3. contents
TABLE OF
05
W ELCOME FROM THE
MANAGING DIRECTOR
06
ABOUT US
08
THE VALUE OF TRAINING
10
OUR SERVICES
12
OUR TRAINING
14
OUR COURSES
14
AUTOMOTIVE
16
BUSINESS
18
CONSTRUCTION
20
ELECTRICAL
22
ENGINEERING
24
ENGLISH LANGUAGE
26
HEALTHCARE
28
HOSPITALITY
30
MANUFACTURING
32
MINING AND RESOURCES
34
RETAIL
36
TRANSPORT AND LOGISTICS
38
OUR MODEL
40
OUR CLIENTS
42
OUR ACCREDITATION
43
GLOSSARY
44
QUICK REFERENCE GUIDE
44
LICENSES AND HIGH RISK WORK
46
SHORT COURSES
3
5. WELCOME
FROM THE
MANAGING
director
Careers Australia is a dynamic, industry centered
training partner, with established relationships
with major international corporations operating
within Australia and around the world.
Our industry partners include well recognized blue chip companies such as
Rio Tinto, Laing O’Rourke, Leighton Holdings and Bechtel Corporation.
●●
We tailor bespoke training programs across an extensive range of
internationally accredited and recognized skills and qualifications.
●●
Our teachers and trainers are all highly qualified, industry experienced
and passionate about client service.
●●
We pride ourselves in responding innovatively and effectively to the
changing needs of industry and our clients.
Careers Australia has a proud history of working closely with industry to
ensure that our courses meet evolving and emerging skills needs. Our
corporate clients work on some of the largest infrastructure, maintenance
and manufacturing projects in Australia.
Our capability is well established with a focus on flexible high quality delivery
of Vocational Education and Training for enterprises and individuals.
I invite you to consider partnering with Careers Australia to assist in
preparing your workforce for the skills needed for global growth.
PATRICK McKENDRY
MANAGING DIRECTOR, CAREERS AUSTRALIA
5
6. us
ABOUT
Careers Australia
is Australia’s
largest and leading
private provider of
Vocational Education
and Training.
We offer an extensive range of nationally accredited and internationally
recognized short courses, apprenticeships, traineeships, certificate
courses and diplomas. We work closely with our clients to empower their
employees with practical skills that help make their businesses more
capable, more efficient and more productive.
Our capability and breadth of service is broad and constantly evolving to
meet the changing needs of key industries and employment sectors. We
aim to provide flexible and tailored training solutions that add genuine
value and help our partners to perform, change, and grow.
Global Outlook
Today we provide training to employers and students online, in their
workplaces, at our established national campuses, and across our growing
international operations which include;
●●
●●
The Philippines where we offer a range of qualifications across
Healthcare and Engineering.
●●
6
Papua New Guinea where we provide skilled labor to support the
emerging Liquid Natural Gas industry.
China where we have delivered Aged Care training in partnership with
the People’s Republic of China to better service their ageing population.
7. QUICK FACTS
1
Careers Australia is one of the largest
providers of Vocational Education
and Training that is funded by the
Australian Government.
History of Excellence and Innovation
Careers Australia was first established to offer
genuinely flexible, responsive and relevant training
solutions to industry and employers. Since then we
have established a clear reputation for excellence and
innovation in education:
●●
●●
●●
●●
We pioneered paperless classrooms when we
became one of the first private training providers in
Australia to deploy Apple iPad’s as a learning tool,
which have revolutionized classroom education.
We launched an industry leading online learning
portal that allows our students to access course
content anywhere, anytime and on any internet
connected device.
We have developed an industry leading blended
training model to give our clients and students
greater control and less downtime.
We care about the impact of our training and
we carefully measure our impact on workforce
development and productivity – an important
observation which less than 8% of companies take
the time to track.
2
Careers Australia has established
campus locations in every major
Australian city.
3
Careers Australia has achieved
40% year-on-year growth more
than
since
their inception in 2006.
4
Careers Australia has trained
students from over 86 countries,
including those with no English
Language comprehension.
5
Careers Australia has over
nationally accredited and
200
internationally recognised courses
on scope.
6
85%
of our corporate customers
consistently give us a satisfaction
rating of 7/10 or higher.
7
75%
of our students consistently
give us a satisfaction rating of
7/10 or above.
7
8. training
THE VALUE OF
Vocational education and
training is a system of
education and training
which has been designed
around specific industries
and job roles.
Courses are practical and focus on the skills and
knowledge required for people to enter a profession
and perform at an efficient and effective level.
Organisations are increasingly looking towards
vocational education and training in favor of university
education, as vocational training provides participants
with more practical and relevant skills rather than
theoretical knowledge which are often only loosely
related to their job role.
The growing need for training
Training is critically important for organisational
development and success. Training enables companies to
become more efficient, productive, service enabled and
to stay ahead of their competition, whilst also making
employees feel more valued and secure in their job.
In today’s highly competitive and global business
climate, companies looking to improve their profit
margins and increase productivity need to find
effective ways to boost employee performance.
Vocational education and training can deliver
significant improvements to a number business areas
which are directly impacted by employee skills and
knowledge, including:
●●
Stricter adherence to corporate policies
●●
Improved customer satisfaction
●●
Increased employee morale and retention
●●
8
Increased productivity and performance improvement
●●
Increased revenue
9. QUICK FACTS
1
-7% for non-training companies.
The high cost of not training
Some organisations view training as an unnecessary
expense, when in reality the investment in training
is often much smaller than the cost of failing to
adequately maintain staff or deliver vital project and
services. Cost categories may include:
●●
Rework
●●
IT/help desk support
Training also affects employee retention. According
to the American Society for Training Development,
41% of employees at companies with inadequate
training programs plan to leave within a year versus
12% of employees at companies who provide excellent
training and professional development programs.
Vocationally trained workers are
typically 6-11% more productive than
academically educated workers.
3
Co-worker distraction
●●
2
Increased down time
●●
The Internal Rate of Return (IRR)
+24% for training companies and
is
Every $1 spent
much as $30on training can yield
as
in productivity gains
over 3 years.
4
In
a 40%
many industries there is high
productivity gap between
and low performing employees.
5
Most
less
of companies commithoursthan
1%
total employment
to
training activities.
6
A
in training
doubled investmentin excess ofcan
result in growth rates
300% of the industry average.
7
Strategic
trainingand ongoing investment
in
can reduce:
●●
Staff turnover by 25-75%
●●
Time-to-hire by 50-75%
●●
Cost-to-hire by 70%
9
11. Our corporate mission is
to empower our partners
through world class education
and training and to support
industry with genuinely flexible
and responsive solutions.
We work hard to ensure that our students leave
Careers Australia highly skilled and job ready,
allowing our partners to build a more productive,
more capable workforce that is ready for the future.
We don’t just focus on developing skills and
knowledge; we can also facilitate a complete
overhaul of corporate culture and organizational
behavior to ensure that your investment in
education and training has longevity.
Custom Training Solutions
Whilst we already offer an extensive scope of training
products and programs, we also understand that needs
are constantly changing and evolving. If none of our
existing products are quite right for your business,
then we can work with you directly to design and
deliver a tailored training solution that specifically
targets your needs; whether it’s a simple induction, or a
single and specific skill or skill set, through to an entire
qualification built around your business.
Careers Australia is recognised as an innovator in training
delivery and a leader in educational design. When faced
with highly technical challenges, we also have the ability
to leverage our strong relationships with government,
regulators, peak bodies and major employers across a
broad range of industries and sectors.
●●
We can rapidly develop and deploy world class
education to suit any need, anywhere.
●●
We work with content experts to ensure training is
current, accurate and complete.
●●
We have the proven ability to deliver results.
Training Needs Analysis
Careers Australia provides training services to
thousands of organisations ranging from small
owner operated businesses, through to national and
multinational organisations. We have a commercial
arm to assist industry and employers with their
workforce planning to ensure a skilled workforce for
today and tomorrow.
We will work closely with your organisation to identify
specific skills and training requirements to help you
to achieve certain objectives, and to help you develop
a more effective and more capable workforce as
efficiently as possible.
Project Management
Careers Australia has a proud history of effectively
managing projects and programs in partnership with
the Australian Governments, as well as national and
multinational corporations domestically and overseas.
As such our project and client management skills are a
priority in setting and meeting deadlines and delivering
consistently high quality outcomes. The ability to maintain
long term relationships with our customers is testament to
the consistently high levels of services delivered.
11
12. training
OUR
Our capability and breadth of
service is broad and constantly
evolving to meet the changing
needs of key industries and
employment sectors.
Staying ahead of the market requires clear planning,
flexibility and skilled staff; Careers Australia helps
companies to achieve change and productivity sooner.
Careers Australia offers vocational education and
training that is highly effective. We maintain close
relationships with industry and major employers to
ensure that our training is current, relevant, practical,
and demand driven training.
As an established employer of choice, we are able to
attract and retain highly qualified, experienced and
professional instructors. We also provide our students
with comprehensive student support, employment
support and feedback systems to ensure that we never
stop improving.
Internationally Recognised
Qualifications
Australian qualifications are recognised and sought
after around the world. The Australian Qualifications
Framework (AQF) allows students to easily move
through the training system in Australia and provides
an easy way for countries around the world to
recognise your qualification.
We offer over 200 AQF accredited courses and
qualifications, which service a broad cross section of
industries, roles and skills requirements.
12
13. Blended Training Model
Train-the-Trainer
With a clear aim to provide flexible and tailored training
solutions that add genuine value, we have developed
an industry leading blended training model which gives
you greater control and less downtime.
Another popular option for ongoing training
requirements is a “Train-the-Trainer” model, where we
can train your managers and supervisors to train their
staff using our resources and learning tools. When
staff have completed the assessment process we will
verify all of the assessment documents and issue AQF
accredited qualifications.
●●
National Campus Locations
●●
Students can attend one of our national locations
to participate in simulated activities under the
guidance of our qualified and experienced trainers.
●●
Workplace Training
●●
Our workplace trainers and assessors can visit
your staff in your workplace to observe them
doing what that they do every day and train them
on your equipment.
●●
Online Learning
●●
Students can log onto our innovative new eLearning
portal to complete the theory component of their
studies at a time and place that suits them.
Global Training Options
Careers Australia has the experience and the capability to
deliver training around the world. We partner with other
training providers, global organisations, and even foreign
governments to deliver a mix of traditional campus
training through to highly tailored workplace training.
This model boasts reduced costs, since it relies on
staff who are already qualified to manage the training
delivery using your own facilities.
Transferable Skills
Many workers these days will work for multiple
companies and often working in different roles.
Transferable skills are important because they ensure
our students marketability, increase their professional
competitive advantage, and ease their transition into
any new future roles.
At Careers Australia we both acknowledge the
importance of uplifting these skills and have vast
experience to equip as many transferable skills as
possible to our students so that they can be successful
to work in a number of future fields.
13
15. 01
The automotive industry will require highly skilled
people to build, operate and maintain an increasing
degree of high-tech systems.
Careers Australia offers training and services to cover
many aspects of the automotive sector including:
++
Agricultural Machinery and Equipment
++
Automotive Retail
++
Mechanical Servicing and Repair
++
Outdoor Power Equipment
++
Vehicle Recycling and Disposal
SNAPSHOT
The automotive industry covers a wide range
of companies and organizations involved in
the design, development, manufacture, sale
and service of motor vehicles and motorcycles.
It is one of the world’s most important economic
sectors by revenue.
There were more than eight million people
working in the automotive industry in 2010,
producing around 78 million cars, vans, trucks and
buses. The global automotive industry is also a
large contributor of research and development,
investing around US $100 billion into research,
development and production.
The automotive industry currently experiencing
a period of strong globalization and there are
many opportunities to increase profitability by up
to EU €2 billion through effective training:
Benefits of our training
and services include:
●●
Multi skills and cross functional team
competence with a clear focus on outcomes
●●
Recognition of existing skills, regardless of
how those skills were developed
●●
Nationally accredited and globally
recognised qualifications
●●
Cost, competence and productive improvements
●●
Uplifting of service competences as a respond
to a faster shifting industry landscape
●●
●●
The increase in regulations will raise costs but
also increase complexity that will demand
multi-skills development.
●●
OUR COURSES + AUTOMOTIVE
INDUSTRY
The automotive industry is
a dynamic and constantly
changing industry.
Emerging markets’ share of global sales will
rise from 50 percent in 2012 to 60 percent
by 2020, while their share of global profits
is also set to rise by 10 percentage points.
Multicultural and cross functional skill
development will drive improvements.
Boosting practical and transferrable skills
that align to contemporary job roles
SHORT
COURSES
FOUNDATION
COURSES
INTERMEDIATE
COURSES
ADVANCED
COURSES
Automotive
Automotive
Automotive Technology
Automotive Administration
Automotive Administration
Automotive Vehicle
Servicing
Automotive Electrical
Automotive Mechanical
Automotive Management
Automotive Mechanical
Automotive Sales
Automotive Specialist
Outdoor Power Equipment
15
17. 02
Business Services supports the commercial activities
of all industries, including; administration, finance,
management, human resources, marketing, media and
communications, and many other functions.
Careers Australia offers a suite of courses designed to
provide industry and employers with core business skills
and knowledge to achieve high performing workplaces,
competitive advantage and business success.
Careers Australia offers training and services to cover
many aspects of the Business Services sector including:
++
++
++
++
++
++
INDUSTRY
SNAPSHOT
The Business Services industry comprises a
large array of small, medium and large enterprises
including multinationals and franchises.
An estimated 87 per cent of Business Services
enterprises are small-medium enterprises.
The Business Services sector is challenged
in general with accelerated time to market,
increased complexity and a need for cross
functional skills; in addition the rapid growth
in emerging regions drives the need for
multicultural experience and higher level of
consultative approaches.
Finance and Accounting
Business and Office Administration
Frontline, Team and Middle Management
Work Health and Safety
Project Management
Marketing
OUR COURSES + BUSINESS SERVICES
Business Services covers a
diverse range of industries and
occupations represented in the
business services sector.
Benefits of our training and
services include:
●●
●●
●●
●●
●●
Multicultural and team work oriented skills
for rapidly changing service models
Recognition of existing skills, regardless of
how those skills were developed
Mitigation of skill gaps, productivity enhancements,
hands on experience
Nationally accredited and globally
recognised qualifications
Uplifting consultative and transferrable skills that
align to contemporary job roles
SHORT
COURSES
FOUNDATION
COURSES
INTERMEDIATE
COURSES
ADVANCED
COURSES
Computer Skills
Business
Accounting
Accounting
Email Skills
Business Administration
Business
Keyboard Skills
Frontline Management
Human Resources
Microsoft Access
Human Resources
Management
Microsoft Excel
Occupational Health
and Safety
Marketing
Microsoft PowerPoint
Work Health and Safety
Occupational Health
and Safety
Microsoft Word
Project Management
Work Health and Safety
MYOB (accounting software)
Training and Assessment
Project Management
17
19. 03
++
++
++
++
++
INDUSTRY
SNAPSHOT
Global investment in construction and
infrastructure projects totals around 2.5% of GDP
which was around US $15 trillion in 2010. There
are almost 180 million construction workers
around the world with 50% of those working in
developing countries.
High Risk and Plant Operator Licenses
There are significant opportunities for the
construction sector to realize efficiencies through
more effective education, training and retention
of their workforce:
Traditional Trades Apprenticeships
●●
The world needs to increase its investment in
infrastructure by nearly 60% over the next 18
years, with roads and power accounting for
almost half of this need.
●●
There has been a zero gain in construction
sector labor productivity over the past 20 years
in Japan, Germany and USA despite significant
gains in productivity in other sectors.
Site and Safety Inductions
Construction Management
Builders License
Benefits of our training and
services include:
●●
Development in both practical skills and skills
in more efficient production methods
●●
Recognition of existing skills, regardless of
how those skills were developed
●●
Nationally accredited and globally
recognised qualifications
●●
●●
OUR COURSES + CONSTRUCTION
Careers Australia offers a
comprehensive range of courses
and services for the Building
and Construction sectors,
ranging from short courses,
to pre-apprenticeships and
apprenticeships, through to
diplomas and advanced diplomas in:
By 2050
●●
75% of the world’s population will live in cities
(compared to 50% today)
Collaborative project management skills to meet a
increasingly complex industry environment
●●
There will be 800 cities with more than
1 million inhabitants (compared to 450 today)
Revitalization of practical and transferrable skills
toolbox that align to contemporary job roles
●●
There will be 45 mega cities with more than
10 million inhabitants (compared to 25 today)
SHORT
COURSES
FOUNDATION
COURSES
INTERMEDIATE
COURSES
ADVANCED
COURSES
Construction
Management
Construction
Bricklaying
Building and Construction
Construction
Induction*
Construction Pathways
Cabinet Making
Building and Construction
Management
High Risk Licenses*
Drainage
Carpentry
Plant Licenses*
Civil Construction
Civil Construction Plant Operations
Civil Construction Supervision
Concreting
Painting and Decorating
Steelfixing
Wall and Ceiling Lining
Wall and Floor Tiling
Construction Waterproofing
Formwork
Plumbing
*Please refer to the ‘Quick Reference’ section on pages 44-47 for the complete list of short courses.
19
21. 04
++
Communications Cabling
++
Electrical
++
Instrumentation and Control
++
Refrigeration
++
SNAPSHOT
Employment of electricians is projected to grow
23 percent from 2010 to 2020, which is faster
than the average for all occupations. Homes and
businesses require more wiring than ever before,
and electricians will be needed to install the
necessary components and meet this demand.
Not only will the Electrical sector need to train
a significant volume of new workers, but many
existing workers will need to improve their skills
to better service the public’s growing appetite for
efficient energy. These efficiencies will be realized
through skills enhancements in:
Air Conditioning
++
INDUSTRY
Renewable Energy
●●
Benefits of our training and
services include:
●●
Recognition of existing skills, regardless of
how those skills were developed
●●
Nationally accredited and globally
recognised qualifications
●●
●●
20-30% from energy-efficient new buildings
mainly based on the average energy
consumption of existing buildings in
developed countries.
●●
Lighting accounts for 19 percent of the world’s
electricity consumption and is expected to
grow with 40% in the next 10 years. In the
commercial sector, lighting accounts for 1/3 of
a building’s electricity use.
Flexible delivery and sustainable methods
with a clear focus on outcomes
●●
20 % from better insulation, lighting, and
similar energy efficiency measures in
our homes, offices, factories, and other
commercial buildings
OUR COURSES + ELECTRICAL
Careers Australia offers a
comprehensive range of courses
and services for the Electrical
sector, ranging from short
courses, to pre-apprenticeships
and apprenticeships, through to
diplomas in:
Upgrade of practical and transferrable
skills that align to contemporary job roles
SHORT
COURSES
FOUNDATION
COURSES
INTERMEDIATE
COURSES
ADVANCED
COURSES
Heat Pump Water Systems
Data and Voice
Communications
Air-conditioning
and Refrigeration
Renewable Energy
Engineering
Electrical Efficiency
Electrotechnology
Electrical Fitting
Split Air Conditioning
Electrical Instrumentation
Sustainable Energy
Electrotechnology
Electrician
Telecommunications
Cabling
Instrumentation and Control
Photovoltaic systems
Renewable Energy
21
23. 05
++
Fabrication
++
Instrumentation
++
Machining
++
Mechanical
++
Production
++
Refrigeration
INDUSTRY
SNAPSHOT
The acute skills shortage seen in Australia and
Canada has begun to spread around the world,
with major projects in Indonesia, Mongolia, Brazil,
Chile, Peru and Mozambique all plagued by critical
skills shortages in Engineering related trades.
This issue is compounded by the fact that 25% of
workers in Engineering related trades are older
than 55 and 50% of workers are older than 45.
This means that much of the existing workforce
is likely to enter non-trade roles or retire in the
coming decade.
It is currently projected that the United States
will need an additional 238,000 welding-related
professionals by 2019.
OUR COURSES + ENGINEERING
Careers Australia offers a
comprehensive range of courses
and services for the Engineering
sector, ranging from short
courses, to pre-apprenticeships
and apprenticeships, through to
advanced trade diplomas.
Benefits of our training and
services include:
●●
More efficient production and flexible delivery
methods with a clear focus on outcomes
●●
Recognition of existing skills, regardless of
how those skills were developed
●●
Nationally accredited and globally
recognised qualifications
●●
Enhancement of practical and transferrable
skills that align to contemporary job roles
SHORT
COURSES
FOUNDATION
COURSES
INTERMEDIATE COURSES
ADVANCED
COURSES
Engineering
Engineering
Engineering –
Advanced Trade
Production Technology
Fabrication
Heavy Fabrication
Light Fabrication
Maintenance
Welding
Instrumentation
Mechanical
Instrumentation
Machining
Maintenance
Refrigeration and Air Conditioning
Production
23
25. 06
INDUSTRY
SNAPSHOT
++
Basic English
++
Advanced English
It is estimated that over 1 billion people are
currently learning English worldwide. A massive
increase in the number of people learning English
has already begun, and is likely to reach a peak of
around 2 billion in the next 10–15 years. Improving
English skills is essential in many working
environments, as English Language skills facilitate:
++
Vocational English
●●
Globally transferable skills
++
English Teaching
●●
Globally portable skills
●●
Global networking, collaboration and
research opportunities
Benefits of our training and
services include:
●●
Extends and enables quicker learning
processes through global network building
●●
Efficient and corporate productive communication
as a one language approach can be taken
●●
Nationally accredited and globally
recognised qualifications
●●
Employers value language skills for their potential
to open up new markets and the ability to
communicate with customers and clients in their
own language. A little language goes a long way
and almost 74% of employers are looking for
people with conversational competence because
it helps their business to be able to communicate,
OUR COURSES + ENGLISH LANGUAGE
Careers Australia offers
a range of English Language
courses to suit beginners
through to more advanced or
vocation specific requirements.
Enhances transferrable skills that align
to contemporary job roles
SHORT
COURSES
FOUNDATION
COURSES
INTERMEDIATE
COURSES
ADVANCED
COURSES
Communication
Spoken and Written English
Academic English
Teachers of English
to Students of Other
Languages (TESOL)
Numeracy
Spoken and Written English
Vocational English
25
27. 07
++
Aged Care
++
Allied Health
++
Children’s Services
++
Disability
++
Home and Community Care
++
Nursing
Benefits of our training and
services include:
●●
Improved productivity and quality assurance
with a clear focus on outcomes
●●
Recognition of existing skills, regardless of
how those skills were developed
●●
Nationally accredited and globally
recognised qualifications
●●
Increased multicultural awareness and
transferrable skills to uplift the
customer experience
INDUSTRY
SNAPSHOT
The Healthcare and Community Services sectors
globally represent more than 10% of GDP in OECD
countries and this is expected to grow to above
15% by 2040. The United States of America spend
almost 16% of their GDP on healthcare today, and
if historical trends continue this could be nearly a
quarter of their GDP in 2040.
Despite experiencing a current nurse shortage,
America reports a ratio of 773 nurses to 100,000
population. This is a stark contrast to Uganda, for
example, who report a ratio of approximately 6
nurses per 100,000 population. Clearly, the issue
of defining, measuring and addressing nursing
shortages has to take into account the huge
disparity in the current availability of nursing skills
in different countries, sectors and regions.
Furthermore, the lack of access to healthcare in
many countries is likely to encourage a growing
number of established pharmaceutical, healthcare
and medical technology companies to open
clinics in the developing world.
There are significant efficiencies which can
be realized in the Healthcare and Community
Services sectors through better training and
education. For example:
●●
FOUNDATION
COURSES
Hospital and Health Information Systems are
currently experiencing a period of significant
change, which will require further training and
education for many workers. For example, the
implementation of bedside scanning, traceable
medical devices, inventory management systems,
receipt authentication and transaction automation.
●●
SHORT
COURSES
OUR COURSES + HEALTHCARE
Careers Australia offers training
and services to cover many aspects
of the Healthcare and Community
Services sector including:
Millions of patients are at risk for adverse drug
affects. Every year between $160-280 billion are
INTERMEDIATE
COURSES
ADVANCED
COURSES
Cardiopulmonary
Resuscitation
Aged Care
Children's Services
First Aid
Allied Health Assistance
Community Services
Coordination
Low Voltage Rescue
Children's Services
Community Services Work
Manual Handling
Disability
Counselling
Health Services Assistance
Nursing
Home and Community Care
Leisure and Health
27
29. 08
++
Alcohol and Gaming
++
Cooking and Kitchen Operations
++
Food Safety and Hygiene
++
INDUSTRY
SNAPSHOT
The global travel and tourism market accounts
for 5% of global GDP and 6% of all exports, with
the industry employing one in twelve people
globally. Within the food category, dining out is
expected to grow by 10.2% every year for the
coming decade.
Hospitality Management
●●
●●
Recognition of existing skills, regardless of
how those skills were developed
●●
Nationally accredited and globally
recognised qualifications
●●
Increased excellence awareness and transferrable
skills to uplift the total customer experience
The global restaurant industry will reach $2.1
trillion by 2015, driven by increasing preference
for eating out and waning demand for take
away foods.
Over the last decade there has been increased
focus on the quality of food served in fast
food restaurants.
Improved productivity and service assurance
with a clear focus on outcomes
●●
●●
●●
Benefits of our training and
services include:
There are 8 million restaurants in the
world and around 300,000 restaurant and
catering companies.
SHORT
COURSES
FOUNDATION
COURSES
OUR COURSES + HOSPITALITY
Careers Australia offers
training and services to
cover many aspects of the
Hospitality sector including:
Average staff turnover in the hospitality industry
is steady at around 31%. With staff costs
accounting for 45% of operating expenses and
the strong correlation between staff retention and
guest satisfaction, hospitality operators need to
consider how best to recruit, reward and retain
quality employees to ensure success.
INTERMEDIATE
COURSES
ADVANCED
COURSES
Barista (Coffee Making)
Asian Cookery
Hospitality
Food Hygiene
Commercial Cookery
Food Safety
Hospitality Operations
Responsible Service
of Alcohol
Kitchen Operations
Responsible Service
of Gambling
Retail Baking
29
31. 09
INDUSTRY
SNAPSHOT
As Manufacturing continues to grow, the sector
now accounts for around 16% of global GDP and
14% of employment. Today the Manufacturing
sector accounts for:
++
Competitive Systems
++
Lean Manufacturing
●●
16% share of global GDP
++
Process Manufacturing
●●
45 million jobs in advanced economies
●●
An additional 19 cents of service demand
for every dollar of manufacturing output
Benefits of our training and
services include:
●●
Cross functional teamwork and multi
skill competence with productivity focus
●●
Recognition of existing skills, regardless of
how those skills were developed
●●
Nationally accredited and globally
recognised qualifications
●●
Uplift of transferrable skills to enable proactive
self learning
SHORT
COURSES
One of the most pressing issues faced by the
Manufacturing sector today is the struggle to find
and retain well trained workers. Manufacturing is
becoming increasingly technology driven and the
global supply of high-skill workers is not keeping
up with demand.
Manufacturing companies will need to invest
strategically in education and skill development.
They will need qualified, computer-savvy factory
workers and agile managers to manage local
FOUNDATION
COURSES
INTERMEDIATE
COURSES
Process Manufacturing
Competitive Systems
and Practices
Sugar Milling Industry
Operations
OUR COURSES + MANUFACTURING
Careers Australia offers training
and services to cover many
aspects of the Manufacturing
sector including:
ADVANCED
COURSES
Process Manufacturing
Sugar Milling Industry
Operations
31
33. 10
++
++
++
++
++
++
INDUSTRY
SNAPSHOT
The Mining and Resources sector is in the
midst of a global confidence crisis and the
industry is increasingly looking towards
operating efficiencies and productivity gains
to improve profitability.
Total revenue of the top global mining
companies from 2002 to 2012 US $525 billion
●●
Civil Construction
●●
Net profit of the top global mining companies
from 2002 to 2012 was US $68 billion
●●
Net profit margin of the top global mining
companies from 2002 to 2012 was around 13%
High Risk and Plant Operator Licenses
Mining and Resources Operations
Mining and Resources Processing
Site and Safety Inductions
Traditional Trades Apprenticeships
Benefits of our training and
services include:
●●
Cross functional teamwork and multi
skill competence with productivity focus
●●
Support service skills and improved
operational efficiency awareness
●●
Recognition of existing skills, regardless
of how those skills were developed
●●
●●
Today the global mining industry is generating
56% less output per employment hour
compared to 2002.
●●
At the same time support services have risen
to 13% of employment hours compared to
3% in 2002.
Nationally accredited and globally
recognised qualifications
●●
Vocational training often delivers a higher return
on investment than capital expenditure, allowing
staff to perform more efficiently, more effectively
and with fewer incidents. Ongoing training and
professional development can also reduce staff
turnover as much as 50%.
OUR COURSES + MINING AND RESOURCES
Careers Australia offers a
comprehensive range of
courses and services for the
Mining and Resources sectors,
ranging from short courses,
to pre-apprenticeships and
apprenticeships, through to
diplomas and advanced diplomas in:
Uplift of transferrable skills to enable
proactive self learning
SHORT
COURSES
FOUNDATION
COURSES
INTERMEDIATE
COURSES
Construction Induction*
Drilling Operations
Civil Construction
High Risk Licenses*
Process Plant Operations
Civil Construction Plant
Operations
Site Induction*
Resources and
Infrastructure Operations
Civil Construction
Supervision
Mine Supervisor*
Resources and
Infrastructure Work
Preparation
Drilling Operations
Plant Licenses*
Resource Processing
Process Plant Operations
Surface Extraction
Operations
Resource Processing
Underground Coal Mining
ADVANCED
COURSES
Surface Extraction
Operations
Underground Coal
Operations
Water Operations
*Please refer to the ‘Quick Reference’ section on pages 44-47 for the complete list of short courses.
33
35. 11
++
Baking and Cooking
++
Hairdressing
++
Management
++
Operations
++
Services
Benefits of our training and
services include:
INDUSTRY
SNAPSHOT
The way that consumers make purchasing
decisions has changed dramatically over the past
decade. Today many consumers will stand in
retail stores, using their smart phones to compare
prices and product reviews, and allowing their
family and friends instantly weigh in on shopping
decisions via social media.
Existing retailers cannot expect to stay successful
by going about business as usual. Modern retailers
need to provide value to customers in new and
different ways; such as through the provision of
product expertise, product education, and the
provision of genuine customer service.
●●
Flexible delivery methods with a clear focus
on outcomes
●●
Global retail sales are growing steadily
at around 4%
●●
Recognition of existing skills, regardless of
how those skills were developed
●●
Today annual global retail sales are worth
US $18 Trillion
●●
Australian accredited and globally
recognised qualifications
●●
OUR COURSES + RETAIL
Careers Australia offers
training and services to
cover many aspects of the
Retail sector including:
Practical and transferrable skills that align
to contemporary job roles
SHORT
COURSES
FOUNDATION
COURSES
INTERMEDIATE
COURSES
ADVANCED
COURSES
Retail Services
Hairdressing
Retail Management
Retail Baking*
Retail Management
Retail Operations
*Please refer to Hospitality on pages 28-29 for more cooking and hospitality related products
35
37. 12
++
Construction
++
High Risk and Plant Operator Licenses
++
Logistics
++
Rail Infrastructure and Operations
++
Site and Safety Inductions
++
Warehousing
Benefits of our training and
services include:
●●
Cross functional and development of multi
skill competence with clear productivity focus
●●
The global rail industry employs more than
6.3 million people worldwide and nearly 2 million
of these work in China. Around 1.4 million are
employed in India and 1.1 million are employed in
Europe. The global rail manufacturing industry
is a relatively consolidated market.
Nearly 40% of operating expenses in
European rail companies come from personnel
costs. Average turnover is 10% at larger firms
and about 20% of smaller firms. Almost 60%
of rail companies reports that they have a
skills shortage.
Australian accredited and globally
recognised qualifications
●●
Global population was 6 billion in 2000 and
will reach 9 billion by 2050. Combined with
rising income and more competitive transport
options, global mobility will continue to
experience strong growth into the future.
Recognition of existing skills, regardless of
how those skills were developed
●●
SNAPSHOT
Consultative service skills to address cost focus
and service quality
●●
INDUSTRY
OUR COURSES + TRANSPORT AND LOGISTICS
Careers Australia offers
training and services to
cover many aspects of the
Transport and Logistics
sector including:
Uplift of transferrable skills to improve interaction
with a increasingly global customer base
SHORT
COURSES
CERTIFICATE
I - II
CERTIFICATE
III - IV
ADVANCED
COURSES
Construction Induction*
Rail Infrastructure
Mobile Crane Operations
Logistics
High Risk Licenses*
Rail Operations
Rail Infrastructure
Plant Licenses*
Transport and Logistics
Rail Operations
Rail Induction*
Warehousing Operations
Transport and Logistics
Plant Licenses*
Warehousing Operations
*Please refer to the ‘Quick Reference’ section on pages 44-47 for the complete list of short courses.
37
38. model
OUR
Careers Australia
has developed an
industry leading
model for the
rollout of corporate
and customized
training services.
Building Solid Platforms for Education
Many developing countries doubled their GDP per capita in the last 15
years, meaning they are experiencing economic growth roughly ten times
faster than the industrial revolution. This means they have a real need to
address vocational training differently than western countries that have
been developing over a much longer time. Even established markets,
however, have expectations of progressive vocational education and
training such as:
●●
●●
Offload some or all of administration duties from employees by
outsourcing these tasks to qualified training services suppliers that
specialize in the range of processes entailed in enterprise-wide
training programs.
●●
It’s virtually impossible to shave costs and simultaneously increase
training efficiency without having the proper metrics and reporting
structure in place to determine where and how effectively money
is being spent, continuously measure and monitor all facets of their
training to ensure maximum return on investment and proper alignment
with their company’s business strategies.
●●
38
Consolidation and streamlining processes—namely, integrating all
training functions into a single and more efficient reporting structure.
To capture future growth and to help our clients to secure profit
from an increasingly complex cost pressured and shifting industry
landscape, we recognize that we cannot simply rely on traditional
educational toolboxes.
39. 1
CONSULTATION
2
SCOPE
3
4
PLANNING
IMPLEMENTATION
5
REVIEW
Conduct meetings
with customers
Identitfy expectations
and requirements
Design training contents
Invite participants/
organisation
Training, instruction,
evaluate feedback
Organise project
workshop
Analyze customer
situation
Develop examination
concepts/certificates
Execute kick-off
meeting
Align project
management
Execute workshop
Define competences of
target groups
Develop detailed
training concept
Train the trainer/briefing
Align event
management
Clarify goals and
expectations
Clarify learning
methods
Schedule/organise use
of media
Manage rooms, material,
infrastructure
Quality assurance:
process and documents
Develop rough
concept
Select media
Plan resources/material
Define measurements
Execute training,
instruction, coaching
Align contents and
media selection
Clarify personnel
certification
Clarify support process
Organise support
processes
Personnel certification
Operating hotline/
give support
Clarify project budget
Event management
tools
Arrange dates with trainers
examiners/book rooms
Operating hotline/
give support
Project controlling
Assure measurements
Initiate training project
Define training projects
Training project plan
with milestones
Organise feedback
Project invoicing
IMPLEMENTATION
OF ORDER
DELIVERY OF
PERFORMANCE
DRAFT OFFER/
PROJECT CONCEPT
1
OFFER PROJECT
ORDER
Consultation
We value the extensive experience and valuable insight
from the delivery of wide ranging projects across a broad
cross section of industries and clients. We take time to
ask the right questions, listening carefully, and prepare
strategic recommendations. We also want to make sure
we understand our clients business profoundly so that we
can identify and implement the right solution.
2
Scope
Our project team will work with you to establish a
clear project scope, which could include the delivery of
hundreds of existing courses and qualifications, or the
development and delivery of completely customized
training solutions to meet specific skills needs.
3
Planning
The planning phase is based around the definition of
course and delivery specifications, aims and outcome
measurements. Once the specification is defined, learning
objectives and detailed course curriculums are developed,
appropriately skilled and experienced lecturers are
appointed and support mechanisms are defined.
We evaluate opportunities to leverage on modern
learning technology and blended training delivery
DOCUMENTATION
methodologies, rather than relying on traditional and
often inefficient classroom delivery. Our clear focus is on
the provision of highly efficient and effective training to
provide your organization with genuine value.
4
Implementation
We deliver our training solutions and services
pragmatically and in alignment with your key
stakeholders to assure that we can make any necessary
adjustments along the way.
5
Review
Some examples important to measure for continues
improvement and to impact reasons
●●
The correlation between sales training
and sales performance
●●
The correlation between training and
productivity and efficiency
●●
The percentage of training budget spend
on course development and delivery
●●
How training is compared to others
●●
The cost of a canceled class
●●
The total cost of training technology
and training administration
39
40. clients
OUR
Careers Australia has
partnered with over
2,500 companies ranging
from small family run
businesses to large
multinational corporations.
OIL AND GAS
Careers Australia provides construction training and
skills development to local workers in preparation for
the $1 billion Hides Gas Conditioning Plant in Papua
New Guinea.
The Hides Gas Conditioning Plant is a part of the
massive Papua New Guinea Liquefied Natural Gas
(PNG LNG) project which is an integrated development
incorporating gas production and processing facilities
in the Southern Highlands and Western Provinces and
storage facilities in the northwest of Port Moresby.
Careers Australia provides PNG nationals with
health and safety, resource and infrastructure and
construction skills, awarding graduates with a formal
qualification which is globally recognised through the
Australian Quality Training Framework.
MINING AND RESOURCES
Careers Australia works with some of the largest
mining companies in the world, including Rio Tinto who
has a market capitalisation of around $134 billion.
Companies like Rio Tinto are world leaders in the
production of many commodities including aluminium,
iron ore, copper, uranium, coal, and diamonds.
Although primarily focused on extraction of minerals,
Rio Tinto also has significant operations in refining,
particularly for refining bauxite and iron ore. The
company has operations on six continents but is mainly
concentrated in Australia and Canada, and owns gross
assets valued at $81 billion through a complex web of
wholly and partly owned subsidiaries.
Careers Australia provides thousands of mining
employees with apprenticeship training for traditional
trades, traineeships in mining and resource processing
and process plant operations, prescribed occupations
in high risk training, as well as traineeships in frontline
management and the Diploma of Management.
40
41. GOVERNMENT TRANSPORT
HEALTHCARE
Brisbane City Council is the largest local government
area in Australia by population and the largest
municipal council in the world by landmass.
Since its inception in 1985, Healthscope has grown
to become Australia’s largest provider of integrated
healthcare. Healthscope plays a vital role in the health
and wellbeing of Australians working cohesively within
the medical community to offer innovative services.
The City of Brisbane administers a significant portion
of the Brisbane metropolitan area, making it the largest
local government area in Australia by population and
the largest municipal council in the world by landmass.
Brisbane City Council administers a budget of over
$3 billion.
Careers Australia provides Brisbane City Council with
training in engineering, automotive repair, fitting and
turning, boilermaking, metal fabrication, competitive
systems and lean manufacturing. Brisbane City
Council staff also receive TAE training that allows
them to carry out their own ongoing training.
Healthscope provides private hospital, medical centre
and pathology services in every state and territory of
Australia. Healthscope also operates an expanding
network of pathology services in New Zealand,
Malaysia, Singapore and Vietnam.
Healthscope Hospitals provide Careers Australia
nursing students with real, practical work experience
during their studies and with employment
opportunities once they graduate.
ENGINEERING
Laing O’Rourke is the largest privately owned
engineering companies in the United Kingdom.
The company operates in investment and development
services, program management services, design
and engineering consultancy, manufacturing and
construction solutions, infrastructure and buildings
management and support services. Their projects
span a range of sectors including, building, transport,
power, utilities waste, oil gas and mining natural
resources with operations in UK, Ireland, Germany,
Canada, Australia, Hong Kong, and the Middle East.
Careers Australia provides Laing O’Rourke
with Rail training for new rail employees,
Verifications of Competency for new contractors
involved in high risk work, as well as apprenticeship
training in Rail Infrastructure and traditional trade
areas. Laing O’Rourke also provide their supervisors
with communication and risk training, as well as
Certificate IV in Frontline Management and the
Diploma of Management.
41
42. accreditation
OUR
AUSTRALIAN
QUALIFICATIONS FRAMEWORK
AUSTRALIAN STUDENT
TUITION ASSURANCE SCHEME
Careers Australia courses and qualifications are
nationally recognized and internationally transferrable
under the Australian Qualifications Framework (AQF).
Careers Australia offers Australian Student Tuition
Assurance (ASTAS) to protect the upfront fees paid
by Australian students or foreign students studying in
Australia. ASTAS ensures that any Australian student
displaced from a course, due to our inability to
continue the course, will be relocated efficiently and
with minimal disruption to a comparable course with
another approved provider.
The AQF provides a comprehensive, nationally
consistent framework for all qualifications in postcompulsory education and training in Australia. In
the vocational education and training sector it assists
national consistency for all trainees, learners, employers
and providers by enabling national recognition of
qualifications and Statements of Attainment.
AUSTRALIAN SKILLS
QUALITY AUTHORITY
Careers Australia courses and qualifications are
accredited and audited by the Australian Skills Quality
Authority (ASQA).
ASQA is the national regulator for Australia’s vocational
education and training sector with a mandate to ensure
nationally approved quality standards are met.
AUSTRALIAN NURSING MIDWIFERY
ACCREDITATION COUNCIL
Careers Australia’s Diploma of Nursing course is
accredited by the Australian Nursing and Midwifery
Accreditation Council (ANMAC), who is Australia’s
independent accrediting authority for nursing and
midwifery under the National Registration and
Accreditation Scheme.
Quality education assures the community that nurses
and midwives who complete programs we accredit can
practice, become registered and care for people in a
safe and competent manner.
CAREERS AUSTRALIA GROUP LIMITED ABN 51 122 171 840
Careers Australia Education Institute
Careers Australia Institute of English
Careers Australia Institute of Training
42
|
|
|
ABN 76 120 675 505 |
ABN 50 010 994 582 |
ABN 30 122 171 840
|
RTO 22479
RTO 31468
RTO 31470
|
CRICOS 03224D
|
CRICOS 03026K
43. glossary
OUR
APPRENTICESHIP /
TRAINEESHIP
A structured training arrangement
for a person employed under
an Apprenticeship / Traineeship
training contract. It usually involves
the person receiving training
gradually and being assessed both
on and off the job over a number
of years.
COURSE
A Course is a complete body of
prescribed studies constituting
a curriculum, which results in
the issuing of a Qualification or
Statement of Attainment. We have
simplified the way courses are
described in this document, for
people who are unfamiliar with the
Australian Qualifications Framework.
SHORT COURSE
Short Courses typically only contain
one or two Units of Competency to
deliver highly specific and granular
skills or knowledge. These can be
delivered in a few hours or over a
number of days.
FOUNDATION COURSE
QUALIFICATION
Foundation Courses equip
participants with basic
functional skills and knowledge
to commence entry level roles.
Under the Australian Qualifications
Framework these courses are
described as Certificate I or
Certificate II.
A Qualification is the result
of an accredited complete
program of learning that leads
to formal certification.
INTERMEDIATE
COURSE
Intermediate Courses equip
participants with theoretical and
practical knowledge suitable for
skilled roles. Under the Australian
Qualifications Framework these
courses are described as Certificate
III or Certificate IV which include
Trade and Traineeships.
ADVANCED COURSE
Advanced Courses equip participants
with specialised knowledge and skills
for highly skilled or paraprofessional
roles and further academic focused
learning. Under the Australian
Qualifications Framework these
courses are described as Diploma or
Advanced Diploma.
STATEMENT OF
ATTAINMENT
A Statement of Attainment
provides a complete record of
Units of Competency that have
been undertaken by a student,
which includes the final result for
each respective unit.
UNIT OF COMPETENCY
A Unit of Competency is a single
component of a qualification, or
a stand-alone unit, that has been
accredited by the same process
as for a whole Course. A Unit of
Competency will often be referred
to by other names, such as an
‘accredited unit’, ‘module’, ‘subject’,
or ‘unit’.
43
45. a
Careers Australia offers a range of accredited
courses and verification of competency
assessments designed specifically for these sectors.
Licenses for High Risk Work
SCAFFOLDING WORK
CRANE AND HOIST OPERATION
++
++
++
++
++
++
++
++
++
++
++
++
++
++
++
++
++
Tower Crane
++
++
++
++
++
++
++
++
++
++
++
++
QUICK REFERENCE + LICENSES AND HIGH RISK WORK
Construction, mine and
manufacturing sites all
operate in high risk and safety
aware environments which are
monitored by strict Work Health
and Safety regulations.
Hydraulic Excavator
Hydraulic Shovel
Loader
Mine Equipment
Pipe Layer
Roller
Rope Shovel
Scraper
Skid Steer Loader
Stockpile Dozer
Tractor
Water Cart
Basic Scaffolding
Intermediate Scaffolding
Advanced Scaffolding
RIGGING WORK
++
++
++
++
Dogging
Basic Rigging
Intermediate Rigging
Advanced Rigging
FORKLIFT OPERATION
++
++
Forklift Truck
Order-Picking Forklift Truck
WORK SAFETY
++
++
Work Safely at Heights
Work in Confined Space
Self-Erecting Tower Crane
Derrick Crane
Portal Boom Crane
Bridge and Gantry Crane
Vehicle Loading Crane
Non-Slewing Mobile Crane
Slewing Mobile Crane (20 tonne)
Slewing Mobile Crane (60 tonne)
Slewing Mobile Crane (100 tonne)
Slewing Mobile Crane (100+ tonne)
Personnel and Materials Hoist
Boom-Type Elevating Work Platform
Vehicle-Mounted Concrete Placing Boom
Licenses for Plant Operations
++
++
++
++
++
++
++
++
++
++
++
++
Backhoe
Bobcat
Bucket Trencher
Bucket-Wheel Excavator
Bulldozer
Compactor
Dragline
Dump Truck
Excavator
Face Loader
Front End Loader
Grader
45
47. b
QUICK REFERENCE + SHORT COURSES
Short courses are a quick
and effective way to equip you
staff with critical and specific
skills, such as computer skills,
first aid skills, service skills,
or supervision skills.
Careers Australia offers a range of accredited
short courses to suit a broad range of job roles,
functions and industry sectors.
COMPUTER SKILLS
WORKSITE SUPERVISOR
++
++
++
++
++
++
++
++
++
Computer Skills
Email Skills
Keyboard Skills
Microsoft Access
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Construction Management
Supervisor Course (S1,S2,S3)
WORKSITE INDUCTIONS
++
++
++
Construction Induction (White Card)
Mine Induction
Rail Induction
FIRST AID
++
++
++
++
Cardiopulmonary Resuscitation
First Aid
Low Voltage Rescue
Manual Handling
HOSPITALITY
++
++
++
++
++
Barista (Coffee Making)
Food Hygiene
Food Safety
Responsible Service of Alcohol
Responsible Service of Gambling
47
