Control Process, Steps in Control Process

1. CONTROL
PROCESS
By : Rohan Solanki

2. WHAT IS CONTROL?
 Setting plan, establishing the structure and
directing the people do not guarantee that
every thing in the organization is going on well.
 Thus, control process is very important for all
types of organizations.
 Before that what is CONTROL?
 Control to define is making sure that something
happens the way it was planned to happen. As
implied in this definition, planning and controlling are
inseparable functions.
 Controlling is also the task of ensuring that the
activities are providing the desired results.

3. WHY CONTROL IS IMPORTANT?
 Plans rarely go smoothly. Most plans are
executed by people and people vary in their
abilities, motivations and honesty.
 Plans become outdated and require revisions.
 For these reasons control is an important
management function.
 Control means controlling every task in an
organization – whether it is large, or delegated to
some employee.
 Thus for every task delegated, there has to be a
control system that ensures completion of
performances in line with the plans

4. PREREQUISITES OF
CONTROL SYSTEM
 CONTROL REQUIRES PLANNING :
 All meaningful control techniques are, planning
techniques
 It is worthless to design control plans without taking
in account how well the plans are made.
 CONTROL REQUIRES ORGANIZATION
STRUCTURE :
 Purpose of control is to measure activities and take
action to assure that plans are being accomplished.
 Control of activities operates through people.
Therefore a major prerequisite of control is the
existence of an organizational structure.

5. CONTROL PROCESS
 A basic control process
involves mainly these
steps :
1. Establishment of
Standards
2. Measurement of
Performance
3. Compare
Performances
4. Taking Corrective
Actions

6. ESTABLISHMENT OF STANDARDS
 Plans can be considered as the criteria or the
standards against which we compare the
actual performance in order to figure out the
differences.
 Standards could be set on the basis of :
 Profitability standards : How much company would
like to make as profit over a given period of time.
 Market position standards : Standards indicate the
share of total sales in the market.
 Productivity standards : How much various
segments should produce.

7.  Employee attitude standards : Indicates what
type of attitude the company managers should
have to strive.
 Social responsibility standards : Making
contributions to the society.
 Short range goal : Standards that set a balance
between the short range and long range goals
 These are the standards an organization sets at the
beginning of a control process.

8. MEASUREMENT OF PERFORMANCES AND
COMPARING PERFORMANCES
 Measurement of performance is an important
procedure of the control process, the deviations can
be detected in advance by taking appropriate
actions.
 COMPARING MEASURED PERFORMANCES TO
SET STANDARDS :
 A standard is the level of activity established to serve as a
model for evaluating organizational performance.
 Performance evaluated can be for the organization as a
whole or for some individuals working within the
organization.
 In simple terms, standards are the evaluations that
determine an organizations performance is
sufficient or inadequate.

9. TAKING CORRECTIVE ACTION
 After the actual performance has been
measured and compared with the
established standards, the next step is to
take corrective action if necessary.
 Corrective action is managerial activity
aimed at bringing organizational mistakes
that hinder organizations performance.
 Before taking corrective actions, managers
should make sure that the standards are
properly established and that their
measurements of performance are valid and
reliable.

10. REQUIREMENTS FOR ADEQUATE
CONTROL
 Control should be tailored to plans and positions.
 Control must be tailored o individual managers and their
responsibilities.
 Control should point up exceptions as critical points.
 Control should be objective.
 Control should be flexible.
 Control should be economical.
 Control should lead to corrective actions.

11. TYPES OF CONTROL :
 Pre Control : Control that takes place before the work is
performed. It is also known as FEED-FORWARD
Control.
Pre control focuses on eliminating predicted problems.
 Concurrent Control : Refers to the control that takes
place as work is being performed.
 Feedback Control : This refers to the control that
concentrates on the post organizational performance.

12. BARRIERS TO SUCCESSFUL
CONTROLLING
 Barriers to controlling include :
 Control activities can create undesirable
overemphasis on short term production as
opposed to long term production.
 Control activities can increase employee’s
frustration.
 Control can encourage falsification of reports.

13. THANK YOU…