2. -A way of resolving disputes
between two or more parties
with concrete effects.
3. CHARACTERISTICS/
QUALITIES ESSENTIAL TO GOOD
MEDIATOR
Mediators have to be impartial to
establish trust among parties in
conflict.
Mediators should be flexible and
creative.
4. They should be nonjudgmental
and understanding.
They should know how to
reframe situations and
broaden perspective.
5. Mediators should be good at
analysis.
Mediator should be
trustworthy and optimistic.
6. Mediators should anticipate
positive outcome and influence
adversaries with a hope.
Mediator should show regard and
concern for the parties in conflict.