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Asthma Review Paper
Asthma Mini Review
By: Jennie Daley Asthma is a chronic inflammatory lung disease that affects approximately 22
million people in the United States. Six million of those people are children, making it the most
common chronic disease of children ("What is Asthma" and National 1). Asthma may be associated
with morbidity, mortality, and diminished quality of life.Asthma is considered a long–term disease
because there is currently no cure (Young). Further defining this disorder will be achieved by
explaining the disease and symptoms, addressing how it is acquired, ways physicians diagnose it,
and elaborating on treatments. Asthma can be characterized by its high levels of neutrophils which
inflame patients' airways (Tilbury 9). This inflammation...show more content...
There are a range of different forms varying in relation to the need of the patient. If the patient is in
need of quick relief, the physician may prescribe inhaled short–acting beta2–agonists. This medicine
acts quickly to relax tight muscles around airways during an asthma attack. Inhaled corticosteroids
are preferred for long term asthma control. These are the most effective option for long–term relief
of swelling, inflammation and sensitivity. This is not the only long–term control medicine option
though. There are others with the same desired goals such as inhaled long–acting beta2–agonists,
leukotriene modifiers, theophylline, cromolyn, and omalizumab. These are generally not as effective
as inhaled corticosteroids, which are believed to be the main reason for great improvements in
asthma management since the early 1980s ("What is Asthma" and Horne). Asthma management is
also very dependent on the patient and their knowledge, skills, and confidence in knowing when to
take the medication. If taken too late, the patient may still need hospitalization, whereas if taken too
often when not needed, the patient may grow immunity to the drug, or become dependent on it
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CHAPTER II REVIEW OF RELATED LITERATURE Various literature, thesis, and theories
were carefully read and studied by the researchers to synthesized and relate different scholarly
articles, journals, and other reference material to the present study entitled Customers
Satisfaction to the Service of Dasmarinas Water District. These related literature and studies gave
concrete foundation to the research. Related Literature Customer and Service According to Okoli
(2007), customer is anyone who approached the provider to satisfy his/her needs while service is
the trade between provider and customer that has the responsibility to create or destroy the
organization. In line with service is quality, which depend on the result of the customers'
comparison between expectations about service and perceived performance (Islam, 2011).
Service is different from product, and it is classified into three service dimensions, such as:
intangibility, simultaneous delivery and customer participation (Ojo, 2011). For Proompow
(2013), he defined service quality based on its important factors, where he stated that: "The
important factors of the service quality form the word SERVICE. That is 'S' stands for
satisfaction, 'E' stands for expectation, 'R' is readiness, 'V' is value, 'I' is Interest, 'C' is courtesy
and 'E' is efficiency." Customer Service From the words customer and service, customer service
means going beyond what is expected in doing ordinary way and adding value and integrity to

Literature Review
Part One: Customer Satisfaction
2.1.1Introduction to Customer Satisfaction:
Customer Satisfaction is one of the main topics rises recently. Before years there was a revelation of
a customer service to concentrate on customer, to treat with him in a better way, to please and fulfill
his demands of the customer. In order to achieve that, researchers analyzed the customer population
then took random samples and after that generalized the results and came with procedures to treat
and please the customers. The first thing is spark in the satisfaction of the customer concept added to
the private sector, later applied to the other sectors.
Customer satisfaction represents a set of business processes touching on all aspects of...show more
content...
Cheefy defined it as ' the extent to which a customers' expectations of product quality, service
quality, and price are met.'
The reality of Customer Satisfaction is in the eyes of the beholder – the customer. And all about how
to meet the expectation of those customers and even exceeding those expectations.
According to Business Dictionary definition it is 'the degree of satisfaction provided by the good or
service of a company as measured by the number of repeat customers.'
Or it is "the number of customers or percentage of total customers, whose reported experience with
a firm, its products, or its services (ratings) exceeds specified satisfaction goals." (Paul W. and
others, 2010).
Customer satisfaction can be experienced in a variety of situations and connected to both goods and
services. It is a highly personal assessment that is greatly affected by customer expectations.
Satisfaction also is based on the customer's experience of both contacts with the organization and
personal outcomes.
Some researchers define a satisfied customer within the private sector as "one who receives
significant added value" to his/her bottom line–a definition that may apply just as well to public
services. (Cengiz,

Literature Review On Six Sigma
Literature Review:
The following literature review will give an introduction of the terms Six Sigma and Lean
followed by a definition of Lean Six Sigma and its application. Based on this, the DMAIC process
its relevant tools will be described in short. Finally, the ermValue stream mapping t will be
explained followed by an illustration of the relevant methodology as well as their benefits and
drawbacks.
Six Sigma
Six Sigma is a management system consolidating a "rigorous, focused and highly effective
implementation of proven quality principles and techniques. (Pryzdek, Keller & Access
Engineering, 2014). The greek letter & in Six Sigma refers to the variablility of defect rates per
unit and gives an indicator of how often defect rates are...show more content...
and increasing the process speed by eliminating non–value added activities (waste) in the total
process (Aruleswaran, 2009)
Contrary to this, Six Sigma is a purely data driven method, focusing on improved quality and better
business performance by reducing defects and variations (Thawani, 2007)
Eventhough, several differences seem to appear, most practicioners perceive Lean and Six Sigma
as complementary approaches helping to simultaneously target a range of process problems.
Therefore, many companies consider Lean Six Sigma (LSS) as an approach allowing to combine
both methodologies into an integrated system of an improvement road map. (Al Haik & Al–Aomar,
2006).
In the light of this the following definition best applies to this principle: "Lean Six Sigma is an
organized, parallel–meso structure to (a) eliminate waste and streamline all organizational processes
(on the basis of Lean Management) and (b) reduce variation in critical organizational processes (on
the basis of Six Sigma) by using improvement specialists, a structured method (project management),
and performance metrics with the aim of achieving strategic objectives and generating savings to the
bottom line of an organization" (Jacob, 2014)

Peer Review Essay Feedback
After meeting with my peers about my essay feedback some suggestions that were given to me was
to write my essay in past tense and to move my central idea towards the end of the first paragraph.
When I first walked into the conference and my peers read my essay I felt like my essay was
horrible and all over the place. After receiving feedback from my peers, my essay wasn't as bad I
thought it was. The feedback my peers gave me was actually pretty less and easy for me to fix and
work on. The feedback that my peers gave was citing my sources inside my essay and just finishing
up my conflict paragraph. My peers liked my paper overall and said that is was organized and well
explained. I think some of the things I will do to wrap up my essay is

Chapter II
REVIEW OF RELATED LITERATURE AND STUDIES
This chapter reviews related literature and studies which serve as a frame of reference for this study.
This includes articles and published books.
Review of Related Literature and Studies (FOREIGN)
Customer's Satisfaction Customer satisfaction as noted by Tahir, Waggett, and Hoffman (2013), a
"customer's perspective based on their expectation and then subsequent post purchase experience".
In other words, It is an evaluation of a product or service quality level in order to assess whether it
exceeds or fail to meet the customer's expectation. From the perspective of the students on a budget,
it is likely that a good majority would prefer to purchase food and dine in an establishment...show
more content...
Based on the findings of this study, the following conclusions were drawn: (1) Majority of the
canteens, managed by private individuals, were found to only have moderately adequate facilities
and equipment; (2) majority of the canteens were implementing self–service in food serving; and (3)
problems in canteen operation were the lack of personnel, lack of time in food preparation, source
of water supply and pupils' food

Sample Source Evaluation Sample
Source Evaluation 1:
Credible Author: Explain how or why the author should be considered an expert.
When we are considering sources for a research papers, it is not a wise thing to just jump onto the
Internet and pull of the first article you see on the topic, which may sometimes sounds legitimate.
In this day an age, anyone can create a website and put their thoughts out there for the world to see.
To avoid taking information from authors that are not credible, writers should always research the
author's background, their title, and the work they have done in the past. Author Dr. Peter V. Hall
wrote the first article used for this research paper, and this author is a credible researcher who is a
professor and director of urban studies program...show more content...
The second source obtained for this research paper title is, Cross–Docking: A Strategy to Enhance
Supply Chain Agility. This article was written by authors, Shweta Narang Arora, Dr. SM Anas Iqbal,
and Dr.G.D.Gidwani, and all three of these authors have studied and work in the field of logistics,
and have done credible research for the international journal of logistics and supply chain
management perspectives.
Reliable Publisher: Who is the publisher? What is the publisher's reputation? Has this source been
published by a scholarly or peer–reviewed press? Is this source available in trusted archives, such as
subscription databases? If this is from a website, how stable is that website?
The publisher of this article is Pezzottaite Journals, and they are specialized in publishing quality
research papers with series of multi–disciplinary journals. The source has been published by scholar
peer review, and was pulled by the APUS online library from the ProQuest website. ProQuest has
been a major assistant to school libraries across the world, this website uses technology to assist both
students and Liberians in finding scholarly information to perform

Example Of Restaurant Review
For my restaurant review, I picked the restaurant Soulshine Pizza Factory because of its atmosphere.
The restaurant was named after a song called "Soulshine" which was written by Warren Haynes and
sang by the Allman Brothers. Known for being more than just a songwriter, Warren Haynes would
occasionally join the Allman Brothers and other bands in singing the song. Warren Haynes' song had
such an influence on many people including the owner of Soulshine who ended up naming the
restaurant after the popular song. It was founded in 2001. The restaurant has a lot of history behind
its creation; the owner of the restaurant loves pizza and was an Allman brothers fan, a southern rock
jam band. He opened the the restaurant, because he wanted to...show more content...
It is a place for a casual lunch and dinner date with your group of friends,boyfriend,girlfriend, or
family. Soulshine can also be a place where people can bring their kid's soccer team after practice.
In general, Soulshine Pizza Factory is a vibrant and family oriented scene. At Soulshine they also
serve desserts and salads. So if someone is all about diet and worried that they cannot eat at
Soulshine Pizza Factory because the word pizza is on the restaurant name, there is no need to worry
because they have a mixture of healthy dishes that will heighten your taste

Performance Evaluation Essay
There is a purpose in doing performance evaluations, in which it helps management make general
human resource decisions. Performance evaluations provide input to help make important decisions
such as promotions, transfers and even terminations. Also, could help to identify training and
developments they need, as well help develop programs and providing feedback to employees on
how they performed on their review. Performance evaluation can help to see who will get merit pay
increases and other rewards. In the scenario, I have three concerns about the evaluation that our
manager is using. The first concern is the three items that they used to evaluate, friendliness, neatness
and attitude, which are not in itself a dreadful start, but...show more content...
When using individual task outcome; you could be evaluated on such things as the quantity
produced, the scrap generated in production, and the cost per unit. Evaluating behavior, you would
look at how the employee is helping other coworkers, making suggestions for improve the work
environment, and volunteering for additional duties. The behavior is the focus on interaction
towards others and the organization. Evaluating traits are a little more trickery than the other two
because it is farthest removed from the actual performance of the job. When looking at traits, you
look to see if the person has a respectful attitude, do they show confidence in their job, are they
dependable, and are they always busy, or do they possess a wealth of experience. These traits are
routinely used as criteria for assessing an employee's level of performance. When using a method
like the 360–degree to give a performance evaluation has a great advantage for everyone. It helps
give the employees in an organization a sense of participating in the process of the person
evaluation. By including coworkers, customers, and subordinates; it allows a more accurate
reading on the employee's evaluation. Each of these people can give various views about the
employee because each one is from different parts of the organization, or even an outside source
review on the person can be very valuable. In our scenario, it could be good

Online Review Essay
Referrals and recommendations are primary sources of law firm growth, and traditional offline
recommendations are still commonplace. However, if lawyers do not pay attention to social media
and Google My Business online reviews and testimonials, your firm will remain stagnant while your
good standing dwindles. Now is an opportune time to pay attention to the online customers and
respond to them. Their word of mouth is paramount to a lawyer's future.
The Review
The approach for online reviews is to create a Google Account to access Google My Business and
read reviews customers wrote about you and your firm. With social media sites, search Facebook,
Twitter, and Google Plus for reviews connected to your name or law firm. Search...show more
content...
Neutral reviews are honest, providing the good and bad of the lawyer and/or firm. Not responding
to or ignoring negative and neutral reviews shows potential clients that you don't care about them or
the issue. This will turn clients away from you and toward the competition. Generate good publicity
by responding to negative feedback. This shows potential clients reviews matter to you and your
firm. It saves face to the company and your reputation because you are trying to resolve the situation.
The approach to responding, however, should be professional, polite, and brief. Unprofessional
behavior such as sparring with reviewers makes lawyers unlikeable. The heated approach keeps the
issue in the forefront, bringing mainstream media and additional people into the situation. The
unnecessary attention and exposure may lead to irreversible damage to brand image and legal
action. Instead, write the review with empathy and sympathy. Apologize for any issues caused on
your end and vow to resolve the issue privately. Provide contact info. End the brief by saying
comments like yours help me improve and I will try to do better. Taking online reviews offline
eliminates escalated online and media mudslinging so the issue can fade and online reputation
remains intact.
The Ugly
Some negative reviews exist due to reviews and testimonials have unfounded claims and exaggerated
situations in their review. While some are

Review Of Literature On Restaurant Service
Literature Review In the past decade, China's demand for catering services witnesses a double–digit
rise (HKTDC Research, 2013). According to the restaurant markets in China report, it states that the
demand for restaurant services will increase continuously at around 9% by 2023 (Reuters, 2014).
First, the increasing demand results from the fast development of society. Nowadays, people are
able to improve the living standard and have more disposable income. Middle–level citizens pursue
the quality of life; therefore they patronize various restaurants and have different experiences. Also,
the increase in middle–level population with the purchasing power leads to the rise in eating out
frequency (HKTDC Research, 2013). In addition, in a highly competitive catering industry, the
restaurant makes great effort to provide the...show more content...
The Zauo official website states (n.d.) that he owner not only constructs a big boat–shape dining and
fishing area in the restaurant but also installs a fish tank to create an unforgettable environment for
consumers. Consumers are able to buy the bait and rent fishing rods for free. They are encouraged to
catch their favorite fish with a cheaper price instead of ordering the fish caught by the staff because
the owner of the restaurant tries to promote this special experience. The staff shares the joy with
customers when they successfully catch the fish by beating the drum. Later, consumers can
customize the way of cooking based on the menu. Meanwhile, for those who are not interested in
indoor fishing or don't have enough time, they can just order the delicacy without fishing. This
restaurant successfully attracts lots of families with children as well as foreigners. Zauo official
website states that 90% customers enjoy fishing in the restaurant. Undoubtedly, it is a place for
eating, sightseeing and entertaining with

Sample Financial Review Paper
Review Questions 4. No, the company sales changed only 24.18%. 3,213,456–2,587,643=625,183
(625,183/ 2,587,643= 0.2418) x 100= 24.18 5. 3,213,456 x 28% = 899,768. 3,213,456 + 899,768 =
4,113,224. Their sales goal should be 4,113,224. 6. 1.Liquidity–current and quick (acid test) ratios
make up this group. Current ratio is total current assets divided by total current liabilities. The quick
ratio formula is current assets minus inventory and prepaid expenses divided by current liabilities.
2.Activity–accounts receivable, inventory, fixed asset or total asset turnover ratios create the second
group of ratios. Their divisor is obtained by averaging the accounts receivable, inventory, fixed asset
or total asset accounts needed for the...show more content...
Profitability–operating, net, gross profit margin, operating or net return on assets, and return on
equity (ROE) is the fourth group of ratios. operating, net, and gross profit margin ratios is
operating, net, and gross profit divided by net sales. operating or net return on assets formula is
operating or net income divided by average total assets. ROE is calculated as net income divided by
average owner's equity. 5.Market–earnings–per–share, price–earnings, and operating or free cash
flow per–share create last group of ratios. earnings–per–share formula is net income – preferred
stocks divided by weighted average number of common stock outstanding. price–earnings ratio
formula is market price of stock per share divided by earnings per share. When you divide the
price–earnings ratio by the annual expected growth rate % the result is price–earnings to growth rate
or PEG ratio. operating or free cash flow per–share ratios formulas are operating cash flow divided
by average number of common stock outstanding; or free cash flow divided by average number of
common stock outstanding. 8. when a company has more current assets in inventory and prepaid,
their current ratio is high but they have little quick liquidity assets on hand like cash or accounts
receivable. 9. average inventory: 30,000 + 35,000 = 65,000 65,000/2= 32,500. COGS: 140,000
inventory turnover: 140,000/32,500 =

Critical Review Model
The first two questions established formality through basic questions such as the reasoning behind
the interest in this particular career path and the longevity of the career. As the interviewee started to
feel more comfortable the interview took a shift in focus on the learning disabilities that they came
across and how they aid in the students' attentiveness. The notion behind these questions was to
understand how they aid students' concentration level, which was tackled in the latter question.
Question 7 focused on what causes discomfort to students while Question 8 asked how such
obstacles are tackled in the best manner. In the last question the personal opinion of the LSAs is
asked regarding what can be added to improve the students'...show more content...
The chosen scenarios of the various classroom setups were asked to see what Ms. Buttigieg could
relate to and her opinion regarding the classroom environment on the students' concentration level.
3.5 Evaluation Stage/Testing
The success of the executed design was tested by re–tracing back to the audience that formed the
data of the research. Therefore, the interviewees, Ms. Fava, Ms. Buttigieg and the LSAs shall be
shown the design for evaluation. ALP's administration will also be shown the final design for
evaluation. The testing of the final design will be carried out in the form of a physical model and
visual renders of the proposed space.
3.5

Literature Review Literature On Cafeteria Food
Literature Review
Introduction
Several studies have shown that food quality, variety of food, atmosphere, service quality, and price
that have a effect on dining satisfaction and return intention as it has been related to increase sales,
revenue, and customer loyalty. (Qu, 1997; Kivela, Reece & Inbakaran, 1999; Pettijohn, Pettijohn &
Luke, 1997; Lee, 2004). However, according to Lee (2004), dining environment, price and nutrition
information, and employee competency are considered the most influential factors in determining
college student's satisfaction level. The customer satisfaction is not only influenced by service
quality perceptions but also by personal preferences, situational factors and price (Aldridg &
Rowley, 1998; Patterson &...show more content...
Price fairness means the judgment of whether an outcome and the process to reach an outcome
are reasonable or acceptable (Bolton Shankar, 2003). The price to be paid for a services and
foods determines the level of quality to be demanded (Soriano, 2003). He also stressed out that the
price (value) of the meal and service are equally important when compared to other service
dimensions. The recent studies by Ng (2005) and Xi and Shuai (2009) did consider price and value
in assessing students' service quality in dining hall services. Martin–Consuegra, D., Molina, A. and
Esteban, A. (2007) found that perceived price fairness positively influences customer

Book Review
Book Review by Martha Hall Findlay, March 2011
Approaching Public Administration – Core Debates and Emerging Issues Edited by Roberto P.
Leone (Wilfrid Laurier University) and Frank L.K. Ohemeng (University of Ottawa); 2011, Emond
Montgomery Publications
I recommend this book to all Members of Parliament. I will go further, and suggest that it should
be mandatory reading for all Ministers. As an MP, I was very pleased to be asked to read it and to
provide my thoughts. As I responded when first asked to do this, "We are seeing some real
challenges in our public administration, and this will encourage me to read a book that I know I
should read, but which I might not otherwise rush to." This is true, and therein lies a big
challenge–this...show more content...
The discipline that results from those forces, and how that affects all levels of management, does not
naturally exist in government. The book has done a good job of offering the different perspectives
to date, but I hope to see more discussion on how to combine the best of both worlds. It is telling
that the essays discussing the role of the private sector in delivering public services are NOT part
of this discussion, but found in a separate section of the book. My only comment on those chapters
would be to suggest that our procurement processes need to evolve to better understand what is
being asked for in terms of private delivery of services, why, and what limits there need to be. I
hope to see more analysis comparing both theory and practice in this regard.
As an MP, I particularly enjoyed the chapters addressing questions such as "Do Politicians Control
Government?", "Should the Bureaucracy be Politically Neutral?" and "Is Ministerial
Responsibility a Dead Concept?" These go to the core of the relationship between, on the one side,
the politicians and the policies they are mandated to implement by the people who elected them,
and on the other side, the civil service, representing the need for a consistent, effective, efficient,
reliable provision of the various services that over time we have deemed to be part of the public
service. The essay by Tom Urbaniak, "Ministerial Responsibility: A Post Mortem" is based on a
very blunt, but

Restaurant Review Essay
The Big Cheese Italian Restaurant Review
Charlotte Perkins
Professor Alexandra Alessandri
English 1101
11 October 2011
Charlotte Perkins
Professor Alexandra Alessandri
ENC 1101
6 November 2011 The Big Cheese Italian Restaurant Review
The sweet smell of garlic, tickles your nose as you park your car. Its sweet aroma guides your taste
buds to the unassuming establishments were the Italian flavor lingers in the air. First Impression:
The Big Cheese Italian Restaurant lives up to its name. When you first drive up, the parking spaces
are tight and the area is very crapped. But once you are seated and begin your dining experience you
forget about all the things that are not ideal and enjoy the delicious meals that...show more content...
All the entrees came just as we finished the wings and calamari. We had encountered difficulty
finishing the Caesar Salad. The combination of pepperoni, mushrooms, sausage, onions, green
peppers , black olives, ham and mozzarella complimented each other as the flavors and remnants
oozed out of the fresh dough. The red sauce that accompanied the Calzone had an extra hint of
garlic which is the aroma that is used in many of the dishes that came past our table. It was very
hard concentrating on what we order when all the dishes that came past us smelled and looked so
good. Dessert: Tiramisu and Double Chocolate Mousse Cake called from the menu. Since the meal
was so filling, we took our dessert home. The next morning the tiramisu was just as I expected with
the right amount of liqueur. My taste buds were not disappointed and although it was not intended
for breakfast, I was completely satisfied with my choice of desserts. They are a sponsor for the
University of Miami and it shows. The takeout counter has a bristling business on a Friday night.
Many of the patrons at the restaurant were donning U of M jerseys and the like. Our bottle of
water had the University of Miami logo on the face and we were happy to support the restaurants
sponsorship of the football program. Service: Our server was excellent. She made suggestions when
we were torn on the dishes and provide recommendations for the Calzone and Stromboli. The Big
Cheese

Website Review Essay
After visiting and examining the PBS Web site, I was able to conclude that it is an extremely
successful entertainment and educational site. The Web site has won many substantial awards,
including the prestigious "Webbie Award" in 1998 and 1999. According to a recent survey, fifty
–six
percent of users at the PBS Web site are male and sixty percent are between the ages of eighteen and
forty–four. Forty–four percent of the Web site users have children and fifty–seven percent make
online purchases. (Gallup/Plaw Release: Survey of 40,000 Internet Users. Fall 1998.) The design of
the Web site is very bright and appealing to the eye. Its layout is inviting and easy to navigate. Its
design is consistent through all pages. There are many...show more content...
Another main section in the PBS Web site is called "TeacherSource." Its articles offer teachers
advice on incorporating cable, video, and the Internet into their classrooms and lessons. The
"Indie Scene" section concerns independent films and videos. It includes film reviews, a schedule
of movies, and interviews with filmmakers. The site has two different news sections, " Online
Newshour" and "News & Views." The "Online Newshour" section has up to date objective articles
with many photos. It also includes a new section geared towards high school students. The "News
& Views" section also deals with up to date news, but in a more subjective way. This section
includes opinion articles from a variety of people concerning more controversial news issues.
The section also has its own discussion group where users are able to post and reply to many
different topics. Other main sections on the PBS site include Adult Learning, history, science,
technology, and arts. The Web site also has its own shopping site called "ShopPBS." Here users
are able to purchase videos and books about anything from the Olympics to the rainforest. The site
offers users to sign up to receive a weekly email newsletter called "PBS Previews." The site also
offers television listings for PBS. In addition, there is a section where users can view the annual
report of PBS and find out about possible employment with the company. There is also an extensive
section where people interested

Example Of Peer Review
Peer Reviewer – Tristan Little Wounded– By: Eathan Martin My friends and I all went to Rapid
City over the weekend for a Lana Del Rey concert. We did several things beforehand and were
scheduled to arrive back in Dupree at 7:00 PM on March 5th. The concert was on March 3rd and
we couldn't miss it. We left on the 1st of March so we could have some time to shop and do other
things. Our parents had all agreed on giving us each $200 to use for shopping. Before we left, our
parents told us to spend the money wisely and to have fun. We then left on that Thursday morning.
At first, when we had arrived in Rapid, we didn't know what to do first so we checked into our
hotel room and made a plan, and here it was; hit up the mall, eat at the foodcourt,

Literature Review On Restaurant
Literature Review
1. Introduction
1.1 Research Question
Singapore has become a very competitive market for the fine dining restaurant segment. How do
restaurants compete in attracting affluent customer?
1.2 Research Model
The research will examine aspect of fine dining industry in Singapore. I will be assessing the
competitive strategy of western fine dining restaurant in term of retaining existence customer and
attracting new one. In order to identify retaining successful customer I will undertake survey in term
of customer satisfaction and willing to pay. I will also interview restaurant's managers who handle
strategy and execution in order to develop attracting new customer. Last I will conclude with a good
strategy would help a restaurant...show more content...
The most important of which ideas showed the relationship among three structural models:
continuous leaning culture, HRM practices and training success. The paper also showed me how
to the significant of HRM practice influence to training program success. Plus it also showed the
evidence of risk of not paying attention on these issues could generate organizational culture
employee turnover, low competence advantage that reveal poor HRM management. However this
research demonstrated how to retaining and training employee, which is significant to enhance
employee's skills and knowledge. One of the effect of this paper I will use for my research are
formulates relationships between employee and culture, and training process to produce a good
outcome service. Then I will study the impact of employee skills and knowledge on service
quality. This is because the research used formulate employee satisfaction of their job by providing
training and improving their skills. It's essential to give employee more opportunities to
performance a higher quality service and it is also generate a distinctive service

P5
The role of the Public Services in promoting Equality and Diversity .The methods used by Public
Services to ensure they have a diverse workforce
Are the following: * Bullying and Harassment at work Policies * Policies designed to prevent
bullying * They state what should be done if it happens * State responsibility is up to the individual
Policy / procedures to prevent discrimination and promote equality and diversity: * Equal
opportunities procedure * Grievance procedure * Bullying and harassment * Anti–discrimination *
Complaints procedure
P5 Georgia Johnson
S188918
Citizenship assessment
Equal opportunities – These policies are set out to say how employees should be treated in...show
more content...
This means that three quarters of police officers are male. Estimates in 2008 put female firefighters
in at just three per cent. In March 20009 the ethnic minority of police officers in England and Wales
was 4.4 per cent, firefighters in 2008 were at three per cent and RAF 1.8 percent of ethnic minorities
in 2007–2008 the percentage of ethnic minorities in the UK is 7.9 per cent. Services in UPS have
to put many support mechanisms in place to ensure that diverse groups and individuals have
equal access to do this they can: * have leaflets and websites available in different languages *
information in audio and Braille format * ensure buildings are accessible * develop a diverse
workforce to represent the community * have specialist training on issues of religion , culture,
and disability * specialist measures for reporting crimes , and homophobic and hate crimes * use
of minicom and mobile phones for texts for individuals with hearing problems * use of interpreters
* Specialist equality and diversity officers . * Ramps and disabled parking spaces and wheelchair
friendly doors and lifts
Also you may need to support employees needs to through organisations that represent the interests
of the public services such as: * legal advice and representation * counselling and personal support *
negotiations on pay and conditions * lobbying government on

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