The document discusses IT initiatives and e-governance projects in the Delhi government. It describes several computerized systems implemented across departments to improve efficiency, transparency and citizen services. These include land records computerization, file monitoring systems, grievance redressal systems, e-procurement and other online services. It also outlines plans to establish a centralized grievance redressal management system and call center to better disseminate information and address public complaints.

1. IT in Delhi Government

33. Different modules Accounting E- Payment MIS E-auction Centralized registration Catalogue mgnt Contract mgmt E- tendering Indent mgnt Core platform

44. Indent Tender Bidding Evaluation Tender Purchase Bid Submission Bid Modification Pre-Qualification Technical Evaluation Commercial Evaluation Award of Contract Tender Creation Tender Approval Tender Publishing Corrigendum Pre-Bid Meeting Payment of EMD Request & Source Buy & Pay Monitor Tender Management System 1. E-Tendering Placing of the P.O. New Indent Generation Indent Approval Cost Estimation Indent Consolidation Bidder Process *

45. Milestones Definition Activity Planning BOM Progress Report BOM Consumption Planning M Book Inspection Monitoring Site Inspection Report Inspection Approval Contract Status Tracking Delay Reporting Vigilance Inspection E-Procurement Solution: 2. Contract Management- Works Contractor Process * Request & Source Contract Management Monitor

46. Approval by Officer / EE Review by PAO PAO Queries Payment Approval Release of Payment Payment to Contractor 3. E-Payment Request & Source Buy & Pay Monitor

47. Obtaining Digital Certificate

52. Smart Governance & Increased Profitability Transparent system IT friendly and innovative Management Tight Monitonring Real Time information Improved response time Improved Accountability Improved inventory mgmt Demand Aggregation Reduced transaction costs Elimination of Tender publishing costs Savings on Stationery Participation of larger no of suppliers Discourages Cartel formation Automated Work flows Automated status update Enforcement of Standard process Elimination of non-value added steps Benefits to Buyers New Improved Image Real time Monitoring Stream lined Procurement Process Process Efficiency New Supplier Discovery Cost Reduction

64. CITIZEN GRIEVANCE MANAGEMENT Status of grievance/ applications/ of Govt. Action Taken

65. Grievance Number Check Digit

70. Thank you