Session #3 focused on the role of mentors in asking questions, modeling self-learning, and facilitating collaboration among students. It discussed how language and body language impact relationships and discussed a video on how body language shapes identity. Mentors were instructed to observe students, ask leading questions, and maintain the pacing of sessions. The impact of verbal and non-verbal language on emotional states, relationships, and careers was explored, along with how to actively listen and read students. An assignment was given to discuss takeaways on social media.

1. MENTOR ACCREDITATION PROGRAM - MENTORS ASK QUESTIONS
SESSION #3
Prepared by Rama Chakaki
September 2016

2. SESSION #3
• Questions from previous session
• Role of the mentors in the program (Model Self-learning,
research platforms, tools, ask questions prior to the
programs)
• Language and the impact it has on relationships
• Core Program – Module C (Marketing & Finance)
• Video Review - Your body language shapes who you
are

3. THE GOAL OF THE PROGRAM IS TO OFFER AN OPPORTUNITY FOR STUDENTS TO LEAD AND
FIGURE THINGS OUT FOR THEMSELVES.

4. • Help maintain focus on the objective
• Observe
• Ask leading questions
• Facilitate collaboration
• Maintain the pace
• Train future groups of students after the program
ROLE OF THE MENTOR / COACH

5. –Johnny Appleseed
“Type a quote here.”SESSION #3 - LANGUAGE AND THE IMPACT IT HAS ON RELATIONSHIP

6. WHAT IS THE NUMBER 1 REASON EARLY STAGE INVESTORS WOULD PUT MONEY IN A
STARTUP?

7. LANGUAGE VERBAL AND NON-VERBAL HAS A PROFOUND IMPACT ON ONES
EMOTIONAL STATE, RELATIONSHIPS AND CAREER.

8. Language
Verbal Non-verbal
concealed
Micro expression
shared
expressions

10. DESCRIBE YOUR FIRST ENCOUNTER WITH SOMEONE WHO LEFT AN IMPRESSION ON
YOU. (POSITIVE OR NEGATIVE)

11. 7 STEPS OF FIRST ENCOUNTERS
1. DISCOUNTING
2. JUDGMENT

12. 7 STEPS OF FIRST ENCOUNTERS
3. EYE-CONTACT
4. THE HANDSHAKE
5. POWER OF YOUR SMILE

13. 7 STEPS OF FIRST ENCOUNTERS
6. INTELLIGENT QUESTIONS - CONTROL THE CONVERSATION
7. BODY LANGUAGE - BEFORE VERBAL LANGUAGE

16. THE SEVEN STEPS OF FIRST ENCOUNTERS
• These steps occur unconsciously
• Discounting - based on appearance, voice, body language, etc. using ourselves as a benchmark for perfect. This appraisal
is the initial input our mentees use to ascertain their response to us. As mentors, we need to be able to adapt successfully to
many different styles.
• Judgment - Unconsciously placing a mentee into a “box” or stereotype. Judgment is a two-way process. Within two
minutes, our mentees have decided whether we are a credible professional – or not.
• Eye-Contact - Subtly eye-contact, or the lack of it, is part of the discounting process. You should strive to maintain good,
open and honest eye-contact when you meet with your mentee.
The Handshake - We can use this perception in our favor by extending our hand palm upwards in the “submissive”
position. We place our mentee in a “dominant” and therefore safe position, as they feel in control.
Power of Your Smile - Smiling at your mentee conveys an attitude of openness and acceptance, helping them to loosen-up
and be open with us in turn. As mentors, it helps us to relax and places us in a positive state, makings it easier for us to
manage the communication.
Intelligent Questions - The person who controls the questions is the person who controls the conversation. Ask the
mentee questions – lots of them. The mentee's feeling of safety is enhanced, as the person they hear talking the most is
themselves.
Body Language - People will always look to the body language before they listen to the spoken word and will act on it first
when making decisions about your message.

18. GREAT MENTORS COMMUNICATE THE WARMTH OF ACCEPTANCE. AN OPEN
POSTURE REPLACES THE CROSS-ARMED STARE. THEIR PACE IS SLOW AND
DELIBERATE, NOT CLIPPED AN AMBIGUOUS. GESTURES ARE INVITATIONAL AND
AFFIRMING, NOT NEGATIVE AND TENTATIVE.

19. MOST PEOPLE DON’T LISTEN TO UNDERSTAND, THEY LISTEN TO REPLY. - STEVEN COVEY

20. ACTIVE LISTENING - WHAT DOES IT LOOK LIKE?

21. ACTIVE LISTENING
• Verbal signs of active listening
• Positive reinforcement
• Remembering
• Listen to facts and feelings (observe body language)
• Questioning
• Reflection
• Clarification
• Summarization

22. BENEFITS OF ACTIVE LISTENING

23. ACTIVE LISTENING BENEFITS
• Encourages the speaker
• Promotes trust and respect
• Enables listener to gain information
• Improves relationships
• Makes resolution of problems more likely
• Gains cooperation
• Promotes better understanding of people

24. HOW TO READ YOUR MENTEE
• Improve your emotional intelligence
• Develop your capacity for empathy
• Spot Concealed Emotions
• Improve your relationships
• Understand others
• Recognize and better manage your own emotions
• Develop Social Skills
• Address emotional issues don’t avoid them

26. YOUR BODY LANGUAGE SHAPES WHO YOU ARE
TED TALK DISCUSSION

27. DISCUSSION POINTS…
• Audit your body?
• Does body language change from one culture to
another?
• How much judgement do you have based on language?
• Do you realize power gestures in those around you?
• Do you notice powerless gestures? is it gender based?
• How will this impact your relationship with your mentees?

29. ASSIGNMENT
1.If you don’t have a twitter account, set one up
2.Twitter & Facebook -
1.Share one takeaway from the session with the
hashtag #Learn4Life #Palestine
2.What role does language verbal or non, have in
education? use the hashtag #Learn4Life #Palestine
3.Copy @boostvip