif&aom tqifh
jzpfygonf/
§ oGm;csifaom &nf&G,fcsuf yef;wdkifudk aocsmpGm csjy&ygrnf/
§ acgif;aqmifydkif;uvJ aocsmpGm &Sif;&Sif;vif;vif; jzpfatmifvrf;nTef&ygrnf/
§ wpfa,mufwpfaygufjzpfaeaom taetxm;rsm;udkpwif pnf;&Hk;&ygrnf/
§ vdktyfaom ndSESdKif;rlrsm; pwif&ygrnf/
2. Storming
§ &Sdaeaom jyomemrsm;udktaumif;qHk; ajz&Sif; &ygrnf/ b,fae&mrSm trSm;rsm;vJ/
§ csrSwfxm;aom OD;wnfcsufrsm;udkoGm;&mwGif &Sif;&Sif;vif;vif; oGm;edkif&efulnDay;&rnf
§ aysmf&TifzG,fjzpfaom ywf0efusif;wpfck zefwD;ay;&efESifh &if;ESd;uGsrf;0ifrl &Sdatmif
tcsif;csif;Bum; zefwD;ay;&rnf/
§ vdktyfcsufrsm;udk oifjy? ajymzdkU ay;edkif&ygrnf/

Team Building Skill
Team Building wpfckwnfaqmuf&mwGifatmufyg tcsufrsm;udk ausmfjzwf&ygonf/
3. Norming
§ acgif;aqmifrl atmufwGif twlwuGyl;aygif; aqmif&Gufaprnf/
§ tm;omcsufrsm;udk&SmazGay;jyD; tvkyfjyD;ajrmufrlrsm;udkzefwD;aprnf/
§ tm;ay;csD;ajrSmufjcif;? tjyKoabmaqmifaom tBuHOmPfay;jcif;? ulnDrlrsm; vkyf&ef/
§ pkaygif;tiftm;jzifh &nf&G,fcsuf yef;wdkifudk avSsmufvSrf;ekdif&ef wGef;tm;ay;&ef/
4. Performing
§ wm0efrsm;udkvTJajymif;ay;jcif;? pDrHudef;rsm;udk wm0efay;jcif;rsm; vkyfaqmifay;&ef/
§ atmifjrifrlrsm;udk zefwD;apjyD; ? csD;ajrSmuf tm;ay;&ef/
§ rdrdukd,fwdkif tvkyftay: pDrHcefUcGJrl aumif;aumif;jzifh vkyfudkifaqmif&Gufap&ef/
§ twlwuGyl;aygif; rljzifh atmifjrifrludk &,lap&ef/

Team Building Skill
Bruce Tuckman Action
Forming o tzGJUtpnf;udkwkduf&dkufxdawGU?nGTefBum;/
o &Sif;vif;aom&nf&G,fcsufcsrSwfyg/
o oifwef;ay;?oifjyay;?&nf&T,fcsufrsm;csrSwfcdkif;yg/
Storming o vkyfief;vkyfudkifyHktqifqifh?yHkpHrsm;csrSwfay;yg/
o tzGJUtpnf;Bum;,HkBunfrl?qufqHa&;aumif;atmifwnfaqmufyg/
o aysmf&TifzG,ftvkyfywf0ef;usifzefwD;yg/
Norming o tvkyfrsm;udkwm0ef,lapjcif;/wm0efcHapjcif;/
o wdk;wufrlrsm;udkcsD;ajrSmufyg/
o tzGJUtpnf;pnf;vHk;nDnTwf&eftaumif;qHk;tcsdefcgjzpfonf/
Performing o wm0efrsm;ukdvTJajymif;xrf;aqmifapyg/
o atmifjrifrlrsm;udk,laqmifapjcif;/
o *kPfjyKcsD;ajrmuftm;ay;yg/

Problem Solving Skill
§ tvkyfvkyfonfUtcg jyomemawGuawmhwpfckr[kwf? wpfckawmhawGUBuHK&rnfom jzpfonf/
§ jyomem jzpfjcif;onftrSefwu,fjyomemwpfckr[kwfyg/ okdUaomfxdkjyomemudkajz&Sif;yHk
rSefuefpGm ajz&Sif;wufzdkUvdktyfygonf/
§ jyomemrsm;onftcsif;csif; vkyfief;cGiftwGif; &Sdedkifovdk? jyify jzifh
qufoG,fqufqHonfUtcgwGifvJ &Sdedkfifygonf/
§ acgif;aqmifwpfa,muf t&nftcsif;rsm;wGifvJ jyomemudkb,fvdkudkifwG,fajz&Sif;ovJonf
ta&;ygaom vkyfief;pOfwpfckjzpfonf/

1.Identify the problem
o jyomem t&if;tjrpfudk&SmazGyg/ (bmaBumifhjzpfonf? bmaBumifh)
o tcsdef,lyg? tvQifpvdk rvkyfygESifh/
2. Analyze the problem
o jyomemjzpfonfU Zpfjrpfudk &SmazGyg? ar;yg? pHkprf;yg?
o b,ft&mawGxdcdkufedkifovJ? wHkjyefrlrsm;udkavYvmyg? oHk;oyfyg/
o t"du jyomem t&rf;tjrpfudk&SmazGwGef;tm;ay;yg/
3. Describe the Problem
o bmaBumifhjyomem jzpf&onfUudk azmfjyyg/
o &&Sdxm;aom tcsuftvufrsm;udk toHk;csyg/
4. Communication
o &dk;om;pGm ajymqdkqufqHjcif;? yGifhvif;pGm tBuHjyK ajymqdkjcif;rsm; vkyfaqmifyg/
o yGifhyGifhvif;vif; 0ifcHjcif;? &Sif;vifpGm xdxdrdrdajymqdkyg/

5. Select the best idea
o taumif;qHk; ajz&Sif;edkifrnfU enf;vrf;udk a&G;cs,fyg
o 0dkif;0if; ajz&Sif;ay;yg/ tBuHjyKyg/
o enf;ynm? aiG? tcsdef? tjyiftawGUtBuHK&Sdaom vlBuD;rsm;udk wdkifyifyg/
6. Implement the solution
o taumif;qHk; enf;vrf;udk a&G;cs,fjyD; ajz&Sif;yg/
o tvG,fulqHk;ESifh tusdK;&Sdaom enf;vrf;udk tom;ay;yg/
7. Measure the results
o jyomemrStrSm;rsm;udkoifcef;pm ,lyg/
o aemufwpfBudrftwGuf tcGifhta&; tjzpfajymif;yg/
o ydkjyD; aumif;rGefonfU enf;vrf;rsm;udk rSwfom;xm;yg/
o tawGUtBuHK udk&v'faumif; tjzpfajymif;yg/

Decision Making Skill
§ OD;aqmifolrsm;onfjyomemrsm; ? ta&;BuD; tvkyfrsm;pGmjzifhaeYpOf xdawGU ajz&Sif;ae&ygonf/
xdkokdU ajz&Sif;onfUtcg rSefuefonfU qHk;jzwfcsufrsm;udk csedkifzdkU tvGefyifta&;BuD;ygonf/
§ qHk;jzwfcsuf rSefuefrl &SdrSmom vkyfief; atmifjrifrludk &,ledkifrSm jzpfjyD;? rdrdvufatmuf&Sd
0efxrf;rsm; av;pm;rl ESifh ,HkBunfrlrsm;udk&ekdifrSm jzpfonf/
§ qHk;jzwfcsuf toufonfatmifjrifrl ajcvSrf;jzpfonf/

Decision Making Skill
rSefuefonfU qHk;jzwfcsufcsrSwfedkif&ef vkyfaqmif&ef tqifhrsm; -
1/ rdrdvdkcsifonfU yef;wdkif? ajz&Sif;csifonfU jyomem? &nf&G,fxm;onf arsSmfrSef;csuf
rsm;udk &Sif;vif;pGm od&Sd&ef vdkygonf/
2/ qHk;jzwfcsuf csrSwf&eftwGuf vdktyfaom t&if;tjrpf? aiG? ajz&Sif;edkifrnfU enf;vrf;
rsm;udk owfrSwfedkifzdkU vdkygonf/
3/ b,fvdkrsdK; enf;vrf;jzifh ajz&Sif;ekdifrnfenf;? b,fvdk vkyfaqmif&ef oifhavsSmfrnf
qkdwmrsm;udk BudKwif jyifqifawG;ac:xm;&ef vdkygonf/
4/ tawGUtBuHK&Sdaom vlrsm;? enf;vrf;rsm;? jzpfpOfrsm;? owif;tcsuftvufrsm;udk
tajccHjyD; taumif;qHk;enf;vrf;udk a&G;cs,fyg/
5/ qHk;jzwfcsuf &J0HhpGm csrSwfyg/
6/ xda&mufaom qHk;jzwfcsuf jzpf? rjzpf avhvm yg/

Motivation Skill
BuD;Buyfol wpfa,mufonf rdrdvufatmufu 0efxrf;rsm;tay: tvkyfvkyfcsifpdwf
jzpfatmif? wufwufBuGBuG vkyfudkifaqmif&Gufedkifatmif? &nf&G,fcsufrsm;udk
taumif;txnf azmfedkifatmif xdkolrsm; pdwf"gwfydkif;qdkif&mrsm;udk
jrSifhwifay;edkif&ygrnf/
rdrdvufatmufu 0efxrf;rsm; pdwf"gwfydkif;qdkif&m jrSifhrm;avav? vkyfief;wdk;wufrl
tm;aumif;vmrSm jzpfygonf/
1. 0efxrf;rsm; vdkcsifrl ESihf b,ft&mawG vdktyfaeovJ qdkwmodyg/
2. olwdkU yef;wdkifrsm;udk &Sif;&Sif;vif;vif; jrifvmatmif vkyfaqmifay;yg/
3. xdkyef;wdkifrsm;udk udk,fwdkif csrSwfapjyD;? rdrdESifh oufqdkifaBumif; &Sif;jyyg/
4. rdrdrS ,HkBunfrl ay;yg/
5. aysmf&TifzG,f ywf0efusif;jzpfatmif zefwD;ay;yg/
6. tcsif;csif; &kdif;yif; ulnDay;yg/
7. b,fawmh tcgrS t&SHK;ray;ygESifh/

Sales Supervisor – “Duties”
Sales Supervisor Job Responsibility
Sales Market
• Sales Target Plan csrSwfedkif&rnf/
• tywfpOf?vpOf?ESpfpOftvdkuf
ta&mif;&nfrSef;csufrsm;jynfUrDSatmif
a&mif;csedkif&rnf/
• ta&mif;&nfrSef;csufrsm;jynfYrSD&eftwGuf
vdktyfaomvkyfief;pOfrsm;udk
vkyfudkifaqmif&Gufedkif&rnf/
• rdrdvufatmufwpfOD;csif;pDta&mif;rsm;
jynfUrDS&efwm0ef,l&rnf/
• aps;uGuftwGif;rdrda&mif;tm;wdk;wuf&ef?
aps;uGufa0pk&&Sd&eftjrJBudK;pm;&rnf/
• rdrdwm0ef,lxm;aomaps;uGuftaBumif;
em;vnf&rnf/
• xda&mufaomaBujimrsm;vkyfaqmifekdif&rnf/
• jydKifbufrsm;tajctaersm;udktjrJapmifYBunfUjyD;
,SOfjydKifedkif&rnf/
• aps;uGuftwGif;tjrJapmifhBunfUjyD;tcGifhta&;ESifh
tcGifhtvrf;udk&SmazGedkif&rnf/

Sales Supervisor – “Duties”
Sales Supervisor Job Responsibility
Human Resource Administration
• aumif;rGefrSefuefaomqufqHa&;wpfck
wnfaqmufxm;edkif&rnf/
• rdrdvufatmufrS0efxrf;rsm;t&nftcsif;rsm;udk
wdk;wufvmatmifoifjyay;edkif&rnf/vrf;nTefay;
ekdif&rnf/pDrHcefUcGJedkif&rnf/
• pnf;urf;ydkif;?vkyfief;wm0efydkif;rsm;wGifrSefuefrl&SdjyD;
rSefuefpGmvkyfudkifedkif&efwm0ef,ledkif&rnf/
• 0efxrf;rsm;vkyfaqmifcsufrsm;udktuJjzwf
rSefuefpGmpDppfay;edkif&rnf/
• vkyfief;ESifhywfoufaompm&if;?Z,m;rsm;udkwdus
rSefuefpGmpm&if;jyKpkxm;edkif&rnf/
• vpOf?ESpfpOftpD&ifcHpmrsm;udkrdrdtxuf
wm0ef&Sdolrsm;udkwifjyedkif&rnf/
• ta&mif;?aBujim?toHk;p&dwfrsm;udkpOfqufrysuf
pm&if;jyKpk?avUvmjyD;vkyfief;twGuf
xda&mufatmiftoHk;csedkif&rnf/

Do Don’t
Supervisor (Do & Don’t)
ü OD;aqmifjyD; oifjyay;yg/
ü vufawGU vkyfjyyg/
ü prf;oyf jyD; cdkif;yg/
ü rSm;vSsif jyifay;yg/
ü wzufowftjypfrwifygESifh/
ü trSm;udk&SmjyD; rajymygESifh/
ü wzufvl cHpm;csufudk xnfYoGif;
pOf;pm;yg/

Do Don’t
ü wzwfvl pum;udk em;axmifay;yg/
ü cHpm; ouf0ifay;yg/
ü pdwf0ifpm;aom trlt&m jyyg/
ü enf;enf;ajym – rsm;rsm; em;axmifyg/
o pdwfr0ifpm;pGm trlt&m rjyygESifh/
o ysif;&dpGm em;axmifjcif; rvkyfygESifh/
o wzwfvlu pum;ajymaetcsdef
uGefysLwm ESdyfwm?zkef;BunfYwm?
ai;armjcif;rsm; rvkyfygESifh/

Do Don’t
ü t&m&mudk taumif;jrifyg/
ü wzufom; tay: aumif;rGefaom
pdwfarG;yg/
ü pmempdwf xm;yg/
ü tjyKoabmaqmifaom ajymqdk
qufqHjcif;rsm; &Sdyg/
o pdwfESvHk; &kyfnHhjcif; rjyKygESifh/
o wzwfom;tay: ESpfemvdkaom pdwf
rarG;ygESihf/
o ig acgif;aqmifbJ qdkonfU trdefUay;
tmPmjyjcif;rsm; rvkyfygESifh/
o bD;vl;acgif; aqmif;xm;aom
acgif;aqmif rjzpfygapESifh/

Do Don’t
ü trSm;awGUvsSif jyifay;yg/
ü vrf;rSefudknTefjyay;yg/
ü aumif;zdkUtwGuf qdkvSsif trkef;cH
ajymqdkyg/
ü trsm;twGuf pOf;pm;yg/
o wzufom;udkeif;jyD; &mxl;? tmPm
r&,lygESifh/
o rSm;vSsif rif;wdkU? rSefvSsif igaBumifh pdwf
rarG;ygESifh/
o Adkvfus tedkifusifhjcif;rsm; rvkyfygESifh/

Do Don’t
ü tjrJoif,lavhvmrl jyKyg/
ü trsm;rSsa0yg/
ü A[kokw &SmazGyg? BuG,f0yg/
ü yHk&dyfaumif;rsm; &Sdatmifvkyfaqmifyg/
ü BudKwifjyifqifjyD; tvkyfvkyfyg/
o tekwfvuPm tjyKtrlrjyygESifh/
o rdrdbufrS pwifjyD; rjzpfedkifbl;
rajymygESifh/
o rSm;,Gif;aom tjyKtrlrsm;udk
a&Smifyg/
o BunfYBuyfvkyfwmaygh“a&Smifyg/

Do Don’t
ü tjrJaus;Zl;wifaBumif; ajymyg/
ü EkwfcsdKyg/
ü tusdK;? taBumif; jzifhajymyg/
ü cdkif;ESkdif; ajymqdkyg/
ü yHkajymaumif;ol jzpfatmifBudK;pm;yg/
o atmf[pfajymqdkjcif; rjyKygESifh/
o vltrsm;Bum; qJqdk Budrf;armif;jcif;
rjyKygESifh/
o tjypfwifa0zefrl rapmygESifh/

Supervisor KPIs
Key Performance Indicators
1. To build KPI system for this your position and your team.
2. Set up well plan sales target, merchandising target and market share
growth.
3. Area sales target and achievement results (monthly, quarterly and yearly)
4. Market share target and achievement results.
5. Merchandising target and achievement results.
6. Reporting and communication skill.
7. Measuring and understanding your team performance and development.
8. Audit point and proper record summary.

Supervisor Inspiration Key Tasks
Inspiration Key Tasks
§ rdrd odxm;? wufxm;? avUvmxm;onfrsm;udkrSsa0ay;yg/
§ aumif;vSsif rif;wdkU? rSm;vSsif igaBumifh qdkonfY pdwfarG;yg? ajymay;yg/
§ cdkif;zdkUtwGu frdrdudk,fwdkifu t&ifvkyfjyyg/
§ tajymESifhtvkyfnDygap? vufawGU oufaojyyg/
§ bufvdkuf qufqHjcif;rsm; rvkyfygESifh/
§ trSm;udkem;vnfay;yg? aemufrrSm;atmifvrf;nTefay;yg/
§ acgif;a&Smifaom acgif;aqmifrjzpfygapESifh/
§ wm0ef,lrl? wm0efcHrl &Sdygap/
§ rdrdudk,fudk tjrJoHk;oyfyg? rdrdvufatmufrS rdrdudk,f tuJcuf? a0zefcdkif;yg/

Supervisor Inspiration Key Tasks
Inspiration Key Tasks
§ uyfpD;wdk? acgif;rmaom acgif;aqmifrvkyfygESifh/
§ rdrdvufatmufrS vlrsm; pdwf"gwfudk t&ifjyifyg / ajymif;vJyg/
§ tjrJavUvmrlpOfqufrysuf vkyfaqmifyg/
§ tcsdefwdusyg/
§ rdrdvufatmufjzifh pnf;pnf;vHk;vHk; aeay;yg? c&D;xGufay;yg/
§ aysmf&Tifaom ywf0ef;usif jzpfatmifzefwD;ay;yg/
§ taBumufw&m;jzifhrtkyfcsKyfygESifh/
§ rdrdvkyfudkif&rnfU tvkyfrsm; wm0efausjyGefpGm vkyfaqmifyg/ wm0ef,l? wm0efcHyg/
§ tajymtqdk? taetxdkiftqifhwef;&Sd&Sd aexdkif ajymqdkyg/

Nyan Lin Thein
BA(Myan),DBM,DM,DLP,DD
M,DLM
tem*wfwGifxl;cGsefxufjrwfav;pm;&aom
acgif;aqmifrsm;jzpfedkifBuygap...

Supervisor skill

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