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Problem-Solving Skills Guide
1.
Pocket Skills Guide Problem
Solving
2.
©Rothwell Douglas Ltd.
2016 2 “The measure of success is not whether you have a tough problem to deal with, but whether it is the same problem you had last year.” John Foster Dulles, Former US Secretary of State
3.
©Rothwell Douglas Ltd.
2016 3 Working in teams can be a critical process of solving problems within organisations
4.
©Rothwell Douglas Ltd.
2016 4 The pros of team problem-solving…
5.
©Rothwell Douglas Ltd.
2016 Higher Commitment Increased Risk Taking Reduced BiasGreater Output 5
6.
©Rothwell Douglas Ltd.
2016 6 Yet team problem-solving can be problematic…
7.
©Rothwell Douglas Ltd.
2016 7 Time Constraints ConformityCompetition/Self- Promotion Lack of Objective Direction
8.
©Rothwell Douglas Ltd.
2016 8 Problem-solving is a creative event…
9.
©Rothwell Douglas Ltd.
2016 9 … but also needs to be a systematic and continuous process…
10.
©Rothwell Douglas Ltd.
2016 10 The 4 As of Exploring Problems… wareness nalaysis lternatives ctions
11.
©Rothwell Douglas Ltd.
2016 11 At every stage of this problem-solving process, expand your thinking in the beginning before narrowing your focus… Expand your thinking Narrow your focus
12.
©Rothwell Douglas Ltd.
2016 12 Identify the problem, then expand thinking to consider all perspectives: - Brainstorming - Charting all ideas - Not criticising or discussing during this time 1. AWARENESS Expand your thinking Narrow your focus
13.
©Rothwell Douglas Ltd.
2016 13 1. AWARENESS Narrow your focus to the one problem you will work on: - Identify the critical issues - Use criteria to review each problem Expand your thinking Narrow your focus
14.
©Rothwell Douglas Ltd.
2016 14 2. ANALYSIS Expand your thinking to identify all possible causes: - Gathering and analysing data - Charting all possible causes - Reviewing the process Expand your thinking Narrow your focus
15.
©Rothwell Douglas Ltd.
2016 15 2. ANALYSIS Narrow your focus to the core causes of the problem: - Use criteria to review each possible cause - Identify the chief underlying root cause(s) Expand your thinking Narrow your focus
16.
©Rothwell Douglas Ltd.
2016 16 3. ALTERNATIVES Expand your thinking to all possible solutions: - Brainstorm all possible solutions to each main cause - Be creative, think outside the box - Pool together thoughts and “hitchhike” on each other’s ideas Expand your thinking Narrow your focus
17.
©Rothwell Douglas Ltd.
2016 17 3. ALTERNATIVES Narrow your focus to the best solution available: - Use criteria to assess the best solutions - Agree consensus decision-making rather than majority rule - Ensure the solution addresses the main causes Expand your thinking Narrow your focus
18.
©Rothwell Douglas Ltd.
2016 18 4. ACTIONS Expand your thinking to all possible actions : - Specify what needs to happen next and all practical actions - Ensure the strategy is tangible, not just philosophical Expand your thinking Narrow your focus
19.
©Rothwell Douglas Ltd.
2016 19 4. ACTIONS Narrow your focus to determine who is responsible for what action and deadlines for completion of these actions: - Clarify individual responsibilities - Sequence all actions onto a timeline - State indicators that will verify the problem is solved - Agree dates for progress review Expand your thinking Narrow your focus
20.
©Rothwell Douglas Ltd.
2016 20 Learn how to prevent the problem from happening again in the future!
21.
©Rothwell Douglas Ltd.
2016 21 Follow the PDSA model for continuous improvement… PLAN : Define the problem, collect relevant data, and discover the problem's root cause DO : Develop and implement a solution; decide upon a measurement to assess its effectiveness STUDY: Measure before-and-after solution implementation, and compare results. ACT : Document the results, inform others about process changes Review the outcomes of the solution to the problem… is the problem still there?
22.
©Rothwell Douglas Ltd.
2016 22 Remember, if the same problem still persists, repeat the process until you have dealt with the root cause!
23.
©Rothwell Douglas Ltd.
2016 23 Transforming the Experience of Work… Releasing Potential in People Empowering Effective Teams Driving Innovation in Organisations Connecting Expertise across Systems Email: enquiries@rdlteam.com Phone: 02083262739
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