3. Concept of Managerial Control
Managerial control implies the
measurement of accomplishment against
the standard and the correction of
deviations to assure attainment of
objectives according to plans.
4. Nature of Control
It is universal
It is a continuous process
Control is forward looking
Control involves measurement
Control is an influence process
Management control is a system
Control is goal oriented
6. Importance of controlling
Guide to operations
Policy verification
Managerial accountability
Employee morale
Psychological pressure
Coordination in action
7. Limitations of Control
•External factors cannot be
controlled
•Resistance from employees
•Expensive process
•Not effective when standards are
not in quantitative terms.
8. Process of Control
Establishment of standards
Measurement of actual performance
Comparing performance with
standards
Analysis of deviations
Take Corrective actions
11. Principle of reflection of plan
Principle of prevention
Principle of responsibility
Exception Principle
Principle of critical points
Principle of pyramid
12.
13. Accountability of
performance
Accountability refers to individual’s
responsibility for the work performed. It
implies that the person is answerable to his
manager for performance. Accountable
employees have a clear idea about the goals
they must achieve , the role they play in
organisation , their responsibilities and the
organisation’s expectations from them.
14. Prerequisites of creating
accountability for
performance:-
Clarity of goals and expectations
Objective standards
Awareness of Consequences
Reward Structure
Training and coaching
Feedback on performance
Acceptance of responsibility
15.
16. Techniques of control
•Ratio analysis
•Return on investment
•Budgetary Control
•Economic value added
•P.E.R.T. and C.P.M.