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Professor Veronica Hope Hailey - PPMA National Public Service Debate at CIPD Conf - 10 Nov 2011

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PPMA - Public Sector People Managers' Association
PPMA - Public Sector People Managers' Association

What is on our "employees' minds"?

BusinessTechnologie
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[object Object],Where has all the trust gone? The Repair of Trust - a CIPD funded research project Professor Veronica Hope Hailey Cass Business School - [email_address]
Everything has to be taken on trust… it’s the currency of living Tom Stoppard Rosencrantz and Guildenstern are Dead (1967).
Definitions of Trust? ,[object Object],[object Object]
Benefits of trust (Dietz, 2011) Trust levels at work Employee Engagement (extra effort, job satisfaction, commitment) Operational Efficiencies Information Sharing & Knowledge Exchange Positive Work Climate Individual, Group & Organizational Performance Cooperation & Problem Solving
HRM = higher trust ,[object Object],[object Object],[object Object]
Drivers of trustworthiness in Leaders (Dietz and Den Hartog 2005)
Qualitative and Quantitative data Senior Managers/CEOs 20 1 hour interviews HR Managers 70 30 x 1 hour interviews/ 1 focus group x 40 Middle Managers 30 1 hour interviews Lower level staff 100 90 minute focus groups CIPD Employee Outlook 2000 Survey
Research sample ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Case Study Sample industry sectors Retail partnerships Multinational companies Family businesses Local authorities National government / public sector Professional services firm Financial services
Locations Bristol Bath Southampton Reading London Norwich Nottingham Cardiff Sheffield Sunderland Woking Birmingham Amsterdam Winchester
Do you trust senior management? CIPD Employee Outlook Survey – September 2011
 
Trusting relationships Share holders Unions Customers Politicians
Trust Predicaments – a typology
Trust in each other – “We’re all in this together” ,[object Object],[object Object],[object Object],[object Object]
Trust in our leaders ,[object Object],[object Object]
Trust in our organisation ,[object Object],[object Object]
Trust for our external customers is key ,[object Object],[object Object],Customers Senior Mgnt Staff
Within each of these there are positives & negatives
Trust in each other – “We’re all in this together” ,[object Object],[object Object],[object Object]
Trust in each other ,[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],Trust in our leaders
Trust in our leaders ,[object Object],[object Object],[object Object]
Trust in our organisation ,[object Object],[object Object],[object Object],[object Object]
Trust in our organisation/institution- ,[object Object],[object Object],[object Object],[object Object],[object Object]
Trust for our external customers is key ,[object Object],[object Object],[object Object],Customers Senior Mgnt Staff
Trust for our external customers is key ,[object Object],[object Object],[object Object],Customers Senior Mgt Staff
Climbing out of the valley of distrust
So – what to do?
How do we rebuild trust? – principles of ubuntu and reconciliation ,[object Object],[object Object],[object Object],[object Object]
And what does good trustworthy leadership look like? “You’re here on behalf of the people you lead.” ,[object Object],[object Object],[object Object],[object Object],[object Object]
Actions that maintained trust: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Leadership as belief in people....
“ What HRM delivers is a bedrock.” ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
And what of the HR function in 2011? ,[object Object],[object Object],[object Object],[object Object]
Next steps ,[object Object],[object Object],[object Object],[object Object],[object Object]

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Professor Veronica Hope Hailey - PPMA National Public Service Debate at CIPD Conf - 10 Nov 2011

  • 1.
  • 2. Everything has to be taken on trust… it’s the currency of living Tom Stoppard Rosencrantz and Guildenstern are Dead (1967).
  • 3.
  • 4. Benefits of trust (Dietz, 2011) Trust levels at work Employee Engagement (extra effort, job satisfaction, commitment) Operational Efficiencies Information Sharing & Knowledge Exchange Positive Work Climate Individual, Group & Organizational Performance Cooperation & Problem Solving
  • 5.
  • 6. Drivers of trustworthiness in Leaders (Dietz and Den Hartog 2005)
  • 7. Qualitative and Quantitative data Senior Managers/CEOs 20 1 hour interviews HR Managers 70 30 x 1 hour interviews/ 1 focus group x 40 Middle Managers 30 1 hour interviews Lower level staff 100 90 minute focus groups CIPD Employee Outlook 2000 Survey
  • 8.
  • 9. Case Study Sample industry sectors Retail partnerships Multinational companies Family businesses Local authorities National government / public sector Professional services firm Financial services
  • 10. Locations Bristol Bath Southampton Reading London Norwich Nottingham Cardiff Sheffield Sunderland Woking Birmingham Amsterdam Winchester
  • 11. Do you trust senior management? CIPD Employee Outlook Survey – September 2011
  • 12.  
  • 13. Trusting relationships Share holders Unions Customers Politicians
  • 15.
  • 16.
  • 17.
  • 18.
  • 19. Within each of these there are positives & negatives
  • 20.
  • 21.
  • 22.
  • 23.
  • 24.
  • 25.
  • 26.
  • 27.
  • 28. Climbing out of the valley of distrust
  • 29. So – what to do?
  • 30.
  • 31.
  • 32.
  • 33. Leadership as belief in people....
  • 34.
  • 35.
  • 36.