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Page 1
www.ReadySetPresent.com
Powerpoint is a registered product of Microsoft.
Graphics: Masterclips – IMSI; Art Explosion –
Nova Development; Corel
Powerpoint is a registered product of Microsoft.
Graphics: Masterclips – IMSI; Art Explosion –
Nova Development; Corel
Page 2
www.ReadySetPresent.com
Program ObjectivesProgram Objectives
 Explain the difference between
a disagreement and a conflict.
 Explain the six causes of conflicts.
 Explain the importance of talking
out conflict.
 Use two-way and assertive
communication skills to level
with people, to accept feedback
from them, and to
discuss/resolve problems.
Page 3
www.ReadySetPresent.com
A ChallengeA Challenge
Please write aPlease write a
One Sentence Definition ofOne Sentence Definition of
C O N F L I C T.C O N F L I C T.
Please write aPlease write a
One Sentence Definition ofOne Sentence Definition of
C O N F L I C T.C O N F L I C T.
Page 4
www.ReadySetPresent.com
Definition of ConflictDefinition of Conflict (1 of
2)
A situation in which someone
believes that his or her own needs
have been denied.
Page 5
www.ReadySetPresent.com
“The goal of organizational
leadership is not to eliminate
conflict, but to use it.”
“Conflict is a predictable social
phenomenon and should be
channeled to useful purposes.”
Definition of ConflictDefinition of Conflict (2 of
2)
Page 6
www.ReadySetPresent.com
What Do YouWhat Do You
Think?Think?
When you hear the word . . .
CONFLICT
What do you think and
what images come to you . . .
Page 7
www.ReadySetPresent.com
Symptoms Of ConflictSymptoms Of Conflict (1 of 4)
 Tensions.
 No desire to
communicate.
 Work not done properly.
 Disastrous meetings.
 Anger occurs quickly
and easily.
Page 8
www.ReadySetPresent.com
 Failing productivity.
 Slipping morale.
 Absenteeism.
 Accidents.
 Escalating costs.
 Slamming doors.
 Shouting.
 Bad times.
Symptoms Of ConflictSymptoms Of Conflict (2 of 4)
Page 9
www.ReadySetPresent.com
 The employee (or employees)
involved display no desire to
communicate.
 Bad tempers are evident.
 Productivity is falling.
 Morale is slipping.
Symptoms Of ConflictSymptoms Of Conflict (3 of 4)
Page 10
www.ReadySetPresent.com
 One or more of those
involved frequently calls in
sick.
 Accidents and errors become
more frequent.
 Disagreements become more
pronounced (shouting,
slamming doors, etc.)
Symptoms Of ConflictSymptoms Of Conflict (4 of 4)
Page 11
www.ReadySetPresent.com
Dealing WithDealing With
ResistanceResistance
 Avoidance.
 Acceptance.
 Adaptation.
 Adamancy.
 Attack (push back).
The Five "A'S"
Page 12
www.ReadySetPresent.com
Symptoms VersusSymptoms Versus
CausesCauses
 Conditions brought on by
other related situations;
signs of a basic problem.
Symptoms:
Causes:
 The basic problems;
situations that give rise to
symptoms.
Page 13
www.ReadySetPresent.com
About This Product:About This Product:
To download this entire Conflict PowerPoint presentationTo download this entire Conflict PowerPoint presentation
visit ReadySetPresent.comvisit ReadySetPresent.com
Over 100+ slides on topics such as:Over 100+ slides on topics such as:
Definitions of conflict, symptoms and causes of conflict, 5Definitions of conflict, symptoms and causes of conflict, 5
methods to handle conflict, 3 ways to address conflict: ignoring -methods to handle conflict, 3 ways to address conflict: ignoring -
stifling, defusing, organizational conflict: positive and negativestifling, defusing, organizational conflict: positive and negative
aspects, 17 points on how to overcome deadlocks, 5 type ofaspects, 17 points on how to overcome deadlocks, 5 type of
conflict deadlocks each with causes and techniques to handle:conflict deadlocks each with causes and techniques to handle:
relationship - data - value - interests - structural, conflict models,relationship - data - value - interests - structural, conflict models,
strategies, how to’s and more. Royalty Free - Use Them Overstrategies, how to’s and more. Royalty Free - Use Them Over
and Over Again.and Over Again.
Please Visit: www.ReadySetPresent.comPlease Visit: www.ReadySetPresent.com

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Conflict powerpoint952

  • 1. Page 1 www.ReadySetPresent.com Powerpoint is a registered product of Microsoft. Graphics: Masterclips – IMSI; Art Explosion – Nova Development; Corel Powerpoint is a registered product of Microsoft. Graphics: Masterclips – IMSI; Art Explosion – Nova Development; Corel
  • 2. Page 2 www.ReadySetPresent.com Program ObjectivesProgram Objectives  Explain the difference between a disagreement and a conflict.  Explain the six causes of conflicts.  Explain the importance of talking out conflict.  Use two-way and assertive communication skills to level with people, to accept feedback from them, and to discuss/resolve problems.
  • 3. Page 3 www.ReadySetPresent.com A ChallengeA Challenge Please write aPlease write a One Sentence Definition ofOne Sentence Definition of C O N F L I C T.C O N F L I C T. Please write aPlease write a One Sentence Definition ofOne Sentence Definition of C O N F L I C T.C O N F L I C T.
  • 4. Page 4 www.ReadySetPresent.com Definition of ConflictDefinition of Conflict (1 of 2) A situation in which someone believes that his or her own needs have been denied.
  • 5. Page 5 www.ReadySetPresent.com “The goal of organizational leadership is not to eliminate conflict, but to use it.” “Conflict is a predictable social phenomenon and should be channeled to useful purposes.” Definition of ConflictDefinition of Conflict (2 of 2)
  • 6. Page 6 www.ReadySetPresent.com What Do YouWhat Do You Think?Think? When you hear the word . . . CONFLICT What do you think and what images come to you . . .
  • 7. Page 7 www.ReadySetPresent.com Symptoms Of ConflictSymptoms Of Conflict (1 of 4)  Tensions.  No desire to communicate.  Work not done properly.  Disastrous meetings.  Anger occurs quickly and easily.
  • 8. Page 8 www.ReadySetPresent.com  Failing productivity.  Slipping morale.  Absenteeism.  Accidents.  Escalating costs.  Slamming doors.  Shouting.  Bad times. Symptoms Of ConflictSymptoms Of Conflict (2 of 4)
  • 9. Page 9 www.ReadySetPresent.com  The employee (or employees) involved display no desire to communicate.  Bad tempers are evident.  Productivity is falling.  Morale is slipping. Symptoms Of ConflictSymptoms Of Conflict (3 of 4)
  • 10. Page 10 www.ReadySetPresent.com  One or more of those involved frequently calls in sick.  Accidents and errors become more frequent.  Disagreements become more pronounced (shouting, slamming doors, etc.) Symptoms Of ConflictSymptoms Of Conflict (4 of 4)
  • 11. Page 11 www.ReadySetPresent.com Dealing WithDealing With ResistanceResistance  Avoidance.  Acceptance.  Adaptation.  Adamancy.  Attack (push back). The Five "A'S"
  • 12. Page 12 www.ReadySetPresent.com Symptoms VersusSymptoms Versus CausesCauses  Conditions brought on by other related situations; signs of a basic problem. Symptoms: Causes:  The basic problems; situations that give rise to symptoms.
  • 13. Page 13 www.ReadySetPresent.com About This Product:About This Product: To download this entire Conflict PowerPoint presentationTo download this entire Conflict PowerPoint presentation visit ReadySetPresent.comvisit ReadySetPresent.com Over 100+ slides on topics such as:Over 100+ slides on topics such as: Definitions of conflict, symptoms and causes of conflict, 5Definitions of conflict, symptoms and causes of conflict, 5 methods to handle conflict, 3 ways to address conflict: ignoring -methods to handle conflict, 3 ways to address conflict: ignoring - stifling, defusing, organizational conflict: positive and negativestifling, defusing, organizational conflict: positive and negative aspects, 17 points on how to overcome deadlocks, 5 type ofaspects, 17 points on how to overcome deadlocks, 5 type of conflict deadlocks each with causes and techniques to handle:conflict deadlocks each with causes and techniques to handle: relationship - data - value - interests - structural, conflict models,relationship - data - value - interests - structural, conflict models, strategies, how to’s and more. Royalty Free - Use Them Overstrategies, how to’s and more. Royalty Free - Use Them Over and Over Again.and Over Again. Please Visit: www.ReadySetPresent.comPlease Visit: www.ReadySetPresent.com