Presentation to the Alliance of Community Association Managers (ACAM) in Denver, CO on August 2, 2012

1. The Five Temptations ofThe Five Temptations of
a CEOa CEO
Teaching Content from the bookTeaching Content from the book
by Patrick Lencioniby Patrick Lencioni
Presented by:
Rolf M. Crocker, AMS, CCAM
Chief Executive Officer
OMNI Community Management

2. Agenda
 Welcome/Introduction
 Background on the Author
 Background on the Book
 The Model
 The Breakdown and Practical Application for
Management Company CEOs
 Wrap Up
 BONUS PAGE!!
 An Opportunity….

3. First, a heretical and audacious statement:
The Structure of CID Governance and
Management, in its current form, is at its very
best, fragile and, at worst, broken beyond
repair.
True of False?
Why?

4. Background – Author and
Book

5. The Author – Patrick Lencioni
 Founder of The Table Group, a consulting firm
based in the San Francisco Bay Area
 Author several books, including “The Five
Dysfunctions of a Team.” Over 3,000,000
books sold.
 Specialty is writing “Business Fables” –
fictional stories that illustrate real-world
business and leadership principles
* http://www.tablegroup.com/pat/

6. The Book: The Five Temptations
 Lencioni’s first book, published in 1998
 Interest in screenwriting prompted the “fable”
approach
 Shades of what would become “foundational
principles” in future books and core to “The
Five Dysfunctions of a Team”
*http://www.tablegroup.com/books/temptations/

7. The Story and
The Model

8. The Story
As he stared out the picture window from his office, Andrew
O'Brien wondered how it had come to this. Tomorrow would be the
one-year anniversary of his promotion to CEO. It would also be the
first board meeting where he would be accountable for the results of
an entire fiscal year. Those results, as he had grown accustomed to
saying, were "unspectacular at best.” Andrew could not deny that he
was at a low point in his brief tenure as CEO, a point he never
expected to reach so soon. Then things got worse. In this stunning
business fiction debut, Patrick Lencioni delivers a powerful wake-up
call to all of us who dare to lead. Young, ambitious, and
overwhelmed Andrew O'Brien personifies a part of every leader as
he wanders in search of the elusive silver bullet that will propel him
to success. He happens upon an unlikely guide who distills the
seemingly infinite list of leadership perils into the five temptations of
a CEO.

9. The Story (cont’d)
In an intense and often combative exchange, the two debate
fundamental issues faced by all leaders-issues involving personal
integrity and effectiveness in the ongoing struggle for success. While
some of these topics have been bandied about in the leadership
literature for years, here they actually begin to make sense.
Refreshingly original and utterly compelling, Andrew's story
(written to be read in one sitting) will be enjoyed, remembered, and
reread for years to come. It serves as a timeless and potent reminder
that success as a leader can come down to practicing a few simple
behaviors-behaviors that are painfully difficult for each of us to
master. (From the front flap of the book)

10. The Model
 Temptation #1: Status over Results
 Temptation #2: Popularity over Accountability
 Temptation #3: Certainty over Clarity
 Temptation #4: Harmony over Conflict
 Temptation #5: Invulnerability over Trust

11. The Breakdown and Practical
Application
** In Reverse Order….

12. #5: Invulnerability over Trust
 Everything begins with trust
 Very fragile – difficult to build, easy to break
 Societal and business norms frown on
vulnerability
 Taking the risk of getting burned
 It’s ok to be wrong!!
 An element of checking ego at the door
 Makes you human, more accessible, more
authentic to those you lead

13. #4: Harmony over Conflict
 Seeking to “keep the peace”
 Sometimes used as a control device
 The need to “couch” your words or thoughts to
avoid offending
 “If everyone in the room is thinking the same
thing….” - Gen. G. S. Patton
 Healthy, passionate debate filters out weak
ideas, creating stronger, better outcomes
 Must maintain respect for others at all times

14. #3: Certainty over Clarity
 Never having enough info to decide
 No one has 100% of the necessary info to make
a decision; It’s often less than 25%
 No decision is very much a decision
 “A good plan executed now….” - Patton
 Foresight – the ability to “see around corners”
 Don’t get hung up on semantics or minutiae
 Solicit unfiltered input from those around you
 Trust your instinct, intuition, gut

15. #2: Popularity over Accountability
 The need to be liked
 Fear of confrontation
 You should love your people, but not be close
friends with them
 Set forth clear expectations in terms of results
 Adopt a “Primus Inter Pares” model:
as opposed to:

16. #1: Status over Results
 Position over payoff
 “Do you know who I am?” That’s always
helpful….
 You never “arrive”
 “You can be somebody, or you can do
something….” - Col. John Boyd
 Are you willing to be unknown, yet highly
successful?
 Servant Leadership is a better way

17. Wrap Up
 Memorize the Model
 It all starts with TRUST
 “People don’t care how much you know until
they know how much you care” - Maxwell
 Check ego in a meaningful, non-Animal Farm
way
 Set up your organizational structure to allow
honest, candid input and transparent thought
 Care about RESULTS, because that is the only
way you can continue to effect CHANGE

18. Bonus!! Rolf’s 7 Tips for CEOs
1. Elicit Trust. “People don’t care how much you
know until they know how much you care.”
2. Develop an Inner Circle
1. Folks who will tell you if your house is on fire
2. What you need to hear; not what you want to
hear
3. Actively seek Personal Growth. 3 key ways:
1. The people you meet
2. The books you read
3. The seminars and conferences you attend

19. Rolf’s 7 Tips (cont’d)
4. Seek the best and highest for your Staff; They’ll
help you with your dream when you help them
with theirs
5. Be a Vision Caster – Articulate vision & set
goals; Ask for input on how to fulfill them
6. Bad Karma is a b**** – don’t set yourself up
for it; You’re better than that!
7. Servant Leadership is the most arrogant, self-
serving, self-preserving form of leadership there
is. You make it about you when you make it
about others

20. An Opportunity. . . .
 There are over 300,000 Community
Associations in the United States
 Tens of millions of people live in them
 Tens of thousands of people work for them
 Greenleaf – “The Institution as Servant”
 We have a chance to put a dent in the universe
if those who are willing will rise up to the
challenge of becoming Servant Leaders
 It’s up to us….

22. Thank YouThank You
For Your Time!For Your Time!
This slide limits our contract liability – read it: This
program is not endorsed by anyone. Friends and family of this
organization and their affiliates not eligible. Must be present to win.
Past performance does not guarantee future results – your results
and mileage may vary. Valid in the 48 contiguous states, Guam,
Puerto Rico and the US Virgin Islands. See website for complete
contest details. It is not politically correct. Your comments are
welcome, but we may not listen. We could be wrong, but we don’t
think so. Have a nice day. Keep your humor and your wits about
you. We wouldn‘t belong to any club that would have us as a
member. The one saying it can’t be done shouldn‘t get in the way
of the one who is doing it. If opportunity doesn‘t knock, build a door.
Success is the one unpardonable sin against one’s fellows.
Courage is grace under pressure.
Please place all candy wrappers, popcorn boxes and soda
containers in the receptacles provided in the lobby. The “Fasten
Seat Belt” sign is off – you are now free to move about the cabin.