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1. ERP IN SERVICES SECTOR
Apollo Hospital
Presented to PRESENTED BY
Asst.Prof Subrat Sar PRIYANK SINGH

2. INTRODUCTION TO SERVICE SECTOR IN INDIA
• The service sector now accounts for more than half the
GDP marks a watershed in the evolution of the Indian
economy.
Takes it closer to the fundamentals of a developed economy.
• The economy that provides services to its consumers.
This includes a wide range of businesses including financial
institutions, schools, transports and restaurants.

3. • Hotels and Restaurants
• Railways
• Other Transport & Storage
• Communication (Post, Telecom)
• Banking, Insurance
• Healthcare Sector
• Dwellings, Real Estate
• Business Services
• Other Services
The various sectors that combine together to constitute
service industry in India are:

4. INDIAN HEALTHCARE SECTOR
• The healthcare industry includes
Medical care providers
Physicians
Specialist clinics
Nursing homes
Hospitals
Medical diagnostic centres
Pathology laboratories
• Healthcare is one of India's largest service-sector
industries.
• By 2012, India's healthcare sector is projected to grow to
nearly $40 billion.

5. ERP software
• LOCAL SOFTWARE
ZEVA MANAGEMENT SYSTEM (APOLLO BSR)
IMPLEMENTATION COST (5 lakh INR)
•GLOBAL SOFTWARE
MEDICAL MANAGEMENT SYSTEM
IMPLEMENTATION COST (130 cr INR)

6. ERP Fully Integrated
• Integrates all the systems within the hospital allowing the physician
to have instant access to his patients' medical data from other
physician's offices, emergency rooms and hospitals.
• An enterprise resource planning (ERP) system replaces the need for
different interfaces between two or more applications within
hospital. It provides an integrated database to store various parts of
a hospital and increases standardization and reporting capacities.
• ERP Hospital is a solution that helps hospital to manage all kind
of operations and a available resources in there facilities.

7. EMR (Electronic Medical Record)
• The heart of the EMR module is the provider desktop
manager. The Nurse desktop module performs the
function. It helps physicians in handling all their day-
to-day activities like viewing the list of appointments,
on line ordering of investigation, procedures, drugs
and consumables along with capturing of diagnosis of
patients.

8. The features of the EMR are as listed
below
• Provider Desktop Manager
• The provider desktop manager allows the provider to perform
a number of administrative function and task such as
Ordering and order status
Medical images
Immunization chart
Clinical care file
• A standard set of chief complaints and history of present
illness are recorded through five levels of pre-set templates,
provision for direct typing, clinical referrals.

9. Laboratory Module
• The laboratory module is tightly integrated with other modules of
ERP and can receive requests for lab tests from other modules like
Provider Desktop manager, Nursing station and Operation Room
(OR).
• It covers processes like order collection, patient check-in, sample
collection, test processing, report preparation and report
dispatch.

10. • Admission – Transfer – Discharge
(ADT) Module
• Nursing Station Module
• Hospital Inventory Module
• Integration with Financials

11. Advantages & disadvantage

12. Advantages
• Clearer overview of it functioning and quicker
performance.
• Enable hospital to have greater control over
daily planning, surgical and nursing care etc.
• Help hospitals strengthen management
capacity, improve coordination and
collaboration between organizations, medical
supplies, etc.

13. Disadvantage
• The purchasing cost of the software which is very high to
small-medium Hospital. Apart from it, the employees
must be continually trained on how to use it.
• Security issue. It is important for hospital to make sure
the integrity of the patients' data is protected.
• ERP software is business tool, it can changed the whole
hospital's business system.