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1. Team Building and Communicational Impact Rui Lança July 2011 Copyright 2009-2010 Audax Center for Entrepreneurship ISCTE-IUL 24

2. Communicational Impact Copyright 2009-2010 Audax Center for Entrepreneurship ISCTE-IUL 23

3. “If you said it and they didn´t hear you, it´s because you didn´t said it” Harvey Thomas What do you think when you read this sentence? Copyright 2009-2010 Audax Center for Entrepreneurship ISCTE-IUL 23

4. CommunicationalImpact… iscontagious 55% Gestures! 38% Voice! 7% Content! Copyright 2009-2010 Audax Center for Entrepreneurship ISCTE-IUL 23

5. Braço de Ferro Copyright 2009-2010 Audax Center for Entrepreneurship ISCTE-IUL

6. Some factors . Preparation . Positive approach . Conviction and enthusiasm . Goals . I and they . Delivering Copyright 2009-2010 Audax Center for Entrepreneurship ISCTE-IUL 23

7. . CommunicationalImpact How to do? . Channels . Active listening . Empathy . Win Action . Action without gap The others . Win . Without noise . Receive Individual . Knowing me . Promote me . Tools Copyright 2009-2010 Audax Center for Entrepreneurship ISCTE-IUL 23

8. Teams (Leadership and Management) Copyright 2009-2010 Audax Center for Entrepreneurship ISCTE-IUL 23

9. How do you think can help? Copyright 2009-2010 Audax Center for Entrepreneurship ISCTE-IUL 23

10. . Team processes How to do? . Goals . Training . Question/Feedback . Dynamics Action . Results . Sustainability Team . Sumofcontributions . Commitment . Collectiveidentity Individual . Whoandhow i am? . I andtheteam . Experiences Copyright 2009-2010 Audax Center for Entrepreneurship ISCTE-IUL 23

11. Teamdynamics . Motivation . Recogtionandconsequences . Frontal Communication . Commongoals . Emotionandconflictmanagement . Alignementandcommitment . CommunicationalandEmotionalImpact Leadershipteam Copyright 2009-2010 Audax Center for Entrepreneurship ISCTE-IUL 23

12. Successful Teams . Common goals . Values . Honest feedback . Concern . Correct Leadership . Task definition . Sharing information, emotions, etc… Copyright 2009-2010 Audax Center for Entrepreneurship ISCTE-IUL 23

13. Successful Teams . Cognitive flexibility . Competence and continued desire to improve . Honest communication . Pride to be part of… . Adaptability vs Skill Copyright 2009-2010 Audax Center for Entrepreneurship ISCTE-IUL 23

14. Why teams fail? Copyright 2009-2010 Audax Center for Entrepreneurship ISCTE-IUL 23

15. Some factors . No rules . No coordination . Poor or lack of leadership . Inability to manage conflict . Poor planning or strategy Copyright 2009-2010 Audax Center for Entrepreneurship ISCTE-IUL 23

16. Muito Obrigado rmlanca@gmail.com Copyright 2009-2010 Audax Center for Entrepreneurship ISCTE-IUL 23