Here are the 4 discussion posts of classmates to week 3 305 discussion. There are also to responses to your post one from a student and one from the professor. Your post is italicized followed by the responses. I need one response per post. There will be a total of 6 responses for you to complete.Discussion Board responses must be answered thoroughly. Must be APA format, answer thoroughly, must have at least 1-2 verifiable legitimate sources per response.150+ words needed answering thoroughly.  This is due by November 8, 2019 Friday at 10:00 pm EST. 23 hours Plagiarism free.  LA1 #1 Troy Still Some obstacles of sharing knowledge in my workplace is that not everyone has service all the time so it is hard for them to have access to certain information. When you are on a job site and you need access to a technical manual and you have no service it is hard to get the job complete.so you have to stop what you are doing and find a place that has service so you can obtain the information you need to get the job done. We also have an app called field servio that we all use to track ours jobs and write and read notes that other techs have left for those same jobs that you can go back and look at that will help you better understand what was previously done to that generator and what steps might better help you troubleshoot it. This app constantly has problems and crashes. Also we only have two parts people to help look up parts you need for a job and if they are busy you are stuck sitting there on the site waiting for a call back from them to be able to find the part you need to fix the unit you are working on. I believe if my company provided some kind of toughbook or ipad that had all the technical manuals downloaded onto them as well as an app better than field servio that was more reliable and would always save the content that you have entered onto it. As well as a parts page where you didn't have to call into the shop to look up parts for certain models of the generator instead had them all neatly organized where you could select a certain generator and look up parts specifically pertaining to that generator the company and its employees would operate and run more profficantly. I would also like to organize another part of the app where all the techs could leave tech notes about certain problems that they have ran across with certain models of generators and tricks and tips that older techs that have been with the company for years have used in there carriers. I would integrate an app that would bring everyone together where knowledge and information would be at the touch of a button no matter time or location and you would have notes from technicians about problems you have never come across before so you wouldn't have to waste your time calling around and get your work done faster and earn the company more money. References Dalkir, K., & Liebowitz, J. (2011) Knowledge Management in Theory and Practice. Cambridge: MIT Press.Chapter 5: Knowled ...

1. Here are the 4 discussion posts of classmates to week 3 305
discussion. There are also to responses to your post one from a
student and one from the professor. Your post is italicized
followed by the responses. I need one response per post. There
will be a total of 6 responses for you to complete.Discussion
Board responses must be answered thoroughly. Must be APA
format, answer thoroughly, must have at least 1-2 verifiable
legitimate sources per response.150+ words needed answering
thoroughly.
This is due by November 8, 2019 Friday at 10:00 pm EST. 23
hours Plagiarism free.
LA1
#1
Troy Still
Some obstacles of sharing knowledge in my workplace is that
not everyone has service all the time so it is hard for them to
have access to certain information. When you are on a job site
and you need access to a technical manual and you have no
service it is hard to get the job complete.so you have to stop
what you are doing and find a place that has service so you can
obtain the information you need to get the job done. We also
have an app called field servio that we all use to track ours jobs
and write and read notes that other techs have left for those
same jobs that you can go back and look at that will help you
better understand what was previously done to that generator
and what steps might better help you troubleshoot it. This app
constantly has problems and crashes. Also we only have two
parts people to help look up parts you need for a job and if they
are busy you are stuck sitting there on the site waiting for a call
back from them to be able to find the part you need to fix the
unit you are working on. I believe if my company provided
some kind of toughbook or ipad that had all the technical
manuals downloaded onto them as well as an app better than

2. field servio that was more reliable and would always save the
content that you have entered onto it. As well as a parts page
where you didn't have to call into the shop to look up parts for
certain models of the generator instead had them all neatly
organized where you could select a certain generator and look
up parts specifically pertaining to that generator the company
and its employees would operate and run more profficantly. I
would also like to organize another part of the app where all the
techs could leave tech notes about certain problems that they
have ran across with certain models of generators and tricks and
tips that older techs that have been with the company for years
have used in there carriers. I would integrate an app that would
bring everyone together where knowledge and information
would be at the touch of a button no matter time or location and
you would have notes from technicians about problems you
have never come across before so you wouldn't have to waste
your time calling around and get your work done faster and earn
the company more money.
References
Dalkir, K., & Liebowitz, J. (2011) Knowledge Management in
Theory and Practice. Cambridge: MIT Press.Chapter 5:
Knowledge Sharing and Communities of Practice
#2
Troy Still
Fredrick Helmut,
I know you are new to our company and are nervous about
sharing your information with us from your studies in Berlin.
We are honored to have you here with us, but need you to
understand that if you want to be a valuable asset to this
company we need your participation. If you can help us further
are understanding in finding a cure for this disease you
wouldn’t just be helping the company out you'd also be helping
the millions of people affected by it. You are an amazing doctor

3. and we would be more than happy to give you full credit if your
chemical pathway that helped us retard the symptoms of
Alzheimer’s. It would also be financially responsible for you to
share your research with us as we would welcome you with a
salary increase for your outstanding breakthrough if that was
the outcome. You would be globally idolized for your
breakthrough as doctors all over the world would know your
name. Please take this email into serious consideration when
you are making your decision. Once again welcome to our team
and I look forward to talking to you in person about this
situation soon.
References
Dalkir, K., & Liebowitz, J. (2011) Knowledge Management in
Theory and Practice. Cambridge: MIT Press.Chapter 5:
Knowledge Sharing and Communities of Practice
LA2
James Finneyfrock
The lack of good leadership greatly hinders the production of
knowledge management. Leaders play a very important role in
knowledge management and have an enormous influence on
their subordinates, which shapes their attitudes, behavior, and
focus. Bad leadership will sway personnel away from the
mission of the organization. According to Micic (2015), a good
leader is one who develops an organizational culture directed
towards team learning and encourages learning through his/her
behavior. There are many different styles of leadership, but
they all must have a high level of self-respect, effective
communication skills to establish what is expected of his/her
team, take responsibility, and effectively manage conflicts. A
culture of knowledge-sharing is made possible by combining
knowledge sharing and practical business goals, providing
resources that aid the development of a knowledge-sharing

4. network, and giving praise to individuals for valuable
contributions of knowledge (Micic, 2015). As a knowledge
management practitioner, I would help by ensuring new hires
have experience of successful leadership. Additionally, I would
implement a training program or mandatory briefings about
effective ways to appropriately lead an organization; this
training/briefing can be applied annually and during new-hire
orientation.
Another obstacle is resistance to change, a barrier that rejects
the implementation of knowledge management. It is common for
members of the organization to become complacent but then
feels threatened when a change occurs within the organization's
culture or processes. As a knowledge management practitioner,
I would ensure there is a mandatory process for change
management. This is a deliberate process to ensure people and
technical aspects of the organization are not adversely impacted
by the change while achieving business goals (Bencsik &
Speiser, 2010). Knowledge management fully prepares
personnel and plans the execution of implementing the change.
Another obstacle could be a lack of available resources to
provide adequate knowledge sharing capability and practice. As
a knowledge practitioner, I would advise leadership to allocate
more of the budget towards additional software solutions that
can contribute data that is pertinent to knowledge management
efforts. Also, I would make use of such technologies to help
share knowledge easily across boundaries and geographical
locations.
Crowdsourcing is distributed problem-solving. It is a process of
leveraging insight, ideas, and creativity from a large group of
people outside of the organization, such as an audience or
stakeholder of a particular product, to increase company growth
for free. An example of this is beta products, which are pre-
release versions. For instance, a video game could pre-release a
version for testing. Then, gamers could find bugs or give
feedback on how the gameplay could be improved. Therefore,
gamers become a free resource of knowledge to produce a final

5. product that can help the business succeed and proves to be
cost-effective. Moreover, a large group of people will typically
be diverse in many aspects which can lower the chances of bias
opinions. Additionally, the more people there is the better the
chance of more reported flaws. However, a diverse group of
people can restrain communication due to language or cultural
barriers. Another disadvantage of crowdsourcing is
confidentiality since members are not part of the organization.
A community of practice is a group of people who belong to the
same craft or profession with a common interest in pursuing
knowledge for a common goal. It is like a forum that provides
solutions to problems. This kind of group creates a continuous
flow of ideas and information, which can better coordinate the
organization. Time can become a disadvantage if individuals do
not have enough time to step away from their daily tasks to
contribute to a community of practice. Another disadvantage is
at times the flow of information can become stale, stagnant, and
no new information is being produced.
References:
Bencsik, A., & Speiser, K. B. (2010). Success Factors of
Change in Knowledge Management. Management Research and
Practice, 2(1), 67-82.
Micic, R. (2015). Leadership role in certain phases of
knowledge management processes. Ekonomika, 61(4), 47-56.
doi:10.5937/ekonomika1504047m
#2
James Finneyfrock
Mr. Fredrick Helmut,
Your experience at the Berlin branch and extensive studies at
Berlin University make you an excellent addition to our division
in Gaithersburg, Maryland. I hope you feel welcomed and your
transition is seamless. We are assured your remarkable and
strenuous contributions in chemical engineering will support
ongoing efforts in developing a drug to combat Alzheimer's.
We hope to unify efforts to organize thoughts and processes

6. under the knowledge management cycle. Being able to
collaborate would greatly enhance and benefit your studies
along with ours.
Strong knowledge management capability develops efficient
work practices and routines to sustain an organization's
competitive advantage. (Sandhawalia & Dalcher, 2010). For us
to succeed, we need to be better informed to create tacit and
explicit knowledge that will introduce a drug to the market.
Knowledge sharing saves time and money. Supplying the market
sooner allows us to become more competitive from a business
standpoint. This furthers the goals of both you and Herring
Pharmaceuticals.
We need your leadership and expertise to make this happen.
Providing such contributions to Herring leads to open doors,
new opportunities, and event promotion. Moreover, monthly
recognition and monetary rewards are given to superior
performers of our knowledge management team.
Very Respectfully,
James Finneyfrock
References:
Singh Sandhawalia, B., & Dalcher, D. (2011). Developing
knowledge management capabilities: a structured
approach. Journal of Knowledge Management, 15(2), 313-328.
doi:10.1108/13673271111119718
Response to your discussion post:
Knowledge sharing is the act of interchanging information,
skills, knowledge, experience, expertise, understanding, and
intelligence. The wealth of knowledge and experience that
workers possess is among the most significant resources an
organization can have. However, in spite of the growing
importance of knowledge sharing, there are several obstacles
that make it hard for individuals to share knowledge.
One of the key obstacle to sharing knowledge within my
organization is a lack of time to share knowledge. Even though
some people are always inspired to share knowledge with

7. others, the lack of time make individuals prioritize more in their
daily tasks. The other obstacle is low understanding and
awareness on the benefits of knowledge. The reasons many
employees in my organization are always unwilling to share
their skills and knowledge, is the notion that knowledge is
power. Some hoard their information because they think they
will benefit more by doing that than sharing the information
with others. Others are also unwilling to share knowledge as
they fear that their knowledge may not be considered important,
accurate, or relevant by others (Lilleoere & Holme Hansen,
2011). There is always the fear of receiving criticism or ridicule
because of sharing. As a KM practitioner, I will encourage my
organization to introduce incentives and other motivations in
the workplace. Incentives will encourage people to share what
they have with others.
Both crowdsourcing and communities of practice involve
knowledge sharing. As crowdsourcing involves the use of
educated masses to get information, communities of practice
involve a group of compatible individuals working together with
a common goal. While crowdsourcing encourages diversity by
encouraging any person with an interest or idea to take part,
CoP involves a group of compatible individuals working
together with common goals and they are mostly connected
through social media (Wenger, 2004). My organization normally
uses crowdsourcing when finding solutions to complex or
difficult problems.
References
Lilleoere, A. M., & Holme Hansen, E. (2011). Knowledge-
sharing enablers and barriers in pharmaceutical research and
development. Journal of knowledge management, 15(1), 53-70.
Wenger, E. (2004). Knowledge management as a doughnut:
Shaping your knowledge strategy through communities of
practice. Ivey Business Journal
Student response:
Troy

8. I couldn't agree more with your post, people in a lot of work
places are selfish because they believe the more knowledge they
hold to themselves the more likely they are to get promotions
and raises. But I don't think that is the truth, I think a lot of
tops recognize when employees are spreading their knowledge
to other employees in benefit of the company. By spreading
knowledge you are building a stronger team that can prosper in
the long run. There is a difference between a boss and a leader a
boss orders people around without instruction and a leader will
lead you step by step in the direction that will not just benefit
you but also him in the long run.
References
Dalkir, K., & Liebowitz, J. (2011) Knowledge Management in
Theory and Practice. Cambridge: MIT Press.
Professor response:
Bob,
How can we, as manager, help to encourage workers to share
the knowedge they have when they are afraid that sharing the
information may take away their competitive edge over their co-
workers? What tools might managers have at their disposal to
help with this?