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COULD YOUR KEY
ACCOUNT STRATEGY BE
COSTING YOU REVENUE?
REVEGY ACCOUNT BASED IMPACT SERIES
As a B2B company, a significant part of your revenue comes from key
accounts. You fought hard to win them. And it’s critical to keep, manage
and grow them. But here’s the thing. Growing revenues in key accounts
presents a unique set of challenges.
Complex, matrixed
organizations – bigger, wider,
deeper – by functions, verticals
and geography
Driving more
revenue to fewer
suppliers
Require you to not
just add, but create
ongoing value
The only sustainable way to grow your key account
revenue is to help them grow their business.
EASIER SAID THAN DONE.
For many key account managers, it’s more
of ‘let’s not lose it’ rather than ‘let’s help
these guys grow’ mentality.
If done right, however, key accounts can
deliver the highest growth in the least
amount of time, at the lowest cost.
Not just over the long term. But Now.
So, what’s stopping you from
getting more revenue from
your key accounts today?
Your peers have revenue
growth rates for strategic
accounts that are 2X higher
and sales cycles that are
40% shorter than traditional
or net new accounts.
Are you convinced that your account managers
have identified all of the potential up-sell and
cross-sell opportunity in your key accounts?
You could be missing out on huge growth
opportunities not due to a lack of strategy, but
because your current approach to managing
key accounts is missing a critical element…
...THE ANSWER IS
HIDING IN PLAIN
SIGHT.
Are Different From...
Sales Targets
Key Account Goals
Are Different From...
Customers
Key Accounts
Are Different From...
Sales Reps
Key Account Managers
Shouldn’t your key account platform
be different from standard sales
enablement tools?
BREAK OUT OF THE LOW-GROWTH LOOP
Lack of specialized platform: planning,
processes and technology to drive real
Key Account Growth
Key account complexity
clouds domain visibility
and knowledge
Sustained growth is impossible
without a single source of truth
Clouded visibility hinders
alignment and coordination of
the right internal stakeholders
Lack of accurate relationship
assessment and customer potential
is a major cause of missed revenue
Poor stakeholder alignment leads
to faulty assessments of relationship
strength and future revenue potential
“Leveraging Revegy has lead
to an improvement in the
quality of our relationships with
customers, and is helping us
uncover larger, more strategic
opportunities that we would
have never considered before...”
Denise Matalas
VP, Strategic Programs
The right platform for key
accounts can uncover
pipeline opportunities
that get lost in the loop.
Companies that engage in effective and ongoing key
account planning have win rates nearly double that
of companies without a formal process and companies
that use a solution designed specifically for account
planning have an 11-point advantage over those using
manual efforts and a 9-point advantage over those
using homegrown or CRM applications.
Take an interactive tour of a best-in-class key account
plan created with purpose-built technology.
SO WHAT DOES THIS
LOOK LIKE?
SPECIALIZED KEY
ACCOUNT MANAGEMENT
PLATFORM
Purpose Built
Technology
Consistent, Systematic
Framework
Account Planning
AND Execution
Colin Anderlohr
Senior Director of Sales Effectiveness,
JDA Software
“Account planning was done once a year on PowerPoint and
stashed away in a virtual drawer…it was a one-and-done
exercise for management as opposed to an enabling event…”
Account Planning AND Execution
STRATEGIC ACCOUNT
PLANNING
Strategic Account Management (SAM) is a
company-wide initiative in complex, highly matrixed
organizations which focuses on building strong and
mutually beneficial relationships with a company’s
most important customers and partners.
Automated approach to identify gaps, correlations
and opportunities not visible with CRM/ templates/
manual efforts
Single source of truth gets all internal stakeholders
including leadership on same page and shifts focus
from account management to sustained growth
Strengthen strategic partnership with key accounts
by aligning with client’s strategic goals and co-
creating growth plans
TACTICAL ACCOUNT
PLANNING
One off/tactical account planning exercise
without any real execution or action
Manual collation and management of scattered
or siloed data: Lack of ‘big picture’ across
complex data points means poor customer
intelligence and no actionable insights
Planning on Excel, PPT, Word and emails, with
no tracking/ governance mechanism: lack of
accountability, inability to measure KPIs
Fragmented view of customer and domain,
hands-off leadership: lack of strategic insights,
missed revenue opportunities
DIY ACCOUNT PLANNING
Over dependence on an individual key account
manager makes organization vulnerable to account
churn, longer onboarding, loss of strategic focus
Poor collaboration, accountability as key
stakeholders don’t follow systematic approach to
core processes
Lack of holistic approach means a tactical
(deal-based) approach with multiple
uncoordinated tactical contacts that confuse
clients
Operational tasks and inefficiencies soak up
valuable account manager time and resources
ACCOUNT PLANNING WITH
BUILT-IN BEST PRACTICES
Scalable Key Account processes that transfer ownership of
the account relationship to the organization and mitigates
risks of person dependency
Builds organizational intelligence and creates stakeholder
accountability as everyone is on the same page
Smooth collaboration across global teams enables
integrated value creation for Client
Dramatically increases Account Manager efficiency and
effectiveness by focusing on strategic work, not
operational tasks
Consistent, Systematic Framework
JDA Software
(Top 50 Accounts make
up 70% of revenue)
“We couldn’t build relationships with clients. There could be 5-6 reps [calling a single
account]. We tried to coordinate as much as we can but it was disjointed…reps
had their own processes. What we needed was a best practice and standardized
approach to get engrained within the accounts with the largest potential.”
ONE-SIZE-FITS-ALL APPROACH
TO TECHNOLOGY
THE RIGHT TECHNOLOGY
FOR KAM
Manual systems cannot handle or leverage the
scale and complexity of Key Accounts
CRM was designed for sales enablement, not
key account management
Homegrown and hybrid systems are a high-risk
CAPEX that make you vulnerable to becoming
technologically obsolete overnight
Technology specifically designed to manage scale and
complexity of globally dispersed Key Accounts
Transforms core activities like account planning,
relationship management, and opportunity creation
into high-yield processes
Easy to deploy, scale, integrate, upgrade with cloud-
based SaaS model
Purpose Built Technology
Excerpt from MarTech Advisor article
“Why Are B2B Companies Adding KAM
Technology to CRM?”
“They realized that Key Accounts had their unique complexities
and could not be processed through the same CRM systems that
managed their hundreds of other smaller, low-growth potential
accounts or what we may call today the ‘long-tail’ of accounts.”
NOT HAVING A KEY
ACCOUNT PLATFORM
COMES AT A HIGH PRICE.
How much revenue could you be missing
out on this year from your accounts?
“It’s like a ball player who
didn’t even know there
was a game being played
before they had a chance
to try out for the team.”
Colin Anderlohr
Global Head of Sales
Effectiveness
JDA Software
WHAT IF WE
TOLD YOU...
...that with the right platform, you
can see tangible and immediate
revenue growth opportunities
in your Key Accounts that can
impact this year’s pipeline?
Without any capital investment,
new methodology development,
or risk? Even better.
“We’ve been able to not only build pipeline of active
opportunities but also things that we may want to start
working on in the future or together and that starts to
eliminate competition and other hurdles that may come with
active opportunities that come much later in the process…”
Jason Huckabee
Senior Director Global Talent Development
SAS Institute
2 DAYS
By focusing on just 17 key
accounts in a two-day
workshop with KAM technology,
SAS Institute identified
$20M in pipeline for that year.
THREE QUESTIONS TO
CONSIDER TODAY:
How many accounts make up 80% of your revenue?
How much revenue would a 3% increase in growth
within just those accounts yield?
If you got a meeting with one of the CEOs at those
accounts an hour from now, could you walk in and
have a strategic conversation about his business and
your organization’s long-term value?
Keith Hartley
Vice President, Oracle
“In 3 out of 4 account planning sessions we do, the customer is now present
and involved, essentially helping us build the positioning to grow more…”
Revegy is a comprehensive, purpose-built key account
planning platform for enterprise-scale companies that
is easy to deploy and quick to deliver ROI.
“Revegy implements quickly and is highly configurable to your business requirements.
We rolled out their account planning and management technology and utilized it first
with dedicated accounts where we saw the greatest long term opportunity…”
SO WHAT NOW?
A Tip From SiriusDecisions:
“Consider starting with a few core
accounts to test assumptions,
identify pitfalls and ensure that
execution matches expectations.”
HERE IS WHY INDUSTRY
LEADERS CHOOSE REVEGY TO
DRIVE KEY ACCOUNT GROWTH
Methodology and CRM agnostic platform with seamless
integration to existing systems
Transition from transactional selling to strategic
partnerships with your most valuable accounts
Consistent planning, reporting, and analytics for the right
actionable insights at the right time
Immediate and long-term forecast and revenue visibility
Join the dots across complex data to spot immediate and
strategic farming opportunities with whitespace analysis
Anytime, anywhere access to key account intelligence for
all stakeholders builds collaboration and delivers single-
window value to clients
Built-in visualization enables users to navigate complex
landscape of people, politics, opportunities and threats
PROOF POSITIVE
Revegy is trusted by world-class sales and account
teams for a reason. Let us show you why.
SCHEDULE A DEMO
Revegy gave all stakeholders
visibility into a living and
breathing, real-time account
plan for sustained revenue and
growth. We’re seeing benefits
in terms of who we’re getting
access to, better anticipation
of customer needs, and having
farther reaching horizon of
projects to work on WITH our
customers.
Colin Anderlohr
Sr. Director, Sales Effectiveness
Revegy enables us to document
customers’ goals, how they’re
trying to accomplish them,
and what’s driving them in
a methodical, consistent
way, which has had a direct
impact on revenue. It allows
us to reinforce the focus on
the customer and what they’re
trying to do, leading to net new
opportunities that we may never
have thought about before...
Denise Matalas
VP Strategic Programs
We now have the ability for account
managers to visually see where
the gaps are and create a detailed
account/action plan moving
forward which allows us to see
what was previously invisible…
to see between the spaces to
what is the real opportunity. Since
launching Revegy (3 quarters) we
have seen revenue generated
within our account management
team double.”
Jennifer Dougherty
Manager Sales Enablement
With Revegy, the broader
account team discusses
alternative strategies, other ideas,
new opportunities that come
from these discussions and how
we can potentially combine
strategies/new requirements for
larger opportunities which in
turn increases the value to the
client and encourages quicker
acceptance by key contacts to
walk through from the business.
Al Haskins
Major Account Manager

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Is Your Key Account Strategy Missing Growth Opportunities

  • 1. COULD YOUR KEY ACCOUNT STRATEGY BE COSTING YOU REVENUE? REVEGY ACCOUNT BASED IMPACT SERIES
  • 2. As a B2B company, a significant part of your revenue comes from key accounts. You fought hard to win them. And it’s critical to keep, manage and grow them. But here’s the thing. Growing revenues in key accounts presents a unique set of challenges. Complex, matrixed organizations – bigger, wider, deeper – by functions, verticals and geography Driving more revenue to fewer suppliers Require you to not just add, but create ongoing value The only sustainable way to grow your key account revenue is to help them grow their business.
  • 3. EASIER SAID THAN DONE. For many key account managers, it’s more of ‘let’s not lose it’ rather than ‘let’s help these guys grow’ mentality. If done right, however, key accounts can deliver the highest growth in the least amount of time, at the lowest cost. Not just over the long term. But Now. So, what’s stopping you from getting more revenue from your key accounts today? Your peers have revenue growth rates for strategic accounts that are 2X higher and sales cycles that are 40% shorter than traditional or net new accounts.
  • 4. Are you convinced that your account managers have identified all of the potential up-sell and cross-sell opportunity in your key accounts? You could be missing out on huge growth opportunities not due to a lack of strategy, but because your current approach to managing key accounts is missing a critical element…
  • 5. ...THE ANSWER IS HIDING IN PLAIN SIGHT.
  • 6. Are Different From... Sales Targets Key Account Goals Are Different From... Customers Key Accounts Are Different From... Sales Reps Key Account Managers Shouldn’t your key account platform be different from standard sales enablement tools?
  • 7. BREAK OUT OF THE LOW-GROWTH LOOP Lack of specialized platform: planning, processes and technology to drive real Key Account Growth Key account complexity clouds domain visibility and knowledge Sustained growth is impossible without a single source of truth Clouded visibility hinders alignment and coordination of the right internal stakeholders Lack of accurate relationship assessment and customer potential is a major cause of missed revenue Poor stakeholder alignment leads to faulty assessments of relationship strength and future revenue potential
  • 8. “Leveraging Revegy has lead to an improvement in the quality of our relationships with customers, and is helping us uncover larger, more strategic opportunities that we would have never considered before...” Denise Matalas VP, Strategic Programs The right platform for key accounts can uncover pipeline opportunities that get lost in the loop. Companies that engage in effective and ongoing key account planning have win rates nearly double that of companies without a formal process and companies that use a solution designed specifically for account planning have an 11-point advantage over those using manual efforts and a 9-point advantage over those using homegrown or CRM applications.
  • 9. Take an interactive tour of a best-in-class key account plan created with purpose-built technology. SO WHAT DOES THIS LOOK LIKE? SPECIALIZED KEY ACCOUNT MANAGEMENT PLATFORM Purpose Built Technology Consistent, Systematic Framework Account Planning AND Execution
  • 10. Colin Anderlohr Senior Director of Sales Effectiveness, JDA Software “Account planning was done once a year on PowerPoint and stashed away in a virtual drawer…it was a one-and-done exercise for management as opposed to an enabling event…” Account Planning AND Execution STRATEGIC ACCOUNT PLANNING Strategic Account Management (SAM) is a company-wide initiative in complex, highly matrixed organizations which focuses on building strong and mutually beneficial relationships with a company’s most important customers and partners. Automated approach to identify gaps, correlations and opportunities not visible with CRM/ templates/ manual efforts Single source of truth gets all internal stakeholders including leadership on same page and shifts focus from account management to sustained growth Strengthen strategic partnership with key accounts by aligning with client’s strategic goals and co- creating growth plans TACTICAL ACCOUNT PLANNING One off/tactical account planning exercise without any real execution or action Manual collation and management of scattered or siloed data: Lack of ‘big picture’ across complex data points means poor customer intelligence and no actionable insights Planning on Excel, PPT, Word and emails, with no tracking/ governance mechanism: lack of accountability, inability to measure KPIs Fragmented view of customer and domain, hands-off leadership: lack of strategic insights, missed revenue opportunities
  • 11. DIY ACCOUNT PLANNING Over dependence on an individual key account manager makes organization vulnerable to account churn, longer onboarding, loss of strategic focus Poor collaboration, accountability as key stakeholders don’t follow systematic approach to core processes Lack of holistic approach means a tactical (deal-based) approach with multiple uncoordinated tactical contacts that confuse clients Operational tasks and inefficiencies soak up valuable account manager time and resources ACCOUNT PLANNING WITH BUILT-IN BEST PRACTICES Scalable Key Account processes that transfer ownership of the account relationship to the organization and mitigates risks of person dependency Builds organizational intelligence and creates stakeholder accountability as everyone is on the same page Smooth collaboration across global teams enables integrated value creation for Client Dramatically increases Account Manager efficiency and effectiveness by focusing on strategic work, not operational tasks Consistent, Systematic Framework JDA Software (Top 50 Accounts make up 70% of revenue) “We couldn’t build relationships with clients. There could be 5-6 reps [calling a single account]. We tried to coordinate as much as we can but it was disjointed…reps had their own processes. What we needed was a best practice and standardized approach to get engrained within the accounts with the largest potential.”
  • 12. ONE-SIZE-FITS-ALL APPROACH TO TECHNOLOGY THE RIGHT TECHNOLOGY FOR KAM Manual systems cannot handle or leverage the scale and complexity of Key Accounts CRM was designed for sales enablement, not key account management Homegrown and hybrid systems are a high-risk CAPEX that make you vulnerable to becoming technologically obsolete overnight Technology specifically designed to manage scale and complexity of globally dispersed Key Accounts Transforms core activities like account planning, relationship management, and opportunity creation into high-yield processes Easy to deploy, scale, integrate, upgrade with cloud- based SaaS model Purpose Built Technology Excerpt from MarTech Advisor article “Why Are B2B Companies Adding KAM Technology to CRM?” “They realized that Key Accounts had their unique complexities and could not be processed through the same CRM systems that managed their hundreds of other smaller, low-growth potential accounts or what we may call today the ‘long-tail’ of accounts.”
  • 13. NOT HAVING A KEY ACCOUNT PLATFORM COMES AT A HIGH PRICE. How much revenue could you be missing out on this year from your accounts? “It’s like a ball player who didn’t even know there was a game being played before they had a chance to try out for the team.” Colin Anderlohr Global Head of Sales Effectiveness JDA Software
  • 14. WHAT IF WE TOLD YOU... ...that with the right platform, you can see tangible and immediate revenue growth opportunities in your Key Accounts that can impact this year’s pipeline? Without any capital investment, new methodology development, or risk? Even better. “We’ve been able to not only build pipeline of active opportunities but also things that we may want to start working on in the future or together and that starts to eliminate competition and other hurdles that may come with active opportunities that come much later in the process…” Jason Huckabee Senior Director Global Talent Development SAS Institute 2 DAYS By focusing on just 17 key accounts in a two-day workshop with KAM technology, SAS Institute identified $20M in pipeline for that year.
  • 15. THREE QUESTIONS TO CONSIDER TODAY: How many accounts make up 80% of your revenue? How much revenue would a 3% increase in growth within just those accounts yield? If you got a meeting with one of the CEOs at those accounts an hour from now, could you walk in and have a strategic conversation about his business and your organization’s long-term value? Keith Hartley Vice President, Oracle “In 3 out of 4 account planning sessions we do, the customer is now present and involved, essentially helping us build the positioning to grow more…”
  • 16. Revegy is a comprehensive, purpose-built key account planning platform for enterprise-scale companies that is easy to deploy and quick to deliver ROI. “Revegy implements quickly and is highly configurable to your business requirements. We rolled out their account planning and management technology and utilized it first with dedicated accounts where we saw the greatest long term opportunity…”
  • 17. SO WHAT NOW? A Tip From SiriusDecisions: “Consider starting with a few core accounts to test assumptions, identify pitfalls and ensure that execution matches expectations.”
  • 18. HERE IS WHY INDUSTRY LEADERS CHOOSE REVEGY TO DRIVE KEY ACCOUNT GROWTH Methodology and CRM agnostic platform with seamless integration to existing systems Transition from transactional selling to strategic partnerships with your most valuable accounts Consistent planning, reporting, and analytics for the right actionable insights at the right time Immediate and long-term forecast and revenue visibility Join the dots across complex data to spot immediate and strategic farming opportunities with whitespace analysis Anytime, anywhere access to key account intelligence for all stakeholders builds collaboration and delivers single- window value to clients Built-in visualization enables users to navigate complex landscape of people, politics, opportunities and threats
  • 19. PROOF POSITIVE Revegy is trusted by world-class sales and account teams for a reason. Let us show you why. SCHEDULE A DEMO Revegy gave all stakeholders visibility into a living and breathing, real-time account plan for sustained revenue and growth. We’re seeing benefits in terms of who we’re getting access to, better anticipation of customer needs, and having farther reaching horizon of projects to work on WITH our customers. Colin Anderlohr Sr. Director, Sales Effectiveness Revegy enables us to document customers’ goals, how they’re trying to accomplish them, and what’s driving them in a methodical, consistent way, which has had a direct impact on revenue. It allows us to reinforce the focus on the customer and what they’re trying to do, leading to net new opportunities that we may never have thought about before... Denise Matalas VP Strategic Programs We now have the ability for account managers to visually see where the gaps are and create a detailed account/action plan moving forward which allows us to see what was previously invisible… to see between the spaces to what is the real opportunity. Since launching Revegy (3 quarters) we have seen revenue generated within our account management team double.” Jennifer Dougherty Manager Sales Enablement With Revegy, the broader account team discusses alternative strategies, other ideas, new opportunities that come from these discussions and how we can potentially combine strategies/new requirements for larger opportunities which in turn increases the value to the client and encourages quicker acceptance by key contacts to walk through from the business. Al Haskins Major Account Manager